Yes I would recommend because the process was made easy with Joyce
Communication - Emails & phone calls where answered asap. We never waited for Joyce to get in touch with us
Overall Experience - Joyce gave us a very pleasant & attentive customer service
Recognized Excellence - I only worked with Joyce. From the start she was a true professional. She was never late, scheduled appointments to suit us and returned emails/phone calls promptly. Her knowledge of kitchen design was impressive.
We love our bathroom, but we were unhappy with some aspects of the construction process.
Areas Of Satisfaction - They met my expectations with the quality of the workmanship. The workers were very easy to get along with.
Recognized Excellence - I would like to recognize Howards G for his exceptional service.
Areas For Improvement - Overall, I had a great experience. There was an individual on the design team that I did not communicate with well. When I approached management about it, they told me to work with her anyway. It made the process harder. I would give 10 stars to everyone else. It was very puzzling and difficult to work with someone that I did not get along great with. I would still recommend them, I still loved some of the people. That is a flaw in their organization.
Areas Of Satisfaction - The person who does the kitchen and bath design person and the project foreman was great and communicated well. All of the workmen showed up on time and cleaned up. I like that you pick out everything so there is no delay in delivery and installation.
Recognized Excellence - Cynthia Collins is top notch.
Additional Comments - I like that all of the major decisions are made before walls are knocked down. They really know what they were doing and I was impressed. I would call again.
Areas Of Satisfaction - Design expertise and ease of communication. Designer’s empathy and deep commitment to making it all work.
Recognized Excellence - Cheri Ginsberg
Recognized Excellence - I would like to recognize Kirin Luna. I live down on the Peninsula, but the house we were remodeling was up in San Rafael. Kirin made this very easy. I was able to work with her in Mountain View and she coordinated the installation with my contractor. She gave great design advice and made the entire process go very smoothly.
Designer Knowledge - Cheri's ability to create an integrated design of cabinetry, backsplash, countertop and flooring was exceptional.
Trust - I would use Gilman's again for any kitchen or bath project.
Areas Of Satisfaction - The product is good high quality! The gentlemen that designed the cabinet did a exceptional and he also had to deal with a tricky plumbing issue and had to make last minute changes and now I love the second design better than the first. He is the reason I would go back and use the company again.
Recognized Excellence - The designer Howard was wonderful and gave me exactly what I wanted and steered me in the right direction for tiles in the bathroom and I appreciated all of his input. My neighbors that come over are in awe of the wonderful job.
This is the first time we have ever used a company who uses subcontractors and while it was a big risk we were not disappointed.
Recognized Excellence - I would give five stars to Howard Gallas, the designer I worked with, for his exceptional knowledge of the cabinet construction, material and finishes, and for his willingness to work with me (when I changed my mind so many times).
Areas Of Satisfaction - Janis is an excellent designer who was extremely knowledgeable about the products and was able to steer us to the right product and design for our space and budget. She was very accommodating of our schedules and the design help provided was extremely valuable to us.
Recognized Excellence - Janis Manacsa's design help was excellent and went beyond any expectations.
Selections 2 - More clarity on the final price breakdown would be appreciated.
Appreciated the expertise and knowledge. But even with a perfect plan, things can go wrong and if they do, you can count on Rich and Jessica to put it right every time. Professionalism and follow through every step of the way.
Areas Of Satisfaction - I had high expectations, and they were met. So, no, my experience was not "easier than i expected," it simply met my very high expectations.
Recognized Excellence - Rich for his responsiveness as well as design sensibility. Great ideas, suggestions and knowledge and avoidance of potential errors.Jessica for her expertise and knowledge of what all the pieces are and where they go- impressive!
Additional Comments - Not only is the remodel as stellar as expected, but it was a true pleasure working with Rich. Would choose Rich and Gilman's again in a heart beat.
Recognized Excellence - Kirin Luna and. Victor the carpenter
Areas Of Satisfaction - quality of the cabinets and countertop.
Recognized Excellence - Howard at the San Francisco office. accessible. Broderick also very helpful.
I found it very easy to work with Gilman and their workers. Arrived when they said they would and left things neat when they left. Love our new kitchen.
Areas Of Satisfaction - Love the design and workmanship.
They gave superior designs. Rich was knowledgeable, had good suggestions, great tastes, and perfect follow through. I am very very pleased with the service and qualtiy of the product.
I now have two beautifully designed Gilman kitchens. Joyce is the best!
Gilman's Kitchens $ Baths had a large display of available cabinets and countertops. Kathy took her time and showed me different price points and combinations of cabinets and quartz- and never lost patience when I changed my mind!
I was referred to Gilmans Kitchen & Baths through my work Concierge Service and I cannot say enough on how happy I have been with both John and Jane on the bathroom/kitchen remodel. Both were most helpful with the suggestions, planning all the way through the project.
We needed major structural work to repair a room and renovate an old kitchen. Our review of Gilmans is mixed. On the one hand, their professional courtesy, and that of every subcontractor, was impeccable. The one time we interviewed a rude and difficult sub, Gilmans immediately removed them and replaced them with a great one. Also, their design studio was helpful and thorough, walked through each decision with us, and was knowledgeable about conflicts between design elements (that doesn't fit next to this). Although they suggested high-end finishes and brands, they never insisted on them and often suggested moderate ones as well. Finally, every single detail of the work is done to excellent workmanship standards. They made every single error right, big or small. We are very happy with the physical results. That said, their communication was terrible; we usually had to ping them for any details of what would happen next, and they consistently responded (or showed up for appointments) later than they had promised. Also, they overran their final schedule by 2.5 months (last schedule revision in Jan, due to complete mid-Feb, dropped off the final papers early May). Most of the schedule was followed well during the major trade portions, but the closer to done we got, the less we could reach them.
Areas Of Satisfaction - Quality of work.
We have been extremely satisfied with our experience. Having had a nightmare experience with a prior kitchen design, this project was a breeze. Our designer, Rich DiCola was by our side every step of the way--selection of products, design, and throughout the installation. He has continued to monitor our satisfaction with this project andhas responded promptly to any questions we have. Our contact with everyone at Gilmans was positive and we are delighted with the end result.
Our designer and her crew made the transformation of our Master Bath effortless and we could not be more pleased with the out come! The space was transformed from an ugly, outdated space that had no flow or storage to a beautiful gem. the bath is now sleek, clean and beautiful with great storage and a space for all the clutter...thanks you Jane and all the Gilman's staff!!
You have a great architect Nadia. She is very accurate in her measurements and sizing of thecabinets. Perfect fit.
I wouldn't recommend them with the designer I had.
I have recommended Gilmans Kitchens and Bath on several occasions and I know several who have gone on to recommend Gilmans themselves. If there is something wrong or unclear, Gilmans works with you to fix it and make sure everything is right. I never expect that everything can be perfect all the time, but a company who recognizes when something is wrong and works hard to fix it earns my respect and recommendation!
I would highly recommend them. They are exceptional. I love my kitchen. They designed a great product.
Areas Of Satisfaction - I was most satisfied with the design and all of the beautiful things that they offer.
Customer Suggestion - Keep up the good work! This is the second time that I have used them for my remodeling projects and they have only gotten better!!
Recognized Excellence - I would like to recognize CJ and the whole staff in the office for their exceptional service. The receptionist was very nice and helpful.
Selections 2 - I don't think they could improve it!! It was excellent and they should keep it that way.
Additional Comments - Thank you very much for making my dream kitchen come true!!
S.R. Freeman came as a recommendation to me by a long established working relationship in the trades. We worked through issues that came up in the course of creating a one-of-a-kind project that I am and my clients are very happy with. I will definitely call on S.R. Freeman for future needs.
From start to finish, everything went incredibly smoothly!
Erin, our designer, was amazing! She really surpassed my expectations and presented me with an outstanding design. She was responsive and easy to work with. The final design not only included everything that I asked for, it also included additional design elements that I absolutely love.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Gilmans Kitchens & Baths as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
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