Drywall work, straightness of walls, overall fit and finish of materials is outstanding.
My general manager Eric was outstanding he answered my calls and timely fashions answered questions even though they were probably silly this was my wife and I first home built from scratch and he made the something that I would want to do again whatever you're paying him it's not enough! Also my sales rep Crystal was outstanding it's really difficult to come off as genuine as a sales rep for a large company I speak from experience and she truly cares about her clients and it comes off in every interaction as genuine can't say enough about her and Eric you guys have got two gems!!!
The employees exceeded my expectations.
Their people are what make them so great.
Brandon Rowe gave us excellent customer care support as we settled in to our new home. He continues to be a great source of assistance and information.
In every area
I have no suggestions
Ray was very helpful every time we had questions or concerns. He responded quickly and followed up even when there were issues that needed to be addressed by someone else.
Our showroom experience was wonderful. She was very energetic and friendly to work with. She made us excited for our new home and did not pressure us into choices.
Allen Edwin Homes exceeded my expecations in the deliver schedule and completetion schedule.
We sincerely enjoyed the lending process with Lauren Hall at Finance of America. She made the process feel very smooth for new homeowners.
We were shocked how fast this went! Watching the process go day by day and seeing something different every time was rewarding.
We would absolutely recommend Allen Edwin! Our second time through the new home process with Allen Edwin was even more enjoyable than the first.
The sales, construction, and showroom teams all exceeded our expectations. Everyone was more than willing to go above and beyond in order to make our experience as smooth as possible, even as we were making on the spot decisions.
We love our new home!
Price in development
Sales person was very respectful and professional through the whole process.
The people at AE are very pleasant and make for an stress-free process as possible.
Crystal, Joe and Nolan were all wonderful to work with. Always available, timely and knowledgeable and gave me customer service that made me feel valued as an individual and not just “another customer”
Lori was simply amazing and always willing to help with any questions we had.
The ease of picking out things for our home with the consultant made the experience smooth and easy.
Chad was absolutely amazing and understanding with everything going on in our home. He worked towards making our house perfect, and presented a quality home as such. We cannot thank him enough for the hard work he did.
Lori in sales and Chad our project manager. So thankful we had great people to work with.
Lisa was awesome! Really enjoyed working with her!
Nick was great, really enjoyed working with him.
Customer service, first year support, etc.
Ryan Leary was a great. He was very informative and polite. I would recommend Allen Edwin due to my time spent with him. His honesty and quick response to my questions make him a true asset to your company. He was always on time and treated our home with great professionalism.
The 3 schedule walk throughs are a great idea. I feel that is something that sets Allen Edwin apart from others. I don't hear of that offer with anyone else.
Production Manager did a good job of answering our questions and keeping us updated.
Great service and attention
Lori was great
Home, ease of access, response
Very helpful on construction of the house
Chad was excellent. Kept us informed on the entire building process.
Trim work- Larry does great work.
Overall, we are very pleased with our home and the team members at Allen Edwin that we interacted with were awesome. Lisa, Tom, Chad and the closing team.
Christina at Huntington is top notch.
Great job! Especially Chad and Randy
They met/exceeded my expectations with their customer service.
I really liked the detailed walk through.
They met and exceeded my expectations with the closing process.
I really liked the showroom, the production manager, and the sales staff.
Nolan was extremely professional and assisted us with all questions and requests throughout the process.
Nolan exceeded our expectations, we could not have asked for a better production manager.
Exceeded expectations on our production process because of Nolan's commitment to the project to ensure everything was perfect. He was always there to help us and made sure the project went seamless.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Allen Edwin Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys