Our salesperson was helpful and efficient and the installers were wonderful.
Very pleased with the windows , doors and installation! Made an amazing difference in the appearance of the house!
Their installer does a great job.
Recognized Excellence - The installer and his co worker are truly some amazing people to have had the opportunity to meet and associate with, they left no stone unturned we were so happy with our windows, I am so glad I choose capital instead of the other companies I contacted..
I have used them before and I like their quality of work.
they do great work! this is the 2nd time i've contracted them, great each time.
They did great work and it was on time and very professional.
The product seems to be very good and the quality of the work is good.
I'm really satisfied, very satisfied.
I am impressed with the professionalism this company offered. They came in gave me a fair price for materials and labor. The installers were very considerate of my home and cleaned up after themselves. The work was done within the time frame we agreed upon. I would highly recommend the company to others.
Excellent to work with.
Value - It was a little more expensive. It was better quality than the less expensive window company that I used before. They definitely did a better job than Window World.
Areas Of Satisfaction - I was very pleased that there were no delays. They stuck to their schedules, he showed up when he said he would, and everything went very smoothly.
Recognized Excellence - Alan was great to work with. The installer was exceptional!!!
Very satisfied with the other overall outcome. Much less hassel than I expected and they were very flexible with scheduling.
Excellent Windows and installation. My home is noticeably more efficient.
Areas Of Satisfaction - The quality of installation was excellent.
Areas Of Satisfaction - I was satisfied because they did what they said they would do. They were a little bit behind on the date but we understood with the weather. To me, they were perfect.
Recognized Excellence - Installer was very experienced and skilled.
Recognized Excellence - I would like to recognize the technician for his exceptional service. He did a really good job, and he made it comfortable coming into our home. It was a good interaction.
Recognized Excellence - The installer was great. Very courteous and was understanding of our dogs and their excitement.
I am very satisfied.
Communication - They were very professional.
Areas Of Satisfaction - We're very happy with their fantastic work. We got what we ordered from them and they came in a professional way. They look great!
Although we definitely needed to have our windows replaced we were reluctant to get involved in such a huge project. Companies these days rarely do what they promise. We are thrilled to be able say this company did everything they promised. Alan knows his product and has an easy going no pressure selling technique. He has an excellent staff. Hope in the office is super friendly and helpful and his installers Tim and Austin are top notch and work extremely well together. They came and went with no mess for us to deal with. We love the windows, and can absolutely tell a difference regarding the energy saving effectiveness. We couldn’t have asked for a better experience. Now if the windows only came in a self cleaning option. Thank you Capitol Window and Door.
Areas Of Satisfaction - the expertise of the staff...the installers' knowledge and experience was greatly appreciated.
I am very satisfied.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Capitol Window and Door as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys