Hines Pool & Spa

I absolutely would not recommend this company

Respectful

Always considerate and comes fast to my small business

Quality of Workmanship

Have been working with them for 14 years and they have always done a good job.

Areas Of Satisfaction

Timely and always able to fix whatever is wrong.

Areas Of Satisfaction

Overall, technician demonstrate great knowledge and open communication on site.

2 pre-quote inspections were preformed, but still overlooked an expensive piece of the job. This caused multiple revisions to the initial quotes and increased out costs significantly.

Areas Of Satisfaction

Repair guys were great- good communication, quick diagnosis and repair of the problem, and cleaned up after their work.

Areas Of Satisfaction

All associates with Hines Pool & Spa acted professionally throughout this whole process. They did a great job protecting our property and cleaned everything up. Other that the new boiler you couldn't even tell that they had been there.

Timing to actually have a member come to property took longer then expected.

Areas Of Satisfaction

The HInes people are extremely competent. I couldn't be more satisfied in the 15 years I have had my pool.

Areas Of Satisfaction

over christmas while we were out of town, our provider came to service our pool. Due to rains, our back porch flooded. He took action with lowering our pool water level to help the water recede. This reduced the damage to our home, as the water had started to seep through the door way of the porch. Thank you!

Additional Comments

Love Hines Pool! Wouldn’t have anyone else service our pool.

Areas For Improvement

I did have some problems over a year ago and I'm completely satisfied with how responsive and detailed they were in identifying the root cause and fixing all problems. They have earned the 5 star rating ever since.

Areas Of Satisfaction

They demonstrate expertise and integrity in all they do. If there is a problem or question, they want to fully understand it before offering solutions, including discounts as appropriate. I appreciate that.

Areas Of Satisfaction

My pool has never looked so amazing!

Additional Comments

I have recommended Hines to our nextdoor neighborhood app.

Areas Of Satisfaction

Your employees have always been top notch. They keep the pool in great condition. Previous companies always had algae during the summer.

Areas For Improvement

We have a maintenance contract. Adam Darz does a great job. He communicates well with us on issues, and is reliable and professional in taking care of us. We are pleased with our other interactions with other at Hines as well.

Just never has been the $135.00 a month that was price given at beginning. I like the work, but not so much the cost

Professional, friendly, and EXCELLENT service - will never use anyone else!

We have been using Hines Pool & Spa for a number of years, once you get the right pool tech, you do not have to worry about your pool. A tech that notices things that you might not is the key unless you use your pool every day which we don’t.

I have already recommended to my next door neighbor. She is now a customer.

Hines is AMAZING, everyone is highly professional and friendly.

Areas For Improvement

They have not fallen short in my six years, I’ve been here.

Areas Of Satisfaction

The hospitality part of the job is great! They are courteous, professional and efficient, it’s good all around!

Areas Of Satisfaction

All employees are friendly and always willing to resolve my problems!

Areas Of Satisfaction

Technician was very friendly and provided an easy to understand explanation of the repairs.

Professional & Intelligent Staff!

Areas Of Satisfaction

The service area was great.

Areas Of Satisfaction

The people they hire are professional and polite.