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Hudson Valley Sunrooms really came to our rescue. We had been left hanging by others. Hudson Valley came and thoroughly inspected our situation and came up with a satisfactory solution. We have completed our business with them and are very satisfied with our results. We will definitely trus... more
My experience was excellent. However there are 2 issues that need to be addressed: 1- Returned a Nest Thermostat . How do i receive credit. 2- The work was completed with satisfaction ,but i will need a few weeks to confirm the new furnace is woeking to my satisfaction.
I was pleased with the men who replaced my gutters and installed mesh guards on the gutters. I would have liked pictures taken of the mesh guards after installation. Its difficult to comment on things you cannot see. This could become a common practice so consumers are more fully aware of what was i... more
We just had Darren and his staff paint our kitchen. Their work was excellent! They took away our cabinetdoors and the doors came back feeling and looking as smooth as glass! Darren answered the phoneevery single time I called him...The best part is that I had forgotten that I had given him a depo... more
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of CNY Home Renovations Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys