Areas Of Satisfaction - We really enjoyed working with brian and lori
Construction Experience - Brian was very timely and gave us detailed updates. He was the best production manager we've had. He went above and beyond for us and provided a great experience for us. He answered all of our questions even if they were dumb. We loved his detailed explanations of everything and he made sure our house was prepared to the highest quality he could. He continues to help us with questions even though his part is done. We loved working with Brian.
Easier Than Expected - We didn't have anything to worry about and did not have to constantly call the builder for updates because our timelines were outlined for us. We were allowed to ask as many questions as we wanted. I liked that we could communicate through email so that I could respond on my time since my work doesn't allow for phone calls that often.
Recommend Builder - Allen Edwin is easy to work with and the quality of the materials is better than most builders we have worked with. We have not had a negative experience with them yet.
Areas Of Satisfaction - Love the visits from the builder and check-ups regarding build quality.
Sales Experience - The two I worked closely with were Mitchell Scott and Karen Nouhan. These two made this process unbelievably stress free. Mitchell was very professional and answered any questions I had even giving me many tips at the final walk through and calling me on a Monday when he seen he missed a call from me with no message left on a Sunday. Karen ….. well she is just a breath of fresh air and I appreciated all of her support through the process.
New Home Showroom Experience - Megan was very nice to work with and I appreciated her patience.
Customer Care Experience - Met with Chris and he was very awesome. Gave me lots of great info and tips on caring for my new home.
Areas Of Satisfaction - Explaining the process. The binder is great, I have referred to that many times. Someone always getting back with me when I called. I LOVE that at least 3 of the people I work with mentioned they are living or building an Allen Edwin home.
Value Received - In the state the market was in absolutely
Sales Experience - Really on top of making sure I had everything I needed to close and really transparent in the process of new construction buyers
Areas Of Satisfaction - Everyone has been great to work with. Kurt was very helpful.
Areas Of Satisfaction - The production manager and lending people were good people.
Sales Experience - Kelly Lehman went above and beyond to help us with our home buying experience.
Construction Experience - Brian was very organized and communicated regularly with us. We especially appreciated his construction experience and care with explaining how the process was progressing. He is very knowledgeable and made it an excellent experience for us.
Lender Closing Experience - We had a great experience with Darrin and the team at Independent Bank. They went out of their way to provide personalized experience, including to help me transfer funds for the closing.
Customer Care Experience - The customer care team has been very responsive and helpful whenever we have needed to contact them.
Recommend Builder - We are very happy with our home overall and would definitely recommend Allen Edwin Homes to a friend or family member.
Areas Of Satisfaction - To a person, the staff we have interacted with have been knowledgeable, friendly and helpful. We also appreciate the energy efficiency and thoughtful layout of the home itself.
Additional Comments - It was really nice for us to be able to buy a home and get settled in MI on a short time frame. It gave us peace of mind to put down a deposit and get the house under contract without going through bidding wars or a long wait to find a home.
Professional & Organized - It was really good service.
Areas Of Satisfaction - Great customer service
Areas Of Satisfaction - customer service department is very easy to reach and followup with. So is John Tucker/Tom!! Cheers.
Areas Of Satisfaction - The construction manager was very communicative throughout the whole process and did a good job of making sure most finishes were done well
Areas Of Satisfaction - We bought a house already completed and I feel like they did a good job with the design and look of the home.
New Home Showroom Experience - She was great. And worked with us and helped us make the best decisions for us.
Areas Of Satisfaction - I think everyone was super nice, friendly.
Areas Of Satisfaction - The project manager was quick to follow up on feedback, the helpful reminders of setting up appointments and the follow up has been fantastic!
Areas Of Satisfaction - They did a well job of keep us updated on the construction schedule.
Areas Of Satisfaction - The showroom experience was great.
Additional Comments - We appreciate all that Allen Edwin did for us especially the efforts of Kurtis and Kelly to get us into our home!
Areas Of Satisfaction - Their customer care met my expectations.
Areas Of Satisfaction - Process and communication was always very good and felt comfortable asking any questions!
Areas Of Satisfaction - New home orientation
Construction Experience - Very great work from the production manager.
Areas Of Satisfaction - They exceeded our expectations with the speed in which the process unfolded with us getting in here.
Additional Comments - It's been a pretty straightforward process. It followed what we expected. We are satisfied overall.
Areas Of Satisfaction - The home looks great
Areas Of Satisfaction - Everything was at least at my expectations and most were well above.
Additional Comments - Everything was wonderful and we love the home and would highly recommend.
Sales Experience - Crystal is amazing and definitely the best part about working with Allen Edwin
Areas Of Satisfaction - Crystal was great to work with and we love the layout of our home, was able to finish the basement at a great price.
Areas Of Satisfaction - Thought the process of everything went well. If we had any questions or concerns they were answered quickly. Jeff our project manager took great care of us!!!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Allen Edwin Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys