Would not recommnend. Remediation team was great, but the repair person was arrogant and told me I get no less and no more than what I had in the quality of shelving that was damaged.
I wish they would have communicated the outcome a little bit better as far as when they came in to take apart the situation.
Chris, the president of Resolution Fire + Flood is a true professional. He was on time, and the service, quality of work, everything was top notch.
Although they took seven hours to get there, it was not their fault, it was the fault of the insurance company. Once they were contacted they came right away. It took nine days to dry out and the result was no mold. Everything was done in a professional manner.
I WOULD ABSOLUTLEY RECOMMEND RESOULTION FIRE AND FLOOD. Earlier this year I worked with Chris Milliken of Resolution Fire & Flood to repair my roof which was damaged in a storm and the resulting interior damage. Start to finish I had a superb experience working with Chris, his company and his subcontractors. Within an hour of contacting Chris, he was on the phone with me discussing the scope of damage, what needed to be done and how we could begin to work together. We concluded by scheduling an appointment for the next day (Saturday, I might add) and both he and his roofing subcontractor were at my house inspecting the damage the following morning. Within a business day or so he had the interior and exterior work scoped out and a budget approved by my insurer. Within 10 days the various subs were ramping up and the work was largely completed within about 30 days of our first conversation. Throughout this time Chris was always in touch with me letting me know what the next steps would be, when the various subs would be on my property and what if anything he needed from me to keep the project moving to a prompt conclusion. I know this sounds like how, of course, things should be but, having done over a dozen construction projects in my life, this is how things rarely go. In my experience Chris is the best general contractor I have ever worked with.
Very professional and a great job!
The owner, Joshua, has been nothing but professional, compassionate, and accommodating.
This company did a good job for us with the repairs needed with our water damage.
They are great and couldn't do better!
Areas For Improvement - They did their work. They cleaned up after themselves and I am very happy with their services.
They were very professional and timely.
Outstanding customer service. Quick response and excellent and timely follow up
Additional Comments - I was extremely satisfied with Resolution’s services. From start to finish the experience was positive. Provided great resources for a contractor to put space back together too. Outstanding experience and would highly recommend!
Simply the best service one can get!
Areas For Improvement - none -
Additional Comments - Best all around!
They were great to work with and worked fast to make it back as it was before the fire
The crew had a great attitude unpacking and putting away practically everything we own.
They did a great job.
Areas For Improvement - Overall the work quality was very good and the responsiveness of the team was excellent. We had the project manager leave the company twice, which was unfortunate, but the new project manager in each case did an outstanding job of picking up and keeping continuity with very few issues. There were two minor items that didn't get fixed on our punch list, one of which I am told is in process (missing sliding screen) and one of which I asked to be fixed but it wasn't properly fixed (kitchen sink faucet rotates on its base rather than being tightly secured).
Additional Comments - This was not a simple job and I was very much satisfied with how cooperative and responsive the team was as we worked through a series of interactions and interfaces with multiple suppliers and contractors.
Additional Comments - They did a very good job of packing and protecting my things.
They were on time and quick with getting the work done. They cleaned everything up and were in constant communication throughout the process!
Areas For Improvement - N/A. They did a great job from start to finish.
Additional Comments - So impressed! By far the best demo crew I’ve ever had. Not one speck of dust and so considerate of our home.
Very professional with excellent communication. When our house flooded, it was hard to know how the whole restoration process would go but Resolution Fire & Flood was outstanding in every way! They did a terrific job on the pack out and set the standard in every way for how a business should operate.
Areas For Improvement - N/A
Awesome and professional people.
Areas For Improvement - Nothing
Areas For Improvement - They didn't fall short.
Resolution Fire + Flood was very professional.
Additional Comments - They were on the spot and they were there quickly.
They were professional and timely.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Resolution Fire + Flood as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys