Great experience, from purchase to install. Would certainly purchase from them again and highly recommend them for your flooring needs!
I was very happy with the work done.
I was very happy with the job they did and would recommend them to anyone.
They were absolutely fantastic at meeting our needs and helping us with every aspect. I highly recommend.
We are so pleased with Kiss carpet especially this year with COVID considerations. Thank you
We went in to Kiss Carp looking for waterproof backsplash material other than tile. We met Josh who said the only really waterproof material would be tile. They had an enormous selection and we found something we liked. Josh even came out and measured the project. His knowledge made everything go extremely smooth. The installation was excellent and done in the appropriate time. We couldn’t be happier and you won’t go wrong dealing with Kiss Carpet.
Jeff (Sales) and Gary (installer) both did a wonderful job for us. We had to select a pattern online because we don’t live near this property and Jeff was super helpful. He also kept us informed about progress throughout the project. Gary did a terrific job of preparing the floor and installing and is a perfectionist about how it’s done. This was not an easy job and we’re delighted with the finished product.
Jeff from kiss carpet took over a job from a previous salesperson that to say the least was a disaster. After almost three years of carpet problems, COVID and weather delays Jeff worked very hard to put things right at great expense to his company.
Kiss Carpet Design Center is friendly and great!
Cara and the entire staff were excellent, it was a pleasant experience, and they were great to work with.
Problem Resolution - I had a strip to put up between the carpet and the hardwood floor that they couldn't use. They gracefully went to the store and got a compatible one and took care of it.
Schedule - They worked quick (weeks ahead of schedule) and completed the project in records time. We were very surprised and impressed.
Recognized Excellence - Cara Green and the installation crew were great!
Areas Of Satisfaction - The turnaround (earlier installation), they worked with me on pricing, kept the place clean and did a great job with the installation. I am very happy!
Additional Comments - I am very happy that I got this project done and very happy with the outcome.
Recognized Excellence - We have used both Jeff and Derek at the Harbor Springs location and received super service.
They did the work quickly and professionally.
Problem Resolution - There was an issue, and they worked until it was fixed. They handled it right away.
Areas For Improvement - There was an issue with the materials and the way they were going to lay it, but Derek and my installers came up with a plan to lay it in a way that would work better.
Areas Of Satisfaction - I was most satisfied with the way they dealt with the issue so professionally. Everything was satisfactory.
They did a very good job. The Men putting in the carpet did a great job I have them back.
Areas Of Satisfaction - The installer really did do a nice job, he got all of the corners & edges etc just perfect, most people just slap stuff down and leave. He was very thorough.
Kiss Carpet Design Center provides excellent customer service.
They were friendly and communicated nicely!
We were in need of carpet in our small condo. We went to Kiss Carpet in Mancelona, and A.J. Abbott helped us with suggestions and selection of a carpet. Since we don't live in Michigan, she set up a time for measurement and installation, working around our schedule and the installers. Even with COVID, the father-son team of Dave and Kyle Kanols were super efficient and neat. They had promised a two day process, and that's exactly how it went. A.J. came the second day to take some pictures and to be sure we were satisfied. We really appreciated Dave and Kyle moving the heavy pieces of furniture for us.
Problem Resolution - There were no problems...other than a rescheduling of installation due to COVID.
Value - Of course, the carpet has only been in for 3 months. We are hopeful it will be durable.
Areas Of Satisfaction - Again, see the first recommendation. We also appreciated being able to take many samples to our condo to check color and texture.
Recognized Excellence - I would like to recognize the installer at Kiss Carpet Design Center for exceptional service. He was very good.
Areas Of Satisfaction - Kiss Carpet Design Center met or exceeded my expectations because they were very courteous. In general, they were very good.
Recognized Excellence - Jeff at Kiss of Harbor Springs was very helpful at getting the carpet we selected, making arrangements for installation follow=up. He actually stopped over after 5:00pm at the end of the day to help move a piano back into position! The installer did a good job as well. Roger Bookwalter
Worked with Derrick who was always helpful!
The team at Kiss Carpet was very patient with my questions and delivered excellent service.
Communication - Cara did a great job keeping us informed.
Sales Knowledge - Cara is amazing!
Recognized Excellence - Cara and the installers for both our carpet and our flooring.
Additional Comments - I highly recommend Kiss Carpet to anyone looking to renovate their homes.
Jeff and his team were amazing and exceeded all of our exceptions.
Areas Of Satisfaction - Jeff and his team were very responsive to my project needs. Jeff helped me find the best carpet for my budget and kept me informed of all project timelines along the way. The installers did an amazing jobs, which says a lot given my old home and its many twists and turns.
We love our Core tech Luxury Plank flooring. Josh in the Traverse City store couldn't have been more helpful and professional. JC was the perfect floor installer. He works so fast and has an amazing pride in his workmanship, you don't often see that today. A truly great experience.
Recognized Excellence - The salesman did a beautiful job. He explained everything to me, I have never had this type of flooring before. He explained everything well and it looks beautiful.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Kiss Carpet Design Center as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys