Professional & Organized - They are well organized, did not have any issues from the beginning and thru construction.
New Home Showroom Experience - Very patient and helpful ladies in the show room
Construction Experience - I am satisfied with the whole process. It took much less time then expected, especially since everything was down, because of the virus.
Lender Closing Experience - I would always recommend Laura at Finance of America
Areas Of Satisfaction - All. I would change absolutely nothing.
Additional Comments - We worked with Tom, Laura, and John. We couldn't have asked for a more amazing trio to have throughout this process. Any and all questions were answered in a timely fashion and with great consideration. Tom and John have gone above and beyond to make sure we got exactly what we wanted and still continue to help even after the project is completed. Laura was wonderful with helping us pick out what our house would actually end up looking like. I would definitely recommend AEH to friends and family. Best experience ever, especially since it came during the time of covid. Thanks you guys.
Sales Experience - Tom Valeko did a great job showing me through homes recently built. This greatly helped me in my decision to go forward with construction and also showed me the quality of the homes being built firs hand. It also helped me with making selections for my construction.
Recommend Builder - Eric Helton did a fantastic job ensuring the construction met my expectation and was quick to correct any issues during the construction.
Recommend Builder - Absolutely
Additional Comments - All in all it was a very good experience and Brent and Henry were available and helpful when questions arose.
Areas Of Satisfaction - The development period was very quick which was nice and even through Covid and stoppage of work, I was contacted and updated weekly
Additional Comments - Our project manager was great. I would be happy to work with him again.
Areas Of Satisfaction - They exceeded my expectations with how fast they put up the house.
Construction Experience - Absolutely excellent. Always quick to answer our questions and was very professional.
New Home Showroom Experience - Our selections coordinator Laura did a great job and went above and beyond to show us all our options and accommodating changes we requested.
Lender Closing Experience - Independent Bank was really good and provided great customer service with every aspect of loan processing and closing.
Customer Care Experience - Customer care has been very responsive with our service requests and prompt with addressing them.
Construction Experience - Joe consistently went above and beyond for us! Terrific communicator & exceeded our expectations at every turn.
Areas Of Satisfaction - We were not able to look at the house before buying (living across the country). AEW did an amazing job of walking us through every square inch of the home so we knew exactly what we were getting into.
Construction Experience - Joe was great, easy to get a hold of and sent me regular updates.
Sales Experience - Karen was fantastic
Lender Closing Experience - Independent Bank was truly amazing to work with!! I cannot say enough good things about AJ Harma, Maggie, and Gayle! They truly were heroes in our story!
Allen Edwin Closing Experience - Sandy and her closing team are superior in what they do! Allen Edwin Homes could not have a better closing team! We were so thankful for them.
Customer Care Experience - The Customer Care team has been there whenever we have needed them. They were so quick to take care of our needs and have resolved everything to our satisfaction!
Areas Of Satisfaction - From production to sales to customer care, everyone is so willing to help and make sure each new homeowner is satisfied and taken care of. The simple offer to be there if anything is needed means a lot.
Easier Than Expected - I guess anytime you build it is not easy but the people I was working with did a good job of keeping us informed and made it as easy as possible.
Areas Of Satisfaction - I love my kitchen! I really like the bath and the flooring is really easy to care for.
Additional Comments - A big thank you to Joe and Eric and Louis for their help. They were great!
Areas Of Satisfaction - My sales consultant Crystal exceeded my expectations! She sent emails and postcards to stay in touch at all times.
Areas Of Satisfaction - Customer service of all teams
Construction Experience - Brent was fantastic!
Areas Of Satisfaction - Construction Experience
Construction Experience - Nolan was the Best!
Areas Of Satisfaction - Speed at finishing home
Suggestions - Erik Bujak is awesome! Widely knowledgeable and goes above and beyond to assure any request within reason gets done. 1st class
Value Received - This home is beautiful, has a great floor plan, and we enjoy living here.
Sales Experience - Ray was awesome!
Areas Of Satisfaction - Their customer service and customer care exceeded our expectations.
Construction Experience - I couldnt have asked for a better production manager eric went above and beyond to make sure we knew what was going on and that we were comfortable with the process.
Areas Of Satisfaction - Customer service
Additional Comments - Crystal was the best and continues to help with anything we may need
Areas Of Satisfaction - Sales Consultant Tom Valeko & My Project Manager
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Allen Edwin Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys