We were amazed at how clean the project was completed. The job was done dust free and the house was spotless at the end of each work day. The floors look and feel better than I ever imagined.
From the very first contact, John responded to me quickly and met for a consultation in a timely matter and was professional from start to finish. Our finished product is excellent and it is very refreshing to have a contractor return phone calls, make agreed upon appointments, give quick and accurate estimates and complete projects on time. Hitchcock Hardwoods will be our first call for any and all future flooring needs.
The floors were refinished July 9-12 2018. There was very little dust, the baseboards did not get scratched, the color was good and the bathroom floor that had water damage was fixed. Unfortunately when the stain was applied, what looked like a circle and foot print appeared in a very visible area in the kitchen. This was approximately a 12" x 12" area. John was not pleased with the outcome and said he would repair it. John tried to repair the area and you could not see the circle and foot print, but now a larger area was darker than the rest of the floor and it looked like something spilled on it. John offered to redo the floors, but I didn't want to go through the process of having everything moved again and the week of work. I thought it would be better for John and us if we could have the 4 x 14' section from the kitchen cabinet to the family room carpet resanded and refinished. John said he never did this before so he wasn't sure about the outcome. We both agreed to try it and I thought if it didn't look good we would have the floors redone. The new section does not match and is more shiny than the rest of the floors. Wally applied the final coat so John never saw the end result. We were very disappointed in the outcome and since this is a very visible area I asked John to redo the floors. I didn't think it would be an issue since we had talked about it. John sent me an email stating that Wally thought the floors looked good and my expectations were too high and I should find another contractor to meet my needs.
We have already recommended John to our friends!!
John spent the time to expertly answer all my questions
They arrived at the scheduled time, worked hard during the time they were here and other than their machinery, we would not have known they even were in the home
Quality of work was outstanding
We were stunned at the lack of dust in the rooms they actually worked in and also in the rest of the home.
John was even willing and able to do an additional small project that I had forgotten to mention to him.
I had a wonderful experience having them refinish my 60 yr old existing hardwoods plus matching a room to the existing with new hardwoods. The end result far exceeded my expectations. I would recommend to anyone for new or old floors.
The beautiful end result of having my 60 yr old hardwoods refinished exceeded my expectation. Also the ease of communication, they answered any questions or concerns timely. Both were very professional and considerate of my home and pet.
We thoroughly enjoyed working with John. He was the consummate professional, very friendly, and easy to work with. He answered all of our questions and he and his co worker Wally did a magnificent job, we love our floors.
I would definitely use them again.
Hitchcock Hardwoods left my home at the end of the day neat and tidy. They took pride in my home as if it was their own home.
Wally and John were both a pleasure to have in my home. Felt very comfortable leaving them while I was out of the house.
None, I am extremely pleased with the color and mat finish.
My home is only one year old and I was distressed with the cupping that occurred to my hardwood. Hitchcock evened the floor, showed a vast array of colors to pick as well at mat to high gloss finish. Love the mat finish!
The quality of work was second to none. They matched our new floors to the 20 year old finish in other rooms.
I found John to be professional in all aspects and the quality of his work was excellent. Our floor were in pretty good shape beforehand but they looked brand new after he finished. A very noticeable difference and a high quality job. I wholeheartedly recommend Hitchcock Hardwoods.
From the bid to completion, everything went according to plan - on time, on schedule and superior results.
Top notch company with top notch results!
Work was completed as scheduled. Upon returning home we were surprised to find absolutely no dust from the project anywhere.John promptly addresses several small spots needing touch-up.
They were extremely professional. They provided an outstanding high quality job. They kept the site very clean and neat. They were informative and I would recommend them to anyone.
Hitchcock Hardwood did an excellent job. They follow up when the job is done to make sure we were satisfied. I highly recommend them.
I love the way they look and the care that they took to match them to the existing floor that was already there.
Hitchcock Hardwoods was early to the job, they were very prof, and gave us excellent advice. It looks great!
Our 75 year old wood floors glow and are beautiful. It is everything we asked and hoped for. Thank you!
Hitchcock Hardwoods refinished our floors as scheduled, kept us informed on how the job was going and how to take care of our refinished floors.
It has been a pleasure doing business with this company. Everyone was knowledgeable, friendly and we are very pleased with the job. I was worried about the dust and dirt that the job would create but they had the proper equipment to make sure there was no dust or dirt left.
I was most satisfied with the end results because it looks better than I expected.
I was most satisfied that they did what they said they were going to do.
Hitchcock Hardwoods is great at all levels and I would recommend them to anybody.
I was most satisfied with everything they far exceeded my expectations with their follow thorough and service.
Hitchcock Hardwoods always provides excellent work at a reasonable price. The staff is always professional, responsive and courteous. They have completed several jobs for us over the last 13 years. We have always been completely satisfied. We highly recommend them.
Beautiful results. The project looked great
We were extremely pleased with Hitcock's work refinishing our floors. They use top-quality materials that also also eco-friendly, and because the finish is water-based it's relatively easy to fix later on. Many thanks to John and his crew!
John has been courteous, professional, and has moved his other appointments around to be able to squeeze in working on our house.
old flooring re-new to beautiful floorig
The team was punctual every day and met the schedule proposed at the beginning of the project. Quality of work was very good.
They all did a great job!