We have nothing but great things to say about our experience with Long Built! The entire process from the design, build, and walk throughs went really smooth. The service provided by everyone we worked with was fantastic. Any time we had any questions or concerns they were addressed and acknowledged. We really felt that everyone cared not just about the physical house we were building but that it was a home for our family. We absolutely love our house and couldn’t be happier!
Matt, the salesperson was very honest, a pleasure to deal with and is God-fearing and God-loving individual. Our decision to purchase our home was faith base and he represented your company’s core value in thoughts and actions. You are very fortunate to have Matt as an extension of your company. He kept his link strong in your company’s ongoing chain of success.
Overall it was a great experience. They delivered on what they promised. They were prompt and professional and made it an enjoyable experience.
The Long Built Homes team is always very friendly and accommodating, going out of their way to help in any way they can. Whenever we have questions or need assistance someone is there without exception. The warranty team has been amazing. They’re always available and willing to go above and beyond. Bob and Christine Long have not only met our expectations, they have far exceeded them. We pleased with every aspect of our new home and would proudly build with Long Built Homes again.
Long Built Homes demonstrated excellent service throughout the entire building process, as well as supported all of our questions after we moved in. The staff at Long Built Homes are friendly, easy to work with, and met all of our expectations. We couldn't be happier with the purchase we made. Matt and Rochelle are very informative and never left any questions unanswered. We feel they went above and beyond to make sure we were satisfied every step of the way. The warranty department, Evan and Gordon, are also extremely helpful and accommodating and work around our schedule very easily and are quick to respond to any questions we have had. Not only is the service of excellent quality, but more importantly the quality of the house is just exceptional. Every day we are excited to enjoy our new home, and we only have Long Built Homes to thank to make our dreams a reality. I recommend Long Built Homes as a company to anyone who is looking to build a new home.
I can not believe it’s been a year since we have been living in our beautiful home. From our very first meeting with Matt, to our many conversations with Chris and even at our 11 month warranty with Evan and Gordon the customer service has always been above and beyond our expectations. If we had to do it all over again we would choose no one other than Long Built. “In Long Built We Trust”
I’m not sure we can appropriately convey how much we’ve enjoyed both building with Long Built Homes and actually living in the home. From when we first met with Matt Medeiros last year to our most recent one year warranty checks, Long Built has been there every step of the way. Gordon and Evan, from the warranty team, have been very responsive with every issue no matter how big or small. Our family moved to the Bridgewater Preserves from Virginia and we knew exactly what we wanted in a home. Long Built took everything we asked for and incorporated it into their designs to create a beautiful home we will use and love for years to come. We can’t recommend them enough!
Long Built was a pleasure to work and very helpful throughout the entire process. Additionally, I'd like to thank Evan James. He was very knowledgeable and helpful with warranty items.
Long Built Homes, from day 1, provided a service that could not be improved upon. Everything in the process was perfect. Our home is amazing. The construction quality is exactly what I envisioned. The schedule for construction was too short to be real. I would recommend Long Built Homes to my own residential clients.
We had a great experience with Long Built. From the first day, we saw our lot to the day we closed was seamless. Matt was very professional and knowledgeable, helping make our experience a good one. Their warranty department with Evan, Gordon, and others are responsive to any issues and fix any problems in a timely manner. We would absolutely recommend Long Built to our friends and family.
I strongly recommend Long Built Homes to all of my friends and family.
They were awesome. I would give them 10/10.
Working with the team at Long Built Homes has been very smooth. There are truly professionals and supportive throughout the process. Matt, Tony, and Rochelle have been incredibly responsive to all questions and moments of frustration to the other side of the process (the real estate lawyer and bank stuff). We would and do recommend the Long Built team very Highly.
Chris Long who is the owner of the company was a pleasure to work with. She was very responsive and ensured all of our needs were met. Gordon the warranty specialist was so also awesome to work with. He was able to address all of my warranty needs, while paying attention to detail and educating us along the way.
Many thanks to Christine Long for her warm friendly assistance.
Evan and Gordon are great. Whenever they are at our house for the repairs we have needed, they have been responsive and on top of every detail. Well done and very satisfied with their work.
We cannot say enough about how stressfree this process of building our new home has been. We have experienced the most helpful, considerate and loyal people in this company. I would highly recommend Long Built if looking to build a perfect home.
We are one of the happiest customers of Long Built Homes at Bridgewater Preserve. We have completed one year living in our house and enjoyed every moment of it. We do not experience any major issues with in this time frame and all the minor issues are addressed immediately by Gordon and Evan. Gordon's Tips are very helpful maintaining the house. We observed erosion in our lawn due to water damage, but Long built understood our concern and rectified the issue in a timely manner.Thank You to all.We would definitely recommend them for anyone looking for a wonderful house. Keep up the good work!
We have been very happy in our new home. The craftsmanship is excellent and the level of service has been terrific. Every person we have had an interaction with has been super helpful and friendly. Gordon and Evan in the warranty department are the BEST. They are always there to answer your questions and help you with any issues..small or big.Overall experience has been wonderful.
Thanks to Long Built Homes for their great service and patience from the beginning to the end. Very happy with our new home and we'll recommend them to our friends and family.
Evan and Gordan were excellent and very helpful. Garrett and the boys were great fixing up our yard very happy
On behalf of Nehemie and I we would like to thank every individual that we have come into contact with over the last year and half. From Matt & Rochelle to Tony and his crew to Gordon and Evan. Every individual has been absolutely wonderful to work with. We could not be any happier with the end results, Long Built has exceeded all of our expectations, we humbly extend our appreciation for all the work done to complete our home.
Great team! Got the big kitchen island I always wanted!
Chris Long is incredible. She made the whole build process great and held up to all of her commitments. Evan and Gordon, who are a part of warranty, are spectacular. If you were to box this whole thing up, they are the bow and the final piece. They do really good work. I have called them in the middle of the night and early in the morning before, and they come!
From the initial planning stages to the closing, Long Built Homes was extremely supportive, helpful and patient every step of the way. We have been in the home a year, and they still stand by their work.Thank you Long Built Homes
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Long Built Homes, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys