I am amazed that they are still in business.
I am completely satisfied with the work they have done for me!
Committed to listening and creating a design and plan that met and exceeded our expectations.
I cannot say enough amazing things about this company. Incredible service, personalized solutions and they make an immense effort to hear and listen to the needs of their customers. We had a unique project- as my husband and I are both in wheelchairs and needed a very thoughtfully laid out kitchen. They thought through every single step of this with us and ensured that we had solutions that met exactly what we needed. They went above and beyond to give us the space we dreamed of. Love this crew!
I love my kitchen. It is beautiful and it totally meets my needs. I'm very happy with all aspects of the project: the design team who worked with me to figure out what I wanted, the workmanship that went into the construction, and, most of all, the design of Puustelli's counters and cabinets. Puustelli provides excellent products.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Puustelli USA as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys