Areas Of Satisfaction - Great communication between our Realtor and building supervisor during construction
Areas Of Satisfaction - We really like our homes layout and size!
Areas Of Satisfaction - The closing department was communicative and did exactly what was said
Construction Experience - Tyler Wallin was an exceptional project manager! Very easy to work with, listened to my concerns & properly addressed any issues, am grateful he lead the job.
Areas Of Satisfaction - Great team of people to work with.
Lender Closing Experience - Quick fast friendly!
Areas Of Satisfaction - Overall very happy to have downsized to a new home within our budget.
Additional Comments - I've had a positive experience. This is my second home purchase, so I've become a repeat customer.
Professional & Organized - Working with Alexis Waple was a truly amazing experience, she made the process so stress free and really enjoyable.
New Home Showroom Experience - Such a fun experience! Everyone was so friendly and Mara was amazing to work with
Allen Edwin Closing Experience - Working with Theresa and Kevin was so amazing. Them paired with Alexis are the DREAM TEAM!
Additional Comments - We have been so happy and in love with our new home. For this market we couldn't recommend this process enough for young families that are growing. We were able to build a new home where we can grow into for a very reasonable price!
Professional & Organized - Overall, yes. Smooth process with dependable timelines and frequent communication. Communication between internal entities was impressive.
Areas Of Satisfaction - Friendliness of building rep and lender; always available and communicative for any questions or concerns. Very informative to the process.
Construction Experience - Joe = 5 stars
Areas Of Satisfaction - Communication; Design center experience.
Lender Closing Experience - Seamless experience.
Professional & Organized - Everyone we interacted with was professional and respectful. Our sales guy Rene was absolutely fantastic!
Sales Experience - Rene in SW MI was the best part of our experience. He was always there to support our questions especially as we went through 3 project managers. He wasn’t pushy, he was personable and responsive!
Lender Closing Experience - Cross Country was awesome! Kept us informed and made the process really easy! We appreciated the seamless process between them and AE
Easier Than Expected - Overall it was a pretty easy process
Suggestions - The overall home purchase was a pretty good experience.
Areas Of Satisfaction - Everyone we spoke to was very knowledgeable and professional and nice.
Areas Of Satisfaction - Tom Valeko was very easy to get in contact with. Provided great service and new the answer to every question asked. Plus, followed up with us after the service was completed. Would recommend him to anyone!
Professional & Organized - I was always kept informaed of progress and upcoming milestones. Any questions were answered propmtly.
Value Received - The price per square foot was competitive .
Easier Than Expected - This is the 3rd house I have had build, by far the smoothest and easieast experience.
Sales Experience - Joe was great to work with and very communicative throughout the build.
Construction Experience - Kenny was great! He provided more communication than expected and went above and beyond for us. We appreciate him so much and he is the one who made the whole thing worth while!
Sales Experience - Crystal was incredible, she went above and beyond.
Construction Experience - John Tucker made the experience easy and did everything he could to accommodate us. He gets a 10!
Customer Care Experience - Rodney is a rockstar!
Areas Of Satisfaction - Everything from sales to construction to customer care exceeded my expectations.
Additional Comments - Big thanks to Brett Routhier for treating us like family! ;)
Customer Care Experience - I would say that is good. They are pretty good.
Areas Of Satisfaction - The weekly updates on the progress of the house and always willing to help in any way that they can
Customer Care Experience - Nate who has worked with us has been phenomenal.
Sales Experience - Joseph rocks! :) Knowledgeable and honest.
Construction Experience - Andrew da bomb. Very accommodating and knowledgeable.
Areas Of Satisfaction - They met or exceeded my expectations in the quality of the home's build. It was good.
Areas Of Satisfaction - The process was very easy and straight forward overall. We had a great experience with our project manager and sales rep.