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The technician misdiagnosed our problem and failed to fix it correctly, instead recommending an expensive and needless part replacement. We feel we have been completely taken advantage of.
Mike Bongiovanni went above and beyond our expectations. He was highly professional.
Fantastic experience with them as a subcontractor. Hopefully we'll never have a need for these types of repairs in the future, but if we do I hope to go with them again.
I had used Brothers several years ago to put a new roof on my house and would not even consider calling anyone else
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Coleman Home Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys