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Elias and his crew were absolutely incredible! They by far surpassed my expectations for professionalism, work quality, and clarity of communication!
Josh is a man of his word. He did everything that he said he would. I admit, I am a demanding customer. I had my own ideas how I wanted my skylights trimmed, and the Josh accommodated me. What I wanted was probably overkill, (we could have reused the existing flashing, but I have insisted to rip... more
My deck was finished in temperatures that were too cold and now the stain scratches when anything moves on the surface very unhappy. I was assured the temperatures were fine. The owner tells me that I need to put a carpet under anything that I place on my deck. After following up with Sherman Wi... more
Two thumbs up! Excellent workmanship, on time and on budget
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Ideal Home Improvement as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys