Mario & his team went above and beyond for us yesterday when they relocated our hot tub from southern IA to Des Moines! In freezing weather, they did everything necessary to get the tub up & running. We’ve had a pool & now the hot tub from CIPS and would recommend them wholeheartedly. This type of service you rarely see anymore.
I love my pool store! I wouldn’t go anywhere else. I’ve been a customer for the past 3 years. The staff is very knowledgeable and helpful everytime I need help maintaining my pool. They always know exactly which products I need to purchase to fix my pools chemistry.
Everything far exceeded expectations! Mario and crew completed the pool ahead of schedule and on budget. They continue to provide training and support as we learn how to take care of our pool.
I am very pleased with the employees and they handled all things in a timely manner. They were also very professional and courteous.
The guys were amazing from start to finish. This is the best shower I have had since I moved into our home 5 years ago, truly hotel quality. I can't say enough nice things about how the crew treated my entire family.
The sales person was very knowledgeable and communicated well. The instillation crew worked very efficiently completing the instillation a little over two hour for the house and large shed.
There were there when they said they would be , stayed in contact with me the whole time to see how things were going!
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Central Iowa Pool & Spa as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys