They did a great job.
Overall the work quality was very good and the responsiveness of the team was excellent. We had the project manager leave the company twice, which was unfortunate, but the new project manager in each case did an outstanding job of picking up and keeping continuity with very few issues. There were two minor items that didn't get fixed on our punch list, one of which I am told is in process (missing sliding screen) and one of which I asked to be fixed but it wasn't properly fixed (kitchen sink faucet rotates on its base rather than being tightly secured).
This was not a simple job and I was very much satisfied with how cooperative and responsive the team was as we worked through a series of interactions and interfaces with multiple suppliers and contractors.
They did a very good job of packing and protecting my things.
They were on time and quick with getting the work done. They cleaned everything up and were in constant communication throughout the process!
N/A. They did a great job from start to finish.
So impressed! By far the best demo crew I’ve ever had. Not one speck of dust and so considerate of our home.
Very professional with excellent communication. When our house flooded, it was hard to know how the whole restoration process would go but Resolution Fire & Flood was outstanding in every way! They did a terrific job on the pack out and set the standard in every way for how a business should operate.
Awesome and professional people.
They didn't fall short.
Resolution Fire + Flood was very professional.
They were on the spot and they were there quickly.
They were professional and timely.
I had a difficult time communicating with the installers because there was language barrier. However, the installers did a great job. I just think it is important to be able to speak with someone coming into my home.
I had a difficult time communicating with the installers, because there was language barrier. Otherwise, the installers did a great job.
The installers were not able to tell me everything that they did on the project because of the issues with communication.
Resolution Fire + Flood did not fall short of my expectations.
These guys are fantastic. They are professional, they are knowledgeable and they are wonderful to work with. I would recommend them to anyone that needed their type of services.
Terrific company, terrific people and great to work with!
I am not sure yet, I will see the work when I get back from out of town. Everyone was very professional online and on the phone. Everything appears to be wonderful, but I am just not sure yet.
I can't wait to see how things look when I get home.
Very responsive and good communication
I was impressed with their responsiveness, cleanliness and their promptness.
They did a good job. They got out within 2 hours of me calling them. I think getting it so quick stopped more damage, especially for mold
I was very happy with their service. It was a bad experience. I guess it was good as could be expected just because of the stupid thing that I did was bad.
The removal of appliances, dishwashers, etc. were not reinstalled properly. The dishwashers water drainage and connection for the garbage disposal were not at all hooked up, causing water damage to the new wood floor. After the first flooding ,the 2nd DW was checked and it to was not hooked up properly. Damage was done to the door of a DW and we replaced both DW,s. The dinning room hutch was put back without plugging electrical cords in properly. Since the hutch could not be moved at, least by me, the electrical hookup had to be improvised.The TV's were not hooked up and the stereo system is still not put back to where it originally and wires are completely scrambled.All the drawers and closets were emptied (not necessary) and then the contents were haphazardly thrown back in no particular order.
Resolution Fire + Flood is trustworthy and they do great work.
The two guys that came in pack us back in were very professional and helpful
Very thorough and timely, got the remediation done properly and were gone once dry.
Mark at Resolution Fire + Flood was amazing. He was super awesome to work with and is such a people person. He helped me from a terrible moment and on and I am very thankful.
Honestly, everyone did a super job and especially with clean up every time . Entirely professional!
Thanks so much for great service in all areas...immediate response and actively moving through the stages of reconstruction and removal.
They were all very professional. They were right on top of things and they took care of us right way. I was so pleased because I was out of town for work, so I called my insurance agent and right after that call, he had somebody there. Jeff was the manager who came right away and then the following day, his team was there and they took care of us.
They did it on a Saturday during the day. That evening, it started raining and we had some water accumulation, so I called them again and that Sunday, they came back and fixed it. That was really awesome.
Superb customer service.