Rod was superb!! Bill was also an excellent help with my project.
When a neighbor on NextDoor, posted for a recommendations to have some construction work done. I posted to try Renovations. I will continue to tell people how happy I was with having Renovations build my addition. Thank you, Renovations. from Penny P
Renovations was extremely helpful in arranging the work on my home in compliance with my suggestions. It involved several other contractors, so an organized calendar was extremely important, leaving room between delivery of materials (with manufacturing delays not caused by Renovations).
Renovations has been my go to for small as well as large jobs in the past and I have never been disappointed. This last job left me disappointed in the following areas. Small detail is I purchased appliances and cabinets for install but found none of the cardboard picked up. The final part of the job is where the ratings below come from. The front smaller bathroom was finished completely to our satisfaction except for cleanup. The back bath was also left with a lot of dust and not very clean. does not appear to have taken time on painting backbathroom. Whenasked about cleanup was told there would be someone to come and do cleanup. Final walk through was done by employee who I believe was new hire.
Top quality workmanship. We could not be more please with our sunroom addition.
Renovations is expensive so I might not recommend them to someone who is on a tight budget
Great quality work and follow up on our ceiling light change-out, kitchen renovation, and outside fencing.
Renovations is a quality-driven organization and built a beautiful deck for us.
Would recommend in a heart beat. honest, upfront.
Likes & Dislikes - The small garage and the 3 flights of stairs. On the other hand, the landscaping, location (at the end of a street on a hill and the views
Recognized Excellence - David Sawyer and Dave from Renovations
Areas For Improvement - Several of the Vendors sent different technicians out for the same job, which lead to delays .e. plumber. Also, the cleaning supper failed to check up on the work in the shower, which my wife had to complete.
Areas Of Satisfaction - All phases of the job were completed and did exceed our expectations
Design - Yes
Areas Of Satisfaction - I've dealt with many builders over the years and found most aren't truely organized and professional in their work place even though they may possess the necessary skills to do a great job. Renovations crew all worked together to pull of my project to my satisfaction and I'm impressed with the whole spectrum of the organization's work. I didn't really even have to be there during the process and that is saying that I had a lot of confidence in them carrying through all aspects of the job.
Lead Source - I/ve know Tom Reilly for about 30 years and he survived some pretty serious downturns in the business. That says a lot in a small town climate where there are fewer projects to go around.
Additional Comments - I highly recommend Renovations for any remodel project you may have. They let you know from the start if your project is something they can handle and don't keep you in limbo as to whether or not they will do the job like so many other contractors do.
Areas Of Satisfaction - Quick, professional, good quality work. Job was done neatly and quickly.
Lead Source - Have known about them for years.
Areas For Improvement - Renovations met all our expectations and then some.
Areas Of Satisfaction - Rod was fantastic! We had our mind set on a particular shower tower and were getting the runaround from a distributor and it was putting our start date in jeopardy, Rod did some research and found a distributor who had the tower in stock and at a $200 savings. We also appreciated their recommendations for tile and counter top companies. We found the exact tile we wanted and the counter top was a quartz remnant that saved us about $1000.
Lead Source - We researched Angie's List and another online rating service.
Additional Comments - We can't say enough about the quality , professionalism and courteousness of the entire crew. We will highly recommend Renovations to all our friends who are looking for remodeling contractors, and we will call Renovations for all our future remodeling projects.
Areas Of Satisfaction - The project manger Justin did an excellent job of communicating.
Areas Of Satisfaction - Justin Was wonderful and well beyond expectedations. First class companyand very professional! We were away for the job and I totally trusted them.
Lead Source - Richard Goode referred them.
Areas Of Satisfaction - I like that they got the job done when they said it would be done. They worked with us and if we saw something we wanted to change they did it. They went out of their way to make it a good experience for us.
Lead Source - The owner is fellow rotarian.
Areas Of Satisfaction - I really liked the people that did the work; they were very high quality.
Areas For Improvement - They never fell short in our expectations, in fact they stayed way above our expectations in all ways.
Areas Of Satisfaction - There neatness at the end of each work day; everything was always cleaned up. The communication with us on everything they did, and the timely manner in which they finished such a long complicated job.
Additional Comments - It was a very expensive project and at times messy but we are very glad we hired them and most happy with the job.
Areas Of Satisfaction - Of course the job turned out beautiful, so I am most satisfied with that. However I have to comment on Renovations' staff and their subcontractors. Every person I dealt with was professional and extremely courteous, polite and just downright nice. I so appreciated that.
Additional Comments - The project manager, David Carney, was an absolute gem. The man has endless patience, always greets with a smile and can do any jobs there is!
Areas Of Satisfaction - I was mostly satisfied with the quality of workmanship.
Areas Of Satisfaction - Renovations did a great job with my wife's suggestions, design and installation
Additional Comments - Thanks again for a great job.Regards,Jeff & Lucia Leavitt
Areas Of Satisfaction - Quality of work
Areas For Improvement - we were completely satisfied
Areas Of Satisfaction - quality of the work
Lead Source - return customer
Areas Of Satisfaction - Professionalism of staff. Quality of work. Direct supervision of subs. Handled problems promptly without our concern.
Additional Comments - A lot of positive comments of friends who viewed the final product.
Areas Of Satisfaction - I was satisfied with the entire job. Everything went great from the meetings to communication to the work done, it was all great.
Additional Comments - We are really happy with the space and we are looking forward to the kids and grandkids using it.
Areas Of Satisfaction - Communication during the project was excellent.
Areas Of Satisfaction - Quality and workmanship.
Areas Of Satisfaction - The whole team from Renovations was great and very pleasant. We gave them the space and independence they needed to work, and they didn't disappoint one bit.
Additional Comments - You never know what you'll get when working with a contractor you've never used before. They come into your home, and you just hold your breath hoping that it's going to go well. The communication from Dave was the highlight and I quickly felt that we were in good and very competent hands. We were so pleased with the execution of the project that I can't imagine going anywhere else for big projects around the home. I really appreciate the friendliness and professionalism. Thank you!
Areas Of Satisfaction - I was most satisfied with Renovations because the job foreman, Dave, was great.
Areas Of Satisfaction - I am most satisfied with my experience with Renovations. They were courteous. The came to my home on a Saturday to do the patio because they knew I was having a party. I think they are fabulous.
Additional Comments - Tom Riley is the best. He is excellent to work with. He has helped me with several things that I have had done in my home. He has obtained the permits for all the projects that I have had done and it was always approved.
Likely To Recommend - I would highly recommend them. The crew was proficient and on time.
Areas Of Satisfaction - Did what they said they would do and on timeAngies li
Additional Comments - Tom and his people were a pleasure to work with
Areas Of Satisfaction - felt complete trust in the workmen, they showed up on time and did a great job, worked hard to resolve any issues
Lead Source - Rosie on the House
Areas Of Satisfaction - I was satisfied with the finished product.
Areas Of Satisfaction - They exceeded my expectations in every aspect of the project. The finished product was everything I wanted and more.
Additional Comments - I am a very satisfied customer and wouldn't hesitate recommending Renovations to anyone looking for a quality construction company with whom to do business. I had spoken to a few other companies, but I didn't get the same assurance in their level of professionalism as I did with Renovations. Choosing Renovations to do my project was the best choice I made.
Lead Source - We heard about them through a newspaper ad they had in the local paper. We then did some research on the company and were very impressed and pleased that they are a "Rosie on the House" endorsed partner.
Additional Comments - The attitude and professionalism of Renovations staff is reflective of the leadership and professionalism that Tom Reilly conveys when you meet him. The project that they did for us was looked after by all in a manner that seemed to us that they really cared about our satisfaction and it was treated as if it was a million dollar job for them. That is true pride in the work you do. We will use them again and recommend them to anyone who needs a well done job in their home.
Areas Of Satisfaction - Tom Reilly addresses any and all concerns promptly and works to smooth over any issues. His group is totally professional and qualified to do work on our house. They seek 100% satisfaction - and they achieve it!
Additional Comments - Love Rennovations!!! Have used them twice in the past and will continue to use them in the future. Often refer friends to the business with confidence.
Areas Of Satisfaction - The talent and conviction of having staff or sub-constractor level employees who did the job timely and correctly,
Areas Of Satisfaction - Renovations deserves all A+'s. They are first class; I love them.
Areas Of Satisfaction - I think overall the entire job.
Areas Of Satisfaction - They are by far the most professional, friendly, budget conscious contractors I've ever worked with in my life. And, they were understanding of issues regarding insurance reimbursements. We liked them so much that we had them do extra work, more complicated work too!
Areas Of Satisfaction - They show up in a timely manner.
Areas Of Satisfaction - Renovations exceeded our expectations. I was most satisfied with the overall quality of their workmanship; it was fabulous. We love Tom Reilly and his workers too, such as Mike. They were all such good people.
Lead Source - Someone told us about Renovations a number of years ago. Four and a half years ago, we did a total remodel with Renovations. Then we had a flood and they came in and did work for us then. Both experiences were very, very good. Tom Reilly and his good work are well known in the community.
Additional Comments - Renovations did a wonderful job. i would recommend them highly.
Expertise - Tom Reilly has done a number of projects on a lot of things for us. We've never had an issue with him at all.
Areas For Improvement - We've never had anything fall short of our expectations. Tom has always come up with great ideas and followed through on all of them.
Areas Of Satisfaction - The projects that we do are in a cabin that we're never at, and while we're gone Tom takes care of everything.
Additional Comments - We would highly recommend him to anyone wanting to do a remodel or a first build. He's been very good about coming up with the right way to do things.
Areas Of Satisfaction - They did a very professional job on time and were on budget.
Additional Comments - Overall we were blown away and Renovations went far beyond our expectations. We were very very happy.
Areas Of Satisfaction - The project was done professionally and timely.
Areas Of Satisfaction - Customer service - issues addressed promptly and completely.
Communication - Very effective.
Areas Of Satisfaction - Their professionalism and communication.
Additional Comments - They did a very good job, I'd be glad to show my house and they work they did for me. Bill and his helper were very trustworthy. They worked here for about six weeks with no one here. They cleaned up the dust and things very nicely. I was very happy with the job they did and I'd be happy to refer them to anyone.
Areas Of Satisfaction - I was most satisfied with the communication aspect of the job.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Renovations AZ as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys