Renee is the best!
From start to finish, everything was done well and professionally. Staff is great.
I am in sales and have been for 35 years. I’m not satisfied with the customer handling by Riedman. Staff is not as sensitive to customer needs as I think they should be. They don’t seem to understand that customers aren’t in the home building business so we/I don’t understand terms used. I also feel that a level of service and specific fulfillment is promised but not delivered. The consideration for the investment of the customers time and money isn’t there.
Going in to this process was incredibly daunting but all of the associates made it manageable from picking our lot to all the decisions to construction now.
We would absolutely recommend Riedman to a friend! The process was clearly described to us from start to finish and there were very few surprises along the way. Riedman has proven to be a reliable and solid company to work with.
As we have not moved in yet and dealt with finishing issues it is hard to say
Renee' and Chris have been a pleasure to work with
Recognized Excellence - Rene Tando, Christy Haag, and the entire team.
Recognized Excellence - Renee Tando John Holtz
From day one I felt comfortable with the service and honesty, plus helpfulness
Salesperson Satisfaction - OMG she is the Best and soooo knowledgeable
Design Consultant Satisfaction - have no complaint, it was easy and comfortable, the setting perfect and very helpful
Understand Building Process - It was explained from the Sales Person in detail and followed thru this far.
Construction Super Satisfaction - Thus far what I see looks satisfactory
Construction Super Problem Resolution - Well this far no problems, its not completed yet to kind of premature to judge
Recognized Excellence - Renee and Christie were very knowledgeable about all aspects of building our home.
Additional Comments - Renee certainly stepped up when there was an issue as to the placement of our dining area light fixture. She immediately rectified an uncomfortable situation!
Recognized Excellence - Renee Tando should be recognized for her exceptional service.
Additional Comments - I thought our experience with Riedman Homes was very good and we are very happy with them.
Sales Knowledge - She was fantastic. They made it very easy for us.
Recognized Excellence - Lori, Kristi, & the construction foreman.
Additional Comments - They made it very easy for us.
Any Changes? - It's perfect so far!
Recognized Excellence - Renee Tando and Christy Haag
Additional Comments - We thoroughly enjoyed the experience of building our home with the Riedman team.
Easier Than Expected - Everyone involved in the process has been great to date.
Any Changes? - Lower kitchen cabinets...I'm short, but I will manage with a step stool until I'm too old to climb.
Recognized Excellence - Everybody from start to finish. They all know their stuff and respected my background in design and construction.
Additional Comments - I feel like I'm home now.
Sales Knowledge - Lori was good about explaining the steps of the sale process. As work season gets busy, communications starts to reduce.
Warranty Explanation - Your warranty schedules could improve by having your warranty person have a calendar (i pad/phone or ?) with him, so to make appts. And, make the Appts. once they are made.
Communication - Design Center and sales was great with communications. We loved Christy's knowledge and process of doing the "hard" work of design. She was absolutely wonderful. Made our process and planning of our home very simple and informative and easy to do..
Recognized Excellence - Christy is a rock star! She made the entire experience fun and stress free! She is a true asset to the Riedman team.
Additional Comments - i live in a resort like setting that was carefully designed and built.....and luckily, .it is my home.
Any Changes? - Our great room/kitchen floor was not properly engineered and has a trampolining effect. The fact that our neighbors below us can hear us walking is very disappointing.
Recognized Excellence - Teresa Carpentar is very solid employee and excellent communicator. John Holtz is always willing to help.
Additional Comments - Riedman’s ability to handle changes was very disappointing. Almost all our changes (which were significant) had to be readdressed. Many more than once.
The Residences at Canalside are a quality project, and we love our new home.
Recognized Excellence - I would like to recognize Theresa Carpenter, John Holtz, Olivia and Jay for their exceptional service. Those are the four people I've had the most dealings with.
Yes I would recommend and have recommended Riedman to build a home for them, overall we are satisfied with our home even though we have small issues with the projects
Sales Knowledge - Lori was very helpful in choosing the house that we liked. She was very knowledgeable and through about the process to get our house started and worked with us all the way till the closing on the house. Lori was also very detailed on presentation and listing our pervious house to be sold. Lori is very professional and we will recommend Lori to anyone considering to build.
Construction Quality - We are satisfied with the construction of the house, the painting and trim work is excellent. There were a few minor items that needed to be taken care of after we did our final walk thru and what we noticed after a couple of weeks of living in the house. Over all the finish work was excellent.
Warranty - In the beginning complaint department was fairly responsive. I have been waiting since the middle of August to get my squeaky floors fixed and was told I would be contacted by a person to get this fixed.
Recognized Excellence - Jay, Olivia, John and Teresa
Additional Comments - Everyone at Riedman has been accommodating and truly wants us to be happy with our home.
Areas For Improvement - Not sure if there are any. We have not yet moved in, so cannot truly assess conditions of the living space.
Areas Of Satisfaction - All personnel who we have had contact with were top notch.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Riedman Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys