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Everyone was friendly, professional and knowledgeable.
They have done several homes in my neighborhood and that is why I picked them.
Tadlock roofing did very well on the core job. The roof replacement came out looking good and well built. However, the 3 stars is because of the lack of proper communication and poor after job site cleanup. Effective communication is a big part of customer satisfaction. Tadlock roofing field staff n... more
This is the second project we have had done with Morgan Exteriors. We were so pleased that we recommended them to our neighbors.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Professional Roof Systems, Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys