About this company
Kiss Carpet Design Center
As a family owned business that opened our doors 34 years ago here in Northern Michigan, we are extremely proud of the relationships we have built over time with our customers and employees, treating all like family. Show more
As a family owned business that opened our doors 34 years ago here in Northern Michigan, we are extremely proud of the relationships we have built over time with our customers and employees, treating all like family.
Our drive is to provide our customers with the product best suited for their needs while staying within their available budget. We aim to go the extra mile and do all we can to fulfill your dreams, nothing less is acceptable. Transparency is key when explaining the benefits and limitations of all products we carry to our customer so that they are wholly informed of exactly what they are selecting.
Emphasizing that installation is equal to, if not more important than the product itself we want to ensure our customers are aware that even the highest quality product is prone to fail and may not be warranted if improperly installed. We warranty our installations fully with the use of certified technicians, and should our customers ever experience a concern with their installation, we remedy the situation to their satisfaction in a prompt and professional manner.
We enjoy educating and sharing our knowledge of the proper maintenance procedures for each selected flooring, allowing our customers the opportunity to thoroughly understand the quality of their investment, regardless of price. We as a company take these measures above and beyond to ensure that our customers can feel as though they are family, experiencing all the benefits that a family owned and operated business has to offer.
We proudly serve all of northern Michigan with locations in Mancelona, Traverse City and Harbor Springs. Be sure to stop by one of our showrooms or visit our website at www.KissCarpet.com. --Ken Roberts Hide
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Reviews 486
Of 555 respondents, 486 left a reviewRecent reviews
Allie W.
Everyone, from the sales team to the installers, were fantastic and so incredibly helpful! Highly recommend the entire Kiss Carpet of Mancelona crew!
Mike W.
Kiss Carpet staff was very polite, knowledgeable and professional from start to finish with carpeting choices and installation
Pat C.
Have already bragged to several people about the new floor and Kiss Carpet.
Drew N.
I am likely to recommend Kiss Carpet Design Center to a friend because the service after the sale was perfect.
Steve A.
Tracy, the Sales Consultant, was personable and very knowledgeable about the carpet and pad. She also had some great suggestions, which I had not considered. The husband and wife team of installers did an exceptional job and put all the furnature back and vacummed the new carpet. It looks great!
Eric H.
I was treated professionally and respectfully. The crew was fabulous and did an excellent job. I was most impressed with the store staff. They did a fantastic job.
Lisa W.
An excellent experience all around!! from the Sales team of Derek and Jeff, the gentleman that came and measured for the job, to the install team from Boyne Hardwoods. Impressed by all the folks, the work ethic, and the floors installed.
Paul Q.
We were very satisfied with all our contacts with Kiss Carpet. Dakota, the installer was friendly, knew what he was doing, made the seams almost impossible to see. Cleaned up and put furniture back when finished. Very satisfied with the finished installation.
Erika K.
The sales staff and installers did a great job with the new flooring for my business. My salesman, Jeff was great to work with, and the installer, Scott, was equally great. Jeff showed up daily to assist and make sure the job was on track and ensured Scott had the support he needed to get the job done. Thank you for the great job your team did!
Nanette M.
AJ is awesome to work with! Very helpful and knowledgeable! The installer, Mat, did such a professional job! Very detailed! I was amazed how he fit the tack strips, pad and carpet around our stone fireplace!
Kathy R.
They did everything they said that they would. The crew that they sent was excellent, respectful, quick, and efficient.
Customer in Mancelona, MI
I just referred someone to Kiss Carpet Design Center this morning!
Michael V.
Very happy with workmanship. Installers we're very friendly and professional. I would have liked more communication with staff, prior to the job. I had to call to find out about our appointment and what to do to prepare for the job. The job took two extra days to complete the job and still they didn't have all the product needed to complete the job. I had to wait a few weeks for them to return and finish. I still would recommend Kiss Carpets because of the wonderful installers.
Barb S.
absolutely
Dan G.
Will recommend them to friends
Kevin W.
Derek did an excellent job as our sales person. We have recommended Kiss Carpet to our neighbors.
James B.
From the first discussion to the completion Kiss Carpeting made me feel like my project was a top priority. They did everything to work my project into their already busy schedule. Through numerous conversations and extended efforts on Kiss Carpets part to work with me, I trusted and relied on their professionalism which was very important to me since I was off-site during the project.
Carol V.
They were very courteous
Patty D.
Staff, friendly, knowledgeable, offering information on each type of product I was looking for , along with price points. I value the fact each flooring option was offered, highly priced items were fairly judged for pros and cons.
Bob D.
We are a repeat customer.
We will return if need this service.
I do recommend kiss carpet and staff.
Office staff were outstanding
Faye J.
Kiss Carpet Design Center was wonderful, and they did a great job!
David B.
Yes, they were on time and the install went without issue
Customer in SOUTH BOARDMAN, MI
They did not complete the job in a timely manner.
ROGER F.
We know very few people in the area as we are from downstate. Thus we do not know people interested in purchasing carpet.
We heard about KISS Carpet through the Ron Jolly radio show. Never went to any other Traverse City carpet showrooms. However, if anyone should ask us to recommend a carpet store, then we would recommend KISS in TC. We had no issues.
Kitty R.
We are extremely happy with the excellent service we received.
GuildQuality
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