Customer Care Experience - They have been great.
Areas Of Satisfaction - They are extremely prompt. They always give me a heads-up when someone is coming.
Additional Comments - I had a good experience.
Areas Of Satisfaction - My sales consultant
Areas Of Satisfaction - All around a good experience
Areas Of Satisfaction - Our Project Manager and Customer Care team was excellent; they were attentive, communicative and very quick to come resolve issues as needed. Also, the mortgage team and closing staff made the whole process extremely easy and stress-free.
Additional Comments - I already recommended AE to a friend and they are now building a home with you, so I think I did my part!!
Areas Of Satisfaction - Closing went smoothly
Areas Of Satisfaction - In customer care. I submitted some issues and they responded quickly and efficiently. I am very pleased there.
Construction Experience - Joe has a genuine goodness and his professionalism is outstanding. It was great working with him.
Customer Care Experience - Heather and Brooke have been on top of their game and are quick to respond and resolve my issues.
Easier Than Expected - Joe made the whole construction experience feel like a breeze.
Recommend Builder - If I had chance to build another home, AE would be my first choice.
Areas Of Satisfaction - Ease of the process and relationship with mortgage company.
Professional & Organized - AE's build process is well defined and adhered to.
Construction Quality - The house feels solidly built. The materials are all of good quality.
Sales Experience - Tom Valeko is very customer focused and went out of his way several times to help us through the process. His enthusiasm is contagious. I also feel like he was truthful and straightforward and didn't feel like I was just getting a "sales pitch"
New Home Showroom Experience - Kim Kremm was great to work with. I am sure no two customers want the same type of experience and Kim was great at adjusting her style to work with our needs. Again, we never felt pressured. Kim was honest and really detail oriented.
Construction Experience - The best part of our home construction was working with John Tucker. He kept us up to date on the progress and made sure all of our options were added to our expectations. John could tell that I was very curious and picky about how our house was being built and addressed all of my questions and concerns quickly. Towards the end of the build process he could tell we were anxious to get possession of the house and made sure everything stayed on schedule for us. If/When we build another house with Allen Edwin we will want John to be our Production Manager.
Areas Of Satisfaction - Certainly working with John Tucker exceeded our expectations. All of AE employees we worked with seemed very happy to be working at AE which translates to great customer relations.
Additional Comments - We truly love our new home and are excited to watch the rest of the neighborhood come together.
Sales Experience - Crystal was and is outstanding! So glad we had a chance to work with her.
Construction Experience - We loved working with Joe! He kept us updated and kept us well informed. He was great!
Recommend Builder - We already have! We love our new home.
Areas Of Satisfaction - The process and quality of our home was fast and easy! It turned out beautiful.
Lender Closing Experience - It was great and straight forward.
Areas Of Satisfaction - Overall the customer care person was wonderful. I could ask him anything, and he would respond to my message. Brant was wonderful and told me what I should look for and what to do. Brant and Tom answered my questions prompt and gave good recommendations and provided guidance. I was thankful to work with Brent and Tom.
Areas Of Satisfaction - I was satisfied with the scheduling for getting the home finished.
Sales Experience - Top notch. All of my questions were answered times and they worked with my schedule.
Additional Comments - Was an amazing experience for a first time home buyer thank you!
Sales Experience - We had an amazing lady Crystal Haydo, from start to finish she was so professional and so helpful..We couldn’t have done it all without all her help ..
Recommend Builder - Brent was very professional and an lovely man to deal with. He was there if we had any questions about the house. Him and his team did a great job..
Areas Of Satisfaction - Our Sunroom came out beautiful and it makes the living area so much bigger, anyone who is building new house with Allen Edwin it’s definitely the best and well worth the money add on..
Professional & Organized - Very professional
Sales Experience - Very professional
Additional Comments - We are very happy for the house thank you you guys doing really good job.
Areas Of Satisfaction - All of them really. It was a very simple process. Crystal and Nolan are the best! But everyone I dealt with within Allen Edwin was very professional and easy to work with.
Professional & Organized - When referring to Allen Edwin in general, yes we agree. The start to finish process is very organized and the way all the steps are laid out was professional. Which is helpful, nice for new buyers, and keeps the focus one step at a time. And even through the pandemic Allen Edwin homes was able to quickly adapt to the changes and offer alternative solutions to best suit our needs. Such as having online tools and resources to reference and review information on our available time. COVID-19 did not get in the way, and that was such a relief that we were going to make it through and our family was able to see the timeline and house come together starting from the land to the drawings on paper to seeing it from the inside of our car.
Value Received - For the area we choose to the home model to fit our family's needs, it was truly a great value and the perfect time to get the best out of our dollar. Even when comparing other homes in the area recently build to a used home, building a new home was the best option and the best value for our custom design/selections. Looking at what our home could have cost us this year to build, we are thrilled we built when we did.
Allen Edwin Closing Experience - No doubt the best closing experience. Very organized and detailed. highly satisfied. Vicky was able to work with us to ensure our lender and the closing experience was as close to on track as possible.
Recommend Builder - We would provide our personal positive experience and be transparent on the things we loved and what to plan for with others. Overall, many of our friends/family love the final product of our home just as much as we do. And we have a few friends/family members coming your way!
Additional Comments - We are very happy to have selected Allen Edwin homes, for our very first home. We are certain we will in the near future go through this process again. Big shout out to Brian, Customer Care team, and Laura, we are thankful for your role in our home.
Areas Of Satisfaction - Customer service
Areas Of Satisfaction - The care that they took even after I purchased my home and moved in. I had previously built a house in the past and that builder was long gone after papers were signed. I have experienced nothing but good quality service.
Areas Of Satisfaction - Kenny Jacobs and Tom Anderson, were great to work with they were both available, courteous and very helpful when needed; during and after I closed on my house.
Professional & Organized - Very professional on delivery of materials, earlier than scheduled. Lori Lewis /sales rep one of the finest very professional went out of her way. She changed her schedule to accommodate him. Kyle Jacobs Project manager was very professional and provided constant updates.
Additional Comments - I would like to say three name: Lauire, Kyle, Mason - the three that helped me the most, and made it easy.
Areas Of Satisfaction - Costumer service.
Areas Of Satisfaction - The promptness and always getting back with us right away. It was our first experience buying a newly built home and they were very helpful with that.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Allen Edwin Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys