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I feel all services were top quality.
Try and be little more cautious with cleaning up the nails. Other than that, they did a great job!
Our rep was knowledable and nice he was fast to respond to any questions. Our installation was done correctly however we had 15 windows and 1 sliding door replaced all in one day. Window nation only sent two people to do the whole job. It took them 8 hours. The day of installation it started raining... more
Ryan, my salesman, was available for me to contact anytime (24/7) by text or call. This was very helpful.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Brandt Home Improvement as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys