Taylor Rae was a wonderful company to work with. We had 17 full replacement windows and a patio door installed. Jeff and his staff were professional and courteous. The job was completed on time and our house was left very clean. We love our new windows and highly recommend this company.
They are a very professional company that cares about its customers.
The experience was exactly what we hoped for. They were very thorough and personable. It was about listening to what we wanted and working with us to get what we needed. The team members were respectful, diligent, and professional.
Taylor Rae was a pleasure to deal with from beginning to end. They replaced all the windows in our home and gave us several pricing options. They completed the job very quickly and left our home spotless. All the staff/workers were polite and respectful. I highly recommend their services
We have had mixed results working with contractors in the past, however, we were delighted to have worked with Taylor Rae. From the beginning when we were working our estimates, Jeff and his team worked with us to make sure that we were getting our dollars worth. The carefully and thoroughly explained in a simple professional manner the materials used, pricing, installation, and budgeting. We did our own research as well and they were not offended when we shared our information, true professionals. When construction started, John the super, was there to meet us, walk us through the entire process, get our input, receive our concerns, act on our questions. The crew was skilled, thorough, quick, friendly and open to getting our input as well. When everything was finished and we got the final bill, everything was as discussed, no extras and no surprises. A truly professional company, I highly recommend using their services.
I would highly recommend them for their promptness and quality of their work.
The initial consultation for replacing 9 windows was relaxed and informative. I never felt that they were pushing me or trying to influence me. They patiently answered all the questions my wife and I had, and didn't seem in a hurry. They set a date 6-8 weeks away after we had signed the contract, but were ready in 5. During the installation they explained what they were going to do, and then while they were doing it, what they were doing and again patiently answered all of my questions and showed me how the new windows work. You may find other people as good as they are, but you won't find anyone better. Writing a year later I would just add that there have been absolutely no problems and we continue to be delighted with their work.
Areas For Improvement - I'm still waiting for my document that guarantees the work, and I don't know when to expect it. I'm sure I'll get it, but it would be helpful to know when it might come.
Areas Of Satisfaction - See comment # 13.
Lead Source - Internet search.
Extremely professional and excellent craftsmanship
They were awesome to deal with. They do as they promise and respond almost immediately when needed.The owner and workers think out of the box to come up with solutions to questions and concerns.I would and have recommended them to others with siding and windows needs.
Areas For Improvement - None that I can think of.
Areas Of Satisfaction - The construction crew was careful that the project was completed in a professional manner.
Lead Source - Through the recommendation of an owner in the condo community and after researching the company online.
Areas Of Satisfaction - Logan was excellent to work with and accommodated all our requests.
Lead Source - Referral
They were professional and courteous. Taylor Rae Construction has outstanding employees.
Areas Of Satisfaction - They were on time and they delivered it as promised.
Lead Source - I found out about Taylor Rae Construction from the home advisor.
Additional Comments - We'll use them again.
After much consideration and 3 quotes from other companies, we decided to go with Taylor Rae Construction to do the vinyl siding of our home and WE'RE SO GLAD WE DID!! Jeff and his staff were professional as well as available for any questions or concerns we may have had. The crew was at my house first thing in the morning and didn't leave until it got dark. The area was kept as neat as possible, considering the work they were doing ( having children around, I was concerned about that). I would ABSOLUTELY recommend Taylor Rae Construction to anyone! Even speaking to Jamie, secretary at the office, was an absolute delight to talk to and always got back to me with whatever information I needed or question I had.
I have recommended Taylor Rae to friends already. I have other projects to do in the house and will reach out to them again in the future.
Budget - We particularely appreciated the transparency when we discussed the costs for our project. Jeff wanted us to be satisfied and proposed several options.
Likely To Recommend - I have recommended Taylor Rae to friends already. I have other projects to do in the house and will reach out to them again in the future.
Areas Of Satisfaction - We met other companies, it was very obvious that Jeff ( the owner) focuses on customer satisfaction. Nothing to do with hard and pushy sales strategy of other companies.
Lead Source - On the web.
Honest and straight forth. Really connected with my husband. Most considerate of our schedules.
Areas For Improvement - None. With one problem they held the manufactor--Anderson Windows to task! Was quite impressinve.
Areas Of Satisfaction - They did an outstanding job, above and beyond picking up and replacing odds and ends. I was surprised how much furniture had to be moved with full window replacements, but they did it seamlessly.
Lead Source - Husband found they on the internet. Home Improvement.com
Additional Comments - Have already recommended a neighbor who will be using them too!
Areas Of Satisfaction - I was most satisfied with Taylor Rae Construction because of their professionalism and build quality.
Lead Source - I did a Google search and found them.
I found them to be not only professional but dependable. They kept me posted if anything was different that what they originally said. They were all a pleasure to work with including Jamie, in the office.
Areas Of Satisfaction - The way they worked inspired confidence. They were in time. I was the most satisfied with how they performed the work.
Lead Source - I found them on Angie's list.
Areas For Improvement - None
Areas Of Satisfaction - They were very professional and personable the end project was completed perfectly
Lead Source - I saw there other work in my town and spoke to other satisfied customers
Additional Comments - I would highly recommend them !
I have never been as please with any other contractor work until now & their employees were helpful beyond the job.
Areas Of Satisfaction - I was satisfied with all areas of the project.
Lead Source - I saw Taylor Rae Construction putting in a door at a home near my supermarket and I noticed that the work looked very neat and the inside of the truck was also very neat.
Jeff, the owner, was very courteous, kind and answered all my questions to my satisfaction. He recommended I received additional quotes as I did. The team arrived a little late, on scheduled installation day, but it was well communicated to me they were running late. The entire crew was courteous, helpful, cleaned up when completed and indulged my curiosity.
Lead Source - I found out about Taylor Rae Construction on the website Windowdog to review contractors.
Taylor Rae Construction were delightful to work with - Jeff and his team went over and above to provide us with a most professional experience!Not only would we recommend Taylor Rae Construction, we are looking forward to working with them again on future projects!
Taylor Rae Construction was extremely professional and courteous! I have already recommended them to several others.
Areas For Improvement - None!
Areas Of Satisfaction - Neat, Clean, on time, and quality work!
Lead Source - Family member
Areas Of Satisfaction - Very professional and always followed through
Lead Source - Web
I feel like they did a great job. I really liked Jeff, he was easy to work with and very personable.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Taylor Rae Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys