Renee is the best!

From start to finish, everything was done well and professionally. Staff is great.

I am in sales and have been for 35 years. I’m not satisfied with the customer handling by Riedman. Staff is not as sensitive to customer needs as I think they should be. They don’t seem to understand that customers aren’t in the home building business so we/I don’t understand terms used. I also feel that a level of service and specific fulfillment is promised but not delivered. The consideration for the investment of the customers time and money isn’t there.

Going in to this process was incredibly daunting but all of the associates made it manageable from picking our lot to all the decisions to construction now.

We would absolutely recommend Riedman to a friend! The process was clearly described to us from start to finish and there were very few surprises along the way. Riedman has proven to be a reliable and solid company to work with.

As we have not moved in yet and dealt with finishing issues it is hard to say

Renee' and Chris have been a pleasure to work with

Recognized Excellence

Recognized Excellence - Rene Tando, Christy Haag, and the entire team.

Recognized Excellence

Recognized Excellence - Renee Tando John Holtz

From day one I felt comfortable with the service and honesty, plus helpfulness

Salesperson Satisfaction

Salesperson Satisfaction - OMG she is the Best and soooo knowledgeable

Design Consultant Satisfaction

Design Consultant Satisfaction - have no complaint, it was easy and comfortable, the setting perfect and very helpful

Understand Building Process

Understand Building Process - It was explained from the Sales Person in detail and followed thru this far.

Construction Super Satisfaction

Construction Super Satisfaction - Thus far what I see looks satisfactory

Construction Super Problem Resolution

Construction Super Problem Resolution - Well this far no problems, its not completed yet to kind of premature to judge

Recognized Excellence

Recognized Excellence - Renee and Christie were very knowledgeable about all aspects of building our home.

Additional Comments

Additional Comments - Renee certainly stepped up when there was an issue as to the placement of our dining area light fixture. She immediately rectified an uncomfortable situation!

Recognized Excellence

Recognized Excellence - Renee Tando should be recognized for her exceptional service.

Additional Comments

Additional Comments - I thought our experience with Riedman Homes was very good and we are very happy with them.

Sales Knowledge

Sales Knowledge - She was fantastic. They made it very easy for us.

Recognized Excellence

Recognized Excellence - Lori, Kristi, & the construction foreman.

Additional Comments

Additional Comments - They made it very easy for us.

Any Changes?

Any Changes? - It's perfect so far!

Recognized Excellence

Recognized Excellence - Renee Tando and Christy Haag

Additional Comments

Additional Comments - We thoroughly enjoyed the experience of building our home with the Riedman team.

Easier Than Expected

Easier Than Expected - Everyone involved in the process has been great to date.

Any Changes?

Any Changes? - Lower kitchen cabinets...I'm short, but I will manage with a step stool until I'm too old to climb.

Recognized Excellence

Recognized Excellence - Everybody from start to finish. They all know their stuff and respected my background in design and construction.

Additional Comments

Additional Comments - I feel like I'm home now.

Sales Knowledge

Sales Knowledge - Lori was good about explaining the steps of the sale process. As work season gets busy, communications starts to reduce.

Warranty Explanation

Warranty Explanation - Your warranty schedules could improve by having your warranty person have a calendar (i pad/phone or ?) with him, so to make appts. And, make the Appts. once they are made.

Communication

Communication - Design Center and sales was great with communications. We loved Christy's knowledge and process of doing the "hard" work of design. She was absolutely wonderful. Made our process and planning of our home very simple and informative and easy to do..

Recognized Excellence

Recognized Excellence - Christy is a rock star! She made the entire experience fun and stress free! She is a true asset to the Riedman team.

Additional Comments

Additional Comments - i live in a resort like setting that was carefully designed and built.....and luckily, .it is my home.

Any Changes?

Any Changes? - Our great room/kitchen floor was not properly engineered and has a trampolining effect. The fact that our neighbors below us can hear us walking is very disappointing.

Recognized Excellence

Recognized Excellence - Teresa Carpentar is very solid employee and excellent communicator. John Holtz is always willing to help.

Additional Comments

Additional Comments - Riedman’s ability to handle changes was very disappointing. Almost all our changes (which were significant) had to be readdressed. Many more than once.

The Residences at Canalside are a quality project, and we love our new home.

Recognized Excellence

Recognized Excellence - I would like to recognize Theresa Carpenter, John Holtz, Olivia and Jay for their exceptional service. Those are the four people I've had the most dealings with.

Yes I would recommend and have recommended Riedman to build a home for them, overall we are satisfied with our home even though we have small issues with the projects

Sales Knowledge

Sales Knowledge - Lori was very helpful in choosing the house that we liked. She was very knowledgeable and through about the process to get our house started and worked with us all the way till the closing on the house. Lori was also very detailed on presentation and listing our pervious house to be sold. Lori is very professional and we will recommend Lori to anyone considering to build.

Construction Quality

Construction Quality - We are satisfied with the construction of the house, the painting and trim work is excellent. There were a few minor items that needed to be taken care of after we did our final walk thru and what we noticed after a couple of weeks of living in the house. Over all the finish work was excellent.

Warranty

Warranty - In the beginning complaint department was fairly responsive. I have been waiting since the middle of August to get my squeaky floors fixed and was told I would be contacted by a person to get this fixed.

Recognized Excellence

Recognized Excellence - Jay, Olivia, John and Teresa

Additional Comments

Additional Comments - Everyone at Riedman has been accommodating and truly wants us to be happy with our home.

Areas For Improvement

Areas For Improvement - Not sure if there are any. We have not yet moved in, so cannot truly assess conditions of the living space.

Areas Of Satisfaction

Areas Of Satisfaction - All personnel who we have had contact with were top notch.