Areas Of Satisfaction

Areas Of Satisfaction - In all areas

Areas Of Satisfaction

Areas Of Satisfaction - Guidance for first time buyer, follow up after purchase

Additional Comments

Additional Comments - I want to give a shout out to couple people. As a first‑time home buyer, I had a lot of questions and was understandably anxious about the process. Renee Rodriguez made the entire experience straightforward and enjoyable. He was consistently professional, easy to work with, and always reachable, whether I had a quick question or needed more in‑depth guidance. Renee went above and beyond what I would expect from a salesperson. He offered thoughtful insights at each step, explained options clearly, and often felt more like a trusted friend than a sales representative. He worked hard to ensure our requests were accommodated whenever possible and advocated on our behalf to make sure we were satisfied with every detail. I also want to recognize Eric Helton, who likewise went the extra mile to ensure we had a great experience. Even after our home was handed over, Eric remained responsive and happy to help with suggestions and follow‑up questions, which speaks volumes about his commitment to customer care. Eric is always great to work with, and his support really completed a positive overall experience. I would highly recommend Renee and Eric to anyone looking for a new home, especially fellow first‑time buyers who value clear communication, responsiveness, and genuine care for their needs.

Areas Of Satisfaction

Areas Of Satisfaction - Continued follow ups have been above and beyond what I expected. Correcting any construction issues has been easier than expected.

Areas Of Satisfaction

Areas Of Satisfaction - Level of Service all around is excellent

Areas Of Satisfaction

Areas Of Satisfaction - Accommodation and communication. Very easy to work with, willingness to help or look into things. Prompt return calls when reaching out to the call center.

Sales Experience

Sales Experience - Joe was great!

Customer Care Experience

Customer Care Experience - Top tier customer care team and it has made the struggle of new build growing pains worth it!

Areas Of Satisfaction

Areas Of Satisfaction - Sales and customer care. Our final walk through with the project manager was great and informative as well!

Professional & Organized

Professional & Organized - The Allen Edwin Team was very friendly, professional, and organized throughout our entire transaction.

Value Received

Value Received - Fantastic home and a great price.

Sales Experience

Sales Experience - Alexis provided excellent customer service throughout the entire purchase process and afterwards.

Construction Experience

Construction Experience - Mitch was excellent throughout the entire process and extremely helpful.

Allen Edwin Closing Experience

Allen Edwin Closing Experience - Fantastic support and assistance throughout the process.

Customer Care Experience

Customer Care Experience - Great assistance and support since closing.

Easier Than Expected

Easier Than Expected - The process was easy and exciting to be a part of. Fantastic job Allen Edwin Team!

Recommend Builder

Recommend Builder - Fantastic experience all the way around. I will certainly recommend Allen Edwin to a friend, and use them for any future builds I may have.

Areas Of Satisfaction

Areas Of Satisfaction - Every aspect of the process was easy and exciting to experience as a first-time home buyer. I am highly satisfied with all aspects of the Allen Edwin Team.

Additional Comments

Additional Comments - Great experience and can't say enough great things. Highly recommend Allen Edwin to any potential home buyer!

Areas Of Satisfaction

Areas Of Satisfaction - A/E exceed our expectations from design to completion.

Additional Comments

Additional Comments - Ray and Jeff were both great!

Areas Of Satisfaction

Areas Of Satisfaction - Speed of construction and overall communication from Andrew

Professional & Organized

Professional & Organized - John Culgliari and Ray 2 are amazing, professional, and went above and beyond consistently. I couldn't be happier!!

Construction Experience

Construction Experience - John Culiari could not have been nicer! He was ALWAYS available to lend his expertise. Highly recommend!

Lender Closing Experience

Lender Closing Experience - I used Huntington Bank - it couldn't have been easier!

Allen Edwin Closing Experience

Allen Edwin Closing Experience - Everything was quick and easy.

Areas Of Satisfaction

Areas Of Satisfaction - All areas of the process exceeded my expectations.

Construction Experience

Construction Experience - Brent was exceptional. Whenever I reached out or had a request, he was amazing. He was transparent and communicative. Anyone who has him helping build their home will be very happy.

Areas Of Satisfaction

Areas Of Satisfaction - The standout of it all was Brent Tucker. I cannot say enough about him; he was wonderful and the star of the whole operation. Everyone was good, but he was exceptional.

Additional Comments

Additional Comments - Thank you so much for the great opportunity. They made it easier than I expected and answered all of my questions. It was smooth sailing all the way to the end. I am so happy with everything.

Sales Experience

Sales Experience - Rene is very responsive and informative.

Construction Experience

Construction Experience - Eric is the best! Very responsive and committed to the home owner's satisfaction.

Areas Of Satisfaction

Areas Of Satisfaction - The sales and production management teams are exceptional.

Professional & Organized

Professional & Organized - Allen Edwin Homes was extremely professional and well organized throughout the entire process. From contract signing to construction and handover, everything was clearly planned, communicated, and executed smoothly.

Value Received

Value Received - I feel I received excellent value for my investment. The quality of the home, early completion, support, and customer service exceeded my expectations and made the experience truly worthwhile.

Sales Experience

Sales Experience - Ryan, the Sales Manager, provided a great experience. He was professional, knowledgeable, transparent, and always supportive. He patiently answered all my questions and made my first home purchase feel comfortable and confident. He has so much details about home, construction and every detail. It's amazing and his knowledge, communication, attitude will take him great ways! Wish him the best! :-)

Construction Experience

Construction Experience - Andrew and Trent, the Production Managers, did a fantastic job. Communication was clear, timelines were well managed, and construction was completed earlier than expected. Truly a great experience. Great attitude, excellent professionals! :-) Not just the friendly approach, they just strict to quality, the commitment, support! Great team! :-)

Lender Closing Experience

Lender Closing Experience - The mortgage and closing process went smoothly, with clear communication and no major issues. Overall, it was a positive and efficient experience. Went with Builder Preferred Vendor and enjoyed the smoother process!

Allen Edwin Closing Experience

Allen Edwin Closing Experience - The Allen Edwin Homes closing was professional, organized, and helpful. The handover process was smooth, well explained, and handled with care.

Customer Care Experience

Customer Care Experience - Outstanding customer care experience. The team handles post move-in requests professionally, coordinates well with vendors, follows up consistently, and treats even small concerns with importance. It feels like having a dedicated support team just a call away. This is the best part, elevated my happiness, and making me feel blessed! Thank you so much! :-)

Recommend Builder

Recommend Builder - I would absolutely recommend Allen Edwin Homes to friends and family based on my experience.

Additional Comments

Additional Comments - This home truly created a new and happy beginning for us. Every day, we feel grateful and happy living here. Allen Edwin Homes truly deserves appreciation for the quality, support, and care they provide. Thank you to the entire Allen Edwin Homes team for making my first home experience such a positive and memorable one. Wishing continued success and growth.

Areas Of Satisfaction

Areas Of Satisfaction - Excellent

Areas Of Satisfaction

Areas Of Satisfaction - Working with Nick our Production Manger was great as he was always available to answer questions. Lola was also great during the design studio portion.

Additional Comments

Additional Comments - Good job

Additional Comments

Additional Comments - Satisfied with home

Areas Of Satisfaction

Areas Of Satisfaction - Our project manager Tim made the experience amazing! He was great

Suggestions

Suggestions - None, we’ve been very satisfied

Sales Experience

Sales Experience - Tom was fantastic!

Construction Experience

Construction Experience - Josh delivered results quickly and efficiently

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations in communication.

Areas Of Satisfaction

Areas Of Satisfaction - Tim Gilbert was GREAT to work with!

Areas Of Satisfaction

Areas Of Satisfaction - Alexis did a fantastic job and she was super sweet and helpful the entire time answering all of my questions.

Areas Of Satisfaction

Areas Of Satisfaction - There were lots of available floor plans which made finding the right one easier. Our sales rep Tom did great at communication and helping us look at multiple homes many times to find the right one.

Areas Of Satisfaction

Areas Of Satisfaction - Joe was with us every step of the way and keep us informed with videos of the progress they were making on the house. I enjoyed the videos and actually was able to use them to get a quote from a painting company with them.

Areas Of Satisfaction

Areas Of Satisfaction - The staff met my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Customer Service in all areas has been exceptional!

Additional Comments

Additional Comments - Our experience has been exceptional from the moment we decided to build with Allen Edwin. Our salesperson, project manager, and customer service support team are top notch, and we would recommend Allen Edwin to anyone looking for a high quality builder.

Professional & Organized

Professional & Organized - Follow up was good and overall professionalism was top notch.

Areas Of Satisfaction

Areas Of Satisfaction - We really liked our project manager - Eric. Very good communication in getting right back to us.

Sales Experience

Sales Experience - Stacy and Sam were great I was terrified of the process but they helped me right along I might not have understood everything but they were patient with me I appreciate that

Allen Edwin Closing Experience

Allen Edwin Closing Experience - Again the whole team were very patient and helped me through the process

Sales Experience

Sales Experience - Linda Williams was great.

Areas Of Satisfaction

Areas Of Satisfaction - Great communication during the build process.

Professional & Organized

Professional & Organized - So far all AEH associates have been very helpful and responsive to my needs.

Easier Than Expected

Easier Than Expected - Closing and getting into the home was a smooth process and was informed of what was needed to complete the transaction.

Recommend Builder

Recommend Builder - The people have been very helpful and responsive to my needs and/or issues.

Areas Of Satisfaction

Areas Of Satisfaction - Since moving from another state, the associates were very accommodating. Have been provided with sufficient information packets and contacts in case of problems or questions about the home.

Sales Experience

Sales Experience - Alexis did such an outstanding job throughout the purchasing process! She was consistently available by text every time I had a question or concern even on her days off! She always went above and beyond the scope for customer service. She is very professional, kind, and genuine and I believe Allen Edwin is very blessed to have her working for their company!

Allen Edwin Closing Experience

Allen Edwin Closing Experience - Very professional supportive and helpful as needed. Great communication and very happy with closing team.

Customer Care Experience

Customer Care Experience - Customer Care came by at 2 months and was very thorough and did an excellent job. He answered questions and gave me much training and advice for different things in my new home. I really appreciate this service and thank him for his time and support during the few hours he spent in my new home. Very friendly and professional appreciate this customer care support.

Areas Of Satisfaction

Areas Of Satisfaction - The whole process was made easy and simple so I didn’t have any stress. The sales support by Alexis was so helpful throughout and I feel she is such an asset during a new home build purchase process! I feel the Allen Edwin team works well with one another which is so important to make a company do well altogether. Project Manager did well getting the house completed quicker than expected! Great company to have to build your new future home.

Professional & Organized

Professional & Organized - The ebmntire buying and building process was seamless .. well thought out with every step imo .. working with Alexis and eventually jeff during the build . My gosh.. so helpful and such a relief .. 2nd home we've built with Allen Edwin .. very happy and satisfied.. good job 👏:)

Easier Than Expected

Easier Than Expected - My gosh .. from start to finish .. beginning with Alexis and finishing with Jeff worked out perfectly .. the build the closing the move .. almost painless .. definitely exciting

Recommend Builder

Recommend Builder - And I have

Additional Comments

Additional Comments - This is our 2nd allen edwin home in Fowlerville .. we moved to get closer to our grandson. Hopefully our last move ha ha . But if we need a 3rd ?? .. allen edwin is our choice.. best wishes to all and thnx from me and Tina

Professional & Organized

Professional & Organized - Excellent communication, always polite and attentive.

Sales Experience

Sales Experience - Enjoyed working with Crystal.

Construction Experience

Construction Experience - Josh was excellent to work with, He kept me informed, answered questions we had. Helped with items which we felt needed futher attention.

Areas Of Satisfaction

Areas Of Satisfaction - Sales and project managment during the construction process.

Construction Quality

Construction Quality - We are very happy with the construction quality and our Production Manager Mitchell Scott who was very nice and answered all of our questions and gave us peace of mind.

Sales Experience

Sales Experience - We were very happy with our sales counselor Alexis Waple who worked with us and helped us manage the sales experience even though we were out of state and had family sit in for us on several occasions.

New Home Showroom Experience

New Home Showroom Experience - Having a showroom consultant who owned an Allen Edwin home themself really helped our experience and made it feel more personal and us more comfortable.

Customer Care Experience

Customer Care Experience - Very satisfied with our overall customer care experience and our continued experience after the build.

Additional Comments

Additional Comments - Happy to be part of the Allen Edwin family and we are confident we made a good decision by using them as our builder and knowing we have warranties and a solid constructed home.

Construction Experience

Construction Experience - We enjoyed working with Chad he was probably one of our favorite people to work with and even waves when going by the house

Areas Of Satisfaction

Areas Of Satisfaction - Sales was straightforward and extremely convenient. Customer support after purchase has been top notch!

Additional Comments

Additional Comments - Overall, we enjoyed our home buying experience. Russ and Joe were fantastic. Customer service has been extremely reliable since move in as well.

Areas Of Satisfaction

Areas Of Satisfaction - Sales was straightforward and extremely convenient. Customer support after purchase has been top notch!

Additional Comments

Additional Comments - Overall, we enjoyed our home buying experience. Russ and Joe were fantastic. Customer service has been extremely reliable since move in as well.

Sales Experience

Sales Experience - Rene was professional n very great guy ..he got us the home we looking for at first time...impressed with customer service

Additional Comments

Additional Comments - Enjoying being a part of Allen Edwin family

Areas Of Satisfaction

Areas Of Satisfaction - Tom and Joe are great to work with before during and after the closing. We were very pleased with how fast we were able to move in.

Areas Of Satisfaction

Areas Of Satisfaction - Closing was well organized.

Construction Experience

Construction Experience - Eric Helton has been extremely helpful and quick to respond to any issues I bring up.

Areas Of Satisfaction

Areas Of Satisfaction - Customer Service from all departments

Areas Of Satisfaction

Areas Of Satisfaction - Everyone that we've met so far has been very professional and very friendly!

Additional Comments

Additional Comments - We are very happy with our new home. Thanks for everything!

Areas Of Satisfaction

Areas Of Satisfaction - Allen Edwin Homes met my expectations in terms of their attention to detail and response to my request to fix things.

Recommend Builder

Recommend Builder - I would definitely recommend Allen Edwin Homes to a friend.

Areas Of Satisfaction

Areas Of Satisfaction - Allen Edwin Homes exceeded all my expectations.

Additional Comments

Additional Comments - I bought a Bella three years ago and this experience was so much better. Allen Edwin Homes gets back to you when you reach out to them and you know what is going on. They have wonderful service.

Professional & Organized

Professional & Organized - Allen Edwin Homes was totally professional and organized. They were completely on top of things. We were always really relieved when speaking with Allen Edwin Homes. They always had answers to our questions.

Value Received

Value Received - The housing market is crazy right now. The house that we got is absolutely beautiful for the money we paid. We are happy with what we got.

Sales Experience

Sales Experience - Jeff was amazing.

Areas Of Satisfaction

Areas Of Satisfaction - Allen Edwin Homes exceeded my expectations with their customer service. I never felt pressured or pushed into anything. They made sure the floor plan was perfect for us. They provided plenty of opportunities and options for us to choose from. It was a great experience. There are a lot of times with sales that I feel pushed or rushed into a quick sale to close fast. I never felt that with Allen Edwin Homes.

Areas Of Satisfaction

Areas Of Satisfaction - My sales rep is always super helpful. The sale is over, but he is still responsive.

Value Received

Value Received - In todays market, the newly built home from Allen Edwin offers way more value than overpriced 50-100 year old homes in the area! Nice flawless designs, simple and immaculate construction. Great value for the money.

Sales Experience

Sales Experience - Crystal Haydo was excellent. She really sold me the house that was right for me, answered all the questions and was very supportive during the process. If I have an opportunity in the future, I will definitely buy from her again, or recommend her to others.

Construction Experience

Construction Experience - John Tucker was outstanding. He answered all my questions, corrected all the minor things about the house before closing with attention to the detail. He is very knowledgeable and competent. I feel like I got a high quality product.

Easier Than Expected

Easier Than Expected - It was very easy to buy a home with Allen Edwin.

Areas Of Satisfaction

Areas Of Satisfaction - Home quality and design, sales process, closing, move in ready home, and customer care after home was sold.