In the build process now. Signed a contract in July 2020 after a very helpful and efficient planning process with Michel, Steve and Dave. Very pleasant people and responsive during the pre-sale process. Was quoted a 10 month build process but what wasn't clear is the 10 month build time is from the time the foundation is poured. So, all permits, lot prep and basement floor/concrete wall installation is "off the clock". Today is 8 Jan 21, our lot is cleared, the house staked and the rough gravel driveway is in. Still waiting on basement excavation. The build clock hasn't started ticking. My wife and I have a bet on completion date. I picked NLT Dec 21 (17 months from contract signing). She picked NLT Mar 22 (20 months from contract signing). I'm already getting nervous about the bet.... I'll update this periodically if allowed so readers can get a sense for build time. This is our third time building a custom home. I'll upgrade to 5 stars if I win the bet!
Craftsman made the process from start to finish very easy for me considering I had never done anything like this before. They were very welcoming to my ideas and very helpful with every aspect from finding land to picking the materials for the house that will flow appropriately throughout.
Easy to work with and knowledgeable staff
Likes & Dislikes - We really like the quality of the home and the friendly service that came with Craftsman Custom Home Builders.
Recognized Excellence - Charity, Joe, Steve and Randy were all very helpful during the process of building our forever home.
Areas Of Satisfaction - The service provided by Steve was very punctual.
Additional Comments - They made it a very enjoyable process.
I am very happy with them.
Areas Of Satisfaction - They exceeded with their communication with me. It was very well.
Recognized Excellence - Randy got back in contact with me very quickly when I needed him. He is personable and easy to work with.
Recognized Excellence - Joe Steve charity randy
Steve, Joe, and Charity were phenommial to work with. No matter the extent of your issue, they are on top of it to make it right ASAP. The house is beautiful and we absolutely love it. Thank you all for making our dream home a reality!!
Rather than leave a poor review, we will bypass this.
Areas Of Satisfaction - I was most satisfied with dealing with the owners, Joe and Steve. The office was also easy to deal with and took care f problems quickly as well as resolved them.
Additional Comments - Overall, we are happy with the house and the quallity of the build. We would recommend them to build a home.
It was a very good building process. They were easy to work with. Their quality of work is really good.
Areas Of Satisfaction - I was most satisfied with being able to ask questions and resolve any issues that may have come up in a very fast and reasonable time.
Recognized Excellence - I would recognize Joe Heffler for exceptional service. It was easy to contact him anytime. It was easy to get in touch with him and he helped to resolve any issues we had.
Areas Of Satisfaction - It was great to work with Craftsman Custom Home Builders. They are wonderful with communication. They are quick to respond to questions and concerns. The initial process we had to go through many plans with Joe. He had enormous patience with us, and was helpful making our decisions.
Current Referrals - One person I have already shared Craftsman Custom Home Builders with them. I will be most happy to refer others as well.
Recognized Excellence - All of the management staff are terrific. Joe spent lots of time with us. He was helpful in resolving some issues. Charity was talented and had great design insight. Steve, the construction contact, was exceptionally good to work with. The gentleman who did the finishing work, Randy would listen to what we had to say, and resolve some things. The people we worked with made the project much less stressful.
Additional Comments - I found Craftsman Custom Home Builders an outstanding company to work with. I will certainly send people their way.
Most personable, efficient way of building a house, we really enjoyed working with them, and recommend anyone wanting to build to go the Craftsman Custom Homes!
Areas Of Satisfaction - The planning at the beginning and budgeting was on point, that helped the whole process go smoothly.
Current Referrals - We have recommended and passed on their information to several people through social media.
Recognized Excellence - Joe for being professional in a difficult situation with our land developer, and Randy our on sight guy for being so patient with all our questions.
We were very satisfied with them building our dream home.
Areas Of Satisfaction - I was satisfied with their personal service from beginning to end.
Recognized Excellence - Steve and Joe were great.
Additional Comments - The quality was better than most builders.
Areas Of Satisfaction - I was most satisfied with Craftsman Custom Home Builders because of the design. They made suggestions to make sure it worked better for us and our needs.
Recognized Excellence - I would like to recognize Charity for helping us make the selections for our home. Even when the options we choose were discontinued, she was able to help us make new choices.
Areas Of Satisfaction - The showroom made the process of choosing our options very easy.
Recognized Excellence - Steve, Joe, Randy and Charity were all very helpful and made the building process a good experience.
The team at Craftsman was very knowledgeable and responsive during the process before we broke ground, during construction, and all the way until today, almost a year after our home was completed.
They did everything exactly the way they said they would do and came in under budget. I was very satisfied with the craftsmanship, the work, and the time in which it was completed. I couldn't really ask for anything better.
Areas Of Satisfaction - I was most satisfied with the whole process, it couldn't have gone any easier than it did. I don't really think they need to improve on anything.
Recognized Excellence - I would like to recognize Joe and Steve, they did a fabulous job. It was just an excellent job.
Recognized Excellence - I would like to recognize Steve Ellis for his exceptional service.
Recognized Excellence - I'd like to recognize Randy.
We have used them twice. They built our house and then did an addition to it. We rely on them for advise when we have other construction projects that they wouldn't be working on, they have so many recommendation and they are very good.
Areas Of Satisfaction - My wife and I really like Joe and Steve, they are very qualified in what they do and I am so pleased to see they are exceeding in the area.
Recognized Excellence - We would like to recognize Joe, Steve, and the office staff for exceptional service. They are good people of their word.
Areas Of Satisfaction - I'm satisfied that I was always able to talk to Steve. When I called for him on the phone, he never neglected to call me back the same day. I do love my fire place.
Additional Comments - I'm thoroughly pleased with my new home.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Craftsman Custom Home Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys