From the first discussion to the completion Kiss Carpeting made me feel like my project was a top priority. They did everything to work my project into their already busy schedule. Through numerous conversations and extended efforts on Kiss Carpets part to work with me, I trusted and relied on their professionalism which was very important to me since I was off-site during the project.
They were very courteous
Staff, friendly, knowledgeable, offering information on each type of product I was looking for , along with price points. I value the fact each flooring option was offered, highly priced items were fairly judged for pros and cons.
We are a repeat customer.
We will return if need this service.
I do recommend kiss carpet and staff.
Office staff were outstanding
Kiss Carpet Design Center was wonderful, and they did a great job!
Yes, they were on time and the install went without issue
They did not complete the job in a timely manner.
We know very few people in the area as we are from downstate. Thus we do not know people interested in purchasing carpet.
We heard about KISS Carpet through the Ron Jolly radio show. Never went to any other Traverse City carpet showrooms. However, if anyone should ask us to recommend a carpet store, then we would recommend KISS in TC. We had no issues.
We are extremely happy with the excellent service we received.
The sales person Jeff was very helpful and so was the installers
They were really good and I am real pleased.
Great experience, from purchase to install. Would certainly purchase from them again and highly recommend them for your flooring needs!
I was very happy with the work done.
I was very happy with the job they did and would recommend them to anyone.
They were absolutely fantastic at meeting our needs and helping us with every aspect. I highly recommend.
We are so pleased with Kiss carpet especially this year with COVID considerations. Thank you
We went in to Kiss Carp looking for waterproof backsplash material other than tile. We met Josh who said the only really waterproof material would be tile. They had an enormous selection and we found something we liked. Josh even came out and measured the project. His knowledge made everything go extremely smooth. The installation was excellent and done in the appropriate time. We couldn’t be happier and you won’t go wrong dealing with Kiss Carpet.
Jeff (Sales) and Gary (installer) both did a wonderful job for us. We had to select a pattern online because we don’t live near this property and Jeff was super helpful. He also kept us informed about progress throughout the project. Gary did a terrific job of preparing the floor and installing and is a perfectionist about how it’s done. This was not an easy job and we’re delighted with the finished product.
Jeff from kiss carpet took over a job from a previous salesperson that to say the least was a disaster. After almost three years of carpet problems, COVID and weather delays Jeff worked very hard to put things right at great expense to his company.
Kiss Carpet Design Center is friendly and great!
Cara and the entire staff were excellent, it was a pleasant experience, and they were great to work with.
Problem Resolution - I had a strip to put up between the carpet and the hardwood floor that they couldn't use. They gracefully went to the store and got a compatible one and took care of it.
Schedule - They worked quick (weeks ahead of schedule) and completed the project in records time. We were very surprised and impressed.
Recognized Excellence - Cara Green and the installation crew were great!
Areas Of Satisfaction - The turnaround (earlier installation), they worked with me on pricing, kept the place clean and did a great job with the installation. I am very happy!
Additional Comments - I am very happy that I got this project done and very happy with the outcome.
Recognized Excellence - We have used both Jeff and Derek at the Harbor Springs location and received super service.
They did the work quickly and professionally.
Problem Resolution - There was an issue, and they worked until it was fixed. They handled it right away.
Areas For Improvement - There was an issue with the materials and the way they were going to lay it, but Derek and my installers came up with a plan to lay it in a way that would work better.
Areas Of Satisfaction - I was most satisfied with the way they dealt with the issue so professionally. Everything was satisfactory.
They did a very good job. The Men putting in the carpet did a great job I have them back.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Kiss Carpet Design Center as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys