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They did an excellent job helping us through the insurance claim process and getting the job set up. The overall appearance when completed was very good. The installation process was very unorganized from my perspective. I would have given a higher overall rating if not for the installation debacle.
Outstanding job by the installation crew. Would have them again. Highly recommended.
Our painting job was extensive and they gave us a schedule and adhered to it well with a pleasant, hardworking crew. Our only issue was their lack of skill in doing a striping in the entrance hall with two paint finishes. It was resolved. I would suggest that the crew who did the specialty painting... more
Ravinia Plumbing is always professional, courteous and knowledgeable. We have confidence in them and their ability to take care of any problem we have.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of E. Reiner Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys