I am very satisfied.
Very good always available would recommend highly!!!! Ravin is great and Brad and his crew definitely knows pools very knowledgeable. Great job New Wave
There are only a few choices when it comes to deciding which company to choose. NewWave began about 4 years ago and I am very happy with the service and results. Would highly recommend.
We called every pool place in greater Madison. None even called us back. Except New Wave we were very relieved.
Fast and quality service. Replaced our pool heater. Would recommend.
We have been using New Wave for years and have always been very happy with the work! They are prompt, courteous, professional and get it right the first time. We highly recommend New Wave!
I think they were very professional and friendly and very educational about the pool.
Problem Resolution - They were excellent.
Areas Of Satisfaction - I was most satisfied with the communication between them and myself, the workmanship and the time it took to get everything finished.
Recognized Excellence - I would like to recognize Brad Beckett for his exceptional service.
Additional Comments - They were great! Absolutely sensational.
We are very pleased with New Wave Pools.
Areas Of Satisfaction - I was most satisfied will all the work that they did for use.
Current Referrals - I have already recommended.
Additional Comments - The staff and the projects handled have all been very good.
Came out when they said they would, fixed the problem and I think the price was fair. Very happy.
Likely To Recommend - Very happy with this service! Would recommend. Came out when they said they would, fixed the problem and I think the price was fair. Very happy.
Areas Of Satisfaction - Service tech new his stuff.
New Wave Pools has been our Pool maintenance company for a few years & the quality of there service is excellent
Areas Of Satisfaction - working thorough beginning of the year_ chemical issues due to my Mother in-law over adding chemicals
Recognized Excellence - Raven & Joel have be most excellent to work with
Additional Comments - Great company with a great product :)
Areas For Improvement - They didn't fall short.
Areas Of Satisfaction - I didn't have to worry about anything being wrong with the pools.
Recognized Excellence - They are all did a good job and were nice.
Areas Of Satisfaction - I was satisfied with their thoroughness, communication and ambition.
Recognized Excellence - I'd like to recognized Gavin, Jason, and also Raven. Solid company, I'm pretty impressed.
Areas Of Satisfaction - Everyone is pleasant, prompt and knowledgeable. Brad patiently addresses my questions. I am very happy with them and have been for the 3 years I've been with them. Raven, in the office, has always been a joy to work with too.
Recognized Excellence - Brad and Raven.
Awesome company. Prompt, professional, thorough. Great communication.
New Wave pools has been maintaining our inground pool for a few years. I have NEVER had a problem with them. They come exactly when scheduled, never overcharge, the employees are top notch and extremely professional. After using other companies in the past, with many problems, we will never use any other company but New Wave. I recommend New Wave to all my friends, and am proud to do it, because I KNOW they will be treated right!!
Areas For Improvement - Never fell short on anything.
Areas Of Satisfaction - From the office personnel to the laborers, there is not one thing to be satisfied with, we are extremely satisfied with all.
Current Referrals - I already tell everyone I know with a pool to call New Wave, always.
Additional Comments - If you want your pool maintained or need work done, don’t go to anybody else, unless you want to be disappointed, I suggest calling New Wave for a REAL professional job done right the first time, with no wait or rescheduling.
Jason was so awesome, about giving me choices about how to fix problem. Very impressed. My pool is 38 years old so there choices too be made. Thank you. New Wsve Pools.
Areas Of Satisfaction - The choices he gave me.
Additional Comments - They are awesome, hard-working and I would give them the highest score!
Areas Of Satisfaction - I was most satisfied with their customer service. They went above and beyond.
Recognized Excellence - Everyone was awesome.
Areas Of Satisfaction - I was most satisfied in terms of the technician's knowledge.
Recognized Excellence - I would like to recognize Joel Jensen and Brad Beckett for their exceptional service.
New Wave Pools has been accommodating and great to work with.
Recognized Excellence - Raven has been great with quotes and getting back to me on information. Jason and his crew also have been great.
Additional Comments - Might need a refresher on how to work the pool? It was information overload when Jason spoke to Jeff about things and I was in a training.
New Wave Pools did a terrific job. Very friendly and professional service techs. I would highly recommend them!
So glad we decided to hire a pool company for our apartments! The staff has been amazing, and our pools always look great!!
Areas Of Satisfaction - Friendly staff, great communication!
Current Referrals - SwimWest Swim School... 1001 Deming Way.
New Wave Pools has been great for us. They have taken away the hassle.
Areas Of Satisfaction - I am most satisfied with their professional knowledge.
Recognized Excellence - I would like to recognize Jason for his exceptional service. He has done a great job for us!
Likely To Recommend - Definitely! They did a great job! I called after the service to give them kudos. It was really hot that day and they worked their tales off. It's always a treat to work with them! Great Job!
Areas For Improvement - Not at all. They were awesome!
Areas Of Satisfaction - I was most satisfied with their knowledge. They were able to resolve some issues that I had not been able to resolve and they had the parts on their truck to go ahead and fix them so that was great!
Recognized Excellence - I would like to recognize everyone that serviced us. They have all been great.
We love them!
Likely To Recommend - We love them!
Areas Of Satisfaction - New Wave Pools is prompt, efficient, reasonable, and professional. We have used a lot of pool companies and they're the best!
Additional Comments - We are happy, happy, happy!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of New Wave Pools as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys