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Joshua was very personable and professional. I am happy with work that was done.
Steve and Tova were fantastic to work with from day 1. It was clear from the website that Steve is an expert and has his own high standards...and we felt that expertise throughout the project. Tova was enthusiastic about helping us with all the design aspects and took the extra time to help us pic... more
I thought the installers and salesperson were very cordial and very nice. The installer was excellent!
I think they did a great job! It came out phenomenal and they came on time!
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Ideal Home Improvement as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys