Stevens Kitchen makes the process of renovating very easy, knowledgeable and friendly staff, great subcontractors and communication, detailed oriented and very upfront with costs so there are no surprises in the end.
Competent, friendly staff. Accommodated changes throughout the project, flawlessly. Respectful workers- very considerate. Cleaned up job sites well when finished working every day. We look forward to doing our next important project with them!
They did a professional job the outcome was amazing. I would recommend them to anyone.
We had our kitchen remodeled and the finished kitchen is amazing!! The entire crew at Stevens and their subs made the transition go smoothly and efficiently. I was given the timeline about 2 weeks in advance with exact dates of who would be in the house and when. That schedule stayed almost exact except for a small problem with the countertop, but I had my complete kitchen just 3 days off from the original timeline. It is great to have Stevens manage the contractors and I didn’t have to worry about anything.
Don’t call anyone else! They’re the best!! Not to mention cost-efficient!! Easy to work with, efficient, specialized! Contractors come according to schedule! I love, love, love my kitchen!!
Likely To Recommend - I highly recommend Stevens Kitchen to everyone considering a new kitchen or bathroom. The design was beautiful & very cost effective (depending on your choice of upgrades!)Everyone was highly specialized. Cadence was very helpful in selections, Shaina is a delight, Matt & Mike took care of everything in a very timely fashion.The communication & suggestions were spot on not at all pushy- but what was best for me & my project! Steve is very quiet; I had to think about what he was casually saying & pay attention.All follow-up was great.Bottom line- I have a dream kitchen with what I consider 4 special features: corner cabinets with lighting, beautiful farm sink, hood over stove with Art Nouveau tile, and the star of the show- a large granite island. All the problems I lived with for 20 years are fixed!Photos on website coming soon!
Stevens Kitchens' sub-contractor replaced the popcorn ceiling in the master bedroom with knockdown. A crack appeared where new drywall tape was placed and was - supposedly - fixed, but the patch job is very noticeable. That's about the only thing we're not happy with.
Areas Of Satisfaction - All personnel, from the office/showroom to the workmen on site were pleasant, professional and knowledgeable.
Recognized Excellence - Michael Kelly's demeanor and friendliness are commendable and his attention to detail makes his workmanship top notch.
Additional Comments - This was our second project undertaken by Stevens Kitchens. If there ever is a third renovation project we will call on Stevens Kitchens again.
Had some warranty work done on our master bathroom shower and Stevens Kitchens' sub Zlotz was extremely professional, maintained a clean work site and very efficient in delivering their warranty work. Arrived on time and took care of everything in one trip.
Installation Crew - All of the subcontractors used by Stevens Kitchen were very professional and delivered excellent service on schedule and when anticipated. It started with Nathan's crew doing demo and sheetrock, then Calvin and the plumbing team were excellent, Carlos and Juana delivered artistic tile installation, Zoltz delivered and installed the quartz countertops and thresholds without a hitch, Nick completed all the electrical neatly, finally Jeff completed all the cabinets with total professionalism - even while addressing minor wood issues. Again Matt and Mike from Stevens staff performed beyond our expectations and made us feel included in all the steps of our project.
The one-stop approach Steve has is super helpful. I have been sharing my positive experience with others already.
Designer Knowledge - Cadence was AWESOME, She had everything laid out and made my selection process totally painless.
Field Supervisor - Matt was AWESOME. He address all of my concerns in a very timely manner
Shared Comments - Thanks to everyone for making our dream bathroom a reality. We are really enjoying it. Thanks for hanging in there with all the problems with the bathtub!
Areas Of Satisfaction - The way they designed exactly what I wanted. They were so patient and listened to exactly what I had in mind and delivered.
Recognized Excellence - While we were very happy with everyone from the team, we thought Mike did an exceptional job with following through and doing as much and the best quality work as possible. He has come back multiple times to help us if there were any issues.
Recognized Excellence - Cadence Zavatski was very helpful with all my questions and prompt to answer all of my questions
Value - We received pricing from three companies and Stevens Kitchen had not only the best price but also a higher quality product.
Areas For Improvement - None - Steve and his team did an excellent job.
Areas Of Satisfaction - The very attentive customer service. Steve's personnel were consistently checking in on the job to ensure everything was going well.
Recognized Excellence - Everyone was great!
Areas Of Satisfaction - I was most satisfied with their workmanship and communication.
Recognized Excellence - I would like to recognize Genny and Steve.
Areas Of Satisfaction - My final products are awesome. My kitchen is phenomenal. The cabinet installers are amazing. They are the best I have ever seen in my life. The tile guy is amazing, his demo, framing, and drywall person is phenomenal as well. My kitchen is exactly what I wanted, used all of my space, and it has turned my house into a new house.
Current Referrals - I've already passed it on.
Recognized Excellence - The tile person, Carlos, and the cabinet installers, they are an awesome husband-wife team. Steveo, the drywall guy, was awesome as well.
Areas For Improvement - None
Recognized Excellence - Everyone. They are a great team that works very well together.
Areas Of Satisfaction - I was most satisfied with the time of completion.
Recognized Excellence - Everyone did their job and did it well, and I was certainly impressed with Steve.
Areas Of Satisfaction - They stayed on schedule and completed the work when they said they would.
Current Referrals - Not at this time, but we have already referred someone.
Areas Of Satisfaction - Quality workmanship. friendly, competent staff.
Areas Of Satisfaction - Cabinet mixing and matching wood typesScheduling and organizing and finishing within time parameters set. Answering questions and quick time response to answering questions.Friendly and knowledgeable staff.
Recognized Excellence - Glenn. Also Bob Johnson.
Additional Comments - Overall, well pleased with products offered and services performed.
Areas Of Satisfaction - product and design
Recognized Excellence - everyone I met was outstanding
Areas Of Satisfaction - We loved that Steve was receptive to our ideas for our kitchen - he listened and really went out of his way to help us achieve the look and feel we were after. The other companies we had met with TOLD us what we wanted.And the feeling of getting what WE wanted extended to everyone associated with Steven's Kitchens.
Recognized Excellence - Glenn and Genny were really amazing to work with. They were always available with an answer to a question or to fix a problem. They are, I think Steve's biggest selling points and make the client feel important throughout the process.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Stevens Kitchens as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys