It was a positive experience for the most part, and my home was constructed during the height of covid. There were delays and the communications (at times) could have been better

Salesperson Satisfaction

Salesperson Satisfaction - I don't think they have done a very good-job at communicating as frequently as they should because of the delays that are being experienced as a result of Covid. I think they could have done a better job, a much better job on that part. My home was originally supposed to be finished in August, actually right about now, and I still don't have an end date on when they anticipate the construction will be completed.

Construction Super Satisfaction

Construction Super Satisfaction - He has done a very good job. He has been at the walk-throughs that I have attended thus far. He has done a good job and answered the questions that I post.

Construction Super Problem Resolution

Construction Super Problem Resolution - I really have not had any problems, so I would say it is not applicable at this stage.

I am very happy with the house. We just moved in on Saturday. I am very happy with the sales representative. We dealt with Renee Tando. It took an entire year to finish the house. We put a $2500 deposit to start the building process on November 24th.

Found issues with quality of workmanship on walk through. Given unrealistic excuses for delays on build and felt Iike builder had no concern for the homeowners timelines or situation throughout the delays. Understand delays due to pandemic but there was terrible management throughout the project. Plan to warn other customers as well on social media to stay clear.

I have been extremely pleased by all aspects of my experience and have been fast to compliment all of you when talking with others.

Salesperson Satisfaction

Salesperson Satisfaction - We have all had the experience with the salesperson who is there until the sale is made and then harder to talk to. The opposite is true here. AFTER the sale was made I was repeatedly encouraged to make sure all of my needs were being met. And they were.

Design Consultant Satisfaction

Design Consultant Satisfaction - Everyone warned me that this would be extremely difficult but it was not because of the help I received from the design consultant. Saying she was extremely helpful is an understatement.

Understand Building Process

Understand Building Process - The weekly communication allows me to understand what comes next. I look forward to this every week.

Construction Super Satisfaction

Construction Super Satisfaction - While I do not believe I have spoken directly with this person I also do not believe I have felt the need to do so. And if I did, based on my other experiences with the Friedman team, I am sure I would be pleased. That is the trust all of you have instilled during this process.

Construction Super Problem Resolution

Construction Super Problem Resolution - I have had no problems to resolve which makes N/A the best rating to receive.

Additional Comments

Additional Comments - Thank you to all of you for making this an enjoyable experience.

Quality is big item

Everything is of good quality, but the customer service end is the most frustrating.

Renee is the best!

From start to finish, everything was done well and professionally. Staff is great.

Going in to this process was incredibly daunting but all of the associates made it manageable from picking our lot to all the decisions to construction now.

We would absolutely recommend Riedman to a friend! The process was clearly described to us from start to finish and there were very few surprises along the way. Riedman has proven to be a reliable and solid company to work with.

As we have not moved in yet and dealt with finishing issues it is hard to say

Renee' and Chris have been a pleasure to work with

Recognized Excellence

Recognized Excellence - Rene Tando, Christy Haag, and the entire team.

Recognized Excellence

Recognized Excellence - Renee Tando John Holtz

From day one I felt comfortable with the service and honesty, plus helpfulness

Salesperson Satisfaction

Salesperson Satisfaction - OMG she is the Best and soooo knowledgeable

Design Consultant Satisfaction

Design Consultant Satisfaction - have no complaint, it was easy and comfortable, the setting perfect and very helpful

Understand Building Process

Understand Building Process - It was explained from the Sales Person in detail and followed thru this far.

Construction Super Satisfaction

Construction Super Satisfaction - Thus far what I see looks satisfactory

Construction Super Problem Resolution

Construction Super Problem Resolution - Well this far no problems, its not completed yet to kind of premature to judge

Recognized Excellence

Recognized Excellence - Renee and Christie were very knowledgeable about all aspects of building our home.

Additional Comments

Additional Comments - Renee certainly stepped up when there was an issue as to the placement of our dining area light fixture. She immediately rectified an uncomfortable situation!

Recognized Excellence

Recognized Excellence - Renee Tando should be recognized for her exceptional service.

Additional Comments

Additional Comments - I thought our experience with Riedman Homes was very good and we are very happy with them.

Sales Knowledge

Sales Knowledge - She was fantastic. They made it very easy for us.

Recognized Excellence

Recognized Excellence - Lori, Kristi, & the construction foreman.

Additional Comments

Additional Comments - They made it very easy for us.

Any Changes?

Any Changes? - It's perfect so far!

Recognized Excellence

Recognized Excellence - Renee Tando and Christy Haag

Additional Comments

Additional Comments - We thoroughly enjoyed the experience of building our home with the Riedman team.

Easier Than Expected

Easier Than Expected - Everyone involved in the process has been great to date.

Any Changes?

Any Changes? - Lower kitchen cabinets...I'm short, but I will manage with a step stool until I'm too old to climb.

Recognized Excellence

Recognized Excellence - Everybody from start to finish. They all know their stuff and respected my background in design and construction.

Additional Comments

Additional Comments - I feel like I'm home now.

Sales Knowledge

Sales Knowledge - Lori was good about explaining the steps of the sale process. As work season gets busy, communications starts to reduce.

Warranty Explanation

Warranty Explanation - Your warranty schedules could improve by having your warranty person have a calendar (i pad/phone or ?) with him, so to make appts. And, make the Appts. once they are made.

Communication

Communication - Design Center and sales was great with communications. We loved Christy's knowledge and process of doing the "hard" work of design. She was absolutely wonderful. Made our process and planning of our home very simple and informative and easy to do..

Recognized Excellence

Recognized Excellence - Christy is a rock star! She made the entire experience fun and stress free! She is a true asset to the Riedman team.

Additional Comments

Additional Comments - i live in a resort like setting that was carefully designed and built.....and luckily, .it is my home.

Any Changes?

Any Changes? - Our great room/kitchen floor was not properly engineered and has a trampolining effect. The fact that our neighbors below us can hear us walking is very disappointing.

Recognized Excellence

Recognized Excellence - Teresa Carpentar is very solid employee and excellent communicator. John Holtz is always willing to help.

Additional Comments

Additional Comments - Riedman’s ability to handle changes was very disappointing. Almost all our changes (which were significant) had to be readdressed. Many more than once.

The Residences at Canalside are a quality project, and we love our new home.

Recognized Excellence

Recognized Excellence - I would like to recognize Theresa Carpenter, John Holtz, Olivia and Jay for their exceptional service. Those are the four people I've had the most dealings with.