I was very pleased with everyone at Stateson. My project manager, Tristan, was exceptional and did an outstanding job. And then after the first review I had Justin who did an outstanding job as well.
Communication was very good. The diversity of structural options was excellent.
The sales Mgr, Denny, is great
They helped us to make our dream reality
Unwilling to do custom options on townhomes. Flat paint is only option is unacceptable. Not venting or being able to vent a kitchen is unreasonable. My original sales person have wrong answers to many of my questions and told me that we could customize things on the townhome that we could not once we went to make specifications on the surface options.
Everyone that I worked with directly was so professional and kind. Even when there were discrepancies the conversations were focused on resolution and not who was right or wrong. The house is beautiful. Quality work. The development itself is gorgeous.
Everything was very organized and the process was very east to go through.
The quality of build and the helpful and friendly staff!
I am still waiting for a few issues to be addressed by John, but generally, love my house! Had a few quality issues but, hopefully I will improve over time.
Our children are building a home here at this time. I pray their experience is appropriate.
I have recommended a few of my friends contact Stateson when I finally convince them to move to this area.
Easy to work with - kept us informed all the way- responsive to questions-Tristan and Adam were great! Good quality homes built on time!
Excellent to work with, wanting to correct any concerns/issues. Jasen went over everything in detail, intent on making things right. Also considerate of dates & times to arrive. Very pleasant.
Sales Manager - I worked with Denny Evans on the contract & initial details. He was extremely helpful & a pleasure to work with.
Design Center Consultant - Jade, my Design Center consultant, was so knowledgeable & made good suggestions. She was helpful in every way possible. I thoroughly enjoyed working with her.
Quality product.
Limited ability to customize. Poor selection of fixtures and no flexibility to change out to what a customer wants. and I am pretty sure they lied about some of the electrical stuff.
I love Stateson. They built my villa in Christiansburg and I was very happy with it but decided I wanted a house again so Stateson was the logical choice.
Likely To Recommend - Already own a villa and I’m now building a house. Great company to work with.
Well made house. Complete communication throughout construction. All staff us personable and professional
The entire experience was great. They are customer focused ensuring that the product they receive is as advertised
The lack of communication between the different departments within the company is severally lacking. We had multiple issues with our build. What we had picked for our home in our design meeting, a good portion of the items were not ordered or the wrong products were installed. There is also a sever lack of quality control within the company in regards to making sure the different phases of the build is done correctly. We had multiple studs that were warped and had two that had been charged in a fire installed. The wall that was framed to separate the living room and master bedroom was off. The overall quality of the finishing work was sup pair as well. We have only been in our house for a year and we have had major plumbing issues, siding has fallen off the house, cracked foundation wall, garage not sealed, damaged dry wall installed in garage, missing seal on the outside for the garage door, all of the bathtubs and countertops in the bathrooms have deep scratches in them.
The team at Hills Quarter in Irvington, Va. are wonderful people to work with and communicate well!
Connor made the project really enjoyable.
Overall, the quality of the home is great. I would have liked to have more options in the design process, more customization availability for a home that I would not have created a plan to redesign in the future.
Stateson has been a great builder to work with. We did run into a few snags along the way, however, we go that taken care very quickly and efficiently.
The whole process for building our home was smooth.
Love my new home and the process is well organized from contract to close. Always knew what to expect next and felt like the whole team (Sales & Construction) wanted me to be happy with my home.