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Wow! What a quality experience from start to finish. Mike and his team are knowledgeable, efficient and organized, just like my closets... :) A very pleasant experience all around - thanks Carson Closets!
I was very pleased with it. They did it in a timely fashion. The installer was wonderful.
The Ravinia technician installed a new water heater. He arrived on time and he promptly went to work. The technician gave me a good explanation of the project. Beyond that, he was always polite--which I really appreciated. After his work, he cleaned up the area. So far, the new heater has wor... more
I am very happy with the work and I would highly recommend them.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of HomePros Refacing & Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys