Scott (and Nick) has also been wonderful to work with and has kept us informed and has been very responsive to our inquiries.
Karen has been very helpful and always available
A long way from closing so I don’t have a final opinion on Stateson Homes yet.
Karen and Jade were very exceptional to work with. Extraordinary attention to detail and communication. I want to buy another home from her!!!
Both Matt and Drake have been very helpful through the process.
Very positive experience because of Stateson's devotion to customer service.
The experience that I have had has been heart breaking. This is my first house purchase and this is not what I expected from Stateson Homes. The quality, customer service or material-wise is not what I expected. The customer experience has been fine. I would like to highlight two things. My project engineers John Shelor and Thomas Vittitow have been absolutely instrumental in assisting me in getting my items fixed. However, dealing with the rest of the experience has been absolutely horrible. The President is callus and appears to not care for his customers. Their job sites or some of the models are not kept clean. I was going to recommend two of my co-workers and one went to the model home and found beer cans and cigarette butts. After watching what I have gone through and for the price of these houses $350-$500,000, have deterred the co-workers from looking at the homes. They are not returning the sales calls nor do they want to consider Stateson Homes.
The sales manager was excellent. She did everything she could in her power to deal with the issues. Any issues that arose, she dealt with them promptly. It was stopped above her because she has a boss. This is Karen Turner.
The overall craftsmanship and attention to detail met or exceeded our expectations.
Home was completed sooner than expected
All the people I dealt with have been exceedingly professional, courteous and attentive.
The four is because everything was good and I liked it. It is quality construction. It did not get a five because there are some things that they should have done properly and they did not do it well.
Stateson Homes met or exceeded my expectations in regards to the professionalism of the sales process, the ability to contact the project manager, and they have done everything they said they would do.
Stateson Homes builds solid upscale homes.
Build a lovely home but there have been multiple small mistakes in the finishing materials that are concerning and distressing for a new homeowner.
The people we have worked with are outstanding Alex and Josh should be given 5 stars. However, the reality is that the quality of our home was extremely subpar and disappointing.
Alex was excellent to work wiith as was Josh from the project management side. Excellent communication.
Stateson Homes exceeded my expectation in every area.
The overall finished quality was better than I expected.
I already have recommended Stateson Homes to all my friends. From the very beginning of this journey, I have been updated, and welcomed and the finished product... ( my home) is better than I ever thought possible!
My finished home was even better than I expected it to be..... and the entire process was enjoyable! Thank you for building my "dream" home!
Still waiting on service.
What they said is close to what we got, so we are happy with that.
Alex felt like an advocate, problem-solving and representing our desires and concerns
Scott the PM was very professional, quick to respond, and adhered to the schedule and timeline. Very impressed with his engagement and attention to this project.
There are pros and cons to Stateson designs and their ability to build their design. Stateson builds spec houses that can be customized, not custom houses
our experience with Stateson homes has been an excellent one.
Stateson Homes does an excellent job keeping you in the loop during the building phase. They use good materials and workmen.
With home design, floor plans, and options to upgrade and out some features important to us (of course, at extra cost). Scott is nice to work with, gets things done and knows his job.
We searched to see who is building this community on web, Then identified other friends in community who own homes built by Stateson.
We are happy with our home! We think we made a very good investment.
This was our first home buying experience in the USA and Stateson Homes were superb in every respect. We are so very happy in this gorgeous newly built home. Meticulous attention to detail on all fronts.
Stateson Homes was very professional and an amazing builder to work with. We worked with a few builders in the past that were not willing to customize or help us get what we wanted for a new home. Stateson was willing to at least entertain all of our ideas and even helped us add a custom handicapped bathroom on our first floor! The entire process was pleasant and made me feel comfortable about such a large life choice. Nick followed through on all of our calls and went above and beyond to get me information when I needed it. Scott built our house with speed and expertise I could not have hoped for. He was able to accommodate going over the house with us on a video chat since we were out of town during most of the building. Having lived in our house now for a month we can say Stateson Homes delivers a quality product and quality experience.
My house was finished early!
He took calls even well after hours to make sure I was comfortable with the decisions being made!
He did a wonderful job of solving my problems.
Very Likely. I have already started trying to get others to buy homes in this neighborhood or with Stateson where they live. Stateson Homes was very professional and an amazing builder to work with. We worked with a few builders in the past that were not willing to customize or help us get what we wanted for a new home. Stateson was willing to at least entertain all of our ideas and even helped us add a custom handicapped bathroom on our first floor! The entire process was pleasant and made me feel comfortable about such a large life choice. Nick followed through on all of our calls and went above and beyond to get me information when I needed it. Scott built our house with speed and expertise I could not have hoped for. He was able to accommodate going over the house with us on a video chat since we were out of town during most of the building. Having lived in our house now for a month we can say Stateson Homes delivers a quality product and quality experience.
The customer service at Stateson is really what makes it. The pretty houses are a plus and the speed at which they built them says a lot of their commitment to hard work. But it was the people that we got to work with that gave us confidence we were going to get a good product long before we saw the final result!
We got super lucky and found them through a wrong link on a craigslist ad. Best mistake of my life.
I would have preferred to of had a solid closing date earlier. By the time they gave me the date there was only 28 days left and the bank had some issues with that.
I was satisfied that they built what I wanted so that's all I can ask for.
They did a great job with constructing our home. I would recommend them to people looking to get work done on their home.
We were very happy to work with Scott! He was a pleasure to work with.
I heard about them from their website.
They were very friendly, the work site was very clean. They did what they said they were going to do.
We loved working with Josh. He was very accommodating working with us since we lived 5 hours away even meeting us on the weekends to go through the house.
We were very satisfied with the work they did! They built a great house for us.
We were satisfied with the finish, the workmanship, and the craftsmanship on the home.
We saw their signs and work while driving around Balcksburg. We have been to a few of their other construction sites and seen some of their other builds.
online during a home search
Stateson Homes are very organized. They made the process less stressful because of their organization.
We had a very pleasant time building our house with Stateson Homes. We first talked to Nick about what we want and he was very efficient to provide us an estimate and showed us the potentials of the land. When we had questions, he was really diligent to find answers for us. There were a lot of details that he helped us confirm and he did an amazing job! Our project manager is Scott Larrowe. It is the first time for us to build a house and honestly we were quite nervous about it. However, Scott made the process very easy for us. He literally responded to our emails in a few minutes. He also worked with our schedules to visit the work site and patiently addressed all the questions we had during the visit. He is really knowledgeable and experienced. He is also very meticulous and you can tell that he understands what a new house means to a family and tries all his best to make it our dream house. Overall, we were very happy about the house and the building experience. We feel the owner and people working at Stateson Homes really care about their clients and strive to present the best of what they can. With no doubt, we would recommend this builder for our friends!
We worked with Scott Larrowe, but not Jushua
We are thrilled with our Stateson Homes. We love the community and the house it is everythign we thought it would be and more.
How effectively Stateson was able and willing to work with me when I was not in the NRV area. Their communication was great and made me feel very comfortable throughout the entire process.
From start to finish (and beyond), we have had a wonderful experience building our new home through Stateson Homes. They have the entire process down to a science. Working with them is nothing like some of the experiences you may have heard about with other inferior builders. Once we made our design selections within the first month of signing the contract, we could simply sit back and wait for our new home to be built without the stress of making minute decisions or worrying about the contractor's schedule. We were informed every step of the way and learned a lot about the building process thanks to our awesome project manager. We know what the bones of our home look like and can be assured it was built to the highest standard. The relationship with Stateson Homes didn't end once we got our keys; they are committed to standing by their excellent warranty and returned within a couple of weeks to make minor adjustments and repairs as needed. The project manager even pointed out a problem before we noticed it ourselves and scheduled to fix it right away. We feel confident they will continue to meet our expectations throughout the duration of the warranty. Our home is beautiful and functional with lovely finishes. We chose some upgrades, but even most basic finishes they offer are really nice. If you want a newly built, semi-customized house, you can't go wrong choosing Stateson Homes.
Adrienne was wonderful to work with. She's super professional, quick to answer our questions, and did a good job explaining the contracts and processes. It was always nice to see her at the walk-throughs.
Working with Josh has been a dream. He is amazing at his job. He is possibly one of the nicest guys we've ever met and really patient with all our questions. He did a great job explaining and educating us during the entire building process. He has always followed through on his commitments and left us feeling really confident in the quality of our new home.
The entire process from start to finish with Stateson Homes has been so much easier than we could have imagined. We appreciated the guide book they sent us, all the thorough explanations, the ease of communication, the scheduled visits at various stages of the build, the quality of the home, and the follow up repairs and touch ups. It's so nice to know they will continue to support their work through the included warranty.
The quality of work and the communication throughout the process.
It has been a smooth journey so far! For our first home buying experience, it was very pleasant.
They haven't fallen short to this point
The timeliness of my home completion.
The Stateson team made the process of buying a new town-home a breeze. I never felt rushed or worried. They answered questions (sometimes more than once), explained everything thoroughly and followed through on timelines. I have done nothing but sing their praises all over the NRV.
Very effective communication with both Adrienne and Josh. Very attractive home, quality finishes, great floor plan, very good value for the money.
Professional, friendly and helpful
Everyone at Stateson worked with us to make sure we were completely satisfied with all of the details of our home.
I was most satisfied with their flexibility with time and making things happen.
The building process is fun and exciting but can be overwhelming and stressful all at the same time. As many say, it is the greatest investment you will make in a lifetime. While we had some hiccups throughout the process (and we fully understand that is the nature of construction) we couldn't have asked for anything more from Travis Folden or Scott Larrowe. Travis was our POC early on in the process and Scott transitioned into that role replacing Travis along the way. The transition was seamless and both Travis and Scott were professional, responsive, and VERY helpful in assisting us with questions, concerns, and requests throughout.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Stateson Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys