I love my home. It is well built. There are some little issues inside that we will get to, but I have a beautiful kitchen, open floor plan, and it has great feng shui! The only thing that I don't like because I am a cook is the pantry being small, but the sacrifice is that I have the best kitchen in all these homes. I got exactly what I was looking for at the time. I am very satisfied.
Benchmark Inc. builds quality brick homes with lovely design features that are affordable.
Overall, my experience was good and the final outcome is satisfactory. The staff was very friendly and they did bend over backwards to make sure I was satisfied with the end result.
The owner, Larry Boggs, was very responsive, down to earth, understood our needs, and met them time and time again. I appreciated that greatly.
Areas Of Satisfaction - It was an easy process.
We found them to be responsive and willing to work with us. We found them to be reliable and honest.
Areas Of Satisfaction - I am the most satisfied with their willingness to work within our budget and their responsiveness.
Areas Of Satisfaction - Overall, the design of the home is exactly what I asked for.
We have been in our home for about 3 months and so far we are very pleased. We feel the quality is great and we are happy with the custom choices we were able to make.
Areas Of Satisfaction - The personal touch and personal relationship was greatly appreciated. I really feel they care about their customers and stand behind their product. They essentially "held our hands" along the way which we appreciated. They were patient and always willing to meet with us and answer questions. The experience with Benchmark and our last home (built by a mass production builder) was like night and day. We were also very glad to be able to make some custom choices. We are pleased with the look of our home which reflects our personality. Faith, Steve, and Mark were awesome!
Areas Of Satisfaction - Quality of workmanship
Employees & Subcontractors - My observations have been that their contractors are above average and we've had no problem with our property Barbara Glore and Marla Flynn both have been exceptional. They went above and beyond in making everything happen.
Value - Looking at the price we made, a positive with Benchmark is they provide a very good house for a very good value.
Employees & Subcontractors - All of the people are very courteous and give you the impression that they want to meet our needs.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Benchmark Homes, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys