My experience was overall amazing.
Every quality complaint we had, all pretty small, were adequately addressed by Brenda Holmandollar and John Snow.
We would definitely recommend station above any other builder we looked at in the area; quality workmanship and an excellent, professional team.
Great quality home and friendly staff.
The finished product is just as it was presented during the decision process. No surprises.
The Customer Service from our first meeting to the end of first year punch list the people were friendly, gracious and fully responsive to our concerns.
Recommended to our daughter who is building now.
When Justin came out for the 300 Day warranty walk I made a list of issues. One was my trees in the back and one tree dief. He said they will replace any dead trees. The trees they planter last fall by the street is dead as a doornail. Also Tristan said hé will redo my grass in the back. Now hé pretenderen we never had that conversation. But my Neighbor was witness to it. My bathroom glansspoelmiddel still doesnt close. My Floor is making sqeaking noises now on one side.
The whole process was great! From Denny the sales Manager that helped us when we first came to look around, all the way to Connor & Caden on the construction side of things. The communication was phenomenal and all our questions got answered promptly!
Sales team through post sales follow up have been excellent to work with throughout the process.
We purchased long distance and the sales representative, Denny, made the process so smooth for us to do long distance. When we arrived, we were pleased with the work that had been done.
While the house itself (clearly critical) was well built and to our specifications, most everything on the "edges" was and remains a problem. Some examples...we have been here 4 weeks and do not have a mailbox, our GloFiber cable is still in the grass, we cannot pay our HOA dues because someone didn't let the HOA know we've moved in, our backyard is not being maintained, it's a complete pain to get AudioTronics to come out, etc. Many of these things are not Stateson issues per se, but your partners are pretty awful and it reflects on Stateson and has soured our opinion of your company. Whomever is choosing partners needs to strengthen relationships and make it a priority for these partners to make the experience easier on the customers.
Stateson Homes made our dream of owning our first home come true. My son and I are very happy, especially knowing we had the 100% professional support of Stateson.
The people I worked with Esp. Adam, Tristan, and Todd have been wonderful to work with, accommodating and available even for small questions or concerns.
Easy process, quality work
Everyone has room for improvement. There are some things that make no sense whatsoever in the home we purchased, like the cut out for the refrigerator that results in the door slamming into a corner, a walk in closet that lacks ample shelving for hanging longer items, or the lack of any real storage space inside the home. There were many minor and major issues that resulted in someone not paying attention or thinking things through.
I was very pleased with everyone at Stateson. My project manager, Tristan, was exceptional and did an outstanding job. And then after the first review I had Justin who did an outstanding job as well.
Communication was very good. The diversity of structural options was excellent.
The sales Mgr, Denny, is great
They helped us to make our dream reality
Unwilling to do custom options on townhomes. Flat paint is only option is unacceptable. Not venting or being able to vent a kitchen is unreasonable. My original sales person have wrong answers to many of my questions and told me that we could customize things on the townhome that we could not once we went to make specifications on the surface options.
Everyone that I worked with directly was so professional and kind. Even when there were discrepancies the conversations were focused on resolution and not who was right or wrong. The house is beautiful. Quality work. The development itself is gorgeous.
Everything was very organized and the process was very east to go through.
The quality of build and the helpful and friendly staff!
I am still waiting for a few issues to be addressed by John, but generally, love my house! Had a few quality issues but, hopefully I will improve over time.