We bought this house when it was just an empty lot. We watched the build process over the next 8 months. SR Homes has been great to work with every step along the way. Our house came out as beautifully as we hoped. I would HIGHLY recommend them.,,
Likes & Dislikes - We love this new home. The design is wonderful, the lot is exactly what we had hoped it would be, and the quality is excellent. Can't think of anything that we dislike.
We had a good experience with building our home and were pleased with the product. We would highly recommend the builder to other potential homeowners.
Some of the craftsmanship of the home can be improved.
This is the 6th home that we've built and probably the most disappointing experience of them all. While one would think that after building so many homes that things would go much more smoothly because we were already familiar with the processes, expectations of the homeowner, timeline, etc., it seemed as though none of our previous experience was leveraged or welcomed. I found the team to be knowledgeable and have tremendous potential to excel in this industry with improvements to some fundamental areas.
There's not a lot of homes. There is only 24 but that would allow you to know of each other and know the property better. The fewer people, the more understanding will come. Security-wise it is nice. It's a small diverse community. It's a manageable community. We will be like a family.
Everyone that we dealt with before we bought the house was very helpful.
Areas Of Satisfaction - Everything. The best sound built home I've ever owned. I'm very proud to have selected a SR Home.
Additional Comments - We have enjoyed living in our new home and neighborhood!
Paint and concrete work poor.
I was most satisfied with the communication.
Yes, we are already trying to help sell Lakewood in Athens
Overall, the quality of construction was good.
The SR Homes people were great to work with. They were very accommodating and quick to respond to any text or email.
Areas Of Satisfaction - They met our expectations and their customer service exceeds. They are great to work with and very accommodating.
door widths are too narrow
They are not very helpful. The ones that booked what I had were missing information. I have had to use their warranty department every weekend since my house closed a month ago. All for different things. These were multiple issues that shouldn't be taking place on a brand new home.
It was the best home buying experience we have ever had!
It was a pleasure meeting/working with the staff at SR Homes. Thank you Deeana, Joe Corzart, and Ben Guerry. They all showed professionalism and were courteous to meet our demands. We love our community and look forward to participating in future events involving SR Homes.
The representative Angela Hazelary was amazing and walked through everything we needed to know for the process. When we had questions or concerns she helped us, we never felt like we were bothering her when we had questions. She had a very pleasant demeanor about her. Without Angela, we probably wouldn't have bought the house. The subcontractors and contractors, everybody we came across were amazing. I would recommend SR Homes to anyone who wants to build a home.
SR Homes Built our new home exactly as promised. The overall experience was great from beginning to end.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of SR Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys