Hines Pool and Spa is the ONLY company to do your pool repairs. They are efficient, timely in their work and stand behind their warranty.
Troy is awesome!!!
Throughout the organization, from Jeff who comes by weekly no matter how ad the weather, to Chris who can efficiently fix any mechanical or electrical issue, to Andy Hines who obviously sets the tone, everyone is professional yet extremely friendly!
Punctual, friendly and quality work!
Rob went above and beyond what was expected for making everything wonderful for our pool demo.. He took off all the coping and replaced it with beautiful stone, added extra tile to balance the look. He assured my husband and I he would take care of all the problems that they ran into that my previous pool builder had built wrong. He stuck to his word, he FIXED EVERY problem and did not disappoint us. We are selling our property, and when we find another house we will only use Hines Pool to build it for us. They know what they are doing, and do their job with a great attitude. Thank you ROB!
Every time I called Hines Pool they were friendly and helpful and took care of all my concerns.
Great group of folks to work with. Very professional in all ways.
George is faithful in his servicing of our pool.
Have never been happier with any service in any industry as I have been this past year with My Hines service technicians
Not happy with the kid who cleans the pool. Repair jobs have been satisfactorily
Nothing to add. Very professional organization.
We had a basic plan for the renovation which was executed perfectly by Hines. But, basic plans have a tendency to change. There were a couple suggested improvements implemented as well as the elimination of an in-ground cleaning system that had been problematic, and seemed the problem would go forward if the system had been retained. Hines met the challenges head on. Yes, there were upticks in price, which was expected for these work scope changes. All-in-all. Hines is a 5 Star company, and a pleasure to work with.
Rob Scott for his guidance before, and during the job; Peter, the coordinator-extraordinaire; Jay, with his can-do attitude; Brook for all the prep and finish; Brandon, for his mastery of making everything play at the end; and finally, Rafael and Fernando who might just be the best tile installers I've met. Thanks to each and every one of you! The pool looks fantastic!
Justin always does a great job. Very responsive and excellent updates and communications. He is excellent!
I absolutely would not recommend this company
Always considerate and comes fast to my small business
Have been working with them for 14 years and they have always done a good job.
Timely and always able to fix whatever is wrong.
Overall, technician demonstrate great knowledge and open communication on site.
2 pre-quote inspections were preformed, but still overlooked an expensive piece of the job. This caused multiple revisions to the initial quotes and increased out costs significantly.
Repair guys were great- good communication, quick diagnosis and repair of the problem, and cleaned up after their work.
All associates with Hines Pool & Spa acted professionally throughout this whole process. They did a great job protecting our property and cleaned everything up. Other that the new boiler you couldn't even tell that they had been there.
Timing to actually have a member come to property took longer then expected.
The HInes people are extremely competent. I couldn't be more satisfied in the 15 years I have had my pool.
over christmas while we were out of town, our provider came to service our pool. Due to rains, our back porch flooded. He took action with lowering our pool water level to help the water recede. This reduced the damage to our home, as the water had started to seep through the door way of the porch. Thank you!
Love Hines Pool! Wouldn’t have anyone else service our pool.
I did have some problems over a year ago and I'm completely satisfied with how responsive and detailed they were in identifying the root cause and fixing all problems. They have earned the 5 star rating ever since.
They demonstrate expertise and integrity in all they do. If there is a problem or question, they want to fully understand it before offering solutions, including discounts as appropriate. I appreciate that.
My pool has never looked so amazing!
I have recommended Hines to our nextdoor neighborhood app.
Your employees have always been top notch. They keep the pool in great condition. Previous companies always had algae during the summer.
We have a maintenance contract. Adam Darz does a great job. He communicates well with us on issues, and is reliable and professional in taking care of us. We are pleased with our other interactions with other at Hines as well.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Hines Pool & Spa as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys