About this company
Kiss Carpet
As a family owned business that opened our doors 33 years ago here in Northern Michigan, we are extremely proud of the relationships we have built over time with our customers and employees, treating all like family. Show more
As a family owned business that opened our doors 33 years ago here in Northern Michigan, we are extremely proud of the relationships we have built over time with our customers and employees, treating all like family.
Our drive is to provide our customers with the product best suited for their needs while staying within their available budget. We aim to go the extra mile and do all we can to fulfill your dreams, nothing less is acceptable. Transparency is key when explaining the benefits and limitations of all products we carry to our customer so that they are wholly informed of exactly what they are selecting.
Emphasizing that installation is equal to, if not more important than the product itself we want to ensure our customers are aware that even the highest quality product is prone to fail and may not be warranted if improperly installed. We warranty our installations fully with the use of certified technicians, and should our customers ever experience a concern with their installation, we remedy the situation to their satisfaction in a prompt and professional manner.
We enjoy educating and sharing our knowledge of the proper maintenance procedures for each selected flooring, allowing our customers the opportunity to thoroughly understand the quality of their investment, regardless of price. We as a company take these measures above and beyond to ensure that our customers can feel as though they are family, experiencing all the benefits that a family owned and operated business has to offer.
We proudly serve all of northern Michigan with locations in Mancelona, Traverse City and Harbor Springs. Be sure to stop by one of our showrooms or visit our website at www.KissCarpet.com. --Ken Roberts
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Types of work
GuildQuality surveys
Badges
Photos 27
Reviews 319
Rachel R.
Additional comments
Recognized Excellence
Jeff was very helpful at explaining the different types of flooring available and pros and cons of each. Once he knew what I was looking for he was able to quickly identify products that would fit my needs and style. He also was great with communication, reminding me of the instillation dates and what time the installers would arrive.
Areas Of Satisfaction
There was an unanticipated issue with trim work between two rooms. Jeff notified me of the issue immediately and let me know of my options of how it could be solved. Since I was not at home at the time he sent pictures, gave his opinion on the options, and ordered what was what needed to fix the issue.
Additional Comments
The floor installation was very well done and I was extremely happy with how the flooring was laid out. The wood laminate was laid down so that there was no pattern to the floor. This variation provides a much more natural look.
Audrey O.
Haven't had to buy carpeting in awhile Kiss Carpet made this a seamless process from sales Cara to installation Chris this was a stress free as it gets. The quality is truly unsurpassed. My next project will be with Kiss!!
Ron S.
From the time I walked into the store, I was made to feel welcome. Ken Roberts was amazing. He sat down with me and asked me about my situation, which was financing, and what I was looking for. He didn't push something on me that I didn't need. Kara worked with me because I had to move things and she said they would be able to accommodate me. They were superb and helped me move things. The workmanship was amazing.
Marcia V.
The whole process of order to installation was seamless. Every detail was handled and I can’t imagine going anywhere else for carpet.
Bradley K.
Value
They beat Lowes and came close to beating Home Depot, but they were local(er) and WONDERFUL to work with. Happy to give them our business.
Verified customer in Bellaire, MI
Kiss Carpet's installation was prompt and they have good staff.
Chad H.
Kiss Carpet offers prompt, professional service.
Additional comments
Areas Of Satisfaction
The installation process exceeded my expectations.
Verified customer in Gaylord, MI
Additional comments
Areas Of Satisfaction
Kiss Carpet met and exceeded my expectations with the installation. The installation was great.
Sandy O.
The entire staff was wonderful
Additional comments
Quality Of Workmanship
The installers were very professional and helpful!
Value
The products are excellent
Sales Knowledge
Not my first time to use Kiss I will recommend them to everyone
Design
I love my floors !
Verified customer in Cedar, MI
Additional comments
Areas Of Satisfaction
Kiss Carpet met my expectation. The installation was quite great.
Jackie C.
Additional comments
Recognized Excellence
I would like to recognize the sales person, the measure person and the installers. At every level it was impressive.
Areas Of Satisfaction
They met my exceptions at all levels.
Additional Comments
I would recommend them to anybody.
Susan H.
Additional comments
Additional Comments
The installers were amazingly accommodating and experienced
Ginny B.
Additional comments
Recognized Excellence
Sara Recker was terrific to work with...from a distance, even!
Areas Of Satisfaction
All areas, but Sara Recker coordinated it all.
George K.
Additional comments
Recognized Excellence
Your tile and carpet laying professionals did a wonderful job. They were hard working and caring gentlemen who treated us with respect for us and our home, commenting on what a great product we were working with. Tom checked in with us and the project to make sure we were happy with everything!
Scott M.
Additional comments
Recognized Excellence
Tom and the installers
Peggy R.
Additional comments
Recognized Excellence
Yes, Cara Green was wonderful.
Areas Of Satisfaction
I was most satisfied with their communication and scheduling.
Additional Comments
I will use them in the future for all my flooring needs.
Verified customer in Boyne City, MI
Additional comments
Areas Of Satisfaction
The people are awesome. Nice, knowledgeable and willing to do what it takes to get the job done in a timely fashion.
Verified customer in Williamsburg, MI
Additional comments
Recognized Excellence
Laurie our sales lady she was great. We have a wider room and she made sure the vinyl we picked would fit without us having to piece it together.
Steve L.
Excellent service.
Additional comments
Quality Of Materials
I would give it a 5 1/2 or a 10 if I could.
Quality Of Workmanship
All the way to a 10.
Areas Of Satisfaction
I was most satisfied in every area. Everything was very professionally done, neat, and clean. They were great in all areas.
Recognized Excellence
I would like to recognize Cara and Nate for their exceptional service.
Dan T.
Additional comments
Additional Comments
The rep , the measuring rep , the install guys , all top notch service .
Fred M.
Customer service was great!
Gary K.
Additional comments
Recognized Excellence
Lori went above and beyond for us !!!!
Kirk J.
Good communication regarding scheduling. Work crew was very courteous, clean, hardworking, and careful with trim areas. Nice job.
Additional comments
Areas Of Satisfaction
Good communication throughout the sales, installation scheduling and installation process. Carpet install work was excellent. Very pleased with pad - more cushion than expected.
Carrie S.
I am over the moon happy with Sara, the products, installers and end results. Totally wonderful experience. Thank you, Kiss!
Dave E.
I am very pleased with the work done by Kiss Carpet. My only disappointment is that I did not use them for a previous carpet install. Kiss Carpet is now my go-to floor covering company. I cannot recommend them high enough.