I am very satisfied with their professionalism and the company as a whole.
So happy that I went with Essig Pools - they provide a great product and wonderful service (even brownies!)
ESSIG Pools was recommended to me by 3 friends who each had their Pools built by them. They all concurred that, whereas Essig's estimates were not the lowest, the construction would be done according to code, on time, according to budget. My experience proved that Essig deliver on those 3 commitments. In addition, communication has always been efficient, and easy.I highly recommend them.
Areas Of Satisfaction - I was most satisfied with the organization and professionalism. Every step of the way from design to production, was very organized. They were professional and there were no unnecessary delays or problems.
Current Referrals - I recommended them to a neighbor.
Louann helped design and facilitate a beautiful pool in a difficult location. My clients are very happy with the finished product.
Areas Of Satisfaction - I was most satisfied with the design process and Larry, the project manager. He was on site and facilitated building the pool.
Recognized Excellence - Louann and Larry were great.
Areas Of Satisfaction - I was most satisfied with the communication.
Michele, Larry, Yorlenny, and supporting staff did a great job!
Areas Of Satisfaction - I was most satisfied with sales. The sale of the pool was very clear and easy. Michele's design of the pool was perfect. I appreciated Larry handling me the way he did. He did a great job handling the project and I appreciated his timely response.
Recognized Excellence - I'd like to recognize Larry, Michele, Yorlenny, Fish, Ozzi, Carlos, and crew. I loved Carlos the plumber.
Everything was done beautiful Ly and done sooner than expected!
Areas Of Satisfaction - It was smooth from start to finish.
Recognized Excellence - Galen was great!
Areas Of Satisfaction - I was most satisfied with the finished product.
Recognized Excellence - I would like to recognize Armando he was very professional and always kept me informed.
Every member of Essig Pool's team, from the Project Manager/Salesman to the work crews, was competent and professional. Each workman knew exactly what he had to to and performed the work with the highest degree of competence & craftsmanship.
Areas Of Satisfaction - The Florida Gem plaster finish. I recently retired from a long career building multi-million dollar custom homes in Miami, and I can tell you, hands down, your plastering crew did the best pool finish I've ever seen. They are real craftsmen who take pride in their workmanship. Unfortunately, they are part of a dying breed. You're lucky to have them as part of your team. The plumbing work is also the neatest I've seen - main drains, pump, filter, and saltwater chlorine generator.
Areas Of Satisfaction - My representative at Essig. His name is Jose "Pepe" Alvarez. Zeppelin was wonderful to work with. We were slow in making decisions and Pepe was always patient and helpful. He was always timely, whether it was a meeting, a call or completing phases of the project. he brought the project in areas of time. Perhaps the best was the fact that my wife and I always felt that we were the only customers. That was the degree of attention that Pepe gave to our project. I have been so completely satisfied that I have recommended Essig Pools, with the proviso that Pepe has to be the person on the project to a neighbor and a friend.
Areas Of Satisfaction - Sales and Design process was exceptional.
Current Referrals - I have already sent two referrals your way in the new community and will continue to do so.
Areas Of Satisfaction - I was very satisfied with the design.
Recognized Excellence - Michele, Larry, Armando and Danny, they did a good job.
Areas Of Satisfaction - I was satisfied with the project management. They do a great job managing the project. They make sure everything is done on time. They get things done correctly, quickly, effectively, and efficiently. A lot of the credit for that goes to Armondo.
They are professional, courteous and caring staff. They are well organized and on schedule.
Excellent quality of pool and a great designer. Michelle designed the pool and we can't be happier.
Recognized Excellence - I would like to recognize Michelle and Larry for the exceptional service.
Superb, flawless, on time, as promised.
Recognized Excellence - Louann Leveroni, and Larry, no need to say that all the crews sent were very professional!
Areas Of Satisfaction - I was most satisfied with the great quality of the work and they were very fast.
Recognized Excellence - I would like to recognize everybody.
Essig Pools Inc. gave us an excellent service always. Despite feeling a bit disoriented at first, gradually the project was taking his way and each team did an extraordinary job! We totally recommended Essig Pools.
Recognized Excellence - We recognizes at all the teams.The workers who their work is reflected now in my back yard. The heads of the teams of course, Larry, Timmy, Elaine, Danny and the dearest Yorleny always aware of every detail and of course Frank with his amazing design.
At the beginning, there was a very unclear understanding for me of all the cost involved and there were some issues. I understand it can happen. But I was a little surprised it was almost 30 percent over cost because of all the peripheral stuff misrepresented at the beginning. There is a a lot of destruction of property and things that need to be done they did not clarify at the beginning. They did a good job on it though.
Areas Of Satisfaction - The construction was of very professional quality. They did a great job coordinating the different crews and everything within the time they said they would.
Areas Of Satisfaction - It would definitely be with the timing. They were very quick and finished the project faster than expected.
I thought Michele, Danny, and Armando were easy to work with and an extreme pleasure.
Areas Of Satisfaction - The timing of the build out process, how every fell sequentially.
Schedule - They did even before the schedule.
Areas Of Satisfaction - I was most satisfied with the efficiency, timing, and quality of material. The staff is also very professional.
Areas Of Satisfaction - The communication was excellent and the end product is beautiful.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Essig Pools Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys