Based on our experience with a complex remodel, we were not pleased with Riley & Rees and would not recommend that this company be used by others looking for a remodeling/construction contractor. Customer service, communication, timeliness of work and work quality were all issues, in our opinion, during our project.
Riley and Rees did an outstanding job redoing our 37-year-old kitchen. We loved the design that Matt Evans, the architect, created. Suddenly, the kitchen went from an out-of-date embarrassment to the most enjoyable room in our house! The entire R&R experience was like a dream. Dan insisted that we could not go over budget and found ways to achieve that. The crew was professional, polite and wonderful to share our house with for six months. Paul Altier called, texted and stopped by every day.
I highly recommend R&R!
Great job on my basement. I have recommended them to others and would use them again.
Additional Comments - Hire them. They are great.
Areas Of Satisfaction - I was most satisfied with the communication and organization.
Additional Comments - The owner Dan always lived up to his commitments and worked very hard to communicate to assure our satisfaction. Great people working for him. Concerned about end product and customer’s satisfaction, very unique in this business.
Areas For Improvement - Great job ; communication good; adjusted well when we encountered unforeseen problems!
Remodeling a house is a long and stressful project. No matter how good the contractor or company may be, there are going to be issues. Quality aside (although R&R quality is amazing) the most important thing to us was their communication and resolutions on issues. I think that is probably why we enjoyed working with Dan and R&R so much.
Problem Resolution - We had a great relationship with all levels at Riley & Rees and felt very comfortable communicating with everyone.
Dan Lauterbur was great to work with. He was meticulous in his planning, on top of all the details and his team did beautiful work. He was really good at keeping us informed throughout the whole process. Dan kept our project on time and on budget. We love what he did. The transformation of our home was amazing!
Additional Comments - Dan Lauterbur was great to work with. He was meticulous in his planning, on top of all the details and his team did beautiful work. He was really good at keeping us informed throughout the whole process. Dan kept our project on time and on budget. We love what he did. The transformation of our home is amazing!
Owner/Salesperson set expectations of superior quality, budget and schedule in a very upfront, matter of fact manner, and the team followed through with the most awesome outdoor living space, complete with quality/maintenance-free construction, stone fireplace, entertainment center, and attached hot-tub deck.
They are the best!!
They were professional and kept us up to date on the project and the timelines set. We would definitely recommend them to others. Couldn't be happier with the results.
This was our second remodel project with Riley & Rees. We are very pleased with the project and their remodel process. Dan and team are high level professionals that are trustworthy, honest and follow through with their commitments. The quality of work is outstanding. Our project was done on time and in budget. I strongly recommend Riley & Rees and would not hesitate to use them again for future projects.