Payne Restoration LLC

High quality work and the work areas were kept as clean as possible during construction.

The best people to work with. Will definitely be using them again.

Areas Of Satisfaction

Their communication before, during, and after. And Ben was fantastic to work with.

We would highly recommend Payne Restoration for any remodeling projects. We were very happy with their work and when we asked questions they gave us honest answers. They greatly exceeded our expectations. We will be using their services again in the near future. Eric and all of his employees are great to work with, too!

Areas For Improvement

They did not fall short of our expectations!

Areas Of Satisfaction

We felt that they really listened to us and what we wanted. When we asked their advice on what to do they told us what they would do if it was their project with their own home and that was very helpful. Ben got back to us very quickly and was very eager to make sure the project was done correctly and to our liking. He went above and beyond.

Lead Source

We heard about them from the Flame Center. We were shopping there for a fireplace and asked about a contractor who could install it for us.

Additional Comments

We were very happy with Eric and his team. We thought they did excellent work and went above and beyond trying to fulfill our wishes.

Payne Restoration was great to work with. We have done a few projects with them now, from window installation to a complete addition. Their work is excellent and we are pleased with their professionalism and perfectionist attitudes!

Areas For Improvement

Just some time frame issues

Areas Of Satisfaction

Excellent quality, easy to get ahold of, great finished product

Areas For Improvement

Project took a bit longer than we hoped but weather was a major reason. Not their fault.

Areas Of Satisfaction

Great communication through entire project. Easy to get a reply or answer if we had a concern. Also did the little extra to make our addition look like it had been there the whole time without us having to push for doing it the right way.

Additional Comments

Overall we were satisfied with the price, quality of work, and excellent communication through. Would strongly recommend.

Wow, what an amazing group of workers and they were so quick, clean and it turned out beautiful!

Areas Of Satisfaction

How quick they finished the project with the least amount of inconvenience for us as possible!

Additional Comments

Thanks so much for transforming our entire main floor into an updated beautiful place to live!

Areas Of Satisfaction

Bathroom barn door was well executed.

Areas Of Satisfaction

They were very responsive and always kept us informed of what was going on with our project. And our end result was beautiful.

Lead Source

On Houzz

Additional Comments

Our project manager Benjamin was helpful and kept us informed every step of the way!

Areas Of Satisfaction

I was satisfied with the overall quality, budget, and their overall responsiveness.

Lead Source

A neighbor told me about them.

Expertise

I was very comfortable that Eric and Ben were paying attention and making sure things were done right.

Communication

Benjamin always stayed in touch. I appreciated that, and that I could text him any time.

Likely To Recommend

I sure would recommend! Worth every penny for my piece of mind and excellent craftsmanship!

Areas Of Satisfaction

Clean and tidy throughout the project. Workers were courteous and knowledgeable.

Areas For Improvement

Odd color tile initially put up but it was corrected.

Additional Comments

I plan to use Payne again and would recommend them to others.

Areas Of Satisfaction

Everyone was so professional and friendly as well. All my calls and questions were addressed promptly. The job was completed on schedule! Definitely pleased with Payne Restoration!

Lead Source

From a couple at church

Areas Of Satisfaction

Workmanship, attention to detail was fantastic, worth the wait

I truly had a remarkable experience when Payne Restoration completed our Bathroom remodel. They are Professional and Timely in every aspect. They handled all the sub-contractors so I didn't have to worry about a thing. They have done many projects for me since the remodel was complete and they have yet to let me down. Quality Service every time regardless of the scope of the project.

I was very happy working with everyone involved with Payne. We have two more projects and are planning to work again with them soon.

Completed a basement remodel including a bathroom. Very polite and professional, and the contractors they bring in are held to the same standard. Along the way, we made some minor modifications and there were a couple small hiccups in fit and finish, and they were always addressed promptly and courteously. Top notch company to work with.

High quality in both company integrity and craftsmanship.

Areas Of Satisfaction

Professionalism. Their word is their bond.

In a robust economic environment in which I found many contractors slow to respond and providing very high estimates, Payne Restoration provided clear, timely, intelligent, honest, and fair knowledge and communication. I've worked with many different contractors over the years, and Eric Payne is right there at the top of the list for his professionalism and expertise. The work was excellent down to the finest details and the job site was clean.

They did very well.

A wonderful, commited, group of craftsmen! AAA++A great experience. Thank you!

I am very satisfied with the quality of their work. Very professional. Very courteous. Always cleaned up very well after each job. I would recommend them to anybody that I know.

Payne Restoration provided quality work on two different projects for us. They complete a kitchen remodel that all other companies said could not be done within our budget, most refused to even quote it. I have more projects in the future planned for Payne Restoration.

Budget

Our budget was not big for the project. Many companies refused to even bid on the job. Most said it could not be completed within our budget. Payne Restoration was willing to look at ways to complete the project at a reasonable cost.

Areas Of Satisfaction

There willingness to look at smaller projects and suggest ways to keep costs low.

Areas Of Satisfaction

Ben was super to work with. I had LOTS of questions and he was very patient and explained everything. All employees and subcontractors were on time and very professional. Always cleaned up and went the extra mile.

Lead Source

recommended by Standard Lumber in Holland, Mi

Areas Of Satisfaction

Eric comes out and gives me an estimate right away...whether the jobs big or small. A lot of contractors dont want to mess with a small job and i love the fact that he and his guys will cheerfully tackle any size job!

Lead Source

From my neighbor across the street. I was asking about an honest contractor and he gave me Eric's number.

Additional Comments

Eric and all his guys are absolutely polite and professional and super friendly!