The person in charge of our floor install for Kiss Carpet, Brian Gibson, is a consummate professional. He is meticulous, has a tremendous work ethic and is exceptionally skilled at his profession. He was very respectful of us and our home and belongings. I highly recommend him to anyone, including our close family members. In addition, he is friendly and we enjoyed the time he spent with us at our home. The manager at Kiss Carpet, Josh, was also very good to work with and he came out to our home twice to meet us and to look at the finished job, and he even brought a basket of goodies and thanked us for our business. Finally, a gentleman named Heath did the initial inspection and blueprints for the project and he was excellent as well. We are very pleased with the final outcome and with the people that we met from Kiss.
The people there are so nice and very helpful, AJ is the best!!
We were very happy we chose Kiss Carpet! Everyone was patient, knowledgeable and professional from start to finish. I love everything about the people, the carpet, the process from start to finish, and I would highly recommend Kiss Carpet to all my friends!
Most certainly! Our experience from start to finish was wonderful. We started out by stopping by their Harbor Springs location on a whim. people had told us not to, as they thought they were too expensive! Honestly, after that stop I quit looking. We had a great conversation with the owner, he was friendly and answered many questions before turning us over to the local sales rep. Jeff Ingalls. Who listened to what we were intending and helped us select the right products for the job. I was so glad I returned a flooring sample with my Sister-in-law along, she is an interior designer and learned of a valuable resource. Jeff walked us through the various types and styles of vinyl flooring until we made our selection. Then we moved on to backsplash, where he was very helpful in figuring out what was going to work best (there are so many options). In the end all materials together made a beautiful kitchen. Thank you, KISS carpet for making Insurance claim work easier to manage.
Jeff was very helpful at explaining the different types of flooring available and pros and cons of each. Once he knew what I was looking for he was able to quickly identify products that would fit my needs and style. He also was great with communication, reminding me of the instillation dates and what time the installers would arrive.
There was an unanticipated issue with trim work between two rooms. Jeff notified me of the issue immediately and let me know of my options of how it could be solved. Since I was not at home at the time he sent pictures, gave his opinion on the options, and ordered what was what needed to fix the issue.
The floor installation was very well done and I was extremely happy with how the flooring was laid out. The wood laminate was laid down so that there was no pattern to the floor. This variation provides a much more natural look.
Haven't had to buy carpeting in awhile Kiss Carpet made this a seamless process from sales Cara to installation Chris this was a stress free as it gets. The quality is truly unsurpassed. My next project will be with Kiss!!
From the time I walked into the store, I was made to feel welcome. Ken Roberts was amazing. He sat down with me and asked me about my situation, which was financing, and what I was looking for. He didn't push something on me that I didn't need. Kara worked with me because I had to move things and she said they would be able to accommodate me. They were superb and helped me move things. The workmanship was amazing.
The whole process of order to installation was seamless. Every detail was handled and I can’t imagine going anywhere else for carpet.
They beat Lowes and came close to beating Home Depot, but they were local(er) and WONDERFUL to work with. Happy to give them our business.
Kiss Carpet's installation was prompt and they have good staff.
Kiss Carpet offers prompt, professional service.
The installation process exceeded my expectations.
Kiss Carpet met and exceeded my expectations with the installation. The installation was great.
The entire staff was wonderful
The installers were very professional and helpful!
The products are excellent
Not my first time to use Kiss I will recommend them to everyone
I love my floors !
Kiss Carpet met my expectation. The installation was quite great.
I would like to recognize the sales person, the measure person and the installers. At every level it was impressive.
They met my exceptions at all levels.
I would recommend them to anybody.
The installers were amazingly accommodating and experienced
Sara Recker was terrific to work with...from a distance, even!
All areas, but Sara Recker coordinated it all.
Your tile and carpet laying professionals did a wonderful job. They were hard working and caring gentlemen who treated us with respect for us and our home, commenting on what a great product we were working with. Tom checked in with us and the project to make sure we were happy with everything!
Tom and the installers
Yes, Cara Green was wonderful.
I was most satisfied with their communication and scheduling.
I will use them in the future for all my flooring needs.
The people are awesome. Nice, knowledgeable and willing to do what it takes to get the job done in a timely fashion.
Laurie our sales lady she was great. We have a wider room and she made sure the vinyl we picked would fit without us having to piece it together.
I would give it a 5 1/2 or a 10 if I could.
All the way to a 10.
I was most satisfied in every area. Everything was very professionally done, neat, and clean. They were great in all areas.
I would like to recognize Cara and Nate for their exceptional service.
The rep , the measuring rep , the install guys , all top notch service .
Customer service was great!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Kiss Carpet Design Center as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys