I appreciated that Bluestem took the time to understand what I wanted and let those conversations guide the project and recommendations made. The communication was excellent. I'm not an expert in building but they always took the time to explain things I wanted to understand better. Any issues were addressed in a timely manner. I really liked that they explained the options but also shared their professional opinions - that made it easier to make informed choices and not dwell on questions for too long. My project started during the uncertainty of the pandemic and they were flexible and conscientious as we figured out how to navigate the project.
Bluestem did an excellent job for us from start to finish. Exceptional service and follow up.
I have been recommending this company to everyone I know. They were so communicative, responsible and great problem solvers. All the staff were very personable. They sincerely cared about you and your project and getting it right for you. They stayed on time and budget. They were also flexible when I wanted something added. They knew what your goals were and remembered them. They kept their eye on the ball that you described. It was so nice not to have to worry about someone ghosting you or dropping the ball like is usual in this industry.
The design and implementation team was great. The high-level estimate provided before we signed up was probably half of what the actual cost was. I don't think it was intentional but my guess is Timothy is out of touch with what actual costs are today. Push to get the right level of estimate and detail you need for everyone to be confident in the price for the scope
I have already recommended Bluestem to a few colleagues and friends!
They were responsive and professional!
Really nice hardworking staff. Committed to customer satisfaction
This is the third major house remodel project we have completed and have worked with Bluestem on two of the three. The experiences with Bluestem have been superior to our interaction with other design build firms as well as interactions with other contractors on smaller projects. The comprehensive "A to Z" process with Bluestem makes a significant difference in the over all experience as well as the quality of the end product. The success of our projects with Blustem have been predicated on a relational reality rather than a simplistic transaction or punch list. Because of this relationship, we have significant confidence in the Bluestem team knowing that they are supporting our goals and watching out for our best interests.
Areas Of Satisfaction - We really, really like the design, and we were really happy with the level of their responsiveness to things.
Areas Of Satisfaction - They were very neat and the work was excellent.
I have already recommended!
Areas Of Satisfaction - Attention to detail, responsiveness, willingness to get it right at all times.
Additional Comments - Hope to re-engage in a few years to re-do our second floor.
I have been recommending them!
Co-Construct - Co-Construct is effective and efficient, and my team at Bluestem was wonderful about helping me learn to use it.
Production Organized - The team - and everyone at Bluestem I had any contact with - were pleasant and personable, and quite helpful.
Production Communication - I have so appreciated that no one ever responded defensively to any questions or concerns, but always answered straightforwardly - and the answers and/or explanations always made sense.
Crew Organized - Wonderful - even my neighbors were impressed! The workers were courteous and respectful; there was no yelling, radios were kept to a reasonable level, and any “detritus” that got into a neighbor’s yard was promptly and appropriately disposed of.
Construction Quality - Clearly, excellence is the goal Bluestem strives for - and achieves - in every aspect of their work.
Problem Resolution - They were always straightforward and helpful, and responded promptly - even if just to let me know it might take some time to resolve an issue.
Schedule - They have been right on schedule!
Value - I am so glad I went with Bluestem for my remodel!
Areas Of Satisfaction - At every stage of this long process, Bluestem has been wonderful. I appreciate their attention to detail and concern that I understand and be happy with what was going on. And the final result is even more beautiful than I could have imagined!
Referral Name - I recommend Bluestem Construction without reserve, any time I talk about my house and the remodel.
Excellent work! Talented people. Friendly and helpful folks. Could not be more pleased with the work!
Co-Construct - Email updates each evening with what was accomplished and the work and times for the next days work.
Construction Quality - Even the inspectors commented on how well everything looked!
Areas Of Satisfaction - Exceeded my expectations and were helpful and willing to make a couple of added requests.
Recognized Excellence - Everyone provided exceptional service!
Bluestem did an excellent job on our total kitchen remodel. They listened to what we wanted and offered ideas and suggestions that we really appreciated. Communication with our project manager, construction manager, and designer was easy and ongoing. Lots of info back and forth. All options over and above our original bid were documented and we had to choose and approve so there were no budget surprises. Site prep and daily clean up was great. On time and budget!
Areas Of Satisfaction - The assistance in developing a palate of colors was huge. We didnt know what we wanted fully when the project started, but they helped point us in a direction that has received oohs and ahhhs from neighbors and family. Even kids coming in to be with our kids usually say "wow".
Recognized Excellence - Tamatha was our rock throughout the process. This would have not come together without her expertise and drive.
I already have.
We love our new kitchen - Bluestem was outstanding throughout the entire process!
Bluestem was responsive and helped us plan and build the kitchen of our dreams.
Bluestem helped us design a beautiful shed dormer master suite and new office with lots of character and light. Couldn't be happier with the results.
Bluestem was great to work with from start to finish. They executed our vision perfectly and were able to create a space that fits our house while giving us the functionality we were looking for.
Whenever anyone asks about my remodeling experience, I rave. I rave about my beautiful new bathroom, which is EXACTLY like I dreamed. I rave about the quality of the work. I rave about the amazing craftspeople involved. I rave about the process from start to finish. Even when I had a big temper tantrum moment, I was treated with respect, and my concerns were professionally addressed. I truly cannot say enough good things about Bluestem Construction and my remodeling project.
From our first meeting we were convinced that Bluestem was attuned to what our goals and objectives were.
We were very pleased with their design aesthetic and their ability to solve our engineering challenges. We experienced scheduling delays and the overall budget ended up being considerably higher than the original expectation, but these issues were not Bluestem's fault and were well explained.
Bluestem construction did a great job through-out the process from initial planning to execution of the project. Communication was thorough and kept us and the Bluestem team in sync. We are very pleased with the final project.
Bluestem Construction exceeded our expectations throughout our kitchen remodel project. We truly felt that we were partners in the process; they listened to the concept we were trying to create, and provided options within our budget, working with us to get it right. Their online project software provides scheduling, communications, specs, selections, and photos in one place which was very convenient. There were no surprises - we remained within budget, we knew what to expect and when, and the end result was as planned. We are enjoying our new space and would use them again for any remodeling project. We highly recommend Bluestem!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Bluestem Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys