Areas Of Satisfaction - Brent and Ryan were great
Sales Experience - Lori Lewis was amazing, extremely helpful and went above and beyond to help us on many steps of the process.
Areas Of Satisfaction - Sales experience and the comprehensive information on the home.
Easier Than Expected - I worked as a mortgage manager, and this is the first builder that got back to me as fast as they did.
Areas Of Satisfaction - They exceed my expectation in communication.
Areas Of Satisfaction - House design,plan and after sales service is great
Sales Experience - Karen Nouhan was wonderful, always followed up to make sure we had all our questioned/concerns answered or addressed.
Construction Experience - Excellent experience! Brandon Rowe was always available to answer questions & would meet on site when we asked him too to discuss the progress. We feel he went up & beyond his job to make sure we were happy with our new home.
Lender Closing Experience - Derek Neher & his team at Great Lakes Mortgage were great to work with.
Areas Of Satisfaction - Brandon, our project manager was very personable & professional throughout our whole building experience. We would hope everyone would have the experience we did.
Additional Comments - We would build another home with Allen Edwin.
Additional Comments - We had a great experience working with Allen Edwin Homes.
Areas Of Satisfaction - Lots of options
Areas Of Satisfaction - I would highly recommend the production manager.
Areas Of Satisfaction - Location
Areas Of Satisfaction - Sales Team and Support
Additional Comments - Overall Experience is excellent. Specially I would like to appreciate Lori to help us during this whole process.
Areas Of Satisfaction - We have been pleased with our whole experience and everyone involved. Love our new home!
Areas Of Satisfaction - They went above expectations to ensure we were informed of progress and helped throughout the entire process.
Additional Comments - Will highly recommend Allen Edwin to family/friends.
Areas Of Satisfaction - Our Project manager Henry was exceptional as well as our sales person Brent.
Additional Comments - It was great, as were the prices, and I'd recommend them to anyone buying a home.
Sales Experience - Linda Williams was AWESOME to work with and she really knows her stuff when it came to explaining the home building process. She made sure that any problems that came up during the entire home building project were addressed for us and that made us happy to know that she goes above and beyond for her clients. Linda has continued to check on us to see how things are going in our new home and I think that’s awesome as it shows EXCELLENT customer service on her part.
Construction Experience - Chad made our construction experience very well considering the pandemic. He made sure that we were updated weekly on the progress of our new home including pictures of our new home. Chad has also done follow ups with us after the closing to see how we’re doing in our new home which is great.
Sales Experience - Really enjoyed the experience with Ray! Very helpful and consistent follow up.
Areas Of Satisfaction - The experiences we had with the sales counselor and showroom consultant exceeded our expectations. Both were smooth and easy processes.
Additional Comments - Every Allen Edwin employee we encountered was very helpful and friendly, we really appreciate the team that helped us get our home! Brandon was very helpful during the construction process and made it smooth for us.
New Home Showroom Experience - Very knowledgeable, helpful and patient. Gave beneficial suggestion and made the experience very good.
Areas Of Satisfaction - The attention & cooperation by the Production Mgr more than met my expectation.
Areas Of Satisfaction - I was impressed with the construction phase, very professional and had good service from construction manager
Sales Experience - Lori was awesome, went above & beyond
Areas Of Satisfaction - Good all around experience
Areas Of Satisfaction - Flooring, design, driveway, and interior doors.
Professional & Organized - The sales staff (Terry)and the project manager (Chad)were always very courteous and willing to help and assist. Very professional and super friendly.
Areas Of Satisfaction - The showroom experience with Laura, Crystal our sales counselor, and John our project manager.
Construction Experience - Kevin Palmer is wonderful.
Areas Of Satisfaction - Kevin Palmer's communication is top notch.
Suggestions - Have Jill sell all of your homes. She is awesome. Professional, great attitude and provides a great customer service experience.
Areas Of Satisfaction - The team has been fantastic
Areas Of Satisfaction - From the moment I first saw my new home, I was impressed by the quality and workmanship and knew this was the forever home I wanted. The folks at Allen Edwin Homes made the entire process from initial signing of the contract to closing easy and stress free. They have gone above and beyond. Each member of the Allen Edwin Homes team made themselves available to answer any questions I had. Prior to closing, the construction manager did a walk through with me, explaining all appliances, furnace, a/c, energy efficiency, etc. And two months after moving in, they returned to do an inspection to insure there were no problems. I very highly recommend Allen Edwin Homes to anyone wishing to purchase a high quality, energy efficient home!
Suggestions - It would be difficult for me to find an area for improvement after having such a great home buying experience.
Additional Comments - I will be forever grateful to Allen Edwin Homes for making my dream of a forever home a reality.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Allen Edwin Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys