Construction Experience - Jonathan was hands on and absolutely great! He was always available to answer any and all questions that we had throughout the build and even after! Thanks Jonathan
Recommend Builder - I have recommend Allen Edwin to friends, family members and co workers!!
Areas Of Satisfaction - All
Sales Experience - Linda was great to work with.
Construction Experience - Jeffrey was a pleasure to work with.
Areas Of Satisfaction - Communication throughout the entire process.
Sales Experience - Linda is a great person and an asset to Allen Edwin!
Construction Experience - I really liked the weekly emails to keep me in the loop on everything going on.
Construction Experience - John Tucker is always prompt to support
Areas Of Satisfaction - Time from start to finish was impressive, design layouts, communication timeliness.
Areas Of Satisfaction - The customer service and overall ability to be reached when needed
Sales Experience - Tom was incredibly responsive, shared guidance, and was supportive throughout the entire project.
New Home Showroom Experience - So fun!
Areas Of Satisfaction - Design, Project Management and communication, and neighborhood.
Sales Experience - Lori is an amazing sales representative! She was great during the whole process!
Areas Of Satisfaction - Communication during the building phase exceeded my expectations! Mark was fantastic with keeping me updated on the progress of my home!
Additional Comments - I appreciate the friendliness, timeliness, and communication I received through the entire process!
Construction Experience - Kurtis Feringa was a joy to work with. His weekly updates were very informative and greatly appreciated. Great attention to detail making sure our new home was everything we dreamed of. He is also very personable and remembered the things that were important to us. He was always able to give us quick and confident responses to any of our questions and concerns. Overall a very solid manager and we would highly recommend him.
Areas Of Satisfaction - The employees every step of the way were great.
Areas Of Satisfaction - Timely completion, seamless closing experience, Very fast response to any questions we had.
Areas Of Satisfaction - Henry Burkett our project manager was great to work with, kept us well informed of the build process and expectations!
Additional Comments - Very happy with Henry spending time with us and promptly answering emails about build process and keeping us well informed!
Areas Of Satisfaction - Kenny Jacobs kept great communication throughout the build.
Professional & Organized - The people at Allen Edwin Homes are great. I would give them a 10-star rating if I could.
Construction Experience - The Production Manager was great. I would give him a 10-star rating.
Customer Care Experience - I am a happy client. They were great.
Recommend Builder - I have recommended them to everyone I know that is going to buy a house.
Areas Of Satisfaction - They exceeded my expectations in all areas.
Additional Comments - The company was a blessing for me and family.
Areas Of Satisfaction - They met my expectations with the response to my emails and calls and questions. They were knowledgeable and timely.
Professional & Organized - John, Mitch, and Ray were very professional.
Sales Experience - Updates via email and texts were pleasurable during the sale of my home.
Construction Experience - John was very informative and was a pleasure dealing with.
Customer Care Experience - Very satisfying. Mitch was engaging and informative.
Areas Of Satisfaction - Communication. The communication with Ray and John exceeded my expectations.
Additional Comments - Thank you again to everyone envolved.
Areas Of Satisfaction - customer care has been very responsive.
Recommend Builder - Tyler was very professional and nice to work with. Would definitely recommend him to anyone I know that is looking to have a house built.
Areas Of Satisfaction - Great people and quality of work
Professional & Organized - From foundation till completion a "step by step' procedure that keeps the buyer well informed.
Sales Experience - Mr. Brent Hawks is a very professional businessman. He is very understanding and kind towards buyer's situation and needs. He was very prompt in answering questions about our house during the process of building, which made us feel comfortable and trustworthy. In 2017 we met Mr. Hawks and put in an Earnest Money Deposit for a home in Trumpeter Bay 1 and due to unforeseen circumstance, we withdrew the purchase and we got back our EMD. Yet, after five years, when we called Mr. Hawks that we are ready to build a house in Trumpet Bay 2, he urgently, kindly help us, get the process moving on and finally October 25, 2022 our first "American Dream Home" stood before us.
Allen Edwin Closing Experience - Everyone of them (Amber, Kristina, & many others) work diligently to help us get through the "closing deadline." It was the staff "team spirit and kindness" to help buyers get their dream home that motivate everyone so professional. Allen Edwin Homes they all need a "bonus" for working so hard.
Customer Care Experience - Mr. Rodney Thom, Erica Lewis, Shawn and others that came to check and fix our home after 60 days (moved in). Everyone showed "good mannerism and courtesy" when they visited or called us to remind their appointments. Services were done very timely & promptly.
Easier Than Expected - Hassle free to build a home, no worries about repairing of an older or pre-owed home. We didn't even have to attend house viewing. We were out of state residents (from NY) and yet our home is so well built and we did not even have an inspector to inspect our home. We trust Allen Edwin Homes, after 60 days the customer care came to check and enquire our home situation and repair any unsatisfactory projects.
Recommend Builder - We have been telling friends about Allen Edwin Homes, a "trustworthy organization." Even our sons appraised our new home when they visited us during 2022 Thanksgiving. They were very happy that we finally had a home by Allen Edwin Homes. The older son from Fairfax, VA remarked "the actual house looks more beautiful and bigger" than the pictures we showed them through emails.
New Home Showroom Experience - Megan Thomas did an outstanding job.
Areas Of Satisfaction - The design staff exceeded my expectations. The production and sales staff's ability to communicate exceeded my expectations.
Construction Experience - Eric was awesome
Lender Closing Experience - Loved our lender
Additional Comments - Joe Moore and Adam Walker were very responsive and helpful
Areas Of Satisfaction - I would say all areas of satisfaction were met. Communication with Adam and Tyler were timely and always helpful!
Suggestions - We thought the current process worked well!
Additional Comments - I'd just like to share my appreciation for the team responsible for our home and getting us in on time!
Areas Of Satisfaction - The quality and speed with which the project was completed.
Easier Than Expected - Being out of state, Jim Douglass and Joe Moore kept me updated and informed which greatly reduced the stress of building a home in Michigan while living in Florida.
Recommend Builder - Honest people who were true to their word.
Areas Of Satisfaction - Just about everything
Areas Of Satisfaction - Informing me of everything and keeping in touch
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Allen Edwin Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys