It has been very pleasant experience, I am a first time home owner and they helped me figure put all the things to take care of before closing. I am really glad.
Sales Manager - Karen was great at explaining me the process and showing me the model homes.
Areas Of Satisfaction - A solid team doing solid work
Areas Of Satisfaction - Level of communication. Problem Solving.
Lead Source - Facebook
Additional Comments - I'm satisfied with my experience and the support they've given me.
Sales Manager - Alex was always easy to get in touch with and able to answer questions.
Areas Of Satisfaction - very pleasant to work with
The hoe quality is great but the follow up to address any issues is terrible.
Karen Turner and Matt Justis did a great job from beginning of the sale through the move in to ensure that I was satisfied. They represented Stateson Homes professionally and took pride in their work personally.
Ever since we bought the house we have brought multiple friends here to see our home and the homes being build around it. There have been a multitude of things about Stateson, the area, the build quality of the house, and the ease of working with the contractors. Everyone that was involved in the process of building the home has been fantastic. You could not have wished for anything better when building a new construction home!
Understand Process - They answered all my questions and made it an easy process.
Nick, Jade, and Scott made everything easy from beginning to end. Their professional and friendliness made the entire process very enjoyable and exciting. Can’t say enough about them. The truly went above and beyond.
I am likely to recommend Stateson Homes to a friend. I worked with Alex, and he was very helpful, knowledgeable, and a pleasure to work with!
Design Center Consultant - Jade was great. Very helpful
Sales Manager - Karen was friendly, professional, and did an amazing job throughout the process. She continued to provide information and check in after the contract was finalized, which made us feel like we were not just another consumer purchasing a house.
Project Manager - Matt was very professional and on top of things throughout the process. If I had a question or concern, he had an answer for me within a day. He was very personable, communicated well, and provided us with an outstanding product ahead of schedule.
Sales Manager - Alex has been a fantastic representative of Stateson. Consistent, appropriate, honest, and informative communication throughout the whole process.
Additional Comments - I am so pleased with my home and the staff is amazing! Matt (contractor) kept me updated and is super efficient and professional. They finished the home so quick and it is quality!!!
Sales Manager - Karen is so sweet and amazing to work with.
Project Manager - Matt is great. Walked us through everything and made sure what we wanted was done
Areas Of Satisfaction - They were very professional.
Sales Manager - Karen has been very helpful and always available
Deciding Factors - We love the convenience of the location and everything about the area.
Areas Of Satisfaction - The staff went above and beyond anything that we needed. They are a great group to work with.
Karen, Drake, Kade, and the whole team were very friendly and professional throughout the whole process. Thanks for their help!
Deciding Factors - The factors which led us to purchase our home was that it is convenient to our work location. We like the fact that it is in an area for shopping and close to work. In general, we like the community.
Professional & Organized - Alex and Scott were amazing. Alex knew all of the questions we asked and was very prepared and willing to schedule appointments after hours.
Construction Quality - The reason why we chose Stateson was the quality of the work and product. I believe you guys blow other builders out of the market.
Good quality recognized by everyone who visit us.
Sales Manager - Alex was excellent and still is even after we have moved in! He is very knowledgeable with the whole system and therefore is very helpful without having to “ I’ll have to get back to you on that”! For the rare time that he has to get back to us, he does actually follow up! We don’t see that much in business today!
Sales Manager - Karen Turner was our Sales Manager. She was AMAZING!!! Karen consistently went above and beyond her role to assist us. We couldn't have done with without her. Stateson Homes is lucky to have such a wonderful and caring employee!
Project Manager - John did a super great job!
The people at the Sales office were wonderful about scheduling visits to the site and answering questions. Alex was great at staying in contact with us throughout the whole process.
Project Manager - Scott was great to work with at every stage of construction. He was attentive to details as well as the bigger picture.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Stateson Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys