Sales Attentiveness - Mike was phenomenal. He was very patient and flexible with changes. Very honest about cost and what we should expect.
Concern for Needs - Mike asked lots of questions to clarify intent.
Specifications and Contracts - Very thorough
Understand Building Process - Paul is great at letting us know what is coming up each week.
Additional Comments - Janet has been unbelievable! She is so detail oriented, flexible with changes, extremely patient and helps keeps the fighting to a minimum between spouses! :)
Recognized Excellence - I would recognize all of them. Paul, the project manager, was excellent. Janet was extremely patient. Mike was helpful. He was solutions focused. We came with ideas, and they would give us recommendations. If something wasn't going to work, they told us why and give us alternatives. They added extra knowledge. They had a lot of information and experience. We trusted them the whole time.
Areas Of Satisfaction - Their responsiveness, flexibility with change, solutions mindset, and communication met/exceeded my expectations. Pretty much everything they did met/exceeded my expectations.
Additional Comments - We have already referred the company to friends. If we ever build again then we would definitely use them again. We do recommend they use a different third-party audio/visual vender.
Additional Comments - The Bold Company has exceeded our expectations!
The Bold team was great to work with. We would highly recommend them to anyone building a new home or for any remodeling project.
Design Process - Yes. I think I should have asked for more detailed blue prints up front and may have caught a few things earlier and mitigated some change orders.
Specifications and Contracts - Yes but co-construct does not always calculate payments, credits additions in a timely manner and as you move through the construction process with change orders and adjustments "real-time" calculations are helpful for budget purposes. This may be an area to improve yet, our circumstances may be unique.
Selections - Understanding allowances and packages have been challenging. For instance the 6K lighting allowance would have been better served with an upfront itemization of costs by room so the customer can determine what a particular upgrade being considered is going to be. We got there, but I believe there is an easier approach to this process.
Jobsite - Paul is great.
Easier Than Expected - Mike, Janet and Paul are remarkable. Without question they are the best in the business!
Likely To Recommend - I will highly recommend BOLD and heavily promote them through social circles and social media.
Recognized Excellence - Paul KAHMANN, Mike and Janet Kegley.
Concern for Needs - Mike and Janet are very thorough. They were able to point out small details that we, as 1st time home builders, hadn’t considered.
Specifications and Contracts - This was a LONG meeting, but EXTREMELY important and informative. Whenever there was misunderstanding of an item, Mike or Janet stopped and gained clarification before we moved in to the next point. This is important so all parties are on the same page.
Additional Comments - We have had an excellent experience with BOLD. Paul, our foreman, was accessible and on top of any questions or concerns we have had along the way. If only Mother Nature has been so easy to work with (rain, rain & more rain). We are excited to move into our home but sad that we won’t see the daily crew (Paul, Bob, Alec). Thanks for a great, and least stressful as possible, home building experience.
Clean - The drywall crew left food and drink containers everywhere, but all others did a good job cleaning up after themselves
Rough In Walk Through - The rough in walk thru was full of “a ha” moments. Things we saw prior to this that seemed confusing were cleared up at this walk thru.
Easier Than Expected - We think that having the foreman as a main point of contact was key here. Paul was great with answering questions and resolving issues timely. he would direct us to the main office for items he didn’t have control over.
Recognized Excellence - Everyone has been awesome and all great people to work with. It was fun to watch Paul & Bob (experience) working with Alec (learning)..made for some funny moments.
Recognized Excellence - James Kedley should be recognized.
Additional Comments - The B.O.L.D. Company did a good job.
Additional Comments - Everyone has been very accommodating so far. I am very pleased with the work that has been done so far.
Areas For Improvement - The entire project turned out great, after a lot of work on everyone’s part !
Areas Of Satisfaction - Skilled workers, and the management of the construction process.
Lead Source - Previous contact years ago, looking for homes.
Additional Comments - Thank you to everyone who worked on our project, we are enjoying it tremendously !
I highly recommend them.
Likely To Recommend - I do! I highly recommend them.
Areas Of Satisfaction - I was satisfied with the whole project.
Lead Source - They were the original builders of the house we bought.
Additional Comments - They are a great company!
I have been a highly satisfied B.O.L.D client for years. Our latest project was a total kitchen remodel, plus adding hardwood flooring to our kitchen, dining room, and family room. I explained my vision, and Mike and Janet designed the space beyond my expectations. The quality of the materials from the flooring, cabinetry, appliances, and lighting was high. Paul and Bobby were exceptional in the workmanship and overseeing the detail of the project execution. I received a project plan that met my budget, and during the project I was given the guidance to ensure I stayed within by budget range. I love my new kitchen and flooring, and I highly recommend B.O.L.D.
Areas For Improvement - none
Areas Of Satisfaction - All
Lead Source - Have been friend and client for several years.``
An exceptional job was done. Janet, Mike, Paul, and Bobby were great to work with.
Areas Of Satisfaction - I was most satisfied with the planning and orchestration of every detail of my project.
Lead Source - I heard about them 10 years ago when we thought of building a house with them.
Additional Comments - They treat you like family.
Site Security - Building shell has been constructed and care has been taken to make sure doors are secured from potential damage due to wind.
Construction Quality - Excellent attention to quality has been demonstrated to date.
Areas Of Satisfaction - I was satisfied with their use of the project management information system called co-construct, it was very helpful
Lead Source - I heard about The B.O.L.D. Company through an architect in Atlanta.
Additional Comments - The overall experience was wonderful.
Recognized Excellence - The whole staff did a terrific job. From the initial contact through the construction and warranty, they've all been terrific.
Additional Comments - We've been very happy with the home and happy with the warranty process.
Areas Of Satisfaction - I was most satisfied with The B.O.L.D. Company because of the project management system PMIS.
Lead Source - I am an architect in Atlanta.
Recognized Excellence - Everyone was great to work with
This is the 2nd home we've built with BOLD. They have also done some renovations for us. We trust them to give us the best product available with attention to detail. They allow us to choose our own floor plan but give us guidance and expertise to make sure we get what we want. Wouldn't build with any other builder. They are the BEST
Areas Of Satisfaction - Their quality standards are far above other builders - the houses they build are quality through and through
Lead Source - My real estate agent
Additional Comments - Wouldn't build with any other Builder. Best house for the money.
Any Changes? - Not a thing
Recognized Excellence - Mike Kegley, Janet Kegley, James Kegly, Paul Kaumann, Jim Kaumann, and the whole team!
Our family shopped 8+ builders before choosing BOLD. They surpassed our expectations and made building fun and easy. I wouldn't ever think of another builder after working with BOLD.
Areas Of Satisfaction - Family ran business with family members handeling certain process. Each interaction is great.
Lead Source - Stopped by model.
Original Design - There was no existing floor plan. Mike and Janet designed every inch of our home based on our constant feedback.
Sales Knowledge - Janet was critical in the selection process. Janet was amazing to work with and we changed a lot of initial plans based on her input. Her help exceed our expectations and our home turned out perfect!
Construction Quality - Our many friends that have built with other builders have walked through our home and commented on better quality seen throughout their home over their build.
Communication - Janet, Mike, James, Paul and Jim answer and phone call or email within an hour. If their is an issue it is corrected same business day. Blown away after a year in home.
Trust - Same communication 1 year in home as we had before they closed on home and took payment. They pride themselves on incrediable customer service and they receive 6 out of 5 stars from our family.
Warranty - App for computer or iPhone makes it to easy.
Likely To Recommend - Our family shopped 8+ builders before choosing BOLD. They surpassed our expectations and made building fun and easy. I wouldn't ever think of another builder after working with BOLD.
Easier Than Expected - The whole family helped ease the pressure of a 100% custom built home.
Any Changes? - Other than a door placement honestly Nothing!! This is our second built home and by far we love every square inch our custom built home.
Recognized Excellence - Mike, Janet, James, Paul and Jim. They each know their role and the family is incrediable to work with. They all deserve praise.
Lovely home, well made and very pleased. Everyone we dealt with was helpful, kind and informative.They were always accessible and returned phone calls of emails quickly.
Areas For Improvement - None - They told me exactly what they provided, gave me a three ring binder with all the information and answered all my questions.
Areas Of Satisfaction - They were very available for anything I needed and were very good about calling me back.
Lead Source - We had been looking for houses and every time we walked into a B.O.L.D home it was very well built compared to the other homes so we went to B.O.L.D simply because we saw their work and it was really well done.
Any Changes? - Lay more topsoil on the yard.
Recognized Excellence - Janet Kegley! Always there to answer questions, direct them to the right people and friendly to the highest standard.
Communication - We were encouraged to use the online system for questions and comments, but some things were missed or not seen for an extended time, so we just used e-mail, phone, and/or text as our means of best communication
Areas For Improvement - Anything that was not up to our expectation was quickly resolved.
Areas Of Satisfaction - Friendly and courteous staff. Always available and willing to help with whatever question we had. Quality and well built home. It is a beautiful home for our family. Thank you
Additional Comments - This was our first experience building a home. Overall a smooth process from beginning to end. We really felt like we were their number one priority.
Understand Building Process - I understood when it was explained, but have forgotten some of the details. But I know the BOLD people will help answer any question I have
Easier Than Expected - I really had no idea how building a house would go. I had no expectations going in, but have been nothing but blown away with Mike and Janet and the beginning if this process. Thank you for making it great so far.
Customer Suggestion - No
Additional Comments - We are very pleased with the building process this far
Any Changes? - As a first time home builder, I have found a few design things that I would change.
Customer Suggestion - None, great experience at this stage
Areas Of Satisfaction - I was most satisfied with the personal attention.
Lead Source - I heard about The B.O.L.D. Company from the Internet and I had a recommendation from a family member who was one of the subcontractors.
Recognized Excellence - I would like to recognize Janet.
Certainly, having seen the quality of BOLD vs. the quality of the other builders in the area, I have noticed there is quite a difference. So much goes into even what can't be seen; great attention to the infrastructure. We really appreciate the options available to make it nearly maintenance free, and energy star. Thank you all! House designing and building can be so stressful, you guys took that away. Wish you had built our other houses!
Sales Attentiveness - Everyone, Mike, Janet, Jim, James, and Paul are all attentive and spent the time to ensure we thought of everything. They all had great ideas in the design process. I can't wait to see the finished product.
Professional & Organized - Very organized! Love the online application co-construct and the warranty binder. Made the process easy and makes sure nothing falls through the cracks.
Value - Certainly, having seen the quality of BOLD vs. the quality of the other builders in the area, I have noticed there is a difference. Love the options available to make it nearly maintenance free, and energy star.
Customer Suggestion - The only thing and its nothing huge. A binder or perhaps on the website a gallery of pictures of some of the homes built.
Additional Comments - Thank you all! House designing and building can be so stressful, you guys took that away. Wish you had built our other houses!
Budget - The BOLD Team works very hard to help us with decisions to keep costs in line and in budget.
Problem Resolution - They effectively resolve problems / issues and some before they are mentioned.
Value - Yes, even though they are custom, and a bit more pricey then the "mass" builders you get a house that is tailored to you.
Trust - Very much so.
Areas For Improvement - Receiving Documentation, in particular changes in the slections and change orders.
Areas Of Satisfaction - The design and layout of the house
Lead Source - Family member had built with them
Sales Attentiveness - Could not agree more. We were pleasantly surprised at how just passing comments were noted and followed up on with Mike.
Concern For Needs - Not only did Mike seek out to understand our needs, but understood areas of them that we did not realize would affect the process and Mike would proffer alternatives and/or suggestions.
Scope Of Work - And very well laid out in the manner that it would be accomplished in.
Understand Building Process - Completely, and if we were unsure we are confident that if we asked B.O.L.D. would clarify any areas that would be needed to.
Professional & Organized - We believe this through their actions and by what we have heard from their suppliers.
Value - We are very comfortable that we will get a great product at a great price.
Likely To Recommend - Without hesitation. Our experience with B.O.L.D. could not be better.As an introduction we were, (sold the business) successful business owners that have a building advisor and spend a lot of time and effort in due diligence, (this is, after all, going to be our home that we retire in).We could not be happier with the process as it has been so far, (still in the construction phase but are completely confident that we are still going to be delighted after all is said and done), for the following reasons.We were very impressed with the work that they did on their Model Home.We were/are very happy with the fact that B.O.L.D. does, (in-house), home design from what we had envisioned, (and without cost), working with us every step of the way on not only what we wanted but what the financial implications of what that would be.After comparison shopping we are very happy with the price-point that B.O.L.D. offers in every aspect of our new home.We are very happy with the initial consultation stages of the process, they listened, (even to passing comments), would follow up on them, and would explain the options available to us.We are "blown away" with the complete knowledge of every aspect of the process, (to include the afore-mentioned design process), by B.O.L.D., and the understanding of how that fit in with our needs and requirements. They have laid out, (in notebook form), the steps and requirements of the process making it easy for us to follow the process along.They have their own sub-contractors that they deal with and do not farm out the jobs to a bidding process, (this is very nice from a business point of view for multiple reasons and is also a very good sign for the homeowner).And the signs of the financial health of the company, (subcontractors speak - without prompting - of no bill paying issues, the length of time that B.O.L.D. has been in business, and the payment schedule they require of the homeowner), all point to a well run and financially solid company.After all is said and done we are very happy with our decision to chose B.O.L.D.to build our home, (a huge financial decision that should not be entered into lightly), and would whole-heartily recommend them to anyone considering having their home built, (or remodeled).Sincerely
Customer Suggestion - Not for our needs/concerns, but with an eye to other customers I think that the notebook we get detailing the process and requirements should be converted into an electronic format for those individuals that prefer it that way. The one issue that would be needed though in an electronic format would be changes and the initialing/signing off of which would have to be incorporated into it, (whether through electronic signature confirmation or "old-school" signing manually, converting to PDF and then substituting the revised document/page with the old).
Recognized Excellence - Paul Kauffman
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of The BOLD Company as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys