4.9 Stars
99% of customers would recommend Kinetic Kitchen and Bath
71
5
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1
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Response
Kinetic Kitchen and Bath   Laura, We are very sorry that you feel this way about your renovation. We know that renovating and remodeling can be a very stressful and difficult process, especially in your case where you've completely re-configured walls of two second floor full baths into a master bathroom and powder room. As you stated, and we are very aware, there were issues with the grout and installation of the floor heat system that you purchased. We worked diligently and thoroughly with the distributors and manufacturers of these products to understand the issues and procure replacement products as quickly as we could. We will not make excuses for any possible installation oversights. We will only state and assure you and other customers that we stand by all the work we do. We hope that we proved this to you by changing, correcting and taking care of anything you brought to our attention throughout the installation process. In response to your claim that one of our installers spoke harshly toward you and/or your husband, we sincerely apologize. That is certainly not how our employees are trained. We strive to treat every customer with the utmost respect and concern, no matter the demeanor of the customer or the situation. This particular employee has been dealt with accordingly. We have never had an issue or claim like this ever in the past, and we don't expect it to ever be an issue in the future. We're sorry that you feel the need to review us so harshly, there is nothing more important to us than our customers final opinions, referrals and reviews. However we appreciate any and all criticism as we are constantly trying to better our company, our employees, our techniques, our materials and ourselves. All things considered, we hope that you are very happy with the final outcome of your bathrooms. Please let us know if there is anything we can help you with in the future. Thank you, Kinetic Kitchen & Bath
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