Areas Of Satisfaction - They exceeded our expectations on the installation, it was incredibly organized. Everything ran very smoothly.
From start to finish, the process was straight forward. The staff was exceptionally polite and knowledgable about their services and products. They delivered and installed ahead of schedule to my satisfaction. I would recommend to other homeowners.
Sales Knowledge - Absolutely.
Installers Professionalism - Exceptional.
Likely To Recommend - Absolutely. From start to finish, the process was straight forward. The staff was exceptionally polite and knowledgable about their services and products. They delivered and installed ahead of schedule to my satisfaction. I would recommend to other homeowners.
Recognized Excellence - I would like to recognize the woman who was there when I came into the showroom. They were able to provide brochures and I was able to walk through the showroom. Mike came out a couple of years ago but he was able to come back out and remeasure everything and walk through step by step. I would like to recognize the gentleman who installed the door. It was raining but they still came and installed it in an orderly fashion. From start to finish, it was seamless.
Areas Of Satisfaction - Overall, the customer service went out of the way to identify my needs and met them. There was a price point I didn't want to exceed. Mike tried to keep in my price range. He made some adjustments. It may have cut into his commission and sales but he made sure I was happy.
Additional Comments - I will be recommending EntryPoint.
Recognized Excellence - The installers - Jonathan and his assistant. They were here on time and finished ahead of schedule. And, the office staff. Everyone we spoke with was very helpful and cordial. They were responsive to our calls, emails and questions.
We are so pleased with the service we received from EntryPoint and they even went the extra mile to make sure I had my beautiful door installed by Christmas! We have received so many compliments from our neighbors and friends since our new door not only gave our home an upscale look but provided an updated entrance to our neighborhood as well.
Recognized Excellence - Yes our installer was amazing and incredibly thorough.
Recognized Excellence - Everyone was great to work with, nice, and polite
Areas Of Satisfaction - the installation guy on on time and polite, Tim who sold us the door was great. The women in the shop were great to work with and helped with scheduling the installation.
Additional Comments - They did great work and I could not have asked for more.
Areas Of Satisfaction - I am most satisfied with the initial sales process.
Recognized Excellence - David Martin did a great job.
Areas Of Satisfaction - Timely work
Superior product and quality service! Highly recommend.
The Entry Point team worked hard to get everything right; our new doors are beautiful!
Recognized Excellence - I would like to recognize the installer.
Areas Of Satisfaction - I was most satisfied with how they were being honest and clear about everything. There was nothing hidden. The product looks good. They did what they explained they would do.
Areas Of Satisfaction - I was most satisfied the installation.
Recognized Excellence - I would like to recognize Doug for his exceptional service.
Recognized Excellence - I would like to recognize Shawn and the installer.
Recognized Excellence - They all were exceptional.
Areas Of Satisfaction - They were very prompt and good at communicating. They were efficient and delivered prior to the timeline they originally gave us.
I was really impressed with the salesman's knowledge! He was able to understand exactly what I was looking for and help me resolve it! The project came out perfect! I visited the showroom, and the assistance that I got from everyone was unbelievable! I felt very, very comfortable! It was expensive, but it was worth every penny. Kristi Carpenter was responsible for communicating the status, and she did an exceptional job. She was very helpful with changes that were made! The project went off without a hitch!
Professional execution that exceeded my expectations
Entry point is exactly what businesses should be. They always did what they said and communicated well. We had a great experience with the staff in the showroom and office. The installation crew was professional and did an exceptional job. The door looks absolutely amazing. Everyone in the neighborhood has commented on how great it looks. Three days after the doors were installed, we had contractors working inside our home. They made huge scratches on the door carrying out materials. I was devastated and called Entry point. They immediately scheduled repairs and told me they would work with me if the contractor would not pay for the damages. They truly treat their customers the way they would want to be treated. I cannot say enough about the excellent service.
Recognized Excellence - Aaron and crew, Christy, Becky
Areas Of Satisfaction - Communications - for always keeping me informed and doing what you said you would do.Installation - for the professionalism and superior skills
Recognized Excellence - I would like to recognize the installer for his exceptional service, he was incredible.
The complete staff was professional, and the communication was excellent! I couldn't be happier!
Recognized Excellence - I would like to recognize Becky and Doug Randall for their exceptional service!
Areas Of Satisfaction - I was satisfied that they met my best offer with their pricing! I am very satisfied with the quality of the installation!
The representative came out and he sold me on the product. We agreed on the terms and everything. He said it would be couple weeks and they were on time. Dennis, the installer, was extremely polite, knew exactly what he was doing, cleaned up his area, and moved the old gutters. My new gutters are ju... more
Feel free to publish, I had a very good overall experience.
It is a treat to have all the windows sparkling clean.
After 6 uses of my dishwasher it is leaking. My backyard Waterhouse faucet was not installed properly and is hanging off of my house. The upstairs master bathroom floor squeaks very loud when walking as if itâ€™s going to fall in. The master bedroom carpet is not staples and easily able to lift up.... more
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of EntryPoint as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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