About this company
Kiss Carpet
As a family owned business that opened our doors 33 years ago here in Northern Michigan, we are extremely proud of the relationships we have built over time with our customers and employees, treating all like family. Show more
As a family owned business that opened our doors 33 years ago here in Northern Michigan, we are extremely proud of the relationships we have built over time with our customers and employees, treating all like family.
Our drive is to provide our customers with the product best suited for their needs while staying within their available budget. We aim to go the extra mile and do all we can to fulfill your dreams, nothing less is acceptable. Transparency is key when explaining the benefits and limitations of all products we carry to our customer so that they are wholly informed of exactly what they are selecting.
Emphasizing that installation is equal to, if not more important than the product itself we want to ensure our customers are aware that even the highest quality product is prone to fail and may not be warranted if improperly installed. We warranty our installations fully with the use of certified technicians, and should our customers ever experience a concern with their installation, we remedy the situation to their satisfaction in a prompt and professional manner.
We enjoy educating and sharing our knowledge of the proper maintenance procedures for each selected flooring, allowing our customers the opportunity to thoroughly understand the quality of their investment, regardless of price. We as a company take these measures above and beyond to ensure that our customers can feel as though they are family, experiencing all the benefits that a family owned and operated business has to offer.
We proudly serve all of northern Michigan with locations in Mancelona, Traverse City and Harbor Springs. Be sure to stop by one of our showrooms or visit our website at www.KissCarpet.com. --Ken Roberts
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Reviews 290
View allSteve L.
Excellent service.
Additional comments
Quality Of Materials
I would give it a 5 1/2 or a 10 if I could.
Quality Of Workmanship
All the way to a 10.
Areas Of Satisfaction
I was most satisfied in every area. Everything was very professionally done, neat, and clean. They were great in all areas.
Recognized Excellence
I would like to recognize Cara and Nate for their exceptional service.
Fred M.
Customer service was great!
Gary K.
Additional comments
Recognized Excellence
Lori went above and beyond for us !!!!
Kirk J.
Good communication regarding scheduling. Work crew was very courteous, clean, hardworking, and careful with trim areas. Nice job.
Additional comments
Areas Of Satisfaction
Good communication throughout the sales, installation scheduling and installation process. Carpet install work was excellent. Very pleased with pad - more cushion than expected.
Carrie S.
I am over the moon happy with Sara, the products, installers and end results. Totally wonderful experience. Thank you, Kiss!
Dave E.
I am very pleased with the work done by Kiss Carpet. My only disappointment is that I did not use them for a previous carpet install. Kiss Carpet is now my go-to floor covering company. I cannot recommend them high enough.
Jim F.
Great job by everyone in the office, measuring and installation!
Additional comments
Recognized Excellence
Lori has been very responsive to all of our questions. Steve and Chris did an exceptional job on the installation.
Kathy H.
Additional comments
Areas Of Satisfaction
Josh was very knowledgeable and helpful in our determination of the best product to use for our job and budget. The installers were the neatest we have ever experienced - there was absolutely no touch up I had to do after they left!
George V.
They did a great job.
PAT H.
We were delighted with every step of the process. Josh guided us through decisions with an extensive knowledge of product and a sensitivity to our particular needs.Andrea & James are hands down the best hard floor experts. Zack & Nate are efficient and know carpeting tricks to provide a superior result. We can’t imagine a better experience. We are extremely happy with the results.
Jim G.
From start to finish, every aspect of our carpet selection and installation was top notch.
Tracey R.
We had pipes freeze and burst in a bedroom causing damage to the carpet. The Kiss Carpet team helped resolve a bad situation fast. Cara had someone out to measure for new padding the very day I called her. The padding was replaced and the carpet was re-stretched just a couple of days later. The crew was on time, pleasant and polite, quick and efficient and they left the space neat and clean when finished.
Mark P.
WE COULD NOT BE HAPPIER WITH THE WORK COMPLETED BY KISS. THIS IS OUR SECOND PROJECT WITH THEM AND WE PLAN TO USE THEM AGAIN ON OUR NEXT PROJECT.
Additional comments
Recognized Excellence
SARA RECKER DID AN OUTSTANDING JOB MEETING OUR NEEDS.
Ken P.
Lori and Kiss Carpet helped design and provide a wonderful heated tile floor. Floor performs as Lori described and turned previously cold family room into a warm and cozy gathering space.
Marsha B.
They did a good job and I was pleased with what they did.
Lance L.
We felt very comfortable with the people that installed. It worked properly.
Mike C.
Additional comments
Areas Of Satisfaction
Very professional organization, great service in all areas. Workmanship was very good.
Recognized Excellence
The whole team did a great job from quoting, to measuring to installation. Follow up while the job was in progress was very good. Schedule was met.
Mick L.
We were very pleased with the whole process. The salesgirl was positive and friendly, giving us the time we needed to make a decision.The two installers did excellent work and completed the job in a very timely manner. Nice pleasant guys.
Additional comments
Recognized Excellence
Nate and Zack, the installers, worked through their lunch hour and had to deal with nasty weather when they carried the carpet into the house. Great attitudes.Cara has been there from the beginning with setting up appointments and house calls. Cheerful to work with.
Shirley D.
My carpet that they took out was from them and was placed in my home 16 years ago. It was still in good shape other than what my pets did to it. The workmanship was really good.
Tom S.
Great people - do what they say they will. I have used other floor covering people in the past but in the futureI am contacting Lori should I need anything.
Bryan B.
Great job by the Kiss Team, everything went as planned. The workmanship was A+
Robert W.
Additional comments
Recognized Excellence
Heath deserves a special thank-you for solving a unique problem caused by uneven floors in my old house. Bravo!
Sandra D.
The installers were very accomodating to our needs with my husbands health condition. Did his bedroom first so he could go and lay down when needed.
Rose R.
incredible experience, so glad i didn't go to a big box store
M.&.M.
Great customer service, easy to work with, makes and meets commitments, high quality results.