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Overall experience is satisfactory. The company could be a little better with organization and returning of customer phone calls. Since my 16 window replacement order I can tell a big difference in my heating bill and the apperance of my property.
Mitch was very helpful.
Excellent company. Switched to Ravinia plumbing a few years ago and so glad I did. They are professional knowledgeable and reliable. Their work is outstanding.
Legacy Restoration did what they said they were going to do. I had no unfulfilled expectations.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of John Leach Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys