I am very pleased with the way the issue was addressed and handled. The work met my expectations and I was extremely impressed with the neatness and work of the contractors. I was expecting much more of a mess but my anxiety was relieved when I came home the first day and the house looked good!!! Thank you Chris, Evan and Gordon! You have a happy homeowner!
We can not say enough about Evan and Gordon! Also, we would like to thank Chris for going the extra mile!
Everyone from the site Superintendent Tony and his crews to the Warranty Team answered questions and address any concerns within a few days.
Evan and Gordon equally provide exceptional service. They should be recognized on a daily for their kind attitudes, patience, and willingness to help all homeowners. Chris Long has been exceptional at communication and support as well!
We look for a couple of years for a house and couldn’t find anything until we discovered Long Built Homes. Our house is exactly what we wanted and couldn’t be more pleased. The whole experience from picking out a lot to completion was so easy. The whole team did everything perfect to help us through it. We love our new home thanks to Long Built Homes.
We are very pleased with our new home that Long Built for us. Long Built has the process down to a T and it was seamless. Matt and Rochelle were always very responsive and helpful. We enjoyed reading the weekly Monday updates. With the pre-construction, pre-drywall, orientation, and walk thru, we felt very involved in the building process. Our house was built right on time and is everything we expected. Thank you so much for building our beautiful house. We are sure to make a lifetime of memories in this house and community.
I like the structure and professionalism of the employees!
Overall it was a great experience. They delivered on what they promised. They were prompt and professional and made it an enjoyable experience.
Thank you for a new home. Long Built Homes was very professional.
They treated us awesome. It was a great experience. We enjoy the new community.
The service was great. Thank you!
Long Built homes is a quality builder with integrity. They finish building on time even with change orders. They are awesome with warranty work and respond immediately if there are any issues. I would highly recommend this company!!
Matt, the salesperson was very honest, a pleasure to deal with and is God-fearing and God-loving individual. Our decision to purchase our home was faith base and he represented your company’s core value in thoughts and actions. You are very fortunate to have Matt as an extension of your company. He kept his link strong in your company’s ongoing chain of success.
The Long Built Homes team is always very friendly and accommodating, going out of their way to help in any way they can. Whenever we have questions or need assistance someone is there without exception.
The warranty team has been amazing. They’re always available and willing to go above and beyond. Bob and Christine Long have not only met our expectations, they have far exceeded them. We pleased with every aspect of our new home and would proudly build with Long Built Homes again.
I can not believe it’s been a year since we have been living in our beautiful home. From our very first meeting with Matt, to our many conversations with Chris and even at our 11 month warranty with Evan and Gordon the customer service has always been above and beyond our expectations. If we had to do it all over again we would choose no one other than Long Built. “In Long Built We Trust”
I’m not sure we can appropriately convey how much we’ve enjoyed both building with Long Built Homes and actually living in the home. From when we first met with Matt Medeiros last year to our most recent one year warranty checks, Long Built has been there every step of the way. Gordon and Evan, from the warranty team, have been very responsive with every issue no matter how big or small. Our family moved to the Bridgewater Preserves from Virginia and we knew exactly what we wanted in a home. Long Built took everything we asked for and incorporated it into their designs to create a beautiful home we will use and love for years to come. We can’t recommend them enough!
Long Built was a pleasure to work and very helpful throughout the entire process.
Additionally, I'd like to thank Evan James. He was very knowledgeable and helpful with warranty items.
Long Built Homes, from day 1, provided a service that could not be improved upon. Everything in the process was perfect. Our home is amazing. The construction quality is exactly what I envisioned. The schedule for construction was too short to be real. I would recommend Long Built Homes to my own residential clients.
We had a great experience with Long Built. From the first day, we saw our lot to the day we closed was seamless. Matt was very professional and knowledgeable, helping make our experience a good one. Their warranty department with Evan, Gordon, and others are responsive to any issues and fix any problems in a timely manner. We would absolutely recommend Long Built to our friends and family.
I strongly recommend Long Built Homes to all of my friends and family.
Working with the team at Long Built Homes has been very smooth. There are truly professionals and supportive throughout the process. Matt, Tony, and Rochelle have been incredibly responsive to all questions and moments of frustration to the other side of the process (the real estate lawyer and bank stuff). We would and do recommend the Long Built team very Highly.
Chris Long who is the owner of the company was a pleasure to work with. She was very responsive and ensured all of our needs were met. Gordon the warranty specialist was so also awesome to work with. He was able to address all of my warranty needs, while paying attention to detail and educating us along the way.
Many thanks to Christine Long for her warm friendly assistance.
Evan and Gordon are great. Whenever they are at our house for the repairs we have needed, they have been responsive and on top of every detail. Well done and very satisfied with their work.
We are one of the happiest customers of Long Built Homes at Bridgewater Preserve. We have completed one year living in our house and enjoyed every moment of it. We do not experience any major issues with in this time frame and all the minor issues are addressed immediately by Gordon and Evan. Gordon's Tips are very helpful maintaining the house. We observed erosion in our lawn due to water damage, but Long built understood our concern and rectified the issue in a timely manner.Thank You to all.We would definitely recommend them for anyone looking for a wonderful house. Keep up the good work!
We have been very happy in our new home. The craftsmanship is excellent and the level of service has been terrific. Every person we have had an interaction with has been super helpful and friendly. Gordon and Evan in the warranty department are the BEST. They are always there to answer your questions and help you with any issues..small or big.Overall experience has been wonderful.
Evan and Gordan were excellent and very helpful. Garrett and the boys were great fixing up our yard very happy
On behalf of Nehemie and I we would like to thank every individual that we have come into contact with over the last year and half. From Matt & Rochelle to Tony and his crew to Gordon and Evan. Every individual has been absolutely wonderful to work with. We could not be any happier with the end results, Long Built has exceeded all of our expectations, we humbly extend our appreciation for all the work done to complete our home.
Great team! Got the big kitchen island I always wanted!
Chris Long is incredible. She made the whole build process great and held up to all of her commitments. Evan and Gordon, who are a part of warranty, are spectacular. If you were to box this whole thing up, they are the bow and the final piece. They do really good work. I have called them in the middle of the night and early in the morning before, and they come!
From the initial planning stages to the closing, Long Built Homes was extremely supportive, helpful and patient every step of the way. We have been in the home a year, and they still stand by their work.Thank you Long Built Homes
The entire process of buying our home was great. Your entire team is outstanding. From the beginning, talking with Matt Mederios and Rochelle Avila to Evan in the Warranty Department. The steps provided transparency and the timeline was to the day. We were kept informed throughout the building of our home and if we had any questions, we were provided answers right away. Thank you for having such a wonderful company!
Our experience with Long Built was great. The staff is excellent. We love our home and our neighborhood. Every guest enjoys spending time in our home because it
We could not be happier with the whole building process. The process went exactly as outlined and anytime questions or concerns arose, Matt was always available to help. Tony and his team were excellent as well. It is clear they take pride in their work. After having experience building our first home ourselves, I have to say that Tony and his team did everything we would’ve done and kept up with our higher standards. I have to also comment on the friendliness of Evan and Gordon from the warranty department and their willingness and eagerness to assist with any problems that occur at anytime. We love our new home and really could not be happier.
More than quality home my family and I have found in Bridgewater Preserve a place we could experience what it is to live in a commonwealth.
Long Built is a wonderful group of individuals that genuinely care about our satisfaction. Absolutely 100% recommend Long Built!
Moved from out of state. From start to finish, each employee I encountered was friendly and accommodating. Even through a minor snag or two, everyone was professional and communicative and made purchasing a home from out of state seemingly routine!
Long Built Homes are professional and efficient builders.
Had an overall stress free experience with Long Built Homes. LBH kept my wife and I in the loop the entire process with constant communication. The entire staff were knowledgeable, responsive, and very personable.
Long Built Homes was exceptional throughout the entire home building process. To start we were coming to Long Built about a piece of Land that we had found in Lakeville, from that point on Matt ensured that everyone got involved and Long Built took care of everything. They negotiated the land purchased, worked with the town and then ultimately got approval for our selection. Once they began work it was quick and they met every deadline they said they would. My numerous questions were answered quickly and with detail. My wife and I are both veterans and we have built and bought several homes across the country, Long Built homes by far was the most professional. After the home was built and we had moved in, it didn't stop there any questions or issues we had they were quick to respond and help out. They bent over backwards every step of the way from start to finish. Highly recommended.
Very happy with my now 1 year old house, and the neighborhood is very friendly.
Additional Comments - Very happy overall with my new house
Long Built Homes has allowed us to move into a beautiful home to start our family. Evan and Gordon have been excellent in addressing warranty issues that have come up in a timely manner with excellent work, customer service, and going the extra mile. Christine genuinely cares about the Long Built reputation and has stayed true to her word in making us feel comfortable in our home. Long Built cares about our neighborhood and goes to great length to make sure it is safe for our children (thank you Tony). Our family is happy with the Long Built experience and am glad we made that choice.
My experience with Long Built was great, we spend so much time trying to get it right and we did!
Long Built Homes made the process of building a new home very easy. They met every deadline and appointment without delay.They actually got us into our new home 2 weeks earlier than expected. We never had to worry about getting ripped off or taken advantage of. All of the Long Built Homes employees were great to deal with and know their job. I would recommend Long Built Homes to anyone looking to buy a new home.
We really enjoyed our experience from day 1, from touring the house and seeing the quality of workmanship, the upgrades provided and ability to have good dialogue throughout the purchasing process. In the time we have owned our Long Built home, the warranty team has been extremely fantastic, with immediate response to any of our concerns regardless of the concern. The overall team strives to make the experience as easy as possible.
Evan and Gordon go above and beyond and truly are awesome! We were also extremely pleased with any issues that we brought up with Chris or Bob Long, as issues were handled quickly and efficiently.
We have had a wonderful experience with Long Built Homes! The team has been great to work with from start to finish. They are responsive, quick to answer any questions, and very helpful with every request. We couldn't be happier in our beautiful home!
I am happy with the service, and they did a great job for me.
Thanks for all your company has done. The communication from your staff has been extraordinary. We had the pleasure of working closely with Matt, Evan and Gordon. All of them were tremendous, knowledgeable, friendly and helpful. They made the process easy and treated us as if we were the only customer you had. Gordon and Evan even took extra steps to provide maintenance tips, how to do certain handy tricks around the house, and always said we can call or email them with any questions. We would highly recommend Long Built to anyone looking for a quality home and working with excellent people.
Matt M, Bob and Chris Long and the warranty department have been so helpful. We have been in our home for over a year and LOVE it. Very few minor issues that were fixed correctly promptly. We love telling people who built our home and love all the compliments we get on how beautiful our home is.
Everything is going wonderful. Honestly, it's like a dream come true and the entire family couldn't be happier. They did an amazing job.
They were very courteous and helpful. There is nothing I can complain about.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Long Built Homes, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
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