Areas Of Satisfaction - They completed the house within the deadline that we were initially given when we purchased. Linda was easy to get ahold of and responsive.
Sales Experience - Lori was AWESOME. Really kind, and cared for us personally. I would give her more stars if I could! Would absolutely buy a home from her again.
Lender Closing Experience - Heidi was good to work with and we are happy with our loan from Huntington.
Areas Of Satisfaction - We felt valued and appreciated by the sales and new home selection staff.
Suggestions - Can’t think on anything everything was good
Areas Of Satisfaction - Customer experience. Everyone was great and very helpful.
Professional & Organized - Brian Woodward really knows what he's doing. Fast response to any questions we brought forward. Patient when asked same question a few times, only because we forgot the answer :( .
Sales Experience - Ryan McCoy was great. Worked with us when we had to delay the process d/t the sale of our previous house in Jackson fell through thrice! Got back quickly to us if he didn't know the answer to a question; didn't try and fudge an answer.
Areas Of Satisfaction - All of our experiences were really easy, honestly.
Additional Comments - We're happy and satisfied.
Areas Of Satisfaction - The efficiency in build time was impressing and met my expectations.
Areas Of Satisfaction - Customer Service and experience with our Production Manager - Henry Burkett
Areas Of Satisfaction - The communication and flexibility really exceeded my expectations! The way they listened to me and kept me in the loop of things made everything so much easier!
Additional Comments - A great builder!
Areas Of Satisfaction - The construction project manager (Henry), his team, and customer service is exceptional - really appreciate the follow-ups and check-ins.
Construction Experience - Brent was fantastic to deal with. He was very helpful throughout the process
Areas Of Satisfaction - We were satisfied with our entire experience with Allen Edwin homes
Sales Experience - Adam Walker was fantastic to work with! Made the whole experience extremely smooth.
Professional & Organized - I knew exactly what to expect and when to expect it from both Linda and Brian
Construction Quality - Whomever did my craftsman trim, is a TRUE artist. It's my favorite part of my house.
Sales Experience - I LOVE LINDA! She is thoughtful, knowledgeable and had my best interest in mind. I'm so thankful that she was my sales counselor. When I build another house, I want Linda to be my counselor. She checked in with me throughout the whole process and made making decisions EASY.
New Home Showroom Experience - Mara was/IS incredible. She helped ensure that I was making the BEST decisions for my budget and she gave great recommendations. I am so happy with the decisions and recommendations that Mara made and I've received so many compliments on my upgrades. Plus, she did a GREAT job in helping me visualize how my new home will look like.
Construction Experience - Brian. The BEST part of my experience. Since I lived so far away, he was so accommodating and sent me emails and photos EVERY week. When I got a little feisty because I didn't understand something, he remained calm and helped me understand the "why" behind the decision without "mansplaining". I couldn't imagine building another home without him as my Project Manager. He was also incredibly responsive. I never went more than a couple of hours without my questions being answered.
Customer Care Experience - Natalie is a GEM and handles all inquires, questions and concerns with a sense of urgency.
Areas Of Satisfaction - The whole process. I'm so thankful that my REA recommended that I look into building
Sales Experience - Ray was knowledgeable and professional. This was my first building experience and I’m glad he was able to assist me through it.
Areas Of Satisfaction - They are very good at what they do! Jeff and Ray were awesome and exceeded all expectations
Areas Of Satisfaction - Ease of communication
Additional Comments - Everyone I have been involved with has given me great service, we have really enjoyed living in our community and our first home was a top notch experience.
Areas Of Satisfaction - Customer care experience
Construction Experience - Kurtis was phenomenal to work with! He made us feel comfortable from the moment we met him. We knew we could count on him for any questions or concerns and that he would respond to us or the issue in a timely manor and with respect. He is the biggest reason this house has become a home. I cannot say enough positive things about him! He made this process more positive for us for sure! Wonderful as a person and as a production Manager.
Professional & Organized - Kurt did an amazing job when managing how things were going throughout the build. Each time we talked, he was very professional & organized!
Sales Experience - Jill was amazing to work with!
Recommend Builder - Already have!
Sales Experience - James Rubio was great
Easier Than Expected - Overall, my experience with Allen Edwin Homes has been much easier than I expected it would be.
Areas Of Satisfaction - Allen Edwin Homes exceeded my expectations in terms of connectivity between the builder and lender. It was an extremely seamless process, from looking for plans for our house to finding a house that was in the building process to going through the closing. It only took about 6 weeks to accomplish all of it.
Additional Comments - Overall, they do good work. I have recommended Allen Edwin Homes to family members.
Professional & Organized - Very professional sales people and construction supervisor
Construction Experience - Always kept informed, timeliness was accurate
Additional Comments - Henry was great to work with, always available for questions and concerns, Adam our sales person made us feel comfortable during initial sales process as well as closing
Areas Of Satisfaction - Responding quickly to any concerns or issues
Suggestions - Everything was perfect.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Allen Edwin Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys