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Good attention to detail on the roof and siding updates. Excellent follow-up on communications. Most important of all, the house looks great!
Brian was wonderful to work with. He was on time at our first meeting for a quote. Each day they started on time, keep my home clean while working, Daniel did a super professional job in his paint work. I will definitely have FreshCoat of Beavercreek back to paint again.
I think the company did a fabulous job but I think they could do better with color.
I am very hard to please and they went overheard. They pleased me well.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Boyd Restoration Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys