I've already recommended them to 3 people.
They have excellent workmanship.
Everything went smoothly. We were very pleased with the entire process from start to finish. Would certainly recommend Hitchcock Hardwood.
After trying to work with the owner John for over a year, he has yet to come back and fix the obvious mistakes his crew made at our house. They didn't bring the wood close enough to the wall in our daughters bedroom, so there are gaps between the wood and the shoe mold. They also didn't trim out properly around our sunroom threshold, so there are awkward gaps between the door molding and the floor. After trying to schedule a time with him for months, he finally came back out. He agreed that his crew messed up, and that they would come back to fix it, but he's never been back to make it right.
Love the newly refinished floors!
The installer was extremely proficient in what he was doing. He knew the wood front and back. We worked well together.
I was more than satisfied with the quality of work I received and the time that they completed everything in.
Great experience. From estimate to completion - timely, professional and thorough.
John at Hitchcock Hardwoods is professional, trustworthy, and he did an excellent job on our historic home.
Redid another contractor’s horrible work. From start to finish, I was truly amazed at the transformation of my floors-I did not think the end result would be so fabulous! The crew were friendly but remained professional the duration of the job. I look forward to work with this company again! Thanks for a fantastic job!
Do it when whenever we have an opportunity too.
They did an excellent job, they were very professional. It was almost a totally dust free project and we are very satisfied!
Areas Of Satisfaction - First class work, they did a great job they exceeded my expectations in the professionalism and the workmanship.
Recognized Excellence - I'd like to recognize John the owner and I believe his name was Wolly, the guy that works alongside John. They were fantastic.
Additional Comments - I would recommend them to anyone who needed to get this type of work done in there home.
It was absolutely the best experience I have ever had working with anyone. He was just beyond the call of duty. Very meticulous and perfect.
I would recommend John and Wally to anyone who asks. They are professional and trustworthy.
Quality Of Workmanship - Wally did a good job of hand work around appliances and in corners.
Clean & Safe - Exceeded expectations for dust free work.
Areas Of Satisfaction - I expected a lot of dust but was pleasantly surprised at how dust free everything was.
Additional Comments - For our first time of having anything like this done, it was short and sweet.
Areas Of Satisfaction - Outstanding results. Delivered on all points
John and Walter did an awesome job. Great on communication, very neat when they left every day, and the floors look incredible. At the end of the project filled me in when to move items back in, future floor care, etc. Hope I never have to do it again, but if so, these are the folks I'll call!
Hitchcock Hardwoods was very professional and did the work above expectations.
Areas For Improvement - Everything was perfect!
Additional Comments - Very satisfied!
Problem Resolution - There were really no problems with them.
Areas Of Satisfaction - I was happy with them because they said what they were going to do at the time they said. They followed through on the agreed upon schedule and price. I felt at every moment they were in control of the entire process and everything was attended to with the highest professional standard.
Current Referrals - I do not know of anyone who needs work done by Hitchcock Hardwoods at this time but I would serve as a ready reference if that is helpful.
Recognized Excellence - Both of the installers were absolutely outstanding.
Additional Comments - I was totally satisfied. The home remodeling company I had used were just as good as this company. I never had any complaints about them. They were that good.
Areas Of Satisfaction - We were amazed at how clean the project was completed. The job was done dust free and the house was spotless at the end of each work day. The floors look and feel better than I ever imagined.
Recognized Excellence - From the very first contact, John responded to me quickly and met for a consultation in a timely matter and was professional from start to finish. Our finished product is excellent and it is very refreshing to have a contractor return phone calls, make agreed upon appointments, give quick and accurate estimates and complete projects on time. Hitchcock Hardwoods will be our first call for any and all future flooring needs.
The floors were refinished July 9-12 2018. There was very little dust, the baseboards did not get scratched, the color was good and the bathroom floor that had water damage was fixed. Unfortunately when the stain was applied, what looked like a circle and foot print appeared in a very visible area in the kitchen. This was approximately a 12" x 12" area. John was not pleased with the outcome and said he would repair it. John tried to repair the area and you could not see the circle and foot print, but now a larger area was darker than the rest of the floor and it looked like something spilled on it. John offered to redo the floors, but I didn't want to go through the process of having everything moved again and the week of work. I thought it would be better for John and us if we could have the 4 x 14' section from the kitchen cabinet to the family room carpet resanded and refinished. John said he never did this before so he wasn't sure about the outcome. We both agreed to try it and I thought if it didn't look good we would have the floors redone. The new section does not match and is more shiny than the rest of the floors. Wally applied the final coat so John never saw the end result. We were very disappointed in the outcome and since this is a very visible area I asked John to redo the floors. I didn't think it would be an issue since we had talked about it. John sent me an email stating that Wally thought the floors looked good and my expectations were too high and I should find another contractor to meet my needs.
We have already recommended John to our friends!!
Sales Knowledge - John spent the time to expertly answer all my questions
Professional & Organized - They arrived at the scheduled time, worked hard during the time they were here and other than their machinery, we would not have known they even were in the home
Quality Of Workmanship - Quality of work was outstanding
Clean & Safe - We were stunned at the lack of dust in the rooms they actually worked in and also in the rest of the home.
Work Done Right - John was even willing and able to do an additional small project that I had forgotten to mention to him.
I had a wonderful experience having them refinish my 60 yr old existing hardwoods plus matching a room to the existing with new hardwoods. The end result far exceeded my expectations. I would recommend to anyone for new or old floors.
Areas Of Satisfaction - The beautiful end result of having my 60 yr old hardwoods refinished exceeded my expectation. Also the ease of communication, they answered any questions or concerns timely. Both were very professional and considerate of my home and pet.
We thoroughly enjoyed working with John. He was the consummate professional, very friendly, and easy to work with. He answered all of our questions and he and his co worker Wally did a magnificent job, we love our floors.
I would definitely use them again.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Hitchcock Hardwoods as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys