I am very pleased with the way the issue was addressed and handled. The work met my expectations and I was extremely impressed with the neatness and work of the contractors. I was expecting much more of a mess but my anxiety was relieved when I came home the first day and the house looked good!!! Thank you Chris, Evan and Gordon! You have a happy homeowner!
We can not say enough about Evan and Gordon! Also, we would like to thank Chris for going the extra mile!
Everyone from the site Superintendent Tony and his crews to the Warranty Team answered questions and address any concerns within a few days.
Evan and Gordon equally provide exceptional service. They should be recognized on a daily for their kind attitudes, patience, and willingness to help all homeowners. Chris Long has been exceptional at communication and support as well!
We look for a couple of years for a house and couldn’t find anything until we discovered Long Built Homes. Our house is exactly what we wanted and couldn’t be more pleased. The whole experience from picking out a lot to completion was so easy. The whole team did everything perfect to help us through it. We love our new home thanks to Long Built Homes.
We are very pleased with our new home that Long Built for us. Long Built has the process down to a T and it was seamless. Matt and Rochelle were always very responsive and helpful. We enjoyed reading the weekly Monday updates. With the pre-construction, pre-drywall, orientation, and walk thru, we felt very involved in the building process. Our house was built right on time and is everything we expected. Thank you so much for building our beautiful house. We are sure to make a lifetime of memories in this house and community.
I like the structure and professionalism of the employees!
Overall it was a great experience. They delivered on what they promised. They were prompt and professional and made it an enjoyable experience.
Thank you for a new home. Long Built Homes was very professional. They treated us awesome. It was a great experience. We enjoy the new community. The service was great. Thank you!
Long Built homes is a quality builder with integrity. They finish building on time even with change orders. They are awesome with warranty work and respond immediately if there are any issues. I would highly recommend this company!!
We have nothing but great things to say about our experience with Long Built! The entire process from the design, build, and walk throughs went really smooth. The service provided by everyone we worked with was fantastic. Any time we had any questions or concerns they were addressed and acknowledged. We really felt that everyone cared not just about the physical house we were building but that it was a home for our family. We absolutely love our house and couldn’t be happier!
Matt, the salesperson was very honest, a pleasure to deal with and is God-fearing and God-loving individual. Our decision to purchase our home was faith base and he represented your company’s core value in thoughts and actions. You are very fortunate to have Matt as an extension of your company. He kept his link strong in your company’s ongoing chain of success.
The Long Built Homes team is always very friendly and accommodating, going out of their way to help in any way they can. Whenever we have questions or need assistance someone is there without exception. The warranty team has been amazing. They’re always available and willing to go above and beyond. Bob and Christine Long have not only met our expectations, they have far exceeded them. We pleased with every aspect of our new home and would proudly build with Long Built Homes again.
Long Built Homes demonstrated excellent service throughout the entire building process, as well as supported all of our questions after we moved in. The staff at Long Built Homes are friendly, easy to work with, and met all of our expectations. We couldn't be happier with the purchase we made. Matt and Rochelle are very informative and never left any questions unanswered. We feel they went above and beyond to make sure we were satisfied every step of the way. The warranty department, Evan and Gordon, are also extremely helpful and accommodating and work around our schedule very easily and are quick to respond to any questions we have had. Not only is the service of excellent quality, but more importantly the quality of the house is just exceptional. Every day we are excited to enjoy our new home, and we only have Long Built Homes to thank to make our dreams a reality. I recommend Long Built Homes as a company to anyone who is looking to build a new home.
I can not believe it’s been a year since we have been living in our beautiful home. From our very first meeting with Matt, to our many conversations with Chris and even at our 11 month warranty with Evan and Gordon the customer service has always been above and beyond our expectations. If we had to do it all over again we would choose no one other than Long Built. “In Long Built We Trust”
I’m not sure we can appropriately convey how much we’ve enjoyed both building with Long Built Homes and actually living in the home. From when we first met with Matt Medeiros last year to our most recent one year warranty checks, Long Built has been there every step of the way. Gordon and Evan, from the warranty team, have been very responsive with every issue no matter how big or small. Our family moved to the Bridgewater Preserves from Virginia and we knew exactly what we wanted in a home. Long Built took everything we asked for and incorporated it into their designs to create a beautiful home we will use and love for years to come. We can’t recommend them enough!
Long Built was a pleasure to work and very helpful throughout the entire process. Additionally, I'd like to thank Evan James. He was very knowledgeable and helpful with warranty items.
Long Built Homes, from day 1, provided a service that could not be improved upon. Everything in the process was perfect. Our home is amazing. The construction quality is exactly what I envisioned. The schedule for construction was too short to be real. I would recommend Long Built Homes to my own residential clients.
We had a great experience with Long Built. From the first day, we saw our lot to the day we closed was seamless. Matt was very professional and knowledgeable, helping make our experience a good one. Their warranty department with Evan, Gordon, and others are responsive to any issues and fix any problems in a timely manner. We would absolutely recommend Long Built to our friends and family.
I strongly recommend Long Built Homes to all of my friends and family.
They were awesome. I would give them 10/10.
Working with the team at Long Built Homes has been very smooth. There are truly professionals and supportive throughout the process. Matt, Tony, and Rochelle have been incredibly responsive to all questions and moments of frustration to the other side of the process (the real estate lawyer and bank stuff). We would and do recommend the Long Built team very Highly.
Chris Long who is the owner of the company was a pleasure to work with. She was very responsive and ensured all of our needs were met. Gordon the warranty specialist was so also awesome to work with. He was able to address all of my warranty needs, while paying attention to detail and educating us along the way.
Many thanks to Christine Long for her warm friendly assistance.
Evan and Gordon are great. Whenever they are at our house for the repairs we have needed, they have been responsive and on top of every detail. Well done and very satisfied with their work.
They did a good job.
My husband and I were *extremely* hesitant to hire a contractor to work on even the small project we needed done (basement door installation). We had had another contractor do a small project on our home a few months prior, and they had done an awful job after jerking us around for months after we'd... more
The entire process was an excellent job.
Millstream was the only company that physically inspected my roof before making an estimate, all others relied on computer generated images. The process was pressure free and the project was explained fully without embellishing any details.
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When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Long Built Homes, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys