About this company
Hines Pool & Spa
Hines Pool & Spa was founded in 1986 and is a full service pool company providing all services including custom design and construction, weekly maintenance, repairs, chemicals, parts & equipment, and renovations.
Types of work
GuildQuality surveys
Badges
Reviews 236
Rolling A.
Hines Pool and Spa is the ONLY company to do your pool repairs. They are efficient, timely in their work and stand behind their warranty.
Longley M.
Troy is awesome!!!
Held S.
Additional comments
Areas Of Satisfaction
Throughout the organization, from Jeff who comes by weekly no matter how ad the weather, to Chris who can efficiently fix any mechanical or electrical issue, to Andy Hines who obviously sets the tone, everyone is professional yet extremely friendly!
Lemair M.
Punctual, friendly and quality work!
Linda F.
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Recognized Excellence
Rob went above and beyond what was expected for making everything wonderful for our pool demo.. He took off all the coping and replaced it with beautiful stone, added extra tile to balance the look. He assured my husband and I he would take care of all the problems that they ran into that my previous pool builder had built wrong. He stuck to his word, he FIXED EVERY problem and did not disappoint us. We are selling our property, and when we find another house we will only use Hines Pool to build it for us. They know what they are doing, and do their job with a great attitude. Thank you ROB!
Additional Comments
Every time I called Hines Pool they were friendly and helpful and took care of all my concerns.
McDonald J.
Great group of folks to work with. Very professional in all ways.
Verified customer in Austin, TX
George is faithful in his servicing of our pool.
Townsend C.
Have never been happier with any service in any industry as I have been this past year with My Hines service technicians
Lopez C.
Not happy with the kid who cleans the pool. Repair jobs have been satisfactorily
John M.
Additional comments
Areas For Improvement
Nothing to add. Very professional organization.
Areas Of Satisfaction
We had a basic plan for the renovation which was executed perfectly by Hines. But, basic plans have a tendency to change. There were a couple suggested improvements implemented as well as the elimination of an in-ground cleaning system that had been problematic, and seemed the problem would go forward if the system had been retained. Hines met the challenges head on. Yes, there were upticks in price, which was expected for these work scope changes. All-in-all. Hines is a 5 Star company, and a pleasure to work with.
Recognized Excellence
Rob Scott for his guidance before, and during the job; Peter, the coordinator-extraordinaire; Jay, with his can-do attitude; Brook for all the prep and finish; Brandon, for his mastery of making everything play at the end; and finally, Rafael and Fernando who might just be the best tile installers I've met. Thanks to each and every one of you! The pool looks fantastic!
Corry J.
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Areas Of Satisfaction
Justin always does a great job. Very responsive and excellent updates and communications. He is excellent!
Sabra C.
I absolutely would not recommend this company
E.W.E.
Additional comments
Respectful
Always considerate and comes fast to my small business
Quality of Workmanship
Have been working with them for 14 years and they have always done a good job.
Areas Of Satisfaction
Timely and always able to fix whatever is wrong.
Luiz S.
Additional comments
Areas Of Satisfaction
Overall, technician demonstrate great knowledge and open communication on site.
C.B.T.
2 pre-quote inspections were preformed, but still overlooked an expensive piece of the job. This caused multiple revisions to the initial quotes and increased out costs significantly.
Verified customer
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Areas Of Satisfaction
Repair guys were great- good communication, quick diagnosis and repair of the problem, and cleaned up after their work.
M.O.T.
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Areas Of Satisfaction
All associates with Hines Pool & Spa acted professionally throughout this whole process. They did a great job protecting our property and cleaned everything up. Other that the new boiler you couldn't even tell that they had been there.
T.H.I.
Timing to actually have a member come to property took longer then expected.
Bill W.
Areas Of Satisfaction
The HInes people are extremely competent. I couldn't be more satisfied in the 15 years I have had my pool.
Heath S.
Additional comments
Areas Of Satisfaction
over christmas while we were out of town, our provider came to service our pool. Due to rains, our back porch flooded. He took action with lowering our pool water level to help the water recede. This reduced the damage to our home, as the water had started to seep through the door way of the porch. Thank you!
Edgerton S.
Additional comments
Additional Comments
Love Hines Pool! Wouldn’t have anyone else service our pool.
Johnson C.
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Areas For Improvement
I did have some problems over a year ago and I'm completely satisfied with how responsive and detailed they were in identifying the root cause and fixing all problems. They have earned the 5 star rating ever since.
Areas Of Satisfaction
They demonstrate expertise and integrity in all they do. If there is a problem or question, they want to fully understand it before offering solutions, including discounts as appropriate. I appreciate that.
Lee A.
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Areas Of Satisfaction
My pool has never looked so amazing!
Additional Comments
I have recommended Hines to our nextdoor neighborhood app.
O.J.&.
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Areas Of Satisfaction
Your employees have always been top notch. They keep the pool in great condition. Previous companies always had algae during the summer.
R.J.&.
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Areas For Improvement
We have a maintenance contract. Adam Darz does a great job. He communicates well with us on issues, and is reliable and professional in taking care of us. We are pleased with our other interactions with other at Hines as well.