Lead Source - Did work for us previously.
Areas For Improvement - Met all expectations.
Recognized Excellence - everyone was great and did a great job. Kevin and Kim were here the most from your company and were efficient and helpful. And answered all our questions with patience. Also Mike was here and helped, but more with deliveries, and he also answered our questions with patience also.
Lead Source - We first worked with them a few years ago. I can't remember how we first heard about them.
Areas For Improvement - none
Areas Of Satisfaction - The estimate was spot on. I think we only went about 2% over budget, and that was because we upgraded a couple of things. Bergeron was very well organized and the workers were talented and professional.
Remodeling Concerns - nothing specific
Lead Source - I used them on previous project.
Areas Of Satisfaction - I am the most satisfied with their professionalism. It made the process go faster and less stressful.
Remodeling Concerns - I was concerned about the design. They agreed to work with us. It was a very collaborative process, which made it a good process.
Recognized Excellence - Fred was outstanding.
Problem Resolution - Exceptionally well at resolving problems effectively.
Areas Of Satisfaction - Their quick and professional response to solving any issues that arose on the project.
Recognized Excellence - Mike, Kevin, Fred and Gerry's sons all did a great job. Thank you.
Areas Of Satisfaction - Quality of work done
Remodeling Concerns - No major concerns
Recognized Excellence - Mike Julian
Lead Source - He has done other work for us
Areas For Improvement - Everything was completed with satisfaction
Remodeling Concerns - No problems
Recognized Excellence - All of the employees did a great job
Areas Of Satisfaction - They were highly responsive and accessible, patient with questions. Exactly the opposite of most contractors.
Additional Comments - Thank you so much - you all did an amazing job. We are super happy with the results.
Employees Professionalism - I thought they were all professional and courteous.
Trust - I never felt like they would not follow through on commitments.
Lead Source - My brother had his kitchen done and a neighbor had an addition put on.
Areas Of Satisfaction - I thought they were very professional and courteous. I liked that aspect. I trusted them in my house and that was a nice feeling.
Recognized Excellence - I thought Mike was really great - he was hands on and very skilled. I thought he could do pretty much anything. He was there the most. I thought he was great. I would say kudos to him.
Additional Comments - We do like our bathroom. I would definitely recommend then. Hindsight is always 20/20 and I would question some things but you would have that in any project. For the most part, overall, they were fine. I still have their master lock that they left on my railing. I've been trying to email them about it so they can get it back.
Employees Professionalism - They were very!
Areas Of Satisfaction - I was most satisfied with the workers. They were pleasant to work with.
Remodeling Concerns - They fix the layout for us and we liked that one better!
Recognized Excellence - I would like to recognize Freddie for his exceptional service.
Additional Comments - We are very willing to recommend them.
Areas Of Satisfaction - Craftsmanship and construction of the house.
Recognized Excellence - Kevin worked, often alone, to recreate complex design features and pulled them off beautifully.
Lead Source - I've used them before.
Areas For Improvement - They did not fall short of my expectations.
Areas Of Satisfaction - I'm most satisfied with the fact that the area was kept clean and there were no interruptions to our daily lifestyle.
Remodeling Concerns - Our concern prior to starting the project was that this is an older house and we were afraid they would find something else.They said if they did they would work with me and it would be handled if found.
Recognized Excellence - I would like to recognize Fred and Big Foot for their exceptional service.
Additional Comments - I'm happy overall . My wife loves it. It was painless and on budget.
Employees Professionalism - Fred and mike were great.
Communication - Mike was great!
Clean & Safe - Fred did a great job at the job site.
Areas Of Satisfaction - Cabinet, countertop and installation of both were great. Fred was great at keeping the place clean throughout the project.
Recognized Excellence - I think that mike was great and kept things going smoothly.
Lead Source - Word of mouth, real estate agent, friends of the family
Areas For Improvement - None
Areas Of Satisfaction - Everything was perfect. They were organized, on top of projects, and did everything very quickly. We needed to move in by the 1st, and they figured out a plan so the rooms would be painted, and floors would be done before the furniture was in. I'd be reminded of projects they were going to do, and they stayed in contact with us daily. I was told of plans and when the work was going to be done and when we would expect people in the house. Blown away with everyone who worked on our home.
Remodeling Concerns - None
Recognized Excellence - Everyone was so amazing, so it's hard to pick out anyone in particular. Everyone's work was flawless and carefully done. However, Mike was fantastic to work with. He went above and beyond, texting me photos when a part arrived, damaged. We worked out the issue, and he immediately was on top of it. He's extremely good at what he does, knowledgeable and just as importantly, friendly and easy to deal with. He listed to us, we never felt like he was blowing us off or that he knew better. Our dog loves him, too, and she's kinda bratty.
Additional Comments - Thank you for everything you have all done to make our house a home. Without any of you, I'm sure you wouldn't have such a solid team. Each of you played a strong role in pulling everything off. I know we didn't have a ton of work done, but we never felt like because it was a small project, you treated us like more of an inconvenience. If we ever need any work done in the future, we will absolutely be using you!
Lead Source - Word of mouth from colleagues.
Areas For Improvement - At every stage and in every aspect of this project, Bergeron exceeded my expectations.
Areas Of Satisfaction - The quality of the final product, the responsiveness of my concerns, and their flexibility and understanding.
Remodeling Concerns - Given the breadth of the project as it involved three floors of our house, we were concerned about the integration of the changes and additions and the quality of the work. Bergeron nailed it (if I may be so trite).
Recognized Excellence - Jerry has been amazing since day one. Rick was a patient and knowledgeable project manager. Kevin & Fred's carpentry craftsmanship was superb and, again, exceeded all my expectations.
Additional Comments - When an error by the architect was discovered, Jerry Kuntz and his team came up with a solution at no cost to me. Their attention to detail at all stages was greatly appreciated.
Lead Source - Westborough TV recommended GM Bergeron
Areas Of Satisfaction - The customer service was excellent
Recognized Excellence - Bigfoot, Rick and Mike were excellent. I have already recommended Bergeron to other businesses.
Lead Source - We knew about their reputation
Areas Of Satisfaction - The room overall looks great and is exactly what we wanted.
Recognized Excellence - Ye, Rick was great. He addressed all my concerns and always check with me. I also want to mention Fred and Kevin. Everyone was great!
Additional Comments - Everyone who has seen the new room loves it. Especially the woodwork and how it blends the old with the new. Great job!
Professional & Organized - This was one of the strengths of G.M. Bergeron that led to them being selected for this project.
Likely To Recommend - I have already recommended G.M. Bergeron to several of my neighbors.
Lead Source - Was referred by a friend
Areas For Improvement - There were no areas that they fell short of my expectations.
Areas Of Satisfaction - The quality of the work and the communication. When there is work inside the house, it disrupts the whole family. Rick was excellent in letting us what was going on and responding to questions during the project.
Remodeling Concerns - Concerns were about getting value for the cost of the project. Given how easy it was to work with the team at G.M. Bergeron, these concerns were address through good communications.
Recognized Excellence - Fred and Rick were both exceptional during the project. Both were professional, friendly and responsive during the entire project.
Additional Comments - Overall, we are very pleased with how the project went. We are looking forward to our next project and working with G.M. Bergeron again!
Lead Source - We had used them for a prior project.
Areas Of Satisfaction - Quality work
Lead Source - Internet add.
Areas Of Satisfaction - Every detail in building home and supplies first rate.
Recognized Excellence - Bigfoot. Rick. And Fred.
Additional Comments - Would recommend to all.
Areas Of Satisfaction - All
Recognized Excellence - Fred
Employees Professionalism - Definitely a 4!
Clean & Safe - Definitely a 4!
Lead Source - I heard about G.M. Bergeron, it was a great relationship. It was open. I was able to reach out to them and they reached out to us. Anytime we had a problem it was quickly resolved.
Areas Of Satisfaction - I was most satisfied with the communications and the quality of the work.
Remodeling Concerns - We were concerned about the hidden unknowns once they opened up things and got into the floors and walls. They properly addressed that when they did.
Recognized Excellence - I would like to recognize "Big Foot" and Mike the general foreman for their exceptional service.
Areas For Improvement - None
Areas Of Satisfaction - Quality and communication were excellent. The Bergeron team is also very responsive and easy to get a hold of. They are good people that you can trust to do the right thing.
Remodeling Concerns - None
Recognized Excellence - Jerry, Rick, and Corinne were all wonderful to work with. They are a great team. Rick is an excellent project manager with a great attention to detail.
Lead Source - I heard about G.M. Bergeron through a referral from a neighbor.
Areas Of Satisfaction - I was most satisfied with the quality of work.
Recognized Excellence - Everybody from top to bottom did a great job.
Lead Source - This is the second job you did for us. You were first recommended by friends, Karen and Howard Dono.
Areas Of Satisfaction - Generally very responsive. Good quality of work. I feel like the employees are trustworthy which is important when you let people into your home.
Areas Of Satisfaction - Commuication
Remodeling Concerns - They were very thorough with addressing my questions.
Recognized Excellence - On site project manager Mike, was very thorough.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Gerry Bergeron & Co., Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys