They were very very professional, neat, and clean. There was no pebble left anywhere. It was amazing!
Recognized Excellence - Todd Terbrock
Areas For Improvement - No they did exactly what was needed exactly when they said they would.
Areas Of Satisfaction - Not only did he fix the problem but he took measures to ensure that any new leaks would never hit my finished basement.
Additional Comments - Great work Todd!
Areas Of Satisfaction - This company has every bit of professionalism.
Recognized Excellence - The owner was awesome.
Additional Comments - I would like signs to go in my yard to advertise.
Recognized Excellence - The salmean was great.
Can't say enough about how professional these guys were from bidding the job through to completion. On time, clear communication with respect to scope of project, cost, what we could expect from the process, time needed to complete our project, etc. Everyone was friendly, respectful in every way, arrived on time (to the minute!), and completely cleaned their work area when finished. This is one of those straight forward, honest, more than fair to the customer kind of companies we will use again if our next home requires basement repair, and one I have already recommended to others.
Value - Very reasonable and excellent work!
Areas Of Satisfaction - Quality work, excellent system, hard-working crew, hands-on supervision and work by the owner, expertise was always on sight, on time everyday, finished ahead of schedule
Recognized Excellence - Yes, the owner Todd and his entire crew
Missouri Basement was very helpful during such an emotionally stressful experience.
Areas Of Satisfaction - Todd was super to deal with. No pressure at all. Just gave us all the facts that we needed to make our decision..unlike other basement companies we dealt with.
Recognized Excellence - Todd and his entire crew!
Additional Comments - Todd is fantastic. I recommend his company with extreme confidence.
Areas Of Satisfaction - Trouble shooting and timely and effective communication.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Missouri Basement as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys