Helpful, professional and enjoyable to work with! They go the extra mile!
They stayed on schedule. The workers were all friendly, on time and cleaned up after themselves. Questions and concerns were promptly addressed.
Our house was designed and built on a forested hill outside Corvallis, OR while we lived in Houston, TX the entire time. This massive project was totally handled by Henderer Design & Build (HD&B). It started when Dave Henderer met as on the property to determine if and where we could build what we wanted. With Dave’s assessment, we completed the land purchase and commissioned HD&B to design and build our house. Henderer’s creative and professional design team worked closely with us via email and a software screen-sharing program to design the house. We provided lists of what we wanted in the house and they had us start a Houzz ideabook illustrating features and finishes from other houses that we like. They provided suggestions and choices on finishes and light fixtures, and we occasionally provided counter proposals. Final choices were recorded in Trello by the design team so there was no doubt about what was to be built. Because of the Covid-19 crisis, we were only able to visit twice to help decide on finishes. HD&B also provided detailed, color images of what various rooms would look like. As a consequence, just about everything turned out as good or even better than we imagined. Besides building the house, HD&B arranged for our property to be logged and the house site to be excavated, with the loggers doing part of the excavation. They also installed the septic system, hooked up our water well, and provided all the water-processing equipment. In addition, they arranged for our driveway to be paved, and for the fence and window treatments to be installed. They also recommended a landscaper; ideally landscaping should have started earlier, but it worked out for the best because it helped immensely for us to see the property when working with the landscaper. After we moved in, HD&B was very good about fixing the inevitable problems that we encountered, and promise to come back after a year to remediate effects of shifting that a new house undergoes. We totally love the design and quality of our house. We are very glad we chose Henderer for the project!
We were extremely happy with Henderer Design + Build. From the initial planning to completion of the job they were very easy to work and the quality of work was superb!
Yes I have already referred them.
I highly recommend them. They do good work and they're dependable, professional, and are very attuned to your needs and suggestions. Their work is high quality. Overall, it was a great experience.
10/10 for Integrity - In the long run, that will overcome some, if not all the challenges we had.
Just finishing Phase II of what will ultimately be a three phase, complete house renovation and like the initial phase, I am completely satisfied and thrilled with the results. Terrific designer and project lead to work with...thank you A. and K.! Looking forward to working with the Henderer team for Phase III.
This is the fourth project they have done for us!
We had a small budget and small space, and Henderer optimized both.
Professional, timely, beautiful work.
Areas Of Satisfaction - The project manager communicated well. Any changes were made promptly. Subcontractors were friendly and helpful.
Lead Source - Our neighbors and their website.
Henderer Design + Build were excellent. Something came up with my family, so they had to work around that problem and they were so cooperative with us. We were very comfortable having them in our home.
I would make it a four.
Areas For Improvement - Electrician had issues with quality but Dan fixed things. Fair amount of painting touchup was also needed
Areas Of Satisfaction - Timely and quality of workmanship. Kept work area clean
Lead Source - We have been a long-time customer
Likely To Recommend - I have recommended them without reservation to several friends and colleagues.
Areas For Improvement - None
Areas Of Satisfaction - Excellent advice about how to tie everything together to create a unique look. They also offered everything we needed in one spot - architectural design, interior design, excellent subcontractors, lots of good advice, outstanding team members, a well run office.
Lead Source - From 2 close friends who had used them and were very happy with them
Additional Comments - I really can't recommend them enough as the best place to go for a remodel, small or large. Several people I know who had remodels done in the past were amazed at what Henderer provided for us and wished they had known about them before hiring someone else.
Areas Of Satisfaction - I was most satisfied with the quality of the workmanship.
Additional Comments - They were very organized, and had excellent communication. I could just trust them to do it, and I didn't have to micromanage the project. I work crazy hours, and so does my husband. I could just turn it over to them, and know that it would be done well.
Areas Of Satisfaction - All the workers that I met were very conscientious, and did very good work. I was very pleased with the caliber of people working for you and the subcontractors too.I've had multiple problems since the end of the project, and you have been very responsive each time I've called.
Communication - Any communication problems was on our part, not theirs'.
Areas Of Satisfaction - I very much enjoyed working with them. They made the experience pleasant and communicated often.
Lead Source - A friend of mine used and recommended them.
Additional Comments - We've used them frequently and will continuing to in the future.
Areas Of Satisfaction - The quality of work is amazing.
Lead Source - I've known Mr.Henderer for a long time.
Areas Of Satisfaction - I am most satisfied with the high quality work.
Lead Source - I have known the Henderer's for forty years.
Areas Of Satisfaction - I was most satisfied with the trustworthiness of the staff.
Lead Source - My kitchen cabinet maker told me about them.
Budget - They actually came in below budget.
Lead Source - They worked for my neighbors in the past. Also, Mr. Henderer was an acquaintance of mine.
Areas Of Satisfaction - I was most satisfied with how well they stayed on schedule.
Lead Source - I taught school with the founder of the company, so I've always known about them since the beginning.
Areas For Improvement - None. But I've already said that many times.
Areas Of Satisfaction - Quality of workmanship. Quality of staff.
Lead Source - Through another laborer
Additional Comments - Thanks again for great jobs, four of them GIlbert
Areas Of Satisfaction - I was most satisfied with scheduling. Henderer Design Build did the project exactly when they said they would and got it done.
Lead Source - I see their trucks all the time. I don't remember if someone told me about them or if I just called them.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Henderer Design + Build as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys