Kiss Carpet Design Center provides excellent customer service.
They were friendly and communicated nicely!
We were in need of carpet in our small condo. We went to Kiss Carpet in Mancelona, and A.J. Abbott helped us with suggestions and selection of a carpet. Since we don't live in Michigan, she set up a time for measurement and installation, working around our schedule and the installers. Even with COVID, the father-son team of Dave and Kyle Kanols were super efficient and neat. They had promised a two day process, and that's exactly how it went. A.J. came the second day to take some pictures and to be sure we were satisfied. We really appreciated Dave and Kyle moving the heavy pieces of furniture for us.
Recognized Excellence - I would like to recognize the installer at Kiss Carpet Design Center for exceptional service. He was very good.
Areas Of Satisfaction - Kiss Carpet Design Center met or exceeded my expectations because they were very courteous. In general, they were very good.
Recognized Excellence - Jeff at Kiss of Harbor Springs was very helpful at getting the carpet we selected, making arrangements for installation follow=up. He actually stopped over after 5:00pm at the end of the day to help move a piano back into position! The installer did a good job as well. Roger Bookwalter
Worked with Derrick who was always helpful!
The team at Kiss Carpet was very patient with my questions and delivered excellent service.
Communication - Cara did a great job keeping us informed.
Sales Knowledge - Cara is amazing!
Recognized Excellence - Cara and the installers for both our carpet and our flooring.
Additional Comments - I highly recommend Kiss Carpet to anyone looking to renovate their homes.
Jeff and his team were amazing and exceeded all of our exceptions.
Areas Of Satisfaction - Jeff and his team were very responsive to my project needs. Jeff helped me find the best carpet for my budget and kept me informed of all project timelines along the way. The installers did an amazing jobs, which says a lot given my old home and its many twists and turns.
We love our Core tech Luxury Plank flooring. Josh in the Traverse City store couldn't have been more helpful and professional. JC was the perfect floor installer. He works so fast and has an amazing pride in his workmanship, you don't often see that today. A truly great experience.
Recognized Excellence - The salesman did a beautiful job. He explained everything to me, I have never had this type of flooring before. He explained everything well and it looks beautiful.
I was very happy with my carpet and the gentleman who laid my carpet.
Recognized Excellence - Yes, His name if I remember was Gary. He was excellent with everything.
Areas For Improvement - NONE.
Areas Of Satisfaction - EVERY THING, AND LEFT EVERYTHING VERY CLEAN. I WOULD WANT HIM BACK IF I DO HAVE ANYMORE CARPET LAID AND EVEN WOOD, OR TILE FLOORS. CAN;T SAY ENOUGH ABOUT GARY.
Additional Comments - Your sales lady was special and sweet.
it was done and they cleaned up. very nice guys. did a great job.
Very professional and responsive.
Everything was great with Kiss Carpet Design Center. The salesperson was great. The carpet installers did an excellent job.
Our sales agent, AJ was great to work with, at the show room and in our home, from helpful suggestions to providing samples for comparisons with our home decor. Heath, who came to measure for the carpet and other flooring was also very helpful with suggestions and accurate layout designs. Our installers, Dave and his crew were the best I've seen. Everything, carpet and linoleum were tightly fitted in the best possible way. No need for additional trim or alterations to compensate for changes within the house. They were very efficient and cleaned up everything as they went along. Could not be happier with the entire experience with Kiss Carpet.
Jeff at Kiss Carpet was very helpful and easy to work with. The manufacturer of the carpet that I originally chose had delivery delays due to Covid, and had also increased their shipping costs (from CA). Therefore, Jeff helped me chose a similar wool carpet from a different manufacturer — and sent me photos of the new options (since I was not in HS). The installers did an excellent job installing the carpet on the stairs, which requires extra skill and care.
It was so easy, I used their online room flooring simulator and actually picked out something I don’t think I would have picked without it. Our salesman Josh treated us to 5 star service. He helped with samples, Schd. our installment, kept in touch and did a follow up with us. Highly recommend him and the virtual simulator. Our installers show up right on time and had our project perfectly completed sooner than I thought with a helpful, friendly attitude. Highly recommend Josh and the team at Kiss Carpet. I will use them for all of our flooring needs.... John K.
Clean - The installers were very friendly, knowledgeable and left the room very clean when finished.
Great people to work with from sales to installation.
Communication - We purchased the carpet nine months before we wanted installation. During that time we were periodically contracted confirming our schedule.
Quality Of Materials - We have purchased similar carpeting from Kiss Carpet and had outstanding results. That was the reason for this purchase.
Quality Of Workmanship - There were some real challenges regarding the installation. David, our installer did an excellent job.
Problem Resolution - We didn’t have any problems, but given their great service I can only assume problems would be expertly resolved.
Areas Of Satisfaction - Their product and customer service is why this is our third purchase from Kiss Carpet.
I highly recommend Gary for installation. He did a fabulous job. Extremely polite. Ran into a few problems and he did not hesitate to take care of them. Cara was also very professional. Appreciate her help in helping me pick out carpet. I now have a very plush bathroom. I will definitely use both Gary and Cara for my next project.
Communication - Asked good questions and answered my questions thoroughly
Schedule - ......appreciated your flexibility in scheduling.
Areas Of Satisfaction - Variety of products and estimator was right on target
Recognized Excellence - Jeff Ingles, who was working with us through the whole planning phase, was very helpful--especially at the onset of the COVID thing when we had to do a lot of changing of arrangements of things. I felt he went the extra mile, and we were happy with getting everything to happen, even as things were changing with rules and such.
Safe - They willingly wore face masks.
Respectful - They were very careful with our antique furniture and considered the best way to do the job with the least amount of moving.
Communication - They were in contact to let us know when they would be there. We were updated on the day we were scheduled. We were contacted after the workmen left to make sure we were happy.
Quality Of Workmanship - I checked several times while they were working. I was very happy with the direction they laid the carpet and finished the seams.
Schedule - We did have a delay because of Covid19. They kept in contact, and were at the house as arranged when the governor lifted restrictions.
Recognized Excellence - The salesman, Derek, was extremely helpful when we picked out our carpet. Gary, the installer, and his son were hard workers and extremely polite.
Additional Comments - This is the second time I have purchased carpeting from Kiss Carpet Design Center. Both times have been great experiences. I have and will continue to recommend Kiss Carpet to my friends.
They were here on time, and they did a good job.
Recognized Excellence - The salesperson and the installation crew gave me exceptional service.
Recognized Excellence - Derek Sheeler, Sales Professional and both installers.The quality of the install is big.
Sales Knowledge - Cara does a great job. She's knowledgeable in design, along with installation. She was even very good at pealing me off the ceiling a few times!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Kiss Carpet Design Center as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys