Areas Of Satisfaction

Areas Of Satisfaction - Time line beginning to end of construction

Areas Of Satisfaction

Areas Of Satisfaction - Customer service

Areas Of Satisfaction

Areas Of Satisfaction - Working with John and Crystal was a fantastic experience from start to finish. They were professional, knowledgeable, and always attentive to my needs. Not only did John deliver on time, but he also kept me informed throughout the process, making the process smooth and stress-free. What stood out most was their commitment to customer satisfaction. No question or concern was too small, and they genuinely cared about making sure I was happy with every aspect of my new home.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded in all areas.

Additional Comments

Additional Comments - everything was amazing.

Areas Of Satisfaction

Areas Of Satisfaction - Patience, kindness and made me feel remembered as a person not a customer.

Construction Experience

Construction Experience - Had a great experience with Josh! He kept us informed throughout the process and was extremely knowledgeable about the construction process.

Professional & Organized

Professional & Organized - Allen Edwin Homes demonstrated professionalism and a well-organized process throughout.

Sales Experience

Sales Experience - My sales counselor was informative, helpful, and made the process enjoyable. Thank you Tom!

New Home Showroom Experience

New Home Showroom Experience - The selections and experience in the New Home Showroom were engaging and informative

Construction Experience

Construction Experience - My Production Manager ensured a smooth process and was responsive to concerns.

Lender Closing Experience

Lender Closing Experience - The mortgage lender made the closing process straightforward and efficient.

Customer Care Experience

Customer Care Experience - The Customer Care team was prompt, professional, and resolved any issues quickly.

Easier Than Expected

Easier Than Expected - Yes, the overall experience was smooth, making the process less stressful than anticipated.

Recommend Builder

Recommend Builder - Yes, I have already recommended Allen Edwin Homes to others and would be happy to keep doing so in the future as well.

Areas Of Satisfaction

Areas Of Satisfaction - Allen Edwin Homes exceeded expectations in construction quality, customer care, and overall organization.

Sales Experience

Sales Experience - Had a good experience with everyone in all steps of the house building experience

New Home Showroom Experience

New Home Showroom Experience - The consultant at the show room was very helpful. She never tried to upsell us on anything, and gave us all the options for inside the house.

Allen Edwin Closing Experience

Allen Edwin Closing Experience - It’s been great working with all of the staff.

Easier Than Expected

Easier Than Expected - They are always responsive and followup

Areas Of Satisfaction

Areas Of Satisfaction - Allen Edwin took care of everything in the house and we’re always responsive. And the staff are always friendly

Suggestions

Suggestions - Allen Edwin has been great

Additional Comments

Additional Comments - Allen Edwin was great through the process. To this day I still call Allen Edwin and they are easy to work with.

Areas Of Satisfaction

Areas Of Satisfaction - All of the individuals that I worked with during my home purchasing/building process were all friendly, knowledgeable, helpful, and great communicators. This helped significantly with handling the stress of the moving process

Areas Of Satisfaction

Areas Of Satisfaction - design of home

Professional & Organized

Professional & Organized - We were very impressed with everyone we have dealt with. From the sales counselor and production manager to the closing staff and now their customer service team, they all know and do their job very well.

Sales Experience

Sales Experience - Our sales counselor Joe was amazing. Always knew the answers to our questions or found them very quickly. In addition to being a great person, he remained very involved with us during the construction process. He communicated with us very regularly to keep us informed on how things were going and what was happening next.

Construction Experience

Construction Experience - Our production manager Kenny did a great job for us. Kept us very involved in the production process. He is very knowable and has vast experience in home building and construction. With his help we were able to close very early in the promise date window for which we are very appreciative.

Allen Edwin Closing Experience

Allen Edwin Closing Experience - The closing staff did a great job for us. We asked to be able to close as quickly as possible after the permit to occupy was received and they made it possible for us to close within 2 days.

Customer Care Experience

Customer Care Experience - The customer care team is doing a great job from scheduling any service we need to following up to make sure everything was done as expected.

Areas Of Satisfaction

Areas Of Satisfaction - Our expectation were meet or exceeded in every area and by every person we have worked with.

Additional Comments

Additional Comments - Thanks Very Much to the entire staff at Allen Edwin Home. We understand there are many people working in the background that we did not have an occasion or need to work with directly. We would like to make sure they know that the work they do is also very appreciated.

Areas Of Satisfaction

Areas Of Satisfaction - The flexibility with scheduling has been very beneficial.

Professional & Organized

Professional & Organized - Kevin was great to work with. He answers emails promptly and knew the details of our project.

Construction Experience

Construction Experience - Kevin is amazing

Customer Care Experience

Customer Care Experience - Quick. Easy to work with.

Sales Experience

Sales Experience - Ray Nouhan made sales process easy. Very knowledgeable.

New Home Showroom Experience

New Home Showroom Experience - So well organized and options were well laid out?

Construction Experience

Construction Experience - Jeff Thorpe was awesome! Answered questions we had and very thorough on process during walk through

Areas Of Satisfaction

Areas Of Satisfaction - The home was completed in timely manner once construction began. Closing date was as projected

Areas Of Satisfaction

Areas Of Satisfaction - The speed of the build met and exceeded my expectations.

Construction Quality

Construction Quality - Our home looks beautiful! Any small issues we encountered were quickly resolved during the follow up meetings.

New Home Showroom Experience

New Home Showroom Experience - Our Showroom Consultant was very knowledgeable and did a great job working within our budget.

Areas Of Satisfaction

Areas Of Satisfaction - The sales showroom experience. Knowing what areas to get the most bang for our buck was a huge help for us.

Construction Experience

Construction Experience - Tim is the best!

Areas Of Satisfaction

Areas Of Satisfaction - The customer care side of things met and exceeded my expectations. Allen Edwin Homes went above and beyond our expectations to make sure we loved the house before getting to the closing table and made sure we could close on schedule. They even made sure we loved the purchase, and they were there to address any issues after the closing. They have been absolutely fantastic through the entire process.

Additional Comments

Additional Comments - Overall, Allen Edwin Homes did a fantastic job from start to finish in making sure we found the right home.

Areas Of Satisfaction

Areas Of Satisfaction - The project managers did a good job and exceeded my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Our project manager truly was very detail oriented and addressed issues early on to avoid larger issues in the future

Areas Of Satisfaction

Areas Of Satisfaction - Timeline

Areas Of Satisfaction

Areas Of Satisfaction - The quality of service

Areas Of Satisfaction

Areas Of Satisfaction - Allen Edwin Homes meet or exceed my expectations with the representative that handled my case. I think that he went above and beyond.

Areas Of Satisfaction

Areas Of Satisfaction - Timely updates, helpful project manager and available to answer questions.

Sales Experience

Sales Experience - Lori was very knowledgeable and took extra time to price stuff out for us!!

Allen Edwin Closing Experience

Allen Edwin Closing Experience - Fast and efficient.