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In terms, of the pool and the quality of the work and material, I am very satisfied. The looks as beautiful as it was presented to us. However, I am very disappointed in the manner in which the damage to my irrigation system was handled. Mr. Walk NEVER got back to me. I had proof of water bills... more
I'm just glad that I've got them. They make my house look better. I'm very well satisfied with it.
Mario was the primary salesperson and he was great, sold us the dream house our first house and got us really excited (we already were but he helped a lot), then we met Gordon, he made it happen. figured out what programs we could qualify for and went over everything but one aspect of it that we fou... more
Jacob Hall was very responsive to all requests and questions. Would recommend again.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of GoToPros as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys