Gilmans Kitchens & Baths

This is the first time we have ever used a company who uses subcontractors and while it was a big risk we were not disappointed.

Recognized Excellence

I would give five stars to Howard Gallas, the designer I worked with, for his exceptional knowledge of the cabinet construction, material and finishes, and for his willingness to work with me (when I changed my mind so many times).

Areas Of Satisfaction

Janis is an excellent designer who was extremely knowledgeable about the products and was able to steer us to the right product and design for our space and budget. She was very accommodating of our schedules and the design help provided was extremely valuable to us.

Recognized Excellence

Janis Manacsa's design help was excellent and went beyond any expectations.

Selections 2

More clarity on the final price breakdown would be appreciated.

Appreciated the expertise and knowledge. But even with a perfect plan, things can go wrong and if they do, you can count on Rich and Jessica to put it right every time. Professionalism and follow through every step of the way.

Areas Of Satisfaction

I had high expectations, and they were met. So, no, my experience was not "easier than i expected," it simply met my very high expectations.

Recognized Excellence

Rich for his responsiveness as well as design sensibility. Great ideas, suggestions and knowledge and avoidance of potential errors.Jessica for her expertise and knowledge of what all the pieces are and where they go- impressive!

Additional Comments

Not only is the remodel as stellar as expected, but it was a true pleasure working with Rich. Would choose Rich and Gilman's again in a heart beat.

Recognized Excellence

Kirin Luna and. Victor the carpenter

Areas Of Satisfaction

quality of the cabinets and countertop.

Recognized Excellence

Howard at the San Francisco office. accessible. Broderick also very helpful.

I found it very easy to work with Gilman and their workers. Arrived when they said they would and left things neat when they left. Love our new kitchen.

Areas Of Satisfaction

Love the design and workmanship.

They gave superior designs. Rich was knowledgeable, had good suggestions, great tastes, and perfect follow through. I am very very pleased with the service and qualtiy of the product.

I now have two beautifully designed Gilman kitchens. Joyce is the best!

Gilman's Kitchens $ Baths had a large display of available cabinets and countertops. Kathy took her time and showed me different price points and combinations of cabinets and quartz- and never lost patience when I changed my mind!

I was referred to Gilmans Kitchen & Baths through my work Concierge Service and I cannot say enough on how happy I have been with both John and Jane on the bathroom/kitchen remodel. Both were most helpful with the suggestions, planning all the way through the project.

We needed major structural work to repair a room and renovate an old kitchen. Our review of Gilmans is mixed. On the one hand, their professional courtesy, and that of every subcontractor, was impeccable. The one time we interviewed a rude and difficult sub, Gilmans immediately removed them and replaced them with a great one. Also, their design studio was helpful and thorough, walked through each decision with us, and was knowledgeable about conflicts between design elements (that doesn't fit next to this). Although they suggested high-end finishes and brands, they never insisted on them and often suggested moderate ones as well. Finally, every single detail of the work is done to excellent workmanship standards. They made every single error right, big or small. We are very happy with the physical results. That said, their communication was terrible; we usually had to ping them for any details of what would happen next, and they consistently responded (or showed up for appointments) later than they had promised. Also, they overran their final schedule by 2.5 months (last schedule revision in Jan, due to complete mid-Feb, dropped off the final papers early May). Most of the schedule was followed well during the major trade portions, but the closer to done we got, the less we could reach them.

Areas Of Satisfaction

Quality of work.

We have been extremely satisfied with our experience. Having had a nightmare experience with a prior kitchen design, this project was a breeze. Our designer, Rich DiCola was by our side every step of the way--selection of products, design, and throughout the installation. He has continued to monitor our satisfaction with this project andhas responded promptly to any questions we have. Our contact with everyone at Gilmans was positive and we are delighted with the end result.

Our designer and her crew made the transformation of our Master Bath effortless and we could not be more pleased with the out come! The space was transformed from an ugly, outdated space that had no flow or storage to a beautiful gem. the bath is now sleek, clean and beautiful with great storage and a space for all the clutter...thanks you Jane and all the Gilman's staff!!

You have a great architect Nadia. She is very accurate in her measurements and sizing of thecabinets. Perfect fit.

I wouldn't recommend them with the designer I had.

I have recommended Gilmans Kitchens and Bath on several occasions and I know several who have gone on to recommend Gilmans themselves. If there is something wrong or unclear, Gilmans works with you to fix it and make sure everything is right. I never expect that everything can be perfect all the time, but a company who recognizes when something is wrong and works hard to fix it earns my respect and recommendation!

I would highly recommend them. They are exceptional. I love my kitchen. They designed a great product.

Areas Of Satisfaction

I was most satisfied with the design and all of the beautiful things that they offer.

Customer Suggestion

Keep up the good work! This is the second time that I have used them for my remodeling projects and they have only gotten better!!

Recognized Excellence

I would like to recognize CJ and the whole staff in the office for their exceptional service. The receptionist was very nice and helpful.

Selections 2

I don't think they could improve it!! It was excellent and they should keep it that way.

Additional Comments

Thank you very much for making my dream kitchen come true!!

David at Gilman's Kitchen and Bath is an absolute pleasure to work with! He is courteous, extremely knowledgeable and designed an amazing kitchen for me. He went above and beyond to make sure that all my questions were answered and worked closely with my contractor to ensure that the installation and finishing of the kitchen was as good as it could be. I would highly recommend working with David!

Areas Of Satisfaction

David was absolutely amazing. I couldn't have possibly navigated through all the design decisions without his guidance.

Customer Suggestion

No, it was a very positive experience

Recognized Excellence

Yes, David!!

Areas Of Satisfaction

I was satisfied with the service by Rich Dicola was superb. His one-on-one attention was exceptional.

Recognized Excellence

Rich Dicola was great.

Additional Comments

The other salespeople were supportive in backing Rich. There was not competitiveness among them which was much appreciated.

The designer listened to my wants and requirements and followed through accordingly. John offered advice and guidance but always made sure I understood it was my kitchen, and I needed to be happy with every choice. He joined when to choose other facets of the kitchen which I didn't purchase from Gilman. This I found to be up above and beyond my expectations! Deliveries and scheduled work was always done as promised. I just wish they accepted credit cards!

Areas For Improvement

They did not fall short. They provided everything necessary for the project we were working on.

Areas Of Satisfaction

The help with the designing. The textures and tones could clash. The recommendations of the design staff was great.

Recognized Excellence

I would recognize Janis. She was about to leave to go on her honeymoon and she made sure everything was in order before leaving.

Additional Comments

The support staff was very helpful and professional.

Areas For Improvement

Overall I was happy. One small nitpick is on letting clients know about how cabinet dimensions change how a cabinet is laid out on the interior. I have a cabinet that I thought was a continuos unit split down the middle with a support panel because of the length/ width issue. While a small issue, it is annoying.

Areas Of Satisfaction

All of the staff were professional and friendly. I liked the upfront discussion of budget. It made me feel comfortable with the experience.

Recognized Excellence

Michele O'connor. She was extremely helpful and consistent in understanding what I was looking for.

Areas For Improvement

Although not reflective of Gilman's, the quality of a few of the Brookhaven cabinets (materials and construction- back panels were not plywood, rather fiber board) was far less than expected and advertised.

Areas Of Satisfaction

David Kiljanowicz is a great Design Consultant

Recognized Excellence

David Kiljanowicz is a great Design Consultant

We are very happy with our cabinets...our designer John Keplar is fabulous...so helpful and professional

Areas Of Satisfaction

Most satisfied with designer John Keplar and the materials quality