Areas Of Satisfaction - They exceeded my expectations in all areas!
Additional Comments - Everyone was great and Matt went over everything that needed attention.
Sales Experience - Brent was always there for us with any questions we may had and always got back with us in a timely matter.
New Home Showroom Experience - Was a fun and present experience. Megan Thomas was very helpful.
Construction Experience - Henry was awesome! Any issues we had he was on top of them. He was also always there if we needed anything.
Areas Of Satisfaction - Pretty much all around the experience was great. Brent, Megan, Henry, and Kelly were all great and took care of us!
Areas Of Satisfaction - The service we received from our Production Manager, Brandon, was excellent.
Sales Experience - Lori Lewis is honestly the best and I would recommend her to anyone.
Construction Experience - Johnathon is super responsive and on top of his game.
Lender Closing Experience - Huntington did a great job!
Areas Of Satisfaction - Linda and John are great! Very outstanding team to work with.
Suggestions - Keep doing the good work!
Additional Comments - Wonderful!
Areas Of Satisfaction - They met my expectations with the timeline of the home. It was pretty fast from what I was expecting.
Additional Comments - Overall, it was a pretty good experience and I am happy with the house.
Areas Of Satisfaction - Brandon and Randy were great.
Additional Comments - Kevin Palmer has been great. We appreciate his support!
Sales Experience - Crystal Haydo was outstanding
Areas Of Satisfaction - Time commitments on completing the house, enabling timely closing.
Additional Comments - Great community to live in :).
Areas Of Satisfaction - Always honest without a hidden agenda, sub contractors were professional.
Sales Experience - Jeff was very helpful through the whole process.
Construction Experience - House was done but John helped with all our questions after we moved in.
Lender Closing Experience - Great people at Huntington Bank
Additional Comments - All in all very satisficed with the home and property.
Areas Of Satisfaction - Allen Edwin Homes met my expectations with their efficiency.
Areas Of Satisfaction - Having never had a home built previously I have no bar set for project managers but Nolan Polomcak was extremely accommodating and attentive to all of our requests and needs making this experience more enjoyable than anticipated.
Areas Of Satisfaction - Allen Edwin Homes met/exceeded all my expectations.
Value Received - Especially considering the market today I feel as though we recieved a lot ofhouse for our money.
Sales Experience - Kelly was fantastic! She went above and beyond to give us tips for the design process and show us our home during construction on the weekend so our family members could see it.
Areas Of Satisfaction - The planning process was easy and fairly quickly.
Suggestions - None, you guys are doing just great!
Areas Of Satisfaction - Closing was fast and efficient
Areas Of Satisfaction - Ray was super friendly and helpful throughout the buying process. He kept our wants and needs in mind when helping us pick a floor plan and neighborhood. Eric is very kind and knowledgeable and provided great advice on maintaining and growing our lawn. Chris who has come to our home to fix up issues has been great as well!
Areas Of Satisfaction - attention to customer and our needs
Areas Of Satisfaction - Joe did a great job with sending me updates weekly of where we were at in the build process. Megan at the deign studio was super friendly in helping pick out my selections.
Additional Comments - Overall positive experience. I would build with Allen Edwin again!
Areas Of Satisfaction - Customer Service
Additional Comments - I really liked the AE team. I have no issues with my experience.
Areas Of Satisfaction - They met and exceeded my expectations when they closed.
Professional & Organized - From the beginning of our agreement to our closing date, the process was explained, things were organized, and communication was always warm and professional.
Construction Quality - Although the entire home was built with detail in mind, the trim and finishing team did an outstanding job. We were blown away by the beauty of their work on the windows, crown molding, fireplace mantle, and wainscoting.
Sales Experience - Randy Surline and Gary Frank were so excellent the first time we build with Allen Edwin, we knew when we began looking to build again, we wanted to work with them both a second time.
Construction Experience - We couldn't have done this without Chad. His communication was EXCELLENT. He made my family, including young daughters) feel like a part of the process every step of the way. We couldn't have ask for a better experience.
Areas Of Satisfaction - At every turn, Allen Edwin Homes met or exceeded expectations. It was a wonderful building experience.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Allen Edwin Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys