At CRC Builders, the safety and well-being of our employees is always our priority, and we recognize the important role we play in providing our employees with a response plan for infectious diseases solutions during this critical time. We are actively monitoring the COVID-19/Coronavirus situation and taking steps to help keep our communities safe.
All of our office staff are working from home and have adapted greatly. Even though the majority of our projects are outside and in the open air, we are insuring that our field workers keep at least six feet of social distance, wash hands prior to eating lunch and per the recommendations per the CDC. https://www.cdc.gov/coronavirus/2019-ncov/prepare/prevention.html .
We have a team dedicated to our response to this pandemic and have Business Continuity Plans to ensure the continuation of services. We are closely monitoring updates from the Center for Disease Control and the World Health Organization regarding COVID-19. We will continue to seek guidance from these agencies, public health officials, government and local agencies on an ongoing basis.
Areas Of Satisfaction - Great customer service, quality of work and workmanship!
I would not hesitate to use them again. I was very happy with the quality and Jim's guys were great to work with.
Areas Of Satisfaction - Jim is a very good communicator. He kept us up to date and told us about any hiccups that arose. He kept things moving forward, his guys were always there on time and he was a pleasure to work with.
CRC Builders saved our bacon and restored our house's structural integrity, and its environmental envelope ...we are also now waterproof again! ...as an encore, they identified the numerous shortcuts that the previous owner of our house had taken when doing (undisclosed) remodeling and now we know what additional work has to be done to get our house back to where we were "sold" that it was at! CRC Builders has a skilled, friendly and highly professional team and roster of subcontractors - they are welcome at our place anytime!
Areas Of Satisfaction - Thoughtfulness, attention to detail, work quality, ease and completeness of communication.
Areas Of Satisfaction - Castle Rock is very customer service oriented, listens well and creatively adapts to changing customer ideas and design specifications in a cost-conscious manner. They recommend creative solutions that fit the budget and make sense from a design objective and project-completion perspective. Also, the crew is very buttoned up, professional and the job-site is always left in pristine condition between visits until the project is completed.
Wonderful service!! They did a great job on my bathroom remodel and kept it clean and organized the whole time. I was very impressed with the whole process, we will definitely use Castle Rock again for our next projects.
They were knowledgeable and professional.
Areas Of Satisfaction - Castle Rock Construction was timely with the project.
Additional Comments - They did an excellent job remodeling our kitchen.
Castle Rock deserves a 4 star rating for its professionalism and dependability. Jim Pitcher's attention to detail and aesthetic expertise was evident in every stage of our renovation project, resulting in an enjoyable and gratifying experience.
Areas For Improvement - They met all expectations, 95% of the time.
Areas Of Satisfaction - I was pleased with their professionalism.
I think Castle Rock Construction is made up of friendly and reliable people.Jim was especially easy to talk to. I would recommend Castle Rock Construction to anyone that is looking to have work done.
Areas Of Satisfaction - We really liked the people working at the site. We trusted them.
Overall, it was a great experience. I look forward to doing my bathroom with Castle Rock Construction. I am very pleased with the service I received from Castle Rock Construction.
Areas Of Satisfaction - I am overall satisfied with the whole process; it was a great experience.
We were more than satisfied with the workmanship and the timely manner in which it was carried out. We would have them back for another project in a heart beat.
Areas Of Satisfaction - Arrived at the job site on time and on schedule. Left the area clean. Happily answered all my questions. Polite and courtious.
Areas Of Satisfaction - I was most satisfied by the owner's knowledge and his availability to address problems in person.
Additional Comments - Castle Rock Construction is a great company. I'd have them again.
Areas Of Satisfaction - Easy to work with.
Professional and on time. Very helpful in resolving any issues that came up. It was during the rainy season and his crew was here to make sure we had no water damage. no extra cost.
Areas Of Satisfaction - Attitude of pleasing the customer. no arguments
Castle Rock Construction is a quality company with quality staff. Our home remodel and new kitchen came out perfectly, with-in budget and on time. We look forward to working with them in the future.
Expertise - We do not have a typical house because it is 4 stories. We asked Castle Rock to remove some large walls to open up our family room and living room. After having 4 other companies bid the project, it was obvious that Jim Pitcher knew how to remove the huge beams and replace them -hidden in the ceiling without my house falling down. Other companies that bid the project were unsure of how to do that part of the project. Castle Rock opened up my living spaces beautifully.
Professional & Organized - They were very organized- clean and neat! The crew that came to my house daily were so professional and careful not to intrude on our space as they worked on our home. It made it easy to co-exist in our home throughout the project.
Schedule - YES! This is important because it would have been hard to have this project drag on and on. They finished in 4 months as agreed upon.
Budget - We worked carefully on the budget - as most people do. Jim Pitcher helped us remodel our home- add a new room, remove walls and build a dream kitchen. We added and changed a few things along the way and Jim was so fair and easy to work with when we needed to watch costs. Wonderful experience!
Construction Quality - It is all fantastic!!!!
Communication - Jim sent e-mails with pictures of ideas for my tile, windows etc...He called and I called him- often! I also saw him daily. He was available always to answer a question or work on an idea for my remodel.All of Jim's staff were amazing! It was a pleasure to see them daily. They became like part of my family.
Problem Resolution - Yes - it was all so easy it didn't seem like we had any problems.
Clean & Safe - It was perfect!
Employees & Subcontractors - Fantastic!
Value - We did get all that we wanted- and stayed in our budget.Jim helped with that.
Trust - I know that they follow through. I know that if I have a question or concern about any of their work, that they would be here to address it.
Likely To Recommend - YES!!!! Castle Rock Construction is a quality company with quality staff. Our home remodel and new kitchen came out perfectly, with-in budget and on time. We look forward to working with them in the future.
Areas For Improvement - None- I would want to work with them for any and all projects we do in the future. I see no need to even bid our next project out with other companies. Castle Rock will do it well, at a good price, and it will be fun.
Areas Of Satisfaction - We have the house of our dreams now. We are satisfied with all of it. But a real advantage in using Castle Rock is Jim Pitcher. He has an eye for details and beauty. He is smart and careful. His staff has the experience and know how to do the job well.
Lead Source - We heard about them from Direct Buy. We bid our project with 5 builders. One had no clue how to do the more difficult aspects of our project. Two of them came in with really low prices- TOO LOW- it was obvious that we were not going to get the end results we wanted and the quality we needed.The last two bids were both wonderful companies (one was Castle Rock). We selected Castle Rock because we could see that Jim understood our project, had the expertise to do it, he was so professional, and he listened to us. For example. My husband told every builder that we wanted LED lights in all of the remodeled areas. Only Jim listened and included that in his bid. Now we have the LED lights and our electricity bills have gone way down!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of CRC Builders, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys