Construction Experience - Joe has a genuine goodness and his professionalism is outstanding. It was great working with him.
Customer Care Experience - Heather and Brooke have been on top of their game and are quick to respond and resolve my issues.
Easier Than Expected - Joe made the whole construction experience feel like a breeze.
Recommend Builder - If I had chance to build another home, AE would be my first choice.
Areas Of Satisfaction - Ease of the process and relationship with mortgage company.
Professional & Organized - AE's build process is well defined and adhered to.
Construction Quality - The house feels solidly built. The materials are all of good quality.
Sales Experience - Tom Valeko is very customer focused and went out of his way several times to help us through the process. His enthusiasm is contagious. I also feel like he was truthful and straightforward and didn't feel like I was just getting a "sales pitch"
New Home Showroom Experience - Kim Kremm was great to work with. I am sure no two customers want the same type of experience and Kim was great at adjusting her style to work with our needs. Again, we never felt pressured. Kim was honest and really detail oriented.
Construction Experience - The best part of our home construction was working with John Tucker. He kept us up to date on the progress and made sure all of our options were added to our expectations. John could tell that I was very curious and picky about how our house was being built and addressed all of my questions and concerns quickly. Towards the end of the build process he could tell we were anxious to get possession of the house and made sure everything stayed on schedule for us. If/When we build another house with Allen Edwin we will want John to be our Production Manager.
Areas Of Satisfaction - Certainly working with John Tucker exceeded our expectations. All of AE employees we worked with seemed very happy to be working at AE which translates to great customer relations.
Additional Comments - We truly love our new home and are excited to watch the rest of the neighborhood come together.
Sales Experience - Crystal was and is outstanding! So glad we had a chance to work with her.
Construction Experience - We loved working with Joe! He kept us updated and kept us well informed. He was great!
Recommend Builder - We already have! We love our new home.
Areas Of Satisfaction - The process and quality of our home was fast and easy! It turned out beautiful.
Lender Closing Experience - It was great and straight forward.
Areas Of Satisfaction - Overall the customer care person was wonderful. I could ask him anything, and he would respond to my message. Brant was wonderful and told me what I should look for and what to do. Brant and Tom answered my questions prompt and gave good recommendations and provided guidance. I was thankful to work with Brent and Tom.
Areas Of Satisfaction - I was satisfied with the scheduling for getting the home finished.
Sales Experience - Top notch. All of my questions were answered times and they worked with my schedule.
Additional Comments - Was an amazing experience for a first time home buyer thank you!
Sales Experience - We had an amazing lady Crystal Haydo, from start to finish she was so professional and so helpful..We couldn’t have done it all without all her help ..
Recommend Builder - Brent was very professional and an lovely man to deal with. He was there if we had any questions about the house. Him and his team did a great job..
Areas Of Satisfaction - Our Sunroom came out beautiful and it makes the living area so much bigger, anyone who is building new house with Allen Edwin it’s definitely the best and well worth the money add on..
Professional & Organized - Very professional
Sales Experience - Very professional
Additional Comments - We are very happy for the house thank you you guys doing really good job.
Areas Of Satisfaction - All of them really. It was a very simple process. Crystal and Nolan are the best! But everyone I dealt with within Allen Edwin was very professional and easy to work with.
Professional & Organized - When referring to Allen Edwin in general, yes we agree. The start to finish process is very organized and the way all the steps are laid out was professional. Which is helpful, nice for new buyers, and keeps the focus one step at a time. And even through the pandemic Allen Edwin homes was able to quickly adapt to the changes and offer alternative solutions to best suit our needs. Such as having online tools and resources to reference and review information on our available time. COVID-19 did not get in the way, and that was such a relief that we were going to make it through and our family was able to see the timeline and house come together starting from the land to the drawings on paper to seeing it from the inside of our car.
Value Received - For the area we choose to the home model to fit our family's needs, it was truly a great value and the perfect time to get the best out of our dollar. Even when comparing other homes in the area recently build to a used home, building a new home was the best option and the best value for our custom design/selections. Looking at what our home could have cost us this year to build, we are thrilled we built when we did.
Allen Edwin Closing Experience - No doubt the best closing experience. Very organized and detailed. highly satisfied. Vicky was able to work with us to ensure our lender and the closing experience was as close to on track as possible.
Recommend Builder - We would provide our personal positive experience and be transparent on the things we loved and what to plan for with others. Overall, many of our friends/family love the final product of our home just as much as we do. And we have a few friends/family members coming your way!
Additional Comments - We are very happy to have selected Allen Edwin homes, for our very first home. We are certain we will in the near future go through this process again. Big shout out to Brian, Customer Care team, and Laura, we are thankful for your role in our home.
Areas Of Satisfaction - Customer service
Areas Of Satisfaction - The care that they took even after I purchased my home and moved in. I had previously built a house in the past and that builder was long gone after papers were signed. I have experienced nothing but good quality service.
Areas Of Satisfaction - Kenny Jacobs and Tom Anderson, were great to work with they were both available, courteous and very helpful when needed; during and after I closed on my house.
Professional & Organized - Very professional on delivery of materials, earlier than scheduled. Lori Lewis /sales rep one of the finest very professional went out of her way. She changed her schedule to accommodate him. Kyle Jacobs Project manager was very professional and provided constant updates.
Additional Comments - I would like to say three name: Lauire, Kyle, Mason - the three that helped me the most, and made it easy.
Areas Of Satisfaction - Costumer service.
Areas Of Satisfaction - The promptness and always getting back with us right away. It was our first experience buying a newly built home and they were very helpful with that.
Areas Of Satisfaction - Sales and customer care
Areas Of Satisfaction - Both Tom and Nolan consistently went above my expectations. They did their best to answer my questions right away and if they didn't have an answer then, they followed up with me usually within a day...most of the time, less than that.
Areas Of Satisfaction - Exceeded in all areas! Special note: our AE reps Tom Valeko and Joe Klingele - super guys. Joe kept me informed regularly by email and phone of build progress. Tom is available virtually 24/7; fast, efficient and a complete professional. The showroom/selection visits were excellent. Wonderful to be able to see and select everything at a single location.
Suggestions - None. This was an enjoyable and remarkably hassle free experience.
Professional & Organized - The appointments and meetings are structured and well laid out.
Sales Experience - Lisa was easy to work with and exceptional during the process of choosing our home. Not only did we work via zoom because of the pandemic but we were also in North Carolina at the time. She made us feel at ease with the process.
Construction Experience - John Tucker was awesome every step of the way. He answered our questions and put our minds at ease throughout the build.
Lender Closing Experience - We used Benchmark Mortgage and I would highly recommend them for any lending needs.
Areas Of Satisfaction - Communication was amazing throughout the whole process and Lisa (sales), John (project manager), Erica (customer service), and Matt (post build) have been wonderful to work with.
Areas Of Satisfaction - the amount of updates during the build process was more offten and more detailed then i expected. john kept us in the loop every step of the way.
Additional Comments - Everything was very professional. It was a time during covid-19. I appreciate everyone getting me in my home during the difficult time.
Professional & Organized - Very professional
Additional Comments - Big appreciations to Tom and construction manager Kevin Palmer
Suggestions - I don't think I have any suggestions, it was the best move.
Additional Comments - Everything went really smooth. They are very thorough and they follow up and not just when you move in, but also after. They make sure each homeowner is satisfied.
Additional Comments - Brian Woodward was fantastic
Construction Experience - Great communication, wonderful service
Areas Of Satisfaction - communication, transparency, accuracy, customer service and support
Lender Closing Experience - Loved working with Huntington and Christina got us a great rate!
Areas Of Satisfaction - My building project manager was awesome. They were always available for questions. They helped me and kept me updated.
Construction Experience - We really appreciated Eric Holton through the building process. We received weekly updates, via email/text, onsite visits, and education on the process. Honestly, if we were to build again I would request Eric. His patience with explaining the process until we were comfortable was appreciated.
Customer Care Experience - We were not expecting the follow-up and walk through visits after we closed on our home. OMG!! Our experience has been wonderful.
Areas Of Satisfaction - There were two areas that simply exceeded our expectation. First, our production manager Eric Holton hit it out of the park. I can text Eric today and he still responds. Secondly, the customer care department with the follow-up and walk through visits. Thanks Matt for following up with us.
Additional Comments - Overall, we recommend Allen Edwin to anyone building a home. Thank you for a wonderful experience and thank you for assigning us Eric.
Areas Of Satisfaction - Overall my home is beautiful
Areas Of Satisfaction - Buying a home and it being my first home ever - across the country - during a pandemic - could not have gone smoother. From my first initial discussion with my sales agent Randy, to discussing loan options with my lender Kaitlyn all the way to receiving weekly updates from my production manager Ryan the entire process was smooth. I did not expect it to be that simplistic, however it was one of the easiest decisions and purchases I have ever made in my life. Randy was always available for questions and to talk through any concerns I had throughout the entire process. Ryan was always available when I had follow up questions to the construction of the home and Kaitlyn walked me through - countless times the loan process. Thank you for making buying my first home so easy and exciting.
Suggestions - Nothing - it was fantastic.
Construction Quality - Very good
Areas Of Satisfaction - The whole Allen Edwin experience was great!
Areas Of Satisfaction - Ryan was always very responsive, and definitely knowledgeable.
Areas Of Satisfaction - The sales counselor was exceptional.
Areas Of Satisfaction - Kevin did a good job listening to our concerns and he is very customer focused. It was a good experience having him as our project manager.
Areas Of Satisfaction - Sales person Lisa, and project manager Nolan were both amazing!
Areas Of Satisfaction - Love the design of the house. It’s a perfect setup for my wife and I.
Areas Of Satisfaction - I was really impressed with the presentation and everyone has been really friendly.
Areas Of Satisfaction - Awesome sales representative who always stayed in contact and provided updates
Allen Edwin Closing Experience - This is our fourth house and it was the fastest close I’ve ever done.
Areas Of Satisfaction - The finished quality and timeliness during the pandemic exceeded my expectations.
Recommend Builder - I recommended to friends an family, which my parents are going through Allen Edwin Homes to build there new home.
Areas Of Satisfaction - Through out this experience, keeping us informed on the end of the week was nice an giving us updates through out this build made this process more enjoyable. Especially starting our new little family in this home very excited to start this new journey.
Recommend Builder - Joe Moore is the BEST. He knows his job.
Additional Comments - Joe Moore, Rebekah Whitcomb, and Megan Thomas made our new home purchase worth it.
New Home Showroom Experience - Very positive; organized; patient
Sales Experience - We both appreciated that our sales counsellor stuck with us throughout the process and provided regular support and updates. Loved our experience with Lori!
Customer Care Experience - So far the customer care team has been great!
Areas Of Satisfaction - The sales process, the value of the home, and the streamlined build process all exceeded our expectations.
Areas Of Satisfaction - Closing was fast and the Kenny the manager was kind and kept me up to date
Areas Of Satisfaction - Our sales counselor (Ray Nouhan lll) was extremely professional and courteous. He always answered our calls and was happy to help when we had questions. He took the time to check in with us and give us updates via email which was very appreciated.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Allen Edwin Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys