I actually did not have enough damage to require a new roof. The young man, Igor, who did my inspection was honest enough to tell me this. Very professional. I will be calling Igor for future roofing problems.
Gutter replacement and fascia repair project was done well and communication was clear and prompt. Competitive pricing and would use them again and recommend to friends.
They did an excellent job repairing my very broken gutter! Extremely professional and respectful for me and my property. Will definitely contact them again for any roofing or gutter needs.
It was very easy for me. I think they did a real good and I am very pleased.
Built to Last Roofing rep was polite and professional. They did a good job and are fairly priced. Would definitely recommend.
A great company, with a great reputation. I will recommend it to everyone.My neighbor did his roof with them also. They recommended me to sign the lifetime warranty, and I did. so HAPPY.
Recognized Excellence - Vadim was very professional.
Areas Of Satisfaction - Overall, the company did a good job.
Recognized Excellence - I would like to recognize Val. He was great to work with.
Areas Of Satisfaction - They met or exceeded my expectations with communication.
Areas Of Satisfaction - They met my expectations.
Additional Comments - They replaced a roof.
Second time my roof had to be replaced due to hail damage the first time I used SL Nabors I didn’t make a mistake this time .....what a difference I wish I had known about Build to Last great service and true professionals
Recognized Excellence - Vadim is outstanding. I can’t wait for my next hail storm to call him
Built to Last Roofing's representative was punctual, responsive, respectful, highly recommended, and informative. I am very likely to utilize Built to Last Roofing services in the future.
Areas Of Satisfaction - I was most satisfied with Val's communication skills.
Recognized Excellence - I would like to recognize Val for his exceptional service.
They are superior.
Areas For Improvement - None at all.
Areas Of Satisfaction - Their promptness
Recognized Excellence - Val. I can't remember his last name.
Areas Of Satisfaction - I was most satisfied with Built to Last Roofing because they were available whenever I called them and they followed up with my Insurance adjuster.
Current Referrals - I have already referred a friend to Built to Last Roofing.
Recognized Excellence - I would like to recognize Vadim the sales person for exceptional service.
Vadim and his team were professional, honest and finished the job quickly. They worked directly with our insurance adjuster. Vadim was present for every insurance adjuster inspection. I would highly recommend Built to Last Roofing for anyone that needs a new roof!
Areas Of Satisfaction - The timing was good and the job was done quickly.
Recognized Excellence - Dean was good but the communication could have been improved. His manager already reached out and discussed that with me. I feel like I'm being heard.
I had hail damage from this past year. Built to Last Roofing replaced my roof and gutters. Additionally, I inquired about painting the house as well. I worked with the project manager, Vadim Vostrikov, to coordinate the color selection for the roof, gutters, and painting. He had all the samples for my selections.
Areas For Improvement - Nothing that I can think of.
Areas Of Satisfaction - Their coordination was terrific. The weather was an issue which made coordinating these 3 services difficult. They stayed on top of things and used the time in between bad weather episodes efficiently. The teams for the roofing, gutters, and painting were friendly and on-time. Cleanup was excellent! It looks like I have a new house!
Areas Of Satisfaction - The salesperson was on site the whole time, work was neat, and gave me several options. Everything he said was 100%.
Current Referrals - I already recommended you to 5 people.
Recognized Excellence - Val was exceptional.
Areas Of Satisfaction - Excellent customer service
Professionally done, on schedule and timely response.
Clean & Safe - They cleaned up when they were done and they also showed up days later to clean up some more.
Areas For Improvement - They didn't fall short of my expectations. They exceeded my expectations.
Areas Of Satisfaction - They worked with me very professionally, and I would not worry about having an issue with the company. They did the whole process very well, made me feel comfortable, and I didn't need to do anything.
Current Referrals - I have told my neighbors about Built to Last Roofing, and I will continue to tell others about them.
Recognized Excellence - Everything was done in the timeframe that they told me that they would do it. The quality of the job was good, and they made sure it was as clean as it should be. I had a concern about something on the patio, and they were responsive to my need.
Additional Comments - They should just keep on doing what they're doing. I would recommend Built to Last Roofing to anyone.
We were very pleased with the job done. Thank you
Areas For Improvement - They did overall a great job
We had some challenges with the process, but in the end, the job was done very well.
Areas Of Satisfaction - Quality of materials, workmanship. The roof installers were incredibly fast and the fence installer does amazing work. The painters were very meticulous.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Built to Last Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys