We will never buy with Parkwood Homes again...NEVER! Not only did we encounter countless issues and incredibly poor workmanship, but the builder had us call and meet with their subcontractors to resolve many issues ourselves making it impossible to work from home. We also replaced several damaged light fixtures, microwave, stove grates, etc... and made numerous repairs ourselves. In losing trust with the PM and his team, we began documenting everything and cc'ing the President of Parkwood Homes. Many of our kitchen cabinet doors/drawer fronts were damaged or warped. On several occasions a warped door was replaced with another warped door, this process continued throughout most of the year. On another occasion, two damaged cabinet drawer fronts were reinstalled upside down with the worker leaving without mentioning it. When brought to the PM's attention, allegedly it was not intentional. We took our custom kitchen knobs off the night before to make their job easier, so the builder put our knobs back on the damaged drawer fronts and reinstalled them upside down by mistake! This was just the beginning, we frequently encountered questionable actions by this builder/PM during the yearlong nightmare of repairs. We most assuredly well documented everything front start to finish!
For legal reasons, I am unable to provide specifics at this time. Anyone wanting more specifics is welcome to reach out to me in person.
The time between signing our contract and our anticipated closing date is 18 months; I don't know many people who can wait that long for a new house.
We are impressed with Parkwood on a daily basis. We've watched friends struggle with other builders and are thankful we found Parkwood.
Based on craftsmanship so far. I want to see how some of our home issues get resolved.
After more than a year, we are finally close to getting the house that we should have had on day one.Many current and former Parkwood owners told us that they build a good home and they respond eventually and get things handled and fixed. We are still in that process (after more than a year) and our review may change if and when they fix all of our issues.
They were fabulous to work with and we already know our next home would be with them.
We had a fantastic experience with Parkwood. Our home is wonderful and exceeded our expectations. The team at Parkwood is professional and communicative. The house was finished right on the timeline they gave us when we signed the contract. They could not have done a better job.
So far Parkwood has been great about allowing us to make our home our own. We are out of state and they have been relatively good about communication and time tables, despite the distance, though the promise of weekly updates hasn't really been kept. I hope that as we enter the last few months, the updates will be more frequent as things should start to happen quickly.
Parkwood Homes is great. They have great service and great quality.
This is our first home buying (and building!) experience ever. We stumbled across Parkwood as we were around the area looking at other homes and we were blow away. After looking at multiple new build townhomes we were shocked to find that Parkwood has a lot more "upgrades" that are actually standard in their homes. The prices are more than reasonable and they will work with you to give you exactly what you want customizing anything and everything you could think of. It has the feel of a small family run business where you know they take pride in their work. A few things were changed and upgraded for no increase in cost because it wasn't quality enough for the builder. Not only were we given the personal numbers of the project manager and sales representative but we met on multiple occasions with both of them to make sure that we understood each step of the process before signing off on anything. While we watch other homes go up quickly around us, we consider ourselves lucky that this company is based on quality not quantity. I would love all of my homes for the rest of my life to be Parkwood!
Parkwood has brought a truly innovative townhome design to Denver that blends with the Northfield neighborhood very well. Having gone through a 16 month build experience in this type of market we would be hesitant to consider doing this again although we are happy with the end result.
Purely based on the craftsmanship and warranty response times.
Parkwood Homes provides excellent customer service.
It was a very long and often frustrating process; be prepared to be very involved every step of the way. Looking back, it was also a fun experience in some ways & the people we worked with at Parkwood have all been great. In the end we have an incredible, unique home that we will stay in for many years to come. To end up with this great house... we would do it all again in a heartbeat! We LOVE our house!
I think it is a great quality builder but the process and communication needs improvements.
We went with Parkwood in our new build process because we thought they were one of the better quality homes in the area along with being able to customize our home for my parents to live with us. I loved the customization part but have been highly disappointed with the quality. I would hope that structurally this house is sound but who knows with how the workmanship is around the house. For the price that we paid, I expected better. For the price that is paid, i don't hear of any of these issues in Infinity Homes. We have our 11 month warranty coming up. This review is subject to change depending on how these workmanship issues are handled.
I have found Robyn to be extremely knowledgeable and helpful. She goes out of her way to explain things thoroughly and takes a personal interest in our homebuilding process.
The Parkwood homes are built beautifully and the quality is great. The staff we have worked with are helpful and responsive. We especially appreciate the get together's Parkwood puts together so we can meet our new neighbors before we even move in.
Overall a great product and great people to work with through construction and warranty.
Good builder so far.
So far (framing just started), the process and interactions with company personnel has all been positive. There has been some delays, but nothing major. Questions and concerns have been addressed in a timely manner. Concern that base price does not include all required items need by code - so expect some increase in base price due to required items - but this is communicated very early and up front. There has been no surprises.
Overall, building with Parkwood Homes has been an amazing experience. Thank you to the entire team.
Probably the best home building experience we could have asked for - great home, great quality and great service on the whole. We get compliments on our home all the time - Parkwood's a great company to work with and they really care about the individual customer's experience.
Great product and terrific focus on customer satifaction.
Great Model and great people throughout the process!
Parkwood homes are a pleasure to work with and they make a great product.
I love the style of home. It is a good quality home. We had some issues during the design meeting and there was some miscommunication about the items we selected. It took a long time to build the home, but we are happy with our experience.
Great staff, great builder. We love our new Parkwood home!
Every person we dealt with at Parkwood was professional and reliable. They went the extra mile during the build process to accommodate all reasonable requests, and later when addressing the few warranty items they went above and beyond to address minor items we didn't even notice. The new build process can be stressful, but the folks at Parkwood Homes made it as easy and enjoyable as possible. Communication was great, promises were kept, and we felt that they took a genuine interest in our satisfaction. Keep it up!
They are excellent builders and their reputation proved to be true.
Overall, we were pleased with our first home building experience. We definitely learned a few things the hard way, hence the 4 star rating. But we love our home and would definitely recommend Parkwood.
We have been very happy with our Parkwood experience.
Would not recommend Parkwood, the quality, workmanship, and customer service have all degraded considerably since they started in Stapleton. We had purchased a Parkwood in 2009 and really loved the product and the company then. We outgrew our house and so decided to get a bigger one through them. However, now in 2014-2015, it is clearly a different company. The only thing that matters to Parkwood is getting the buyer to purchase the house and pay regardless of the quality of what is being delivered; $800,000 just doesn't buy what it used to regarding workmanship and quality. Furthermore, it has been communicated quite clearly by their warranty department and subcontractors/contractors that Parkwood is only responding to homeowners' complaints at all because they have to by law, but do not truly feel they are under obligations to fix any of their mistakes. Parkwood has made it clear they are more concerned that the homeowner sign their legal documents to protect themselves from lawsuits, but will only come fix any problems if they absolutely cornered into fixing something. They've made it clear that leaking ceilings, poorly poured foundations, and streams flowing through our garage, and poorly installed fire sensors in the lights are illegitimate complaints and/or unnecessary whining from the homeowner, because the city approved their building plans. They have made it clear that the city's opinion is more important to Parkwood than the people who have bought the house and are (mistakenly) loyal customers to Parkwood. I would NOT recommend purchasing a home through them; would recommend considering one of the other builders in Stapleton.
While we love our finished home, we had such delays in the build timeline and miscommunication around that, that we would have to heavily qualify any recommendation.
Overall, Parkwood Homes did an outstanding job completing our home,although the 18 months from start to finish was not anticipated. At best, Parkwood Homes are semi custom with upgrades like windows, roofing, drywall thickness, garage size in length not permitted.Several employees like Sam, Mark, Genney & Heather performed far beyond there responsibility. There knowledge & willingness to "Get It Right" was outstanding.
Without a doubt! we have been thoroughly impressed with everyone's efforts so far.... Sam and Ashley have both been a pleasure to work with and Sam has gone the extra mile on more than one occasion.
We love our Parkwood home and the post-purchase warranty service has been stellar. Sam, Marc and Charlie are all fantastic to work with.
Everyone we have dealt with at Parkwood has been helpful and knowledgeable about the home building process. They made it easy and fun to go through the building process for the first time. We love the finished product and have been happy with the warranty follow up and any issues were addressed quickly.
Very happy overall.
Parkwood is fabulous. We looked at all of the other comparable price point builders in Stapleton and Parkwood's excellence and amount of house/finishes for the money far exceeded all of the other builders. They worked extensively with us to modify our house for our special needs daughter (who uses a walker for mobility). Thanks so much to you all! The Odell Family
Working with Parkwood has been a wonderful experience overall. Having built a house from scratch before, building with Parkwood was the best of both worlds because you have the opportunity to personalize your home in many ways, and to whatever degree you want, but the BIG items, such as picking a style/frame to begin with, and the nit picky items, like door jambs, outlet covers, and basic lighting needs are covered. We get a lot of compliments on our home.
It seems that the quality of contractors and quality of finishes has deteriorated somewhat and the materials used to build the house are fairly cheap (in line with the cheaper home builders) except the custom finishes we chose. This may vary on a house to house basis depending on who they send. These homes are made to look good however, and they do. But there are definitely some quality control issues that exist.
Love our home and ibuildingv a house is by definition a lengthy priocess. It was by far the most satisfactory customer service experience I have experienced. They took care of me but more importantly they took care of my wife in creating her dream home.
Love the design of the house, great people to work with. The construction quality is great, and overall a good experience. We had a bad experience buying a condo in Chicago so now we know what a good experience is like.Keith D.
I would definitely recommend Parkwood Homes. They build you a custom home but with the ease of starting with one of their great floor plans. I was able to pick any finish I wanted within the budget I set. They were flexible with revising the floor plan so I could create a custom mudroom and first floor bedroom with french doors. They are easy to work with and have wonderful suggestions. I am very happy with my experience with Parkwood Homes.
Overall we love our new home, but it was a long and sometimes tedious process to build with Parkwood. We liked the ability to customize the floor plan and pick our finishes, but the level of craftsmanship that we expected in a new home wasn't there. We have hesitated having Parkwood do some warranty work because we feel like it might look worse than how it started.
Our experience may be a bit different from a good number of Parkwood buyers as we purchased a spec home that was mostly built and only were able to pick out a few of the finishing touches. We did ask for a few changes to be made which Parkwood was very accommodating with and made the process easy. Both Heather and Dede (Stapleton office) have been great to work with and have quickly answered all questions we've had.
This is our second Parkwood Homes out here in Denver. It has been a great experience. They built us a great home. We love going through the process with them. We have no complaints at all. We would recommend them to a friend.
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