The experience that I have had has been heart breaking. This is my first house purchase and this is not what I expected from Stateson Homes. The quality, customer service or material-wise is not what I expected. The customer experience has been fine. I would like to highlight two things. My project engineers John Shelor and Thomas Vittitow have been absolutely instrumental in assisting me in getting my items fixed. However, dealing with the rest of the experience has been absolutely horrible. The President is callus and appears to not care for his customers. Their job sites or some of the models are not kept clean. I was going to recommend two of my co-workers and one went to the model home and found beer cans and cigarette butts. After watching what I have gone through and for the price of these houses $350-$500,000, have deterred the co-workers from looking at the homes. They are not returning the sales calls nor do they want to consider Stateson Homes.
The four is because everything was good and I liked it. It is quality construction. It did not get a five because there are some things that they should have done properly and they did not do it well.
Stateson Homes builds solid upscale homes.
Build a lovely home but there have been multiple small mistakes in the finishing materials that are concerning and distressing for a new homeowner.
The people we have worked with are outstanding Alex and Josh should be given 5 stars. However, the reality is that the quality of our home was extremely subpar and disappointing.
I already have recommended Stateson Homes to all my friends. From the very beginning of this journey, I have been updated, and welcomed and the finished product... ( my home) is better than I ever thought possible!
Still waiting on service.
What they said is close to what we got, so we are happy with that.
Scott the PM was very professional, quick to respond, and adhered to the schedule and timeline. Very impressed with his engagement and attention to this project.
There are pros and cons to Stateson designs and their ability to build their design. Stateson builds spec houses that can be customized, not custom houses
our experience with Stateson homes has been an excellent one.
Stateson Homes does an excellent job keeping you in the loop during the building phase. They use good materials and workmen.
With home design, floor plans, and options to upgrade and out some features important to us (of course, at extra cost). Scott is nice to work with, gets things done and knows his job.
We searched to see who is building this community on web, Then identified other friends in community who own homes built by Stateson.
We are happy with our home! We think we made a very good investment.
This was our first home buying experience in the USA and Stateson Homes were superb in every respect. We are so very happy in this gorgeous newly built home. Meticulous attention to detail on all fronts.
Stateson Homes was very professional and an amazing builder to work with. We worked with a few builders in the past that were not willing to customize or help us get what we wanted for a new home. Stateson was willing to at least entertain all of our ideas and even helped us add a custom handicapped bathroom on our first floor! The entire process was pleasant and made me feel comfortable about such a large life choice. Nick followed through on all of our calls and went above and beyond to get me information when I needed it. Scott built our house with speed and expertise I could not have hoped for. He was able to accommodate going over the house with us on a video chat since we were out of town during most of the building. Having lived in our house now for a month we can say Stateson Homes delivers a quality product and quality experience.
My house was finished early!
He took calls even well after hours to make sure I was comfortable with the decisions being made!
He did a wonderful job of solving my problems.
Very Likely. I have already started trying to get others to buy homes in this neighborhood or with Stateson where they live. Stateson Homes was very professional and an amazing builder to work with. We worked with a few builders in the past that were not willing to customize or help us get what we wanted for a new home. Stateson was willing to at least entertain all of our ideas and even helped us add a custom handicapped bathroom on our first floor! The entire process was pleasant and made me feel comfortable about such a large life choice. Nick followed through on all of our calls and went above and beyond to get me information when I needed it. Scott built our house with speed and expertise I could not have hoped for. He was able to accommodate going over the house with us on a video chat since we were out of town during most of the building. Having lived in our house now for a month we can say Stateson Homes delivers a quality product and quality experience.
The customer service at Stateson is really what makes it. The pretty houses are a plus and the speed at which they built them says a lot of their commitment to hard work. But it was the people that we got to work with that gave us confidence we were going to get a good product long before we saw the final result!
We got super lucky and found them through a wrong link on a craigslist ad. Best mistake of my life.
I would have preferred to of had a solid closing date earlier. By the time they gave me the date there was only 28 days left and the bank had some issues with that.
I was satisfied that they built what I wanted so that's all I can ask for.
They did a great job with constructing our home. I would recommend them to people looking to get work done on their home.
We were very happy to work with Scott! He was a pleasure to work with.
I heard about them from their website.
They were very friendly, the work site was very clean. They did what they said they were going to do.
We loved working with Josh. He was very accommodating working with us since we lived 5 hours away even meeting us on the weekends to go through the house.
We were very satisfied with the work they did! They built a great house for us.
We were satisfied with the finish, the workmanship, and the craftsmanship on the home.
We saw their signs and work while driving around Balcksburg. We have been to a few of their other construction sites and seen some of their other builds.
online during a home search
Interactions with Scott was fabulous. He made himself available to meet with us at the job site throughout the building process to review the status of construction and answer questions we had. He was very patient with us and understood our involvement during construction to ensure our expectations were aligned with the progress on the build. Furthermore, Scott helped to maintain our sanity during construction.
Stateson Homes are very organized. They made the process less stressful because of their organization.
We had a very pleasant time building our house with Stateson Homes. We first talked to Nick about what we want and he was very efficient to provide us an estimate and showed us the potentials of the land. When we had questions, he was really diligent to find answers for us. There were a lot of details that he helped us confirm and he did an amazing job! Our project manager is Scott Larrowe. It is the first time for us to build a house and honestly we were quite nervous about it. However, Scott made the process very easy for us. He literally responded to our emails in a few minutes. He also worked with our schedules to visit the work site and patiently addressed all the questions we had during the visit. He is really knowledgeable and experienced. He is also very meticulous and you can tell that he understands what a new house means to a family and tries all his best to make it our dream house. Overall, we were very happy about the house and the building experience. We feel the owner and people working at Stateson Homes really care about their clients and strive to present the best of what they can. With no doubt, we would recommend this builder for our friends!
We worked with Scott Larrowe, but not Jushua
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Stateson Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys