We were very satisfied with all our contacts with Kiss Carpet. Dakota, the installer was friendly, knew what he was doing, made the seams almost impossible to see. Cleaned up and put furniture back when finished. Very satisfied with the finished installation.
The sales staff and installers did a great job with the new flooring for my business. My salesman, Jeff was great to work with, and the installer, Scott, was equally great. Jeff showed up daily to assist and make sure the job was on track and ensured Scott had the support he needed to get the job done. Thank you for the great job your team did!
AJ is awesome to work with! Very helpful and knowledgeable! The installer, Mat, did such a professional job! Very detailed! I was amazed how he fit the tack strips, pad and carpet around our stone fireplace!
They did everything they said that they would. The crew that they sent was excellent, respectful, quick, and efficient.
I just referred someone to Kiss Carpet Design Center this morning!
Very happy with workmanship. Installers we're very friendly and professional. I would have liked more communication with staff, prior to the job. I had to call to find out about our appointment and what to do to prepare for the job. The job took two extra days to complete the job and still they didn't have all the product needed to complete the job. I had to wait a few weeks for them to return and finish. I still would recommend Kiss Carpets because of the wonderful installers.
Will recommend them to friends
Derek did an excellent job as our sales person. We have recommended Kiss Carpet to our neighbors.
From the first discussion to the completion Kiss Carpeting made me feel like my project was a top priority. They did everything to work my project into their already busy schedule. Through numerous conversations and extended efforts on Kiss Carpets part to work with me, I trusted and relied on their professionalism which was very important to me since I was off-site during the project.
They were very courteous
Staff, friendly, knowledgeable, offering information on each type of product I was looking for , along with price points. I value the fact each flooring option was offered, highly priced items were fairly judged for pros and cons.
We are a repeat customer.
We will return if need this service.
I do recommend kiss carpet and staff.
Office staff were outstanding
Kiss Carpet Design Center was wonderful, and they did a great job!
Yes, they were on time and the install went without issue
They did not complete the job in a timely manner.
We know very few people in the area as we are from downstate. Thus we do not know people interested in purchasing carpet.
We heard about KISS Carpet through the Ron Jolly radio show. Never went to any other Traverse City carpet showrooms. However, if anyone should ask us to recommend a carpet store, then we would recommend KISS in TC. We had no issues.
We are extremely happy with the excellent service we received.
The sales person Jeff was very helpful and so was the installers
They were really good and I am real pleased.
Great experience, from purchase to install. Would certainly purchase from them again and highly recommend them for your flooring needs!
I was very happy with the work done.
I was very happy with the job they did and would recommend them to anyone.
They were absolutely fantastic at meeting our needs and helping us with every aspect. I highly recommend.
We are so pleased with Kiss carpet especially this year with COVID considerations. Thank you
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Kiss Carpet Design Center as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys