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Starlight Homes is great. The loan officer was a little slow.
Jenkins project manager (Christopher Landreville) took the project from A to Z by demonstrating interest in customer desires and ensuring the customer satisfaction during phases of work and at the completion.
I am very appreciative to the quality job Tiger Roofing did on my house. Reece was initially professional and courteous and the attitude continued and was shared by all crew members. Thank you Tiger Roofing for a job well, well done.
Phillip Home Improvement did a beatiful job on my gutters. Thank you for that.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Plumbing Pros as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys