About this company
Kiss Carpet Design Center
As a family owned business that opened our doors 34 years ago here in Northern Michigan, we are extremely proud of the relationships we have built over time with our customers and employees, treating all like family. Show more
As a family owned business that opened our doors 34 years ago here in Northern Michigan, we are extremely proud of the relationships we have built over time with our customers and employees, treating all like family.
Our drive is to provide our customers with the product best suited for their needs while staying within their available budget. We aim to go the extra mile and do all we can to fulfill your dreams, nothing less is acceptable. Transparency is key when explaining the benefits and limitations of all products we carry to our customer so that they are wholly informed of exactly what they are selecting.
Emphasizing that installation is equal to, if not more important than the product itself we want to ensure our customers are aware that even the highest quality product is prone to fail and may not be warranted if improperly installed. We warranty our installations fully with the use of certified technicians, and should our customers ever experience a concern with their installation, we remedy the situation to their satisfaction in a prompt and professional manner.
We enjoy educating and sharing our knowledge of the proper maintenance procedures for each selected flooring, allowing our customers the opportunity to thoroughly understand the quality of their investment, regardless of price. We as a company take these measures above and beyond to ensure that our customers can feel as though they are family, experiencing all the benefits that a family owned and operated business has to offer.
We proudly serve all of northern Michigan with locations in Mancelona, Traverse City and Harbor Springs. Be sure to stop by one of our showrooms or visit our website at www.KissCarpet.com. --Ken Roberts Hide
Types of work
GuildQuality surveys
Badges
Photos 27
Reviews 395
Of 460 respondents, 395 left a reviewRecent reviews
Gordon L.
Kiss Carpet Design Center provides excellent customer service.
Al B.
They were friendly and communicated nicely!
Kurt E.
We were in need of carpet in our small condo. We went to Kiss Carpet in Mancelona, and A.J. Abbott helped us with suggestions and selection of a carpet. Since we don't live in Michigan, she set up a time for measurement and installation, working around our schedule and the installers. Even with COVID, the father-son team of Dave and Kyle Kanols were super efficient and neat. They had promised a two day process, and that's exactly how it went. A.J. came the second day to take some pictures and to be sure we were satisfied. We really appreciated Dave and Kyle moving the heavy pieces of furniture for us.
Customer in St. Helen, MI
Additional comments
Recognized Excellence
Recognized Excellence - I would like to recognize the installer at Kiss Carpet Design Center for exceptional service. He was very good.
Areas Of Satisfaction
Areas Of Satisfaction - Kiss Carpet Design Center met or exceeded my expectations because they were very courteous. In general, they were very good.
Customer in Harbor Springs, MI
Recognized Excellence
Recognized Excellence - Jeff at Kiss of Harbor Springs was very helpful at getting the carpet we selected, making arrangements for installation follow=up. He actually stopped over after 5:00pm at the end of the day to help move a piano back into position! The installer did a good job as well. Roger Bookwalter
Paul L.
Worked with Derrick who was always helpful!
Phil B.
The team at Kiss Carpet was very patient with my questions and delivered excellent service.
Additional comments
Communication
Communication - Cara did a great job keeping us informed.
Sales Knowledge
Sales Knowledge - Cara is amazing!
Recognized Excellence
Recognized Excellence - Cara and the installers for both our carpet and our flooring.
Additional Comments
Additional Comments - I highly recommend Kiss Carpet to anyone looking to renovate their homes.
Lindsey D.
Jeff and his team were amazing and exceeded all of our exceptions.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - Jeff and his team were very responsive to my project needs. Jeff helped me find the best carpet for my budget and kept me informed of all project timelines along the way. The installers did an amazing jobs, which says a lot given my old home and its many twists and turns.
Doug B.
We love our Core tech Luxury Plank flooring. Josh in the Traverse City store couldn't have been more helpful and professional. JC was the perfect floor installer. He works so fast and has an amazing pride in his workmanship, you don't often see that today. A truly great experience.
Customer in Buckley, MI
Additional comments
Recognized Excellence
Recognized Excellence - The salesman did a beautiful job. He explained everything to me, I have never had this type of flooring before. He explained everything well and it looks beautiful.
Shirley T.
I was very happy with my carpet and the gentleman who laid my carpet.
Additional comments
Recognized Excellence
Recognized Excellence - Yes, His name if I remember was Gary. He was excellent with everything.
Areas For Improvement
Areas For Improvement - NONE.
Areas Of Satisfaction
Areas Of Satisfaction - EVERY THING, AND LEFT EVERYTHING VERY CLEAN. I WOULD WANT HIM BACK IF I DO HAVE ANYMORE CARPET LAID AND EVEN WOOD, OR TILE FLOORS. CAN;T SAY ENOUGH ABOUT GARY.
Additional Comments
Additional Comments - Your sales lady was special and sweet.
Jane R.
it was done and they cleaned up. very nice guys. did a great job.
Frank M.
Very professional and responsive.
Pat T.
Everything was great with Kiss Carpet Design Center. The salesperson was great. The carpet installers did an excellent job.
Steve P.
Our sales agent, AJ was great to work with, at the show room and in our home, from helpful suggestions to providing samples for comparisons with our home decor. Heath, who came to measure for the carpet and other flooring was also very helpful with suggestions and accurate layout designs. Our installers, Dave and his crew were the best I've seen. Everything, carpet and linoleum were tightly fitted in the best possible way. No need for additional trim or alterations to compensate for changes within the house. They were very efficient and cleaned up everything as they went along. Could not be happier with the entire experience with Kiss Carpet.
Julie W.
Jeff at Kiss Carpet was very helpful and easy to work with. The manufacturer of the carpet that I originally chose had delivery delays due to Covid, and had also increased their shipping costs (from CA). Therefore, Jeff helped me chose a similar wool carpet from a different manufacturer — and sent me photos of the new options (since I was not in HS). The installers did an excellent job installing the carpet on the stairs, which requires extra skill and care.
John K.
It was so easy, I used their online room flooring simulator and actually picked out something I don’t think I would have picked without it. Our salesman Josh treated us to 5 star service. He helped with samples, Schd. our installment, kept in touch and did a follow up with us. Highly recommend him and the virtual simulator. Our installers show up right on time and had our project perfectly completed sooner than I thought with a helpful, friendly attitude. Highly recommend Josh and the team at Kiss Carpet. I will use them for all of our flooring needs.... John K.
Additional comments
Clean
Clean - The installers were very friendly, knowledgeable and left the room very clean when finished.
Jim W.
Great people to work with from sales to installation.
Additional comments
Communication
Communication - We purchased the carpet nine months before we wanted installation. During that time we were periodically contracted confirming our schedule.
Quality Of Materials
Quality Of Materials - We have purchased similar carpeting from Kiss Carpet and had outstanding results. That was the reason for this purchase.
Quality Of Workmanship
Quality Of Workmanship - There were some real challenges regarding the installation. David, our installer did an excellent job.
Problem Resolution
Problem Resolution - We didn’t have any problems, but given their great service I can only assume problems would be expertly resolved.
Areas Of Satisfaction
Areas Of Satisfaction - Their product and customer service is why this is our third purchase from Kiss Carpet.
Sandy L.
I highly recommend Gary for installation. He did a fabulous job. Extremely polite. Ran into a few problems and he did not hesitate to take care of them. Cara was also very professional. Appreciate her help in helping me pick out carpet. I now have a very plush bathroom. I will definitely use both Gary and Cara for my next project.
Bill H.
Yes
Additional comments
Communication
Communication - Asked good questions and answered my questions thoroughly
Schedule
Schedule - ......appreciated your flexibility in scheduling.
Areas Of Satisfaction
Areas Of Satisfaction - Variety of products and estimator was right on target
Customer in Petoskey, MI
Additional comments
Recognized Excellence
Recognized Excellence - Jeff Ingles, who was working with us through the whole planning phase, was very helpful--especially at the onset of the COVID thing when we had to do a lot of changing of arrangements of things. I felt he went the extra mile, and we were happy with getting everything to happen, even as things were changing with rules and such.
Customer in Harbor Springs, MI
Safe
Safe - They willingly wore face masks.
Respectful
Respectful - They were very careful with our antique furniture and considered the best way to do the job with the least amount of moving.
Communication
Communication - They were in contact to let us know when they would be there. We were updated on the day we were scheduled. We were contacted after the workmen left to make sure we were happy.
Quality Of Workmanship
Quality Of Workmanship - I checked several times while they were working. I was very happy with the direction they laid the carpet and finished the seams.
Schedule
Schedule - We did have a delay because of Covid19. They kept in contact, and were at the house as arranged when the governor lifted restrictions.
Recognized Excellence
Recognized Excellence - The salesman, Derek, was extremely helpful when we picked out our carpet. Gary, the installer, and his son were hard workers and extremely polite.
Additional Comments
Additional Comments - This is the second time I have purchased carpeting from Kiss Carpet Design Center. Both times have been great experiences. I have and will continue to recommend Kiss Carpet to my friends.
Nancy C.
They were here on time, and they did a good job.
Additional comments
Recognized Excellence
Recognized Excellence - The salesperson and the installation crew gave me exceptional service.
BJ T.
Additional comments
Recognized Excellence
Recognized Excellence - Derek Sheeler, Sales Professional and both installers.The quality of the install is big.
Claudia P.
Additional comments
Sales Knowledge
Sales Knowledge - Cara does a great job. She's knowledgeable in design, along with installation. She was even very good at pealing me off the ceiling a few times!
GuildQuality
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