I was very happy with my carpet and the gentleman who laid my carpet.
Recognized Excellence - Yes, His name if I remember was Gary. He was excellent with everything.
Areas For Improvement - NONE.
Areas Of Satisfaction - EVERY THING, AND LEFT EVERYTHING VERY CLEAN. I WOULD WANT HIM BACK IF I DO HAVE ANYMORE CARPET LAID AND EVEN WOOD, OR TILE FLOORS. CAN;T SAY ENOUGH ABOUT GARY.
Additional Comments - Your sales lady was special and sweet.
it was done and they cleaned up. very nice guys. did a great job.
Very professional and responsive.
Everything was great with Kiss Carpet Design Center. The salesperson was great. The carpet installers did an excellent job.
Our sales agent, AJ was great to work with, at the show room and in our home, from helpful suggestions to providing samples for comparisons with our home decor. Heath, who came to measure for the carpet and other flooring was also very helpful with suggestions and accurate layout designs. Our installers, Dave and his crew were the best I've seen. Everything, carpet and linoleum were tightly fitted in the best possible way. No need for additional trim or alterations to compensate for changes within the house. They were very efficient and cleaned up everything as they went along. Could not be happier with the entire experience with Kiss Carpet.
Jeff at Kiss Carpet was very helpful and easy to work with. The manufacturer of the carpet that I originally chose had delivery delays due to Covid, and had also increased their shipping costs (from CA). Therefore, Jeff helped me chose a similar wool carpet from a different manufacturer — and sent me photos of the new options (since I was not in HS). The installers did an excellent job installing the carpet on the stairs, which requires extra skill and care.
It was so easy, I used their online room flooring simulator and actually picked out something I don’t think I would have picked without it. Our salesman Josh treated us to 5 star service. He helped with samples, Schd. our installment, kept in touch and did a follow up with us. Highly recommend him and the virtual simulator. Our installers show up right on time and had our project perfectly completed sooner than I thought with a helpful, friendly attitude. Highly recommend Josh and the team at Kiss Carpet. I will use them for all of our flooring needs.... John K.
Clean - The installers were very friendly, knowledgeable and left the room very clean when finished.
Great people to work with from sales to installation.
Communication - We purchased the carpet nine months before we wanted installation. During that time we were periodically contracted confirming our schedule.
Quality Of Materials - We have purchased similar carpeting from Kiss Carpet and had outstanding results. That was the reason for this purchase.
Quality Of Workmanship - There were some real challenges regarding the installation. David, our installer did an excellent job.
Problem Resolution - We didn’t have any problems, but given their great service I can only assume problems would be expertly resolved.
Areas Of Satisfaction - Their product and customer service is why this is our third purchase from Kiss Carpet.
I highly recommend Gary for installation. He did a fabulous job. Extremely polite. Ran into a few problems and he did not hesitate to take care of them. Cara was also very professional. Appreciate her help in helping me pick out carpet. I now have a very plush bathroom. I will definitely use both Gary and Cara for my next project.
Communication - Asked good questions and answered my questions thoroughly
Schedule - ......appreciated your flexibility in scheduling.
Areas Of Satisfaction - Variety of products and estimator was right on target
Recognized Excellence - Jeff Ingles, who was working with us through the whole planning phase, was very helpful--especially at the onset of the COVID thing when we had to do a lot of changing of arrangements of things. I felt he went the extra mile, and we were happy with getting everything to happen, even as things were changing with rules and such.
Safe - They willingly wore face masks.
Respectful - They were very careful with our antique furniture and considered the best way to do the job with the least amount of moving.
Communication - They were in contact to let us know when they would be there. We were updated on the day we were scheduled. We were contacted after the workmen left to make sure we were happy.
Quality Of Workmanship - I checked several times while they were working. I was very happy with the direction they laid the carpet and finished the seams.
Schedule - We did have a delay because of Covid19. They kept in contact, and were at the house as arranged when the governor lifted restrictions.
Recognized Excellence - The salesman, Derek, was extremely helpful when we picked out our carpet. Gary, the installer, and his son were hard workers and extremely polite.
Additional Comments - This is the second time I have purchased carpeting from Kiss Carpet Design Center. Both times have been great experiences. I have and will continue to recommend Kiss Carpet to my friends.
They were here on time, and they did a good job.
Recognized Excellence - The salesperson and the installation crew gave me exceptional service.
Recognized Excellence - Derek Sheeler, Sales Professional and both installers.The quality of the install is big.
Sales Knowledge - Cara does a great job. She's knowledgeable in design, along with installation. She was even very good at pealing me off the ceiling a few times!
Recognized Excellence - All of them that we dealt with. Josh, and the two installers. They actually did an amazing job and stayed late to make sure things were correct.
Areas Of Satisfaction - They met my expectations with the quality of the products. And, the installation was amazing. And everything is so clean. It makes my job easier.
The Craftsmen and Installers were the best we have ever met. I hope everyone gets to meet "J.C." a true bonafide expert and professional cabinet maker handling this top of the line wood floor installation. Never have encountered a more efficient and friendly craftsman in the trades.I worked in the trades many many years ago and can recognize the best.
Types of work - it was the best selection at Kiss and we went for the best they had and are supremely pleased.
Quality Of Materials - We had spent a year looking at various materials. had many samples shipped in from surrounding states. None of it surpassed what Kiss had on hand.
Problem Resolution - Didn't have any problems.
Professional & Organized - Yes.
Schedule - Perfect
Value - Exceeded our hopes.
Sales Knowledge - Josh, was the most informed source helping us through the various product and solution lines.
Additional Comments - Just want to say Thank You!!!!! to Everyone at KIss!
Communication - AJ was calling to make sure that everything was going good. AJ and Heath even came out to the house during the install and then again after it was finished. We can’t tell you how happy with are with the finished product.
Quality Of Workmanship - The installers for the floor were here for six days. They were timely, friendly, funny, considerate and overall the best installers ever. Would highly recommend Brian Gibson and his crew again.
Sales Knowledge - AJ was very knowledgeable and helped us decide on which floor would be the best with 2 big dogs .
Recognized Excellence - AJ an Heath out of the Mancelona office. They were absolutely phenomenal.
Areas Of Satisfaction - Everything that was done has exceeded our expectations.
Additional Comments - We would most definitely use Kiss Carpet in Mancelona again.
Josh was highly qualified and very knowledgeable about what type of carpet we needed. He was a very nice man.
Recognized Excellence - I would like to recognize the installers, David and Kyle, for their exceptional service. They were phenomenal, very polite and helpful. They helped us place things back where they were when they were done installing the carpet.
Kiss Carpet did everything to make our carpet instillation stress free. From tearing out the old carpet to putting in the new carpet and cleaning up.
Communication - They kept in touch every step of the way. From our first visit to the store till the job was done, and even when our check was received. So we not be worried that the check was lost in the mail
Areas Of Satisfaction - we noticed that there was no wasted motion with the two people who installed our carpet, if they went out to the truck they brought something out with them and returned with whatever they went after. Very impressed with their work ethic.
This is the third time I've had them do rooms
The person in charge of our floor install for Kiss Carpet, Brian Gibson, is a consummate professional. He is meticulous, has a tremendous work ethic and is exceptionally skilled at his profession. He was very respectful of us and our home and belongings. I highly recommend him to anyone, including our close family members. In addition, he is friendly and we enjoyed the time he spent with us at our home. The manager at Kiss Carpet, Josh, was also very good to work with and he came out to our home twice to meet us and to look at the finished job, and he even brought a basket of goodies and thanked us for our business. Finally, a gentleman named Heath did the initial inspection and blueprints for the project and he was excellent as well. We are very pleased with the final outcome and with the people that we met from Kiss.
The people there are so nice and very helpful, AJ is the best!!
We were very happy we chose Kiss Carpet! Everyone was patient, knowledgeable and professional from start to finish. I love everything about the people, the carpet, the process from start to finish, and I would highly recommend Kiss Carpet to all my friends!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Kiss Carpet Design Center as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys