Areas Of Satisfaction

Areas Of Satisfaction - Everyone that we've met so far has been very professional and very friendly!

Additional Comments

Additional Comments - We are very happy with our new home. Thanks for everything!

Areas Of Satisfaction

Areas Of Satisfaction - Allen Edwin Homes met my expectations in terms of their attention to detail and response to my request to fix things.

Recommend Builder

Recommend Builder - I would definitely recommend Allen Edwin Homes to a friend.

Areas Of Satisfaction

Areas Of Satisfaction - Allen Edwin Homes exceeded all my expectations.

Additional Comments

Additional Comments - I bought a Bella three years ago and this experience was so much better. Allen Edwin Homes gets back to you when you reach out to them and you know what is going on. They have wonderful service.

Professional & Organized

Professional & Organized - Allen Edwin Homes was totally professional and organized. They were completely on top of things. We were always really relieved when speaking with Allen Edwin Homes. They always had answers to our questions.

Value Received

Value Received - The housing market is crazy right now. The house that we got is absolutely beautiful for the money we paid. We are happy with what we got.

Sales Experience

Sales Experience - Jeff was amazing.

Areas Of Satisfaction

Areas Of Satisfaction - Allen Edwin Homes exceeded my expectations with their customer service. I never felt pressured or pushed into anything. They made sure the floor plan was perfect for us. They provided plenty of opportunities and options for us to choose from. It was a great experience. There are a lot of times with sales that I feel pushed or rushed into a quick sale to close fast. I never felt that with Allen Edwin Homes.

Areas Of Satisfaction

Areas Of Satisfaction - My sales rep is always super helpful. The sale is over, but he is still responsive.

Value Received

Value Received - In todays market, the newly built home from Allen Edwin offers way more value than overpriced 50-100 year old homes in the area! Nice flawless designs, simple and immaculate construction. Great value for the money.

Sales Experience

Sales Experience - Crystal Haydo was excellent. She really sold me the house that was right for me, answered all the questions and was very supportive during the process. If I have an opportunity in the future, I will definitely buy from her again, or recommend her to others.

Construction Experience

Construction Experience - John Tucker was outstanding. He answered all my questions, corrected all the minor things about the house before closing with attention to the detail. He is very knowledgeable and competent. I feel like I got a high quality product.

Easier Than Expected

Easier Than Expected - It was very easy to buy a home with Allen Edwin.

Areas Of Satisfaction

Areas Of Satisfaction - Home quality and design, sales process, closing, move in ready home, and customer care after home was sold.

Professional & Organized

Professional & Organized - Rene and Eric were both on top of ever question and concern I had.

Value Received

Value Received - Working with Rene and Eric really showed me the value of the home and how the process worked.

Construction Quality

Construction Quality - The home was built nicely and any issue was immediately resolved.

Sales Experience

Sales Experience - I felt like I was given real world assurance during the buying process.

Construction Experience

Construction Experience - I was thoroughly walked through each step of the building process which gave me peace of mind.

Lender Closing Experience

Lender Closing Experience - I appreciated all the support and assistance from my lender Tom.

Allen Edwin Closing Experience

Allen Edwin Closing Experience - The closing process was straightforward and they worked quickly to get the process completed.

Customer Care Experience

Customer Care Experience - Customer Care has been there for me quickly whenever I had a question or concern come up.

Areas Of Satisfaction

Areas Of Satisfaction - The added value of workmanship and communication was top of the line.

Additional Comments

Additional Comments - I look forward to continuing my good relationship with the company and will recommend Allen Edwin to others when they are looking for new homes. Thank you all!!

Areas Of Satisfaction

Areas Of Satisfaction - Tim Gilbert was amazing

Areas Of Satisfaction

Areas Of Satisfaction - I love everything about our home. But the kitchen is my favorite!!! I love It !!

Additional Comments

Additional Comments - My experience with Allen Edwin Home was very good and if any concerns they would listen and handle it in a professional and timely manner.

Areas Of Satisfaction

Areas Of Satisfaction - Working directly with Mr. Helton. He provided prompt and courteous response.

Additional Comments

Additional Comments - Overall we had a very good experience with the purchase of our home

Easier Than Expected

Easier Than Expected - It was a pleasant experience for my first home

Recommend Builder

Recommend Builder - I love my new house.

Additional Comments

Additional Comments - Everything went great.

Professional & Organized

Professional & Organized - Linda and Russ were good to work with.

Sales Experience

Sales Experience - Linda was great very accommodating.

Construction Experience

Construction Experience - Russ was very helpful.

Areas Of Satisfaction

Areas Of Satisfaction - Communication on progress

Professional & Organized

Professional & Organized - Frank arrived early and was very professional and well organized.

Professional & Organized

Professional & Organized - Everyone in the process was very helpful and tool a lot of stress off of my wife and I as we moved into our brand new home.

Areas Of Satisfaction

Areas Of Satisfaction - From the initial showing to the closing of the home, everything was done in a timely and professional manner

Suggestions

Suggestions - I have no complaints

Areas Of Satisfaction

Areas Of Satisfaction - Everyone was super helpful and friendly. It was all very well organized. They communicated how the process would be and how it would all work.

Additional Comments

Additional Comments - They were great and have been great. We are still in contact with a few of them.

Areas Of Satisfaction

Areas Of Satisfaction - The follow up service has been very good. Both my sales person Sam Huisman and lacy with the service crew and followed up on every request.

Suggestions

Suggestions - None that I can think of.

Areas Of Satisfaction

Areas Of Satisfaction - Communication, any time I had a question, I was called back or received an email in a timely manner.

Areas Of Satisfaction

Areas Of Satisfaction - Alexis Waple was friendly, helpful and prompt in answering any questions or concerns all the way through the process. She really made the experience great for us.

Additional Comments

Additional Comments - Jeff the project manager was great to work with.

Construction Experience

Construction Experience - Tim is awesome and we are fortunate to have him as a resource going forward.

Easier Than Expected

Easier Than Expected - The process was easy and painless, and it is the main reason why we elected to go with a new build through Allen Edwin. Moving here from out of state, we were on a very tight deadline to find a home, we only had one weekend in Grand Rapids to work with the realtor, and the nature of the market for resale houses necessitated finding an faster, easier option.

Areas Of Satisfaction

Areas Of Satisfaction - As a first time homebuyer, the process of buying a new build home through Allen Edwin was much easier than I anticipated.

Additional Comments

Additional Comments - Thank you for helping us get into a home quickly so that we could begin our new adventure in West Michigan.

Construction Experience

Construction Experience - Andrew was fabulous and personable. He made himself available at all times and was very customer focused! We really appreciated him!

Customer Care Experience

Customer Care Experience - When contacting customer care they have been fabulous and very responsive to our needs. Also, personable.

Areas Of Satisfaction

Areas Of Satisfaction - Really like the layout and size of home. Located in the correct place.

Professional & Organized

Professional & Organized - Rene was great at telling us how things are. We looked at homes being built and he showed us parts we didn't normally see. He also made the closing process really easy.

Sales Experience

Sales Experience - Rene was great and provided a great experience.

Lender Closing Experience

Lender Closing Experience - We had a good closing experience with the lender. We've been through a process before, but even with that, the closing lender team was able to explain it further than previously done for us.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations with their communication. It went further than I expected based on what I've heard before about new builds.

Additional Comments

Additional Comments - Our project manager, John Tucker, has been great with any questions I've had about the property or if there's anything about the property that didn't have to do with Allen Edwin, he directed me and helped me. He was very straight-forward.