Working with Essig pools was a disaster! We hired this company to build a standard pool in our backyard. They were significantly higher priced then other pool companies but we chose them because we thought they were reliable but it was all smoking mirrors. After we gave them almost a $5000 deposit they disappeared. They had promised weekly communication however after 2 months we only received one email from the “permit supervisor” stating that the permit was denied and they needed more time. To our absolute shock, when they came to our home to draw out the pool, they marked the pool in a completely different area then what they sold us. They didn’t even realize it until we told them and they apologized and the salesperson Carlos said he made a mistake. We had to show them their own plans they designed and explain what they proposed. I couldn’t believe it. Then after 3 months and not even a hole dug, we became extremely concerned. We started researching other customers and apparently they have many customers posting horrible reviews on Essig Pools. Everything from very long delays, issues with getting permits, and unhappy customers. At this point we felt we could no longer trust this company and demanded a refund. They of course came up with every excuse in the book. Their very rude sales manager Ed yelled at us and became very defensive when we questioned their lack of communication, poor online reviews, and blatant errors. We have hired an attorney to get our money back. Again after 3 months, not a single hole has been dug and we are out over $5,000 Stay away from this company if you want good communication, followup, and professionalism! 1
I am very satisfied with their professionalism and the company as a whole.
So happy that I went with Essig Pools - they provide a great product and wonderful service (even brownies!)
ESSIG Pools was recommended to me by 3 friends who each had their Pools built by them. They all concurred that, whereas Essig's estimates were not the lowest, the construction would be done according to code, on time, according to budget. My experience proved that Essig deliver on those 3 commitments. In addition, communication has always been efficient, and easy.I highly recommend them.
I was most satisfied with the organization and professionalism. Every step of the way from design to production, was very organized. They were professional and there were no unnecessary delays or problems.
I recommended them to a neighbor.
Louann helped design and facilitate a beautiful pool in a difficult location. My clients are very happy with the finished product.
I was most satisfied with the design process and Larry, the project manager. He was on site and facilitated building the pool.
Louann and Larry were great.
I was most satisfied with the communication.
Michele, Larry, Yorlenny, and supporting staff did a great job!
I was most satisfied with sales. The sale of the pool was very clear and easy. Michele's design of the pool was perfect. I appreciated Larry handling me the way he did. He did a great job handling the project and I appreciated his timely response.
I'd like to recognize Larry, Michele, Yorlenny, Fish, Ozzi, Carlos, and crew. I loved Carlos the plumber.
Everything was done beautiful Ly and done sooner than expected!
It was smooth from start to finish.
Galen was great!
I was most satisfied with the finished product.
I would like to recognize Armando he was very professional and always kept me informed.
Every member of Essig Pool's team, from the Project Manager/Salesman to the work crews, was competent and professional. Each workman knew exactly what he had to to and performed the work with the highest degree of competence & craftsmanship.
The Florida Gem plaster finish. I recently retired from a long career building multi-million dollar custom homes in Miami, and I can tell you, hands down, your plastering crew did the best pool finish I've ever seen. They are real craftsmen who take pride in their workmanship. Unfortunately, they are part of a dying breed. You're lucky to have them as part of your team. The plumbing work is also the neatest I've seen - main drains, pump, filter, and saltwater chlorine generator.
My representative at Essig. His name is Jose "Pepe" Alvarez. Zeppelin was wonderful to work with. We were slow in making decisions and Pepe was always patient and helpful. He was always timely, whether it was a meeting, a call or completing phases of the project. he brought the project in areas of time. Perhaps the best was the fact that my wife and I always felt that we were the only customers. That was the degree of attention that Pepe gave to our project. I have been so completely satisfied that I have recommended Essig Pools, with the proviso that Pepe has to be the person on the project to a neighbor and a friend.
Sales and Design process was exceptional.
I have already sent two referrals your way in the new community and will continue to do so.
I was very satisfied with the design.
Michele, Larry, Armando and Danny, they did a good job.
I was satisfied with the project management. They do a great job managing the project. They make sure everything is done on time. They get things done correctly, quickly, effectively, and efficiently. A lot of the credit for that goes to Armondo.
They are professional, courteous and caring staff. They are well organized and on schedule.
Excellent quality of pool and a great designer. Michelle designed the pool and we can't be happier.
I would like to recognize Michelle and Larry for the exceptional service.
Superb, flawless, on time, as promised.
Louann Leveroni, and Larry, no need to say that all the crews sent were very professional!
I was most satisfied with the great quality of the work and they were very fast.
I would like to recognize everybody.
Essig Pools Inc. gave us an excellent service always. Despite feeling a bit disoriented at first, gradually the project was taking his way and each team did an extraordinary job! We totally recommended Essig Pools.
We recognizes at all the teams.The workers who their work is reflected now in my back yard. The heads of the teams of course, Larry, Timmy, Elaine, Danny and the dearest Yorleny always aware of every detail and of course Frank with his amazing design.
At the beginning, there was a very unclear understanding for me of all the cost involved and there were some issues. I understand it can happen. But I was a little surprised it was almost 30 percent over cost because of all the peripheral stuff misrepresented at the beginning. There is a a lot of destruction of property and things that need to be done they did not clarify at the beginning. They did a good job on it though.
The construction was of very professional quality. They did a great job coordinating the different crews and everything within the time they said they would.
It would definitely be with the timing. They were very quick and finished the project faster than expected.
I thought Michele, Danny, and Armando were easy to work with and an extreme pleasure.
The timing of the build out process, how every fell sequentially.
They did even before the schedule.
I was most satisfied with the efficiency, timing, and quality of material. The staff is also very professional.
It was better than expected.