Excellent customer service! My repair was completed the very next day.
Very Professional and Knowledgeable
Tim is the best!!!
Can’t recommend because Hines did not provide a service for me. See more detailed comments below.
The service was very good. Was a little disappointed in how much the bill was for changing out a pool timer.
The technicians are very knowledgeable and do a great job. They they are very polite and answer all my questions. Getting technicians to my house is usually done very quickly.
Great Service, and the workers were very respectful and did a great job.
Frank Maddox came to my home to review an access problem to my spa. He promised that he would look for a solution and get back to me. It's been about a month and I have never heard from him.
I have used you for pool maintenance and repair work in the pasty and will continue to do so. I don't have many friends or family with pools but I would recommend Hines if I did.
timely , complete, neat workmanship
Hines is the best. I’ve used them for 10 yrs. So responsive & quick!
The pool person was good. But follow up calls were not made and questions about my bill were not resolved.
They did a good job diagnosing and fixing what it was that was wrong
Our pool guy Rod is one the most professional individuals I have come across in a long time. He treats our pool like it was his own.
I wasn’t completely satisfied with my first appointment. However,management contacted me and made it right! Any organization with an attitude like that will get my business every time.
I brought forward an issue with their service and no one ever replied. It made the decision to leave very easy.
We have been using Hines for the last 7 years and Chris has been great to work with !
Areas For Improvement - I have absolutely no complaints!
Areas Of Satisfaction - Every phase of the operation.
Recognized Excellence - Peter Englebert to start with, He supervised every phase of the operation from start to finish and all of your personnel were professional in all aspects of their assignments.
Areas Of Satisfaction - I basically deal with Antonio and Jeff. Antonio is amazing. He goes way beyond to make sure everything is perfect. I recommend Antonio everyday Jeff comes out to look at the problem areas. He is great to deal with and gets the job done
Areas Of Satisfaction - Communication Friendly
Mike B has been exactly what I need after having 3 other shops work on my pool. Mike is extremely experienced and logical about how he solves problems and works with us.
Great job! Always diligent.
It took me a while to find a company that could replace the broken light fixture in our spa AND repair a few jets, which weren't working properly. After dealing with one company that never showed up, and then following up on several referrals, I was finally referred to Hines Pool & Spa. They were able to fix everything and at a good price! If you need help with your pool or spa, contact Hines.
Areas Of Satisfaction - I am completely satisfied, nay, delighted with our re-surfaced pool!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Hines Pool & Spa as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys