The overall experience was very good. The project was completed in a timely fashion with extra attention to detail and craftmanship. A lot of engineering details were unique to this job and some challenging, but Jim made it all happen !
Everybody from the salesman to the office staff to the installers was professional, courteous and knowledgeable. The installation itself was awesome. I highly recommend this company.
The crew arrived on time and did a good job. They even removed an old fan that was in my garage roof, repaired the gap and finished the roof. They even either painted or gave me new covers for my vents. My roof looks fantastic with my new paint job!
Our designer Erin was so terrific, and the designs for our bathrooms are beautiful! It was amazing how she understood, and put it all together, considering I felt pretty unsure about what I wanted initially. Honestly, this was the best experience, and I wish I had more bathrooms, so I could do it... more
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of McCutcheon Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys