I believe the firm was going through some management changes during my project. My Trex deck is beautiful and was well done. However, I did not feel I was treated with respect by the management or sales personnel for the ancillary items and some additional projects. My communication was dismissed, their ancillary designs were flawed (including replacing insulation. water and soil management, site cleanup, and availability to match existing materials on change order items - e.g., paying for nonexistent materials), and record-keeping was not professional. Overcharges showed up several times. And, site work was don't done efficiently, requiring crews to reinstall materials. In my opinion, and with project management experience, professional, competent project management is missing from this firm. They need a skilled, present, and qualified project manager to work with clients and ensure proper communication, scheduling, and design with their fabulous work crews - not last-minute emergencies being managed by CB leadership and sales who claim they know nothing about the construction details. Toward the end of the project, poor planning and communication (listening or reading) became emergencies and cram downs when my work and deadlines were not considered. They need to build trust, reduce confusion, and last-minute "urgencies" to maintain their reputation. The work was not complete. They wanted to leave it as warranty work. If they can't deal with smaller items in two and a half months, I question the quality of their warranty.
Everyone involved in our project, from our 1st meeting with our salesman (Brian), to the design team, project manager and everyone else who worked so hard (especially Dave), as well as hired contractors, treated us with the utmost respect. We had our home under construction for over 6 months and I never heard anyone get upset and never heard one inappropriate comment or swear word come out of anyone's mouth (very impressive). Every crew cleaned up at the end of the day. We challenged Custom Built with some special needs on our project. We had a few hiccups along the way, mostly on our part, but Custom Built dealt with them and made sure we got what we needed.
We have already referred to a friend who has hired CustomBuilt for a basement project
Most amazing experience, starting with Brian, he was truly the best, made the process amazing, as for the production team, and ones who built the deck, respectful, polite, hardworking, they listen, go way more than the extra mile, I will always use them and spread the word constantly
The quality, friendliness, and cooperation were superb!
Quality work with nice workers and they left a clean job site.
Excellent design process, quality materials, good workmanship.
They are fabulous.
Custom Built staff was friendly and they followed through on their commitments. They are a well organized company that utilizes technology and personal touch to get the job done.
end result is wonderful. Management of the project by Custom Built was invaluable.
Went quickly and smoothly. Crew stayed on work until completed.
I now have a beautiful, professionally-built deck!
It was a high quality, and transparent service and installation.
The initial design phase took into account my wants and advice from the design agent. The construction crew started earlier that expected and used quality materials. The demolition of the old porch structure and the new construction took only three days. The crew cleaned up the work site at the end of each day.
They were really good and efficient.
We hired Custom Built to design and build our deck. They exceeded all expectations! The entire process went smoothly. The steps were explained upfront. We presented ideas and sent pictures of what we wanted. They presented multiple design options and we chose one. Supplies were ordered and as soon as supplies arrived, our deck was quickly built. We were updated every step of the way. It was done far ahead of the anticipated schedule. Everybody was professional and the process was efficient and flawless. We highly recommend them and will absolutely use them again in the future.
I hired Custom Built to demolish my old deck and put up a new one with Trex decking material. The design crew and construction crew were EXCELLENT! Friendly, and did a great job. I am SO happy with my new deck! The design crew met with me three 3 times for 2-hours to show me what they had come up with as a design, and to ask about any changes I wanted to make. So thorough! And they kept in touch with me regularly. Custom Built was an excellent choice for my new deck. People who've seen it have said "It's gorgeous!!"
I would not hesitate to recommend them to a friend. They were good to work with, competent, and professional. I got exactly what I wanted. The end result is beautiful, functional, and meets our needs.
Projects are not complete yet.
Professional and QUICK communication! Tough to find excellent work in this field. Super happy with the results of my deck :)
We were very satisfied with the final product. The process was a bit clunky but I think Covid had a lot to do with the timing of things. We are going into second phase and hope the coordination between contractor is smooth so the project gets finished without too much interruption
Recognized Excellence - I would recognize the installation manager, as he was very professional, and I still am very pleased with him.
Areas Of Satisfaction - Generally speaking, it was a pleasant experience.
Recognized Excellence - This is the second time I've worked with Dave on projects, he does a great job. Everything is very clean and there's good communication about the project. He asks good questions and points out various items to make sure you're getting things the way you want them.
Additional Comments - I'm very happy with my project and will get a lot of use out of my covered patio.
Recognized Excellence - They were all good!
Areas For Improvement - They did not fall short in any area.
Areas Of Satisfaction - They are always very good with their craftsmanship and everything! We have used them for many years.
Additional Comments - They did a really good job!
The work was begun and completed within two weeks, with which we were very pleased. The installers were not only professional and knowledgeable, but also very efficient. I couldn't have asked for a better job.
Types of work - We had the furnace replaced, AC replaced, and a new water heater installed.
Areas Of Satisfaction - Exceeded in all areas. I am sure the items we had installed significantly reduced our utility bills. With the installation of a drop ceiling and panel lighting, the basement went from "dismal dungeon" to a bright open area with no dark corners.
Everyone should try to utilize home insulation, it is absolutely awesome.
The experience was great because of the installation crew. They went out of their way to make sure they didn't dirty up my house during the installation. The quality of the work they did installing was great. My neighbor who lives next door was watching them on the outside and he was impressed with... more
Heather was great to work with. She listened carefully and provided options that reflected my tastes and needs. After we finalized the design, she reached out to the local Kohler Design Store to connect them to me so I could see the actual products and get quotes. I highly recommend this service.
Steve and Mitch were very prompt in getting out to resolve any problems that I had. I really appreciated that since I have recently been widowed. They tried to make it as easy for me as they could.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Custom Built Design & Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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