Areas For Improvement - None. Smart and experienced, approachable and communicative.
Areas Of Satisfaction - Besides a drama-less remodeling experience, the crew was notably clean and courteous in my co-op building's public areas.
Lead Source - Word-of-mouth referral.
Areas Of Satisfaction - The job was faced with some unknown circumstances that were dealt with professionally and without drama.
Areas Of Satisfaction - I was most satisfied with the custom wood work.
Lead Source - I heard about Eclectic Builders through a client.
Areas Of Satisfaction - I was most satisfied with the craftsmanship and attention detail .
Lead Source - I heard about Eclectic Builders by a referral.
Areas Of Satisfaction - Wonderful communication, great design input, kept to schedule, kept within budget
Lead Source - word of mouth
Areas Of Satisfaction - I was satisfied with really everything. They did what they said they would do. I liked the people I was interacting with and they did a beautiful job.
Lead Source - Eclectic Builders were referred from a friend and then I called their references.
The Eclectic team made our 6-month renovation painless and fun. Not only were they good at listening to our goals, they were able to communicate their needs and process to us. I will use them whenever I need some small, or large, renovation.
Areas Of Satisfaction - A Professional Project Manager that cares about the Customers Satisfaction
Lead Source - Recommended from tenant in my building
Very professional. Great paint and carpentry work. And very easy to talk to. Highly recommend ECLECTIC.
Areas Of Satisfaction - Workers efficient, capable, honest. Principals are highly knowledgable and skilled and communicated directly and openly.
Areas Of Satisfaction - Very good communication about expectations. Very responsive and respectful about needs of us and our neighbors.
Lead Source - Our designer.
Areas Of Satisfaction - I was satisfied with the overall quality of the workmanship. They did a good job completing the work in a tight timeline. It was only slightly delayed.
Lead Source - Eclectic Builders was referred to me by a neighbor.
Areas For Improvement - I don't think they fell short in any area. I was completely thrilled. They were great.
Areas Of Satisfaction - I really liked the Google calendar than they made to show what they were going to do and when. I liked the fact that Shaun, the main contractor, was very willing to do stuff like give me design advice which wasn't really his job. He did it well and had good ideas. He didn't just do the building, he really had a hand in the design in good way. All of the people who worked for him were nice, it was just a completely pleasant experience from start to finish.
Areas Of Satisfaction - Pleased my co-op with his courtesy and professionalism and has gone on to do other work within the bldg.
Areas Of Satisfaction - Eclectic Builders did a good job. Everyone was nice and professional.
Lead Source - I asked a friend for contractor recommendations and one of those contractors referred me to Eclectic Builders.
Areas For Improvement - None That did every thing they said they would do in the proper time frame.
Areas Of Satisfaction - Sean was very professional and was a man of his word. That is very important to me for many people today are not.
Lead Source - An exceptional recommendation from a good friend.
Areas Of Satisfaction - Eclectic Builders did a very good job and I am pleased. They came when they said they were going to come, they did what they said they were going to do at the price they quoted, and they finished when they said they were going to finish.
Lead Source - Eclectic Builders was recommended to me by the superintendent in my building.
Areas Of Satisfaction - they showed up, the work was done well and the place was kept very, very clean
Areas For Improvement - None
Areas Of Satisfaction - How it came out .. Just like my plans
Areas For Improvement - none
Areas Of Satisfaction - very happy with the way everything came out.
Communication - With Eclectic Builders, the communication began at the initial interview and the bidding process. Their total availability to answer and ask questions from the beginning carried throughout our project. Of course, it has to be a dialogue between the builders and the clients. My husband and I went into the project with Eclectic Builders with shared enthusiasm and common goals, clearly articulated.
Problem Resolution - A complicated renovation — floors, equipment, plaster, electrics — will always have hiccups: Mostly in the area of suppliers not delivering goods such as tile or ovens on schedule. Eclectic stayed a step ahead of these kinds of interruptions. If something didn't arrive to begin Task A, they immediately switched to Task B. They lost no days because of "unforeseen events," and we lost no sleep.
Clean & Safe - Skilled craftspeople keep their tools and their workspace organized, clean, and efficient. During our 6-month-long renovation, the Eclectic team was always in motion — accomplishing the task at hand or tidying up and making ready for the next task. It's the way I work and I appreciated the standard they adhered to.
Employees & Subcontractors - Add "nice and enthusiastic and fun" to that list.
Areas Of Satisfaction - At the outset I had a strong vision of what I wanted from the renovation — and a specific design that I had sketched out. Elcectic Builders satisfied my vision and took it further. They had the expertise to guide my concept to make it function and look better, in addition to being safe and long-lasting.
They are very professional and understanding. The quality of work is professional,nice, and neat. They are prompt and on time.
Excellent service to the satisfaction of the customer.
Great communication and coordination with office staff. All very professional and buttoned-up. Work crews show up when they say they will, and do a great job, including areas of house that are very high/hard to get to.
Expert work, planned and done by professionals. My Deck coordinated with four other local providers (electrical,HVAC,flooring,roofing) to complete the job. Great, personable customer relations and follow up. I do not hesitate to recommend them.
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When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Eclectic Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys