They did their work. They cleaned up after themselves and I am very happy with their services.
They were very professional and timely.
Outstanding customer service. Quick response and excellent and timely follow up
I was extremely satisfied with Resolution’s services. From start to finish the experience was positive. Provided great resources for a contractor to put space back together too. Outstanding experience and would highly recommend!
Simply the best service one can get!
Best all around!
They were great to work with and worked fast to make it back as it was before the fire
The crew had a great attitude unpacking and putting away practically everything we own.
They did a great job.
Overall the work quality was very good and the responsiveness of the team was excellent. We had the project manager leave the company twice, which was unfortunate, but the new project manager in each case did an outstanding job of picking up and keeping continuity with very few issues. There were two minor items that didn't get fixed on our punch list, one of which I am told is in process (missing sliding screen) and one of which I asked to be fixed but it wasn't properly fixed (kitchen sink faucet rotates on its base rather than being tightly secured).
This was not a simple job and I was very much satisfied with how cooperative and responsive the team was as we worked through a series of interactions and interfaces with multiple suppliers and contractors.
They did a very good job of packing and protecting my things.
They were on time and quick with getting the work done. They cleaned everything up and were in constant communication throughout the process!
N/A. They did a great job from start to finish.
So impressed! By far the best demo crew I’ve ever had. Not one speck of dust and so considerate of our home.
Very professional with excellent communication. When our house flooded, it was hard to know how the whole restoration process would go but Resolution Fire & Flood was outstanding in every way! They did a terrific job on the pack out and set the standard in every way for how a business should operate.
Awesome and professional people.
They didn't fall short.
Resolution Fire + Flood was very professional.
They were on the spot and they were there quickly.
They were professional and timely.
I had a difficult time communicating with the installers because there was language barrier. However, the installers did a great job. I just think it is important to be able to speak with someone coming into my home.
I had a difficult time communicating with the installers, because there was language barrier. Otherwise, the installers did a great job.
The installers were not able to tell me everything that they did on the project because of the issues with communication.
Resolution Fire + Flood did not fall short of my expectations.
These guys are fantastic. They are professional, they are knowledgeable and they are wonderful to work with. I would recommend them to anyone that needed their type of services.
Terrific company, terrific people and great to work with!
I am not sure yet, I will see the work when I get back from out of town. Everyone was very professional online and on the phone. Everything appears to be wonderful, but I am just not sure yet.
I can't wait to see how things look when I get home.
Very responsive and good communication
I was impressed with their responsiveness, cleanliness and their promptness.
They did a good job. They got out within 2 hours of me calling them. I think getting it so quick stopped more damage, especially for mold
I was very happy with their service. It was a bad experience. I guess it was good as could be expected just because of the stupid thing that I did was bad.
The removal of appliances, dishwashers, etc. were not reinstalled properly. The dishwashers water drainage and connection for the garbage disposal were not at all hooked up, causing water damage to the new wood floor. After the first flooding ,the 2nd DW was checked and it to was not hooked up properly. Damage was done to the door of a DW and we replaced both DW,s. The dinning room hutch was put back without plugging electrical cords in properly. Since the hutch could not be moved at, least by me, the electrical hookup had to be improvised.The TV's were not hooked up and the stereo system is still not put back to where it originally and wires are completely scrambled.All the drawers and closets were emptied (not necessary) and then the contents were haphazardly thrown back in no particular order.
Resolution Fire + Flood is trustworthy and they do great work.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Resolution Fire + Flood as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys