I think that the people I dealt with mainly 3 people and they were all very polite and very much explained everything and didn't push me. I felt at the trust with them. They explained everything. the crew that came were very polite. My roof is beautiful!
They were quick, and cleaned up afterwards
Great work from bid to payment
They did a good job and were very professional/
Additional Comments - I would highly recommend them and I have tried to do that. I think they have always been very professional and handled insurance well. Everything they have done for us, we have been completely satisfied.
Additional Comments - They were very prompt and efficient and I appreciated that.
Areas Of Satisfaction - I was most satisfied with how fast they did the job and how much cheaper they were.
Areas Of Satisfaction - Clean worksite, roof looks great, Andy was very pleasant to work with and easy to reach for questions.
Areas Of Satisfaction - Quick diagnosis of the problem. Everyone is very professional.
Recognized Excellence - Rodger and Andy
Recognized Excellence - I would like to recognize Eric Wylie for his exceptional service.
Areas Of Satisfaction - I was most satisfied with communication and timing.
Recognized Excellence - I would like to recognize Eric.
Areas Of Satisfaction - They only put in a back gutter. They have called and checked since we have had storms. As soon as the guys were done, he came to check the work before the guys left. They were very professional.
Recognized Excellence - I would recognize them all. They were great. It was a great experience.
Areas Of Satisfaction - I was most satisfied with their timelines off being able to address my particular issue promptly, their professionalism, and their focus on quality.
Their work looks great. Patricia C. O'Fallon, MO
Very positive experience!
They did a fantastic job.
Ryan did a great job for us!
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Roofing & Restoration Services of America - St Louis as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys