The teams at Stateson Homes are very friendly, they are very professional, and easy to communicate with.
We have built several homes in our long marriage, and never enjoyed a smoother process and more dependable team or more competent, kind and professional people than Stateson Homes.
Sales Manager - Karen was great at explaining me the process and showing me the model homes.
Our overall experience was very good. The floorplans were good, and we are very happy with our home. That said, some of the default design choices were ridiculous for a $470,000 home purchase. Upsells which would be defaults on other homes built at this price point added significantly to our final cost, and because those are done only at the Design Center meeting with no ability to plan ahead we had to scramble to find the additional money to make the house not builder-grade across the board. Communication was initially spotty but a change in Project Manager on our build improved things significantly.
At this price point you could get larger and luxury house alswhere. I feel
Areas Of Satisfaction - Level of communication. Problem Solving.
Additional Comments - Karen and Jade have been great partners. They and John Shelor really seem like they care and provided a good experience.
Lead Source - I already owned a home with Stateson Homes. We are now buying a second home with them. We know about them because we used to frequent the restaurants in the town center.
Everything about working with Stateson Homes has been the absolute best, from the very 1st phone call to today, a month after our closing. We recommend them to everyone we meet!
Schedule - They somehow managed to keep to our schedule despite a late window addition in the middle of Covid supply chain hell. We were/are very pleased.
Areas Of Satisfaction - The process for building was excellent. All team members very responsive!
We were satisfied, except with delays.
I have recommended them to anybody and everybody who asked me about getting a new home.
Understand Process - They answered all my questions and made it an easy process.
Building a house is a complicated process, and we have done so in several states across the country. Stateson has been excellent in all aspects of the process. We especially appreciated the quality of the build/features and the ability to add non-standard/custom options.
It takes a lot of effort by the buyer to make sure things are done right. The PM's are great, but in the process of getting it done there were a lot of issues.
Understand Process - Stateson Homes via Alex DiGenova and Jade McManus have clearly defined and explained the process! I do like the quality of the selections.
Excellent customer interface and responsiveness from sales to site managers!
Professional & Organized - Very professional staff. All, from sales, to fixture selections, interior finishes to site prep managers were outstanding!
Sales Manager - Alex is wonderful, very knowledgeable and great customer service
We have enjoyed working with Scott Larrowe and John Shelor. They have been very attentive to our needs throughout the entire process, even after occupancy. They have helped make a typically stressful experience a pleasurable one.
Understand Process - Scott (and Nick) has also been wonderful to work with and has kept us informed and has been very responsive to our inquiries.
Sales Manager - Karen has been very helpful and always available
Additional Comments - Great Experience the whole way through! Easy process and they are very quick with the entire thing! Love the 1 year warranty!
Love our home and community. The floor plan is spacious and the home is well built. The Stateson Homes team is great. They make the process easy.
Definitely would recommend. On time, neat and professional and they always let us know what was going on. It was a pleasure working with everyone, Alex, Jade, Matt and Justin.
We were thrilled with the customer service and the process of working with them.
Great staffs, workers, home quality and designs. 100% recommend
It was a horrible experience all around.
Project Manager - Scott was great to work with at every stage of construction. He was attentive to details as well as the bigger picture.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Stateson Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys