Professional & Organized

Professional & Organized - Excellent communication, always polite and attentive.

Sales Experience

Sales Experience - Enjoyed working with Crystal.

Construction Experience

Construction Experience - Josh was excellent to work with, He kept me informed, answered questions we had. Helped with items which we felt needed futher attention.

Areas Of Satisfaction

Areas Of Satisfaction - Sales and project managment during the construction process.

Construction Quality

Construction Quality - We are very happy with the construction quality and our Production Manager Mitchell Scott who was very nice and answered all of our questions and gave us peace of mind.

Sales Experience

Sales Experience - We were very happy with our sales counselor Alexis Waple who worked with us and helped us manage the sales experience even though we were out of state and had family sit in for us on several occasions.

New Home Showroom Experience

New Home Showroom Experience - Having a showroom consultant who owned an Allen Edwin home themself really helped our experience and made it feel more personal and us more comfortable.

Customer Care Experience

Customer Care Experience - Very satisfied with our overall customer care experience and our continued experience after the build.

Additional Comments

Additional Comments - Happy to be part of the Allen Edwin family and we are confident we made a good decision by using them as our builder and knowing we have warranties and a solid constructed home.

Construction Experience

Construction Experience - We enjoyed working with Chad he was probably one of our favorite people to work with and even waves when going by the house

Areas Of Satisfaction

Areas Of Satisfaction - Sales was straightforward and extremely convenient. Customer support after purchase has been top notch!

Additional Comments

Additional Comments - Overall, we enjoyed our home buying experience. Russ and Joe were fantastic. Customer service has been extremely reliable since move in as well.

Areas Of Satisfaction

Areas Of Satisfaction - Sales was straightforward and extremely convenient. Customer support after purchase has been top notch!

Additional Comments

Additional Comments - Overall, we enjoyed our home buying experience. Russ and Joe were fantastic. Customer service has been extremely reliable since move in as well.

Sales Experience

Sales Experience - Rene was professional n very great guy ..he got us the home we looking for at first time...impressed with customer service

Additional Comments

Additional Comments - Enjoying being a part of Allen Edwin family

Areas Of Satisfaction

Areas Of Satisfaction - Tom and Joe are great to work with before during and after the closing. We were very pleased with how fast we were able to move in.

Areas Of Satisfaction

Areas Of Satisfaction - Closing was well organized.

Construction Experience

Construction Experience - Eric Helton has been extremely helpful and quick to respond to any issues I bring up.

Areas Of Satisfaction

Areas Of Satisfaction - Customer Service from all departments

Areas Of Satisfaction

Areas Of Satisfaction - Everyone that we've met so far has been very professional and very friendly!

Additional Comments

Additional Comments - We are very happy with our new home. Thanks for everything!

Areas Of Satisfaction

Areas Of Satisfaction - Allen Edwin Homes met my expectations in terms of their attention to detail and response to my request to fix things.

Recommend Builder

Recommend Builder - I would definitely recommend Allen Edwin Homes to a friend.

Areas Of Satisfaction

Areas Of Satisfaction - Allen Edwin Homes exceeded all my expectations.

Additional Comments

Additional Comments - I bought a Bella three years ago and this experience was so much better. Allen Edwin Homes gets back to you when you reach out to them and you know what is going on. They have wonderful service.

Professional & Organized

Professional & Organized - Allen Edwin Homes was totally professional and organized. They were completely on top of things. We were always really relieved when speaking with Allen Edwin Homes. They always had answers to our questions.

Value Received

Value Received - The housing market is crazy right now. The house that we got is absolutely beautiful for the money we paid. We are happy with what we got.

Sales Experience

Sales Experience - Jeff was amazing.

Areas Of Satisfaction

Areas Of Satisfaction - Allen Edwin Homes exceeded my expectations with their customer service. I never felt pressured or pushed into anything. They made sure the floor plan was perfect for us. They provided plenty of opportunities and options for us to choose from. It was a great experience. There are a lot of times with sales that I feel pushed or rushed into a quick sale to close fast. I never felt that with Allen Edwin Homes.

Areas Of Satisfaction

Areas Of Satisfaction - My sales rep is always super helpful. The sale is over, but he is still responsive.

Value Received

Value Received - In todays market, the newly built home from Allen Edwin offers way more value than overpriced 50-100 year old homes in the area! Nice flawless designs, simple and immaculate construction. Great value for the money.

Sales Experience

Sales Experience - Crystal Haydo was excellent. She really sold me the house that was right for me, answered all the questions and was very supportive during the process. If I have an opportunity in the future, I will definitely buy from her again, or recommend her to others.

Construction Experience

Construction Experience - John Tucker was outstanding. He answered all my questions, corrected all the minor things about the house before closing with attention to the detail. He is very knowledgeable and competent. I feel like I got a high quality product.

Easier Than Expected

Easier Than Expected - It was very easy to buy a home with Allen Edwin.

Areas Of Satisfaction

Areas Of Satisfaction - Home quality and design, sales process, closing, move in ready home, and customer care after home was sold.

Professional & Organized

Professional & Organized - Rene and Eric were both on top of ever question and concern I had.

Value Received

Value Received - Working with Rene and Eric really showed me the value of the home and how the process worked.

Construction Quality

Construction Quality - The home was built nicely and any issue was immediately resolved.

Sales Experience

Sales Experience - I felt like I was given real world assurance during the buying process.

Construction Experience

Construction Experience - I was thoroughly walked through each step of the building process which gave me peace of mind.

Lender Closing Experience

Lender Closing Experience - I appreciated all the support and assistance from my lender Tom.

Allen Edwin Closing Experience

Allen Edwin Closing Experience - The closing process was straightforward and they worked quickly to get the process completed.

Customer Care Experience

Customer Care Experience - Customer Care has been there for me quickly whenever I had a question or concern come up.

Areas Of Satisfaction

Areas Of Satisfaction - The added value of workmanship and communication was top of the line.

Additional Comments

Additional Comments - I look forward to continuing my good relationship with the company and will recommend Allen Edwin to others when they are looking for new homes. Thank you all!!

Areas Of Satisfaction

Areas Of Satisfaction - Tim Gilbert was amazing

Areas Of Satisfaction

Areas Of Satisfaction - I love everything about our home. But the kitchen is my favorite!!! I love It !!

Additional Comments

Additional Comments - My experience with Allen Edwin Home was very good and if any concerns they would listen and handle it in a professional and timely manner.

Areas Of Satisfaction

Areas Of Satisfaction - Working directly with Mr. Helton. He provided prompt and courteous response.

Additional Comments

Additional Comments - Overall we had a very good experience with the purchase of our home

Easier Than Expected

Easier Than Expected - It was a pleasant experience for my first home

Recommend Builder

Recommend Builder - I love my new house.

Additional Comments

Additional Comments - Everything went great.

Professional & Organized

Professional & Organized - Linda and Russ were good to work with.

Sales Experience

Sales Experience - Linda was great very accommodating.

Construction Experience

Construction Experience - Russ was very helpful.

Areas Of Satisfaction

Areas Of Satisfaction - Communication on progress

Professional & Organized

Professional & Organized - Frank arrived early and was very professional and well organized.

Professional & Organized

Professional & Organized - Everyone in the process was very helpful and tool a lot of stress off of my wife and I as we moved into our brand new home.

Areas Of Satisfaction

Areas Of Satisfaction - From the initial showing to the closing of the home, everything was done in a timely and professional manner

Suggestions

Suggestions - I have no complaints

Areas Of Satisfaction

Areas Of Satisfaction - Everyone was super helpful and friendly. It was all very well organized. They communicated how the process would be and how it would all work.

Additional Comments

Additional Comments - They were great and have been great. We are still in contact with a few of them.

Areas Of Satisfaction

Areas Of Satisfaction - The follow up service has been very good. Both my sales person Sam Huisman and lacy with the service crew and followed up on every request.

Suggestions

Suggestions - None that I can think of.

Areas Of Satisfaction

Areas Of Satisfaction - Communication, any time I had a question, I was called back or received an email in a timely manner.

Areas Of Satisfaction

Areas Of Satisfaction - Alexis Waple was friendly, helpful and prompt in answering any questions or concerns all the way through the process. She really made the experience great for us.

Additional Comments

Additional Comments - Jeff the project manager was great to work with.

Construction Experience

Construction Experience - Tim is awesome and we are fortunate to have him as a resource going forward.

Easier Than Expected

Easier Than Expected - The process was easy and painless, and it is the main reason why we elected to go with a new build through Allen Edwin. Moving here from out of state, we were on a very tight deadline to find a home, we only had one weekend in Grand Rapids to work with the realtor, and the nature of the market for resale houses necessitated finding an faster, easier option.

Areas Of Satisfaction

Areas Of Satisfaction - As a first time homebuyer, the process of buying a new build home through Allen Edwin was much easier than I anticipated.

Additional Comments

Additional Comments - Thank you for helping us get into a home quickly so that we could begin our new adventure in West Michigan.

Construction Experience

Construction Experience - Andrew was fabulous and personable. He made himself available at all times and was very customer focused! We really appreciated him!

Customer Care Experience

Customer Care Experience - When contacting customer care they have been fabulous and very responsive to our needs. Also, personable.

Areas Of Satisfaction

Areas Of Satisfaction - Really like the layout and size of home. Located in the correct place.

Professional & Organized

Professional & Organized - Rene was great at telling us how things are. We looked at homes being built and he showed us parts we didn't normally see. He also made the closing process really easy.

Sales Experience

Sales Experience - Rene was great and provided a great experience.

Lender Closing Experience

Lender Closing Experience - We had a good closing experience with the lender. We've been through a process before, but even with that, the closing lender team was able to explain it further than previously done for us.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations with their communication. It went further than I expected based on what I've heard before about new builds.

Additional Comments

Additional Comments - Our project manager, John Tucker, has been great with any questions I've had about the property or if there's anything about the property that didn't have to do with Allen Edwin, he directed me and helped me. He was very straight-forward.

Construction Experience

Construction Experience - Eric is phenomenal. I can’t say enough great things about him.

Areas Of Satisfaction

Areas Of Satisfaction - Eric Helton. Anything he was involved with was above and beyond.

Areas Of Satisfaction

Areas Of Satisfaction - They met all my expectations.

Additional Comments

Additional Comments - It was a simple and pleasant experience.

Professional & Organized

Professional & Organized - From the moment I began the process with Allen Edwin, I felt at ease with the knowledge of each person I worked with.

Construction Quality

Construction Quality - I was able to see the house at a few different steps as it was being built. Contractors would let me know what they were working on, and would answer any questions I had.

Sales Experience

Sales Experience - Ray III was great to work with, and made each step of the buying process go smoothly.

New Home Showroom Experience

New Home Showroom Experience - The Showroom is such a great place to see options and speak with a designer. Mara was my designer, and I enjoyed her input so much when I needed help, or had questions.

Construction Experience

Construction Experience - John was awesome to work with, and kept me updated on progress or setbacks each week. I didn't feel the need to worry about anything, because John was keeping an eye on everything for me.

Allen Edwin Closing Experience

Allen Edwin Closing Experience - I was able to close quickly at my new house, which made it so easy for me.

Customer Care Experience

Customer Care Experience - I have used Customer Care a few times, and each time was handled quickly, and the issues were resolved.

Areas Of Satisfaction

Areas Of Satisfaction - I love my new home, and haven't had second thoughts on having it built through Allen Edwin.

Sales Experience

Sales Experience - Thorough, positive energy, and a great listener.

Customer Care Experience

Customer Care Experience - We're appreciative of the responsiveness and support we received when we moved in and faced a couple of issues.

Areas Of Satisfaction

Areas Of Satisfaction - Customer care, responsiveness, and resources provided when we had questions.

Suggestions

Suggestions - This is our first experience purchasing a new construction home, we feel that things went great!

Additional Comments

Additional Comments - This home feels like our dream home, thank you!

Areas Of Satisfaction

Areas Of Satisfaction - Clearly communicated timeline and expectations.

Additional Comments

Additional Comments - Kelly Lehman was so kind, enthusiastic and knowledgeable that made us feel we chose the correct company. Tim Gilbert provided exceptional service, fast, easy and thorough communication and really added a personal touch that made us feel well cared for. I would 100% recommend Allen Edwin to anyone.

Professional & Organized

Professional & Organized - Crystal and John were amazing at keeping me up with the steps and the clear organization from beginning to end!! It was so clear and easy!!

Value Received

Value Received - After searching all the other listings in the area it was clear that this was by far the best value in my price range!!

Construction Quality

Construction Quality - My son-in-law is in the construction trades and he was impressed with the construction quality! It is a very well built and quality home.

Sales Experience

Sales Experience - I cannot say enough about how amazing Crystal is!! She is not only a wonderful sales counselor but clearly just a wonderful person! Like I said she helped me so much through every step and as a first time solo home buyer I had A LOT of questions. She is AMAZING!!!

New Home Showroom Experience

New Home Showroom Experience - My home was finished when I purchased it but I do really love the finishes that were used.

Construction Experience

Construction Experience - John Tucker is so knowledgeable and helpful and continues to be available for any questions I have. I am truly so very impressed with the whole process and with the people that I worked with to get into my new home!

Lender Closing Experience

Lender Closing Experience - Maggie at Independent Bank was also amazing! I was a nervous first time solo home buyer and she constantly put all my fears to rest!

Allen Edwin Closing Experience

Allen Edwin Closing Experience - It was all so easy!! Crystal as usual went the extra mile and brought me little labels to put in my mailbox that she made special for me!

Customer Care Experience

Customer Care Experience - Customer care is also wonderful! Brooke is on top of all the follow up appointments and continues to check in with me. There was a repair to be made in one of my bathroom showers and she was ultra communicative in scheduling and making sure I was happy with the repair - which I absolutely was.

Areas Of Satisfaction

Areas Of Satisfaction - Crystal and John and Brooke are all above and beyond what I would expect from such a large company! They truly gave personal service and made me feel like I was the only one they were working with. Truly exceptional people! They made the whole process not only easy but enjoyable and exciting!

Suggestions

Suggestions - No suggestions. Just keep these amazing people.

Areas Of Satisfaction

Areas Of Satisfaction - The staff is very professional and responsive.

Recommend Builder

Recommend Builder - I already did recommend them to someone, and they bought a house.

Construction Experience

Construction Experience - Both Kurt and Kenny were fabulous! Great experience!

Areas Of Satisfaction

Areas Of Satisfaction - Every time we asked a question or reached out, the response time was so quick! We were very impressed with the customer service from everyone involved.

Additional Comments

Additional Comments - Can’t say enough. We love our home.

Areas Of Satisfaction

Areas Of Satisfaction - Ray and Jeff were phenomenal!!! I also had a great experience with my first customer care appointment

Sales Experience

Sales Experience - Everyone—Alexis, Jeffrey, Chris, Lucas, the man who fixed my garage door opener whose name escaped me—has been great!

New Home Showroom Experience

New Home Showroom Experience - They really understood me.

Customer Care Experience

Customer Care Experience - So far so good!

Areas Of Satisfaction

Areas Of Satisfaction - Everything great so far.

Areas Of Satisfaction

Areas Of Satisfaction - The assistance from Alexis during the purchase process was wonderful and the follow up from John and Mitch with the walk through before closing and the 2 month were great

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded expectations in the sales rep and the walk-through.

Areas Of Satisfaction

Areas Of Satisfaction - I Liked the baseboard work and warranties offered, nice appliances and overall layout of house

Professional & Organized

Professional & Organized - I was very impressed

Value Received

Value Received - Great house

Construction Quality

Construction Quality - Very efficient

Sales Experience

Sales Experience - Very knowledgeable on all aspects

Customer Care Experience

Customer Care Experience - Every one was very attentive

Areas Of Satisfaction

Areas Of Satisfaction - The sales person was great